I purchased a "Test Model" used bike in June 2025. I paid $1800 for it but paid for "fatter" seat…read moreand handlebar extender. I had it for 3 months-ish and started having problem with acceleration as soon as adjusting the level from 0 to any number. The bike was also going dead especially up hill. They took 11 days for the Nanaimo location to put a spacer in the throttle charging near $60. I bring it home and find rear tire flat next day. I find it flat again next morning after filling up air previous day. I bring it to another more local private bike shop as Pedego Nanaimo are closed Mondays. The Bike shop that fixed back tire tell me bike tires had debris in them and the tires themselves were wore out needing replacement. Ya 3 month old bike right? But it was fixed with new inner-tube to use for "now". I was testing bike and the Acceleration issues continued. So I brought the bike back to Pedago Nanaimo store. I was very specific asking for the computer to be replaced "expecting it to be under warranty and put on All terrain puncture resistant tire. Well 9 days later I get call from Pedago Electric bikes Nanaimo stating I needed to come pick-up bike as they were closing store for good. They replaced the tires with nobbies original to bike, not the tire that was on it when i bought bike nor was the replacement puncture proof or all terrain! The accelerator has been replaced despite me not asking for that nor did anybody call asking to replace tires especially ones different than asked for or accelerator replacement. Nothing is "under warranty", so I've got to pay the parts and labour to get bike back. Who buys a $1800 bike with no warranty? I didn't believe I did!!! Calling Police and they would only state it's a matter for the courts. Its not a crime to steal from customers. I wonder if the reason the person closing that store is doing so because the corporate has nothing to do with customers of each store and owners are responsible to pay for replacement parts? Any questions please contact Bunckybear2@hotmail.ca

From the owner: Nanaimo is one of the oldest cities in British Columbia, perfect for biking, with lots of…read morewaterfront paths and a wealth of First Nation history. You can still see historical buildings from its days as a Hudson Bay Outpost, explore its eclectic downtown and its many charming seaside suburbs. Ride past totem poles at Vancouver Island University, or bike onto a ferry to Gabriola Island or across to the mainland. You won't break into a sweat pedaling up to the old city quarter, yet still work up enough hunger for the city's famous namesake bars. Drop by the store, just off the Island Highway, to test ride a Pedego electric bicycle today, demos are always free!

I have never been loyal to any bike shop before. BUT I AM NOW! Bill and the crew at Arrowsmith…read moreBikes, Nanaimo just did me a huge solid. I left the front wheel to my Trek Checkpoint behind in Seattle recently, realized it when I returned home to Nanaimo. I called these guys, and Bill offered to lend me his personal front wheel so that I was not without a ride for a few weeks. Amazing. I love when a community business supports, unconditionally. I am now loyal to this shop only. Much Love, David.

Had a ebike serviced here a dozen times. Today brought the bike in for a flat repair. Was told they…read moredon't service any bike they have not sold. Very disappointed in their attitude. I may not have purchased the bike from them but I did purchase a lot of accessories. likely $3000 spent with them. I won't be back and I will never purchase a bike from them. I'm guessing they had an ownership change.

We went the former day to get bike reservations for the next day. The guy was helpful with where to…read morego and reserved us for the next day to come at 10 AM. We came the next day only to wait 20 minutes till he opened the shop. We had to leave to catch the ferry and when we left (10:25) he had just gotten up according to a volunteer. Unfortunate and not a good business.

This is the absolute best bike shop in Nanaimo hands down! Friendly, knowledgeable staff and good…read moreselection of used parts make this bike shop an amazing place to come and have your bike taken care of the right way. With the ability to opt to fix your bike at their facility for a (Very) small hourly rate, it's not only an excellent way to learn a new skill it's a great way to save money as a starving college student or the even a thrifty homeowner. People who would just like to drop off their bike can rest assured knowing that prices are all run by the owner before proceeding with work and that they are not at all pushy with recommending other things that should/could be done while it's in the shop. I support this local small business and I hope you'll give them a try! I recommend disregarding the other reviewers comment as I have worked with this shop for years and have never run into any sort of issue.

My $200 Hokka Speedgoats fell apart after 3-4 months, they were kind enough to replace them with…read moresome New Balances and all i paid was the difference. The New Balances lasted maybe 5 months. I have wide feet, but I really don't feel I was treating them poorly. The staff are fine but the actual products sure seem like overpriced garbage.

I was served by the owner of the Bowen Rd store. He was very impatient and had this weird attitude…read morelike I was wasting his time. I tried one pair of shoes and they were almost great except the heel was very uncomfortable. His reaction was "yah, you're never going to be happy %100 with any shoe".....um, what? He never smiled once. I went into the store next door (also owned by the same person) and was treated the same way...like I was an afterthought or something. I you want good customer service, don't go into this place. I read another review of this place here on yelp that mentioned the people in this place made him feel like a shoplifter and that's exactly the way I felt and the way I was treated.