Needed breaks replaced ASAP, and checked around online for a quick walk in fix. Dennis was great. Picked my bike up 2 hrs later. Price was a little more than other quotes but I was happy to pay for service offered. I would personally recommend! read more

In two days, I had browsed six bike shops along Broadway and West 4th. And I would say it was not so easy to find the perfect bike and I was overwhelmed to face lots of selection. Anyway, I noticed at some places, even I greeted when I entered the shop, no responce. I was wondering if I was looked down. So even they had nice bike, I lost interest to spend money for them. At sixth shop, here, Reckless bike, they had welcoming attitude to me and I was glad to be treated as a customer finally. After some conversation, they offered test ride and I decided what I want at second test. I have checked the price from bike maker's website in advance and this store's bike pricing seemed normal. As it's small shop, some bikes are hanging from ceiling. I hope you can find what you want. read more

Could not do zero Upselling on rental... i phoned this morning and no concern on rental today...go to kits location and they have no men's rental but 7 woman bikes(?)....obviously their men's in the back and tried to rent hybrid at 3 times the price.... read more

Extra effort and they go out of their way to help get you equipped for what you need when you need it.

SUMMARY: terrible customer service, won't take responsibility for damage, 'Reckless Guarantee' isn't worth anything. UPDATE: so they also damaged my kickstand (see picture - 3 of the knobs on the end of the legs are missing) and when I went to go ask them about it, the staff person simply said "I wasn't working on the weekend, sorry" and proceeded to try and ignore me. After pushing further, he gave me 4 dust caps that were obviously too small (see picture) and when I asked to borrow some tape to try to fix it myself, he said "sorry that's not really what we use the tape for"...I guess this bike repair shop buys tape for something other than repairing bikes... Worst of all, he then literally tried to 'shoo' me out of the store with his arms, stating "we aren't even open yet" even though the doors were wide open... On a more positive note, this whole ordeal has helped me connect with some other cyclists on social media who've had to deal with Reckless bike's BS. We have enough material to make our own sitcom... --- WARNING: their "Reckless Guarantee" on their website is misleading. Not sure if it's intentional or not, but just know that once you pay for a bike, they won't take it back, even if it's within the "60 day" time frame. Purchased a brand new bike and even asked a sales person about their "Reckless Guarantee" and he said if I bring it back in good condition it should be fine. Brought it back after a few days in great conditand the manager said no - no refund, no exchange, no store credit, nothing. He offered to sell the bike for me in the store, but didn't even put a price tag on the bike and was very rude when I asked questions about how it was going. Ended up taking it back and going to try to sell it myself... Aside from the whole ordeal above, I've seen the staff here ignore, mistreat, and respond in the most condescending way when people ask questions about the bikes (literally overheard a conversation where someone was asking about drop bars and the staff basically laughed at her). On the flip side, I had a pretty good interaction with the staff guy that helped me initially (even though he told me false information about the return policy), and have seen the staff interact in a kind and genuine way to other customers. Sort of hit or miss I guess. All in all, won't be back here. read more

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I have been to both locations several times. Each and every time, the staff is so rude to the point of just being as mean as they can be. I am in my 70s and I cannot fathom why a business owner would be so mean to customers and to the elderly. I have therefore, purchased a bicycle pump to put air in my tires because they didn't want me asking them how to do that. You could tell by their body language. When they answer the phone I asked if this was indeed Reckless Bikes because I didn't hear what he said when I called. Then he says, "What's up?" Folks were polite and had better telephone etiquette than what most may accept as normal, today. It is not normal. read more

Paul and his team are knowledgeable, passionate and professional. I had a great experience chatting in the store but I also had an issue with my recent order. As frustrating as it was to go back to his store; these things happen and Paul went out of his way to make it right and I appreciate his high level of customer service. The store is in beautiful location by the roundhouse and Quayside Marina. Great place to visit. The store is also packed with great products and had the stock and inventory I needed. Would recommend. read more

