I purchased a "Test Model" used bike in June 2025. I paid $1800 for it but paid for "fatter" seat…read moreand handlebar extender. I had it for 3 months-ish and started having problem with acceleration as soon as adjusting the level from 0 to any number. The bike was also going dead especially up hill. They took 11 days for the Nanaimo location to put a spacer in the throttle charging near $60. I bring it home and find rear tire flat next day. I find it flat again next morning after filling up air previous day. I bring it to another more local private bike shop as Pedego Nanaimo are closed Mondays. The Bike shop that fixed back tire tell me bike tires had debris in them and the tires themselves were wore out needing replacement. Ya 3 month old bike right? But it was fixed with new inner-tube to use for "now". I was testing bike and the Acceleration issues continued. So I brought the bike back to Pedago Nanaimo store. I was very specific asking for the computer to be replaced "expecting it to be under warranty and put on All terrain puncture resistant tire. Well 9 days later I get call from Pedago Electric bikes Nanaimo stating I needed to come pick-up bike as they were closing store for good. They replaced the tires with nobbies original to bike, not the tire that was on it when i bought bike nor was the replacement puncture proof or all terrain! The accelerator has been replaced despite me not asking for that nor did anybody call asking to replace tires especially ones different than asked for or accelerator replacement. Nothing is "under warranty", so I've got to pay the parts and labour to get bike back. Who buys a $1800 bike with no warranty? I didn't believe I did!!! Calling Police and they would only state it's a matter for the courts. Its not a crime to steal from customers. I wonder if the reason the person closing that store is doing so because the corporate has nothing to do with customers of each store and owners are responsible to pay for replacement parts? Any questions please contact Bunckybear2@hotmail.ca

From the owner: Nanaimo is one of the oldest cities in British Columbia, perfect for biking, with lots of…read morewaterfront paths and a wealth of First Nation history. You can still see historical buildings from its days as a Hudson Bay Outpost, explore its eclectic downtown and its many charming seaside suburbs. Ride past totem poles at Vancouver Island University, or bike onto a ferry to Gabriola Island or across to the mainland. You won't break into a sweat pedaling up to the old city quarter, yet still work up enough hunger for the city's famous namesake bars. Drop by the store, just off the Island Highway, to test ride a Pedego electric bicycle today, demos are always free!

We were visiting Vancouver Island from California and honestly didn't expect to find a full-service…read morebike shop of this caliber in Nanaimo. Coal City Cycles absolutely exceeded our expectations. Our trip could have been derailed when my son's wheel was damaged during a ride. Robin and his crew rebuilt the wheel and had it ready the very next morning. The workmanship was excellent, and the wheel has been flawless ever since. While we were there, they also fitted my son with a new saddle, and he says it's the most comfortable saddle he's ever ridden. They didn't stop there--they helped another friend with a broken wheel, diagnosed an intermittent electrical contact issue on another friend's e-bike, and even set us up with rental bikes so everyone in our group could keep riding and enjoy the day. The customer service was exceptional from start to finish. Robin and his team are knowledgeable, professional, and genuinely care about keeping people on the trails. They went above and beyond to save our riding trip, and we couldn't be more grateful. If you're riding on Vancouver Island, I can't recommend Coal City Cycles highly enough. This is exactly the kind of local bike shop every riding community hopes to have. Five stars all the way!

This is our go to place for bikes, service and accessories. we have been going for years and have…read moreall our bikes from them (some hybrid and some mountain). I cannot recommend them enough! today was icing on the cake when we walked in with my daughters flat tire (she is 11) and she asked them to teach her. I wish I caught the guy's name - he has helped me before and is always so nice. He patiently taught her and she walked out of there with a fixed tire and beaming smile so excited from that experience.

We went the former day to get bike reservations for the next day. The guy was helpful with where to…read morego and reserved us for the next day to come at 10 AM. We came the next day only to wait 20 minutes till he opened the shop. We had to leave to catch the ferry and when we left (10:25) he had just gotten up according to a volunteer. Unfortunate and not a good business.

