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    Reckless Bike Stores

    3.3 (50 reviews)
    Closed • 10:00 am - 5:00 pm

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    WARNING: this is misleading. Not sure if it's intentional or not, but once you buy a bike, they won't take it back.
    Hansel W.

    SUMMARY: terrible customer service, won't take responsibility for damage, 'Reckless Guarantee' isn't worth anything. UPDATE: so they also damaged my kickstand (see picture - 3 of the knobs on the end of the legs are missing) and when I went to go ask them about it, the staff person simply said "I wasn't working on the weekend, sorry" and proceeded to try and ignore me. After pushing further, he gave me 4 dust caps that were obviously too small (see picture) and when I asked to borrow some tape to try to fix it myself, he said "sorry that's not really what we use the tape for"...I guess this bike repair shop buys tape for something other than repairing bikes... Worst of all, he then literally tried to 'shoo' me out of the store with his arms, stating "we aren't even open yet" even though the doors were wide open... On a more positive note, this whole ordeal has helped me connect with some other cyclists on social media who've had to deal with Reckless bike's BS. We have enough material to make our own sitcom... --- WARNING: their "Reckless Guarantee" on their website is misleading. Not sure if it's intentional or not, but just know that once you pay for a bike, they won't take it back, even if it's within the "60 day" time frame. Purchased a brand new bike and even asked a sales person about their "Reckless Guarantee" and he said if I bring it back in good condition it should be fine. Brought it back after a few days in great conditand the manager said no - no refund, no exchange, no store credit, nothing. He offered to sell the bike for me in the store, but didn't even put a price tag on the bike and was very rude when I asked questions about how it was going. Ended up taking it back and going to try to sell it myself... Aside from the whole ordeal above, I've seen the staff here ignore, mistreat, and respond in the most condescending way when people ask questions about the bikes (literally overheard a conversation where someone was asking about drop bars and the staff basically laughed at her). On the flip side, I had a pretty good interaction with the staff guy that helped me initially (even though he told me false information about the return policy), and have seen the staff interact in a kind and genuine way to other customers. Sort of hit or miss I guess. All in all, won't be back here.

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Extra effort and they go out of their way to help get you equipped for what you need when you need it.

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    7 years ago

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    3 years ago

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    3 years ago

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    6 years ago

    $12 for a generic bike tube. $6 at MEC. $7 at Dunbar Cycle. This is a good place to buy from if you have absolutely no other choice.

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    13 years ago

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    17 years ago

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    11 years ago

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    18 years ago

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    6 years ago

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    6 years ago

    The customer services in this bike shop is the best. Every time I've gone in there the owner has been super helpful. I highly recommend it.

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    8 years ago

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    10 years ago

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    15 years ago

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    12 years ago

    Business owner information

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    Paul D.

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    11 years ago

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    14 years ago

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    11 years ago

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    11 years ago

    We rent bikes here whenever we visit Vancouver. No complaints, fair prices, good service, et cetera.

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    11 years ago

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    14 years ago

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    9 years ago

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    Page 1 of 2

    Review Highlights - Reckless Bike Stores

    “I just wanted to post about the fantastic service I received at the Fir location this week.”

    Mentioned in 2 reviews

    Read more highlights

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    Jo-E Bike Rentals

    (50 reviews)

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    Better prices than several other bike rental shops on the same road…read more Regular geared bikes were $9/hour, every extra 30 minutes the half price gets added. Can return it anytime before their closing hours. Free helmets, bike locks, and baskets if needed. Staff are friendly and let you try different bikes to find the right fit. Bikes are well maintained, comfortable, and ride smoothly. We've rented from them multiple times and keep coming back. If you're renting a bike in the area, I'd recommend these guys over the shops right at the entrance--better prices and great service!