This is the first time I've taken my bike to reckless on fir streey to get tuned up. I tried calling a few other places but could not get anyone on the phone or they wouldn't help me because I converted my bike to electric two years ago. Fir location was so friendly on the phone and willing to look up my bike. The service I got from them aftet was a continuation of a good experience. Probably because the time of the year, I was able to bring my bike in pretty quickly. Right away they noticed issues I was going to tell them about. I got my bike back the next day and it feels and rides better then it ever has. Makes me wonder what previous companies I've dealt with did since my bike rode and felt the same after they worked on it as it did when I dropped it off. Thank you reckless I enjoy my bike again. My boyfriend took his bike there too because of my experience and he was also happy with service. read more

$12 for a generic bike tube. $6 at MEC. $7 at Dunbar Cycle. This is a good place to buy from if you have absolutely no other choice.

News Flash: There is no such things as No Flat Bicycle Tires, My Dahon Folder rear tire got a flat although I was able to change the tube No problem remounting the Tire with SRAM rear hub was a bit tough. Reckless Tech Richard was able to remount my tire adjust reinstalled my finicky rear hub,& realign my rear brake same day. Great Shop read more

Really poor service and prices are expensive. Be careful around their return policy and careful on which products they scan as the prices may be incorrect read more

Oh my gosh I'm so sad about how they treat their customers I just went there and I watch 40 minutes to get there and rent a bike I showed them my debit card and they're like oh if you don't have a credit card you have to pay $700 for bike rentals Like who gives these people to do this kind of business dude there is sharp icicles on the street just learn how to treat people when they come to your store be nice!!!!!! read more

Just screwed by them. I was buying a brake cable. I brought them the old sample to measure. I asked them for the same length or longer. When I came home, they obviously did not measure because the cable was shorter. I run back and was charged 3x the cost for 2x longer cable. The lady was arguing with me and said that she charged me correct price, even though the price on this item was much lower. It was so nasty, that when she offered $6.00 back at the end, I just left. Never this store again. read more

I have used this store for tune-ups, spare parts, and other service for years as they are conveniently located. They sre knowledgeable and helpful. If others found the rude, it's because they are so busy! Recently, for a tune-up and drive train upgrade, they saw that the regular tune-ip plus lanour and other maintenance, put me i to the premium tune-up price and just upgraded eithout extra charge. Great service. And, if you are visiting Vancouver, they have a great rental location, right on the seawall, that accesses 25-35 km of seasode riding with little to no street riding. read more

Reckless Bike Stores - Bikes Near Me - Vancouver, British Columbia

I have never had the bum's rush out of any store like I did today. I purchased a helmet in this store yesterday. I came back with my husband today. I purchased 2 ebikes from another store and went in today to ask a simple question about mounting the bikes onto a roof rack on the car and removing the front wheel. 3 guys working the store, no other people in the store. They flatly refused to give me any information as I had bought the bikes elsewhere. The other store needs to give me that information! If they had helped us they would have had my husband buy a helmet, 2 bike locks, a carrier basket and who knows what else. Two of my friends looking for bikes will now be strongly advised to go elsewhere. read more

Been a customer of this place for a long time and am always well cared for. It's a tiny space and things are crammed in everywhere (including the ceiling) and it can be crazy busy in season/whenever the sun shines but Lars, Larry, Ryan and all the crew do their best. I would have rated it 5 stars but Paul the owner is something of a jerk it's for the best if you can avoid having anything to do with him. read more

edit down to 3 stars, 2010 unfortunately i brought my bike for a full 200 dollar overhaul (changing gears and brakes, back wheel) and the young guy totally messed it up. I drove away with a bike worst off than it was. Brought it back and the guy pretended that I replaced good, old parts with cheaper ones that I should not expect to work so well. ??? couldn't you say so before I did it?? anyway I'm pissed so I ask the manager and he's helpful and an older guy says we'll take care of it it has just been very badly adjusted and does it all - everything was great after that so - the young guy did a bad job - and tried to conceal it instead of asking for advice + they fixed it unfortunately 3 weeks later my pedal fell off - it could be unrelated but I'm gonna bring it somewhere else now except if necessary (it's on the same block as my work place) 5 stars review 2009: Very helpful in helping me pick fenders after I drove through heavy rain and got soaked and muddy. Also, they're always helpful and available and let you use oil and air. read more