This is the absolute best bike shop in Nanaimo hands down! Friendly, knowledgeable staff and good…read moreselection of used parts make this bike shop an amazing place to come and have your bike taken care of the right way. With the ability to opt to fix your bike at their facility for a (Very) small hourly rate, it's not only an excellent way to learn a new skill it's a great way to save money as a starving college student or the even a thrifty homeowner. People who would just like to drop off their bike can rest assured knowing that prices are all run by the owner before proceeding with work and that they are not at all pushy with recommending other things that should/could be done while it's in the shop. I support this local small business and I hope you'll give them a try! I recommend disregarding the other reviewers comment as I have worked with this shop for years and have never run into any sort of issue.

This review is about business ethics & just straight humanity. I decided to take a trip from…read moreAnacortes over to Orcas Island on my personal E-bike to ride the island and up Constitution Mountain. About 2 miles from the top of Constitution, my motor seized up and I was in a really tight spot. I coasted back down to the campground and started putting water on the hub to cool it down, but it was already shot. The problem was, I was solo and didn't know anybody on the island. I called multiple businesses and taxis, but no pick up or responses. I left a message with Wildlife Cycles, thinking they may have a solution for a way to get my E-bike and I back to the ferry terminal, which was about 16 miles away. Hell, the closest hotel was in East Sound, a couple of hours walking a bike on a narrow road. With the sun getting lower on the horizon, my last resort was hitchhiking, to which a lovely local couple, and fellow bike riders, picked me up and gave me a ride all the way back to the ferry terminal. Within that time, Wildlife Cycles texted me back!!! Mind you they were the only response that I got from the entire island. The gentleman explained that he was off island, but asked me what my current situation was and what my plans were. I informed him about the ride I had got and how I no longer needed his assistance. Think about it, I didn't do any business with Wildlife Cycles, as I had my own E-bike, but yet they still reached out to help a bicyclist in need. I have no doubt if I still needed a ride, they would have 100% figured out a way. This small interaction speaks VOLUMES about how they run their business and who they employ. Hats off to Wildlife Cycles!

If you find yourself on Orcas Island in the San Juan Islands take a tour with Wildlife Cycles…read more We're in Deer Harbor and Ben though they were closed today the owner, Vicki went way out of her way to accommodate me and my friends. She set up an E-Bike tour that was epic. Her and her team went way out of their way to say the least. When on Orcas and you want to tour the island via E-Bike Wildlife is a must!! Peter is the Man!!

Top notch service . They did an excellent job to tune up my ebike and it was ready the next day …read more Quality personnel at this place !

Kyle was great. He repaired my road bike with a replacement wheel set and seat post, tuned it up…read morefor a very good deal thanks mark

"My" shop in Surrey closed down permanently recently due to rising rent so I had to go much further…read moreafield for service. My bicycle was repaired quickly and efficiently at a reasonable price and the staff was friendly and helpful. I was thankful for that as my next option would be even farther away. Very recommended shop but don't know where they will be next time as more greedy landlords are preventing small businesses from surviving. Boo!

I went here to have my bike pedal removed. It's been stuck and I couldn't get it out. I took the…read morebike to them and they just removed the pedal easily. I replaced it with a new one. The guy didn't even charge me. I Eas grateful. They have lots of bike options and carry Trek. Which is what I had. Plenty of bike clothing and accessories too. If you are into bikes, visit this store. They are great and honest.

Think twice before dealing with this store- they used to be a hands on knowledgeable place to go…read morebut now more like the big car dealers. Cheery customer greeters but no knowledge and poor listening skills- we were overcharged for work not requested and they won't stand behind the products they sell.

From the owner: sales of new bikes parts and clothes, repairs to all makes of bikes.read more

Large bike park with many features suitable for ALL levels. It's perhaps 4x the size of the one in…read moreRichmond (by Garden City and Granville). The park is situated on a gentle rolling hill with plenty of parking. Lots of dunes, wavy planks, bridges, rocks, etc to ride on/over/around. Picnic tables and washrooms are available too. Some people were doing professional big-air jumps while others were riding kid bikes with streamers - everyone having equal amount of fun.