I've dealt with Ride On for years. My last purchase was buttery smooth. The people I dealt with were kind and to the point. I brought an aging daily commuter in to repair a few issues. I fell in love with new bike and ended up donating the old bike and leaving with this new ride. Can't ask for more than the service I received. Cheers, -J read more

This place offered us very poor service. My son bought a back wheel there to replace one that had been stolen. We requested putting on a loop fastener that we had purchased to secure the quick release on the new back wheel. We paid the bill ($170) before the bike was given back to us, and then, when the bike was given to us, saw that the fastener had not been put on. The repairman claimed he could not do it. This was simply laziness. I have done it on my own bike. I then requested a screwdriver to put the fastener on myself, but this was refused on the grounds that "we don't lend out tools" - even though I offered to do it either in the shop's yard, on the sidewalk, or in the shop itself. It is a dirty trick to have people pay a large bill without informing them that all of what they requested was not done. It is made worse when the undone work would have taken little time and effort. read more

My rating is actually a 3.5, though to be honest, I'll keep going to Ride On because they are closest to home and have been the only bike shop I've used for the past 4 years. The service can be a bit spotty, depending on who is at the front desk and how many customers are bombarding them. One of their current employees seems a bit clueless and is unfriendly to boot. But! It's made up for by the other folks. There seems to be at least one person there who knows what's going on. They did a great job with our tune up--nothing specific needed to be done or was wrong, but it feels like things have been tightened up nicely. We didn't get a call that the bikes were ready, but when we called to check on things they were ready for our pick up. Not sure why we weren't called, but would have been nice to have a bit more customer service. read more

So many great things about this place: Service is thoughtful, fast and they really want to help! They gave me an amazing deal on my fixing my bike When my bike wasn't working again after it was fixed, they fixed it again right away. Five plus stars for the service and the price. I ride my bike TONS though and I really wanted to add some higher performance components or just buy a new bike. My bike rides better but I feel like maybe I wasn't clear on how much I wanted to spend and that I was zero concerned about saving money. I was really insistent that I wanted top of the line everything and I think I got instead and extraordinary deal ( that's great!) but it wasn't exactly what I was looking for in my bike repairs. I'm still really happy with them though. They were really thoughtful and they won't rip you off! read more

I went in last night with about 20 vague questions and Adam and Katie answered them all and had so much more information to share. I had such a great experience and learned so much about what I was looking for. Felt super welcomed and will go back for sure. read more

These guys are my go-to bike shop. I go here for tune-ups, bike-related questions, bike repairs, etc. They never fail to provide excellent, unpretentious customer service, which is kind of hard to find in Vancouver these days. Bonus points given for being sandwiched between Cartems donuts and Brassneck brewery ;) read more

I had a finicky front disk that I wasn't able to resolve, and it started getting a nasty metallic sound on my way home. Guy took at a look at it right before closing, and was able to get me going again. Appreciated his quick job & expertise. Will make this my go to LBS! read more

We dropped off our bikes for a flat tire repair and brake check. Staff were friendly and did full safety checks on both bikes for no charge. They were knowledgeable and gave us good tips on how to keep our gear in top shape. Heading back there for all my bike repairs! read more

Just spoke to them and they said they're all ready to go (as of beginning of March), but they're just waiting for the go-ahead from the City to open officially. They said it should be in the next couple of weeks. Perfect time of year to consider dusting off my bike and going for a spin! read more