Heinously bad customer service. Didn't just under-perform, they BROKE the bike and still charged for a tune up. I am shocked at the lack of professionalism, accountability and skill. The bike literally had to be carried home. read more

Bought my bike there. Months later...I was charged about $30 for replacing brake pads (they are just v-brakes). Months passed, went back again for the same job - they charged a whooping $65! read more

I came looking for a particular brand of bike that only Reckless carried in BC. I spoke with Lars who was very helpful, and completely upfront about prices, and the challenges they had in importing the bikes (brokerage fees, duties etc ...) He told me about the models they currently have in stock, complete with sizes and corresponding prices that I could take home and think about. While I am not sure if I am willing to swallow the $250 markup over MSRP by buying one of the bikes they have in stock (instead of just going down to the US myself, and also getting the particular model I really want), I do know for sure that if I do, I will get top notch service and care from Lars and the people at Reckless. read more

They will never point you to something you don't need and will go out of their way to put together what you want. Talk to Lars, if he's not off riding he's around. read more

This is probably the worst bike store in Vancouver (and I have been to quite a few). I recently bought a bike worth 2.5 grand from these guys. When I was in their shop, looking to buy the bike - they say a great many things - most important of which was this: "When you buy a bike from us, you get 1 year of service. So whenever your bike has problem, come down to the shop, we will drop everything we are doing and look at your bike and send you on your way"! A bunch of lies this turned out to be. Within a week of me buying the bike from them, I had to leave my bike in their store 3 times!!!!! All the 3 times, Dan (the rudest of all) told me that they are very busy and I will have to leave my bike with them. Twice, they kept it overnight. And this was a new bike I bought from their store! And every time I collect the bike from their shop, there is always something still wrong with the bike. Thank god I live 2 blocks away from these guys else visiting this shop frequently would have cost me so much time! Another thing, these folks are almost always expensive than the others. They might say that their service makes up for it but I call bull. The quality of service received at this place is detrimental to any biker. And even the bikes they sell, are always marked up by anywhere between 50$-300$. It is a pity I realized this after I bought the bike from them. Another reputed bike shop was selling the same bike for 100$ less. And let us not talk about the helmets. These guys sell old models of helmets at really high prices. So if you do not know what you are buying, you are certain to get ripped off. Luckily, I realized what they were doing and did not buy the helmet from them. And almost everyone in the shop is rude. They think they are doing God's work and my time is not as important as theirs! They think by providing free air, they become customer friendly! What a load of sh*t! This is a purchase I regret making. My friends warned me but I still went here cause they were near to where I stay...so I guess this is my fault. But I would never recommend anyone go here. I have already told this to everyone at work. My mountain bike looks cool and attracts a lot of attention and questions wherever I go and I always let them know of my experience at Reckless and warn them to stay far, far away. read more

My friend was in the market for a new bike, so I went along for the ride -- literally. They let us take two bikes out for a spin on the seawall! The guys working were really helpful and knew how to match their customers to the right bike. And the test drive was a lot of fun! They also rent bikes out from here, so if you're visiting the city or if you just want to cruise the seawall on a nice day without investing in a bike that will undoubtedly get stolen at some point in Vancouver, it's a great place to know!! read more

Rude. It's a reoccurring theme of reviews because it's true. Take your business anywhere but here unless you like being treated like you're wasting their time. read more

The customer services in this bike shop is the best. Every time I've gone in there the owner has been super helpful. I highly recommend it.