    Bike shop near Stanley Park that has not only bikes and e-bikes but also includes helmets, locks,…read moreand cargo baskets if you want at no additional charge. Hope got a regular cruiser and I got one of their e-bikes to try out. Both bikes seemed practically new and rode well. I'd never ridden an e-bike before, but I enjoyed the J725 bike I was on. I think it had a 48v battery with a 500w motor and a cadence sensor. It's also really heavy but I only noticed that when I tried to pick it up. The e-bike was fun but totally unnecessary for Stanley Park- there was one steep but really short hill and a longer (but not really long) incline. I probably had the pedaling assist on for less than 15 minutes total during our three hour ride (most of which was spent stopped at various scenic stops, not riding), and perhaps 5 minutes of that was where it was really useful. It's a great way to try out the e-bike experience though, at least for one with that kind of sensor. Service at checkin and checkout was quick and helpful. The person showing me the e-bike seemed new though, he did a good job of showing me the e-bike features but didn't know whether it had a cadence or torque sensor. He also forgot to show me how to work the shifters, which turned out to be the trickiest part of the bike, I had to ask after I went up and down the alley next to the shop and couldn't figure it out. Cost seemed pretty reasonable once you factor in the included helmet and other accessories.

    Cycle City Tours and Bike Rentals - Amazing 3+ hours bicycle tour around Stanley Park with Zack/Zach

    Cycle City Tours and Bike Rentals

    (111 reviews)

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    We had a fantastic experience with Cycle City Vancouver's Stanley Park Bike Tour. Frank was an…read moreexcellent guide: friendly, knowledgeable, and happy to answer all of our questions. We saw so many beautiful sights in and around Stanley Park, including an eagle's nest! They even provided ponchos just in case the Vancouver weather decided not to cooperate. One thing to know: the tour moves at a pretty good pace. It didn't bother us at all, but slower riders may find themselves bringing up the rear. Great way to see Stanley Park. We'd absolutely recommend this tour!

    Below is my wife review…read more For me, I was hit by a fallen bike from a fellow group member, the company should remind people to hold their bikes safely during safety briefing. Our tour guide Nick is a nice person, but he just rode so fast and he left me so far behind. The tour pace was so fast that it forced people to run traffic lights and it's very unsafe for first timers in the city. We asked for partial refund and was denied by the manager Katie who obnoxiously by email all our negative experiences. This forced me to write this review here. This bike tour was the most miserable part of our first time visit to the otherwise very beautiful city. --- The bike rented for me was difficult to ride. Somehow the pedals kept jamming a few times when I started to ride. The gear was ok and I was pretty sure I switched gears correctly when biking, but sometimes I had to paddle real hard. I do bike around home so this certainly feels very awkward today. Tour was pretty fast paced so didn't really get to enjoy the views along the route. kind of stressed too with so many opposite and rushing bikers around as well as pedestrians.

    Bike Repair Centre - Spawn Cycles straight out of squamish

    Bike Repair Centre

    (25 reviews)

    $

    Mount Pleasant

    Excellent knowledge, great communications for what you need vs what you can afford if budget is an…read moreissue. They rebuilt my bike for me and it cost me less than buying a new one. 10/10. Awesome customer service every time .

    I've just biked home from the Bike Repair Centre on my newly repaired bike and I'm delighted by the…read moreexperience. I've tried out five other Vancouver bike shops over the past decade for various small and larger repairs. Over the past three years, I've been to three different bike shops because of a clicking sound and a ride that felt increasingly not smooth. A couple of places thought they knew what it was and fixed something, but the clicking continued with no improvement. The third place couldn't hear the noise and suggested I just wasn't getting the friction shifter for my gears exactly in the right place. When I brought my bike into the Bike Repair Center, John went over it with me and very quickly showed me a number of problems - a wheel that was ancient and causing vibration, a gear set and chain that were worn, and pedals that were worn out and loose, among other things. As I'm someone who doesn't have a background in mechanics, I greatly appreciated John's ability to quickly and accurately pinpoint the problems and explain them to me in simple terms without talking down to me. He was great with all my questions and seems to consider education about bike care part of his job. It's a slow season and he said it would take a couple of days to finish all the work, but called me the next day to say my bike was ready. The ride home was unbelievably smooth. No noise or vibration, everything feels steady and tight, and my bike feels much safer and infinitely more enjoyable to ride than it has for at least the past couple of years. I'm delighted with the whole experience and will be returning here for ongoing bike maintenance and repairs, and recommending this place to friends. Thanks, John, for excellent, quick, respectful service at fair prices.

    West Point Cycles - Logo

    West Point Cycles

    (42 reviews)

    $$

    Point Grey

    Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

    Rain is an awesome person who is patient and knowledgeable. I highly recommend dealing with West…read morePoint Cycles and Rain if you get the chance.

    Reckless Bike Stores - bikes - Updated September 2026

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