I took two bikes here to get tuned up before going on a 10 day tour, you know, to make sure I'm not going to have any major road problems during those 10 days. I had told the cashier this when I dropped it off, hence why I was getting a tuned up and safety check, and also pointed out the my rear derailleur was acting up on one bike. They did a quick check of the chain and break pads, and said to replace the chain/cassette on one, and the break pads on the other. The labour cost for the new chain would be included with the $50 tuneup, which was cool and was just paying extra for the parts. I picked up the bikes two days later, and was an unexpected labour fee for sliding Kool-stop V-pads (you know, the ones that take 5 minutes to slide out, back in and do a quick adjustment on), which was strange, considering the tuneup already included the break pad adjustments, and they didn't charge me for the labour for the new chain on the other bike.. All in all an additional $40 on-top of the $50 tuneup for two of those slide-in pads (ouch!). I had to argue with them to drop the additional labour costs, which they eventually did, and just paid extra for the pads. That was annoying and all, but is not why I'm writing this negative review (I would've just left it at that if that was it). I'm writing this, because: A) While they were adjusting the break pads for the wheel rim, they failed to notice how severally pitted my wheel rims were from break pad friction. How they didn't notice this when starting right at them and adjusting the pads is beyond me.. I was only one day into my tour when my rear rim blew out and had to take my bike into a shop in Victoria to get a new rear freewheel. I'm just really lucky this happened in Victoria, where there was a shop open on a Sunday that had a touring freewheel I needed, plus was generous enough to make time to install it quickly, so it didn't ruin my whole bike tour.. They also pointed out the my front rim was badly pitted too and warned about doing a long tour on it, but said I'd be ok for the 10 days, but wait.. wasn't this the kind of thing I was paying Ride On to check when I took it in to get inspecting for safety on my tour? B) I had asked Ride On to look at my rear derailleur on the one bike as it was a bit sticky, but noticed the day after picking it up that it was still just as bad as when I took it in, plus the cable didn't seem to have the cap on the end of it, and was fraying, so I wonder if they even bothered to look at it?.. I didn't have time to bring it back to get looked at again before my trip, so was going to have to deal with it for the duration of the tour.. BUT, while I was in Victoria, getting my blown out rear wheel changed, I asked them to have a look at my derailleur and see if it needed to be replaced. Amazingly, they fixed it just by replacing the cable, and tuning it up! Wait.. wasn't that also what I was suppose to be paying Ride On to do in the first place?!!! Oh, and to add insult to injury, the labour cost of fixing my rear wheel and tuning up my derailleur was half the cost of my lack-lustered tuneup from Ride On. So there you have it. Was really looking forward to having such a close, convenient, reliable bike mechanic in the neighbourhood, but learned the hard way that this place is not going to be it for me.. I'd be especially cautious if your going bike touring. read more

Just had one of my worst experiences at a bike shop ever in Vancouver. The bald guy (I'm bald, this is just to reference him) at Ride On literally didn't listen to a word I said, charged me $30 to fix things that a) didn't need to be "fixed" as they were the way I configured my bike, b) he never checked with me first, and c) that didn't solve the problem. He continually reported the problem back to me differently than I described it to him. I told him I was feeling a rubbing in the front sprocket, likely the bearings. Instead of hearing a word I said the dude repeatedly said that he would fix the "noise" even after I explained repeatedly that there WAS NO NOISE. Even when I went to pick it up he again repeated that he fixed "THE NOISE". Seriously Ride On is so out of touch that they have zero ability to listen to what their clientele are saying. I work in User Experience and listening to what users are saying is core to making things right for your users and Ride On at this location fails miserably. I tried to explain that I've been bike commuting for 25+ years and this dude at Ride On treated me like a novice giving me shit advice and telling me basically to just deal with it. If you want a shop that caters to newb cyclists and treats everyone like they're in their first year of cycling, this is your shop. If you have ANY experience on a bike and are a self-respecting bicyclist in the least AVOID THIS SHOP AT ALL COSTS. read more

These guys are incredible. They have helped me so much, I so recommend this bike shop. Genuinely amazing service, and they are humble - NOT bike snobs. Check them out, great prices too! read more

We purchased two bikes at this location. Our salesperson was April . Great experience and excellent customer service. I've come back for service (your 1st tune up is included) and haven't been disappointed. My last time here Richard helped me out and saved me with a quick repair on a very busy day . You saved our day out riding for my son and I ... Thank you read more

Went in looking for a good bike for under 500$ as recommended by my cyclist friend found one on sale and many other options in price thanks to TRAVIS I even got a little history lesson on some vintage bikes and a quick tutorial on what to be aware of on my new bike! He was very friendly but not too pushy as I'm sure most people are just browsing - always good when they employees can make ya laugh! Say hi to Fred when he wakes up! read more

Great service. I met Richard and told him my requirements for biking. He was very friendly and listened to what I needed and pinpointed me three bikes he'd think would suit me. I was able to test ride two of them and knew the second one was the one I wanted. I got a Brodie dynamo from there and so far it's been great. Thanks! read more

Best little bike shop ever! I bought my first bike in years from these guys and have been in for a couple of tune ups. I have had nothing but great experiences. The staff know and love bikes and it shows. The Broadway location is great too but this one just kind of goes the extra mile from recommending just the right parts to keeping my little commuter bike happy. Looking forward to that first post tune up ride and pedalling up those hills with nary a complaint from my thighs for a change :). read more