Brought my wife's road bike in. It was in dire need of a time up as well as a couple of pressing issues. The mechanic Matt is brilliant. He talks you through everything he does, no nonsense. After getting the bike back, my wife said the bike rides better than the day she bought it. The man is legend. Take your bike there, you'll be happy you did. read more

Awesome bike shop with good customer service. The cell phone holder I had bought the same day had broken off and they replaced it for me with no cost. They fix your bike fast and do it right, I've been going to them ever since I started riding again. Highly recommended read more

I originally bought my my bike here a few years ago I've had great service here until today. The mechanic was nice but the manager raised his voice with me when I asked him about the warranty of my bike seat. I was not looking for a free seat but i was l hoping to switch it out with a more comfortable style however if their return policy did not cover my seat that was fine. When i asked him questions his tone and raised voice made me feel like I didn't deserve his service. I am very disappointed with the manager not the staff. I took my bike to the Bike Doctor where I had excellent service. Maybe the manager at Reckless was having a bad day, that's what I hope is the case. While it's close to my work I am very hesitant to return as the manager was less than welcoming. read more

My friend and I went in today to see what we could do about a bike she bought off of craigslist to ride around while she's studying abroad here for a few months. The bike is in working condition, tires are true, the frame is fine... it's just old. The mechanic who looked at it insulted my friend by saying it was only worth $25, not the $100 she paid for it. Then he proceeded to tell her she was ripped off and she should have rented from them for $200/month. They scared her by telling her they needed to overhaul the bike for it to be rideable, which is untrue according to other bike experts who'd looked at previously. At this point my roommate started to cry and we stepped outside for a regrouping/action plan. The 3 shopkeepers saw how upset she was yet continued to make her feel worse as she paid for the work to replace the back tire. The service is awful and all of the merchandise is overpriced. Do NOT go to this store if you're looking to meet good people with good bikes. read more

Walked in with an unexpected flat tire and got it changed on the spot. There is a sign on the window that says they are relentless about service (at least I think that's what it said) and that they are! Super friendly and helpful, and efficient! read more

The employees are extremely entitled, judgemental, and have no desire to actually help you. I am new to riding bikes and the last thing I needed was a bunch of strangers who are getting paid to help you, stand there and give you the impression that their help is too much of a burden to them. Not to mention it was promised to be done by the end of the day so I wandered all day expecting a call and couldn't go home, only to be told after I called them that it wouldn't be done. Anyway, I should have left from the first dramatic, mocking look the mechanic gave my bike but anyway, go here if you want. I'm sure if I had a hella expensive bike instead of the cheap one I bought as a poor student, they would have treated me better, which is garbage. This ain't no Pretty Woman. read more

This is a great store with good service. I took my bike in there because another bike shop had replaced a broken chain and charged me for putting it on in the neighbourhood of $70 and it was not shifting gears well. Lars informed me that the previous shop had put the wrong chain on and it had damaged the sprockets. Lars said that he could fix it and quoted me a price. I accepted the price and then when I went to pick up the bike Lars said that the quote was too low and he had to do alot more work and add more parts than he had quoted. He honoured his quote and repaired my bike. I highly recommend Lars and his shop. He good ethical service. Thanks Lars! read more

The absolute worst service I have ever had and this is by the owners wife! This lady should not work in the customer service industry. I'm not sure if she even realizes where she works. When a CUSTOMER comes in to a place of business (in this case with an older bike) you should NEVER say we don't want to touch your bike because it's old and we don't want to be held responsible for your old bike. This lady was so rude to my wife and I that other customers outside stated they would never step foot in this place again. Last week I came into this place and asked if they could ensure that I hooked up a child seat . The mechanic Andrew I think his name was probably one of the nicest guys around. I have lived in Granville island area for 15 years and have always recommended that reckless was a decent place to rent bikes and stuff. WOW was I ever wrong. The poor employees that have to deal with this woman. Today we went in to purchase a new basket for my wife's bike. We found one and asked if they could install it. The woman started saying to the mechanic ohh these people again and said they are too busy so please book an appointment for tomorrow. I looked her in the eyes and stated what does that mean? She then said we don't want to touch your bike cause it's old! The same mechanic was the nicest guy and said please let me put that on for u. While he was putting it on my wife asked why her gears weren't working. The mechanic said let me adjust that for you. The lady (owners wife) Was absolutely the rudest woman I have encountered in years. She mentioned that they were busy ( which last time I checked was a good thing) and she doesn't need our business. NO problem. I will advise everyone that asks about bike rentals or for purchasing a bike to go up to west broadway and go see professional people like the BIKE. DR, MEC,SPORT chek and 10 other bikes shops and who ever else . Even all the bike shops at 4th and burrard . This lady is more concerned about making a dollar than making a customer. Greedy greedy.... Instead of being a control freak and micromanaging ur staff maybe step back and wake up and see what's really going on out there. You are a selfish spoiled woman that needs to not be in this customer service industry. Last I heard Us the customer is what keeps your business going. I will never step foot or recommend this place to anyone!!!! The poor employees, my heart breaks for you guys and girls. Rule #1 in customer service industry " always treat the customer as you would like to be treated" Rule#2 customer is always right( 101 in customer service) Please note that the mechanic and a young lady working we're outstanding people. read more

We rent bikes here whenever we visit Vancouver. No complaints, fair prices, good service, et cetera.

Very helpful staff. Reasonable rates. When I had a mechanical problem with my rental, they decreased my bill. Lovely ride around Stanley Park. read more

These guys were great at letting me try out bikes and gave me lots of advice on what kind of bike I should buy. I ended up buying elsewhere but one day stopped by to buy a bike light. Found one in the discount bin for $10 I think but the guy at the counter said.. just take it.. we're tired of looking at those! Wasn't the best light in the world but it still works and it was free. Nice folks there. read more

From helping me select a bike exactly within my price range and helping me with the gear to go with it (without trying to upsell me), recommending 529 Garage to prevent bike theft, Danny from Reckless Bikes is the best. All the mechanics as well. So friendly and helpful. When some fool tried to steal my bike and damaged it, I took it back to reckless and they fixed the whole thing under warranty, free of charge. That is something only really caring people would do.. I was already upset at my brand new bike being so damaged and was dreading the bill to go along with it. They also recommended tire locks which I is installed on the spot. Erika is also extremely helpful and knowledgable. 100% trust Reckless Bikes and highly recommend them for repairs and bike purchases. Can't go wrong! read more

Horrible customer service. The male owner/manager was extremely rude when I went in to ask a bike sizing recommendation. He even said to his staff member "do not help him if he isn't going to buy anything." I grew up in the neighbourhood and clearly loyalty means nothing to them. read more

I've dealt a few times with this store, and was relatively happy with the service and repairs they did for me. The last time I went in there for a quick tube change, which they said they could do in 10 minutes, but I guess it turned out the bike needed a bit more love on the rear axle (friend's bike I was borrowing). They told me they'd have it ready for pick up the next day, but when I came back again it hadn't been touched. I had to ask for a loaner bike, which they gave me (cool). But then in coming back there the next day, I ended up having to stand there and listen to the owner berate his staff for some menial error (swearing and raising his voice) all while I'm standing there waiting for service. I literally stood there waiting for 5 minutes listening to this guy lose it on his staff, which I thought was in extremely poor taste and from, especially in front of a paying customer. When I spotted a bike I liked, the freshly berated employee, who still had my bike in possession, the repairs of which I'd already paid for, my dog tied up out front and my CC info on file, asked for photo ID and credit card to be left behind. I made the decision right then and there that I wouldn't be purchasing a bike from them read more

after using 2 groupons at other bikes store, of which neither corrected the issue of my shifter and slackness in a cable, I rode by Reckless and stopped in to see what they could do. Mechanic took a quick look at problem, was busy on another bike but said to leave it and call back in an hour. I waited a couple of hours and was in the vicinity so dropped by and it had just been finished. I paid the tune up fee which was ok by me and put my bike in my truck and went home.. Today was the first time I had a chance to test ride. OMG! Seriously.. several times over the next hour I had to make sure it was my bike. Never has the ride been SO smooth and the gears changed flawlessly. Absolutely not kidding. that's why I came home to immediately write this post. Well done Reckless!!! read more