We can't be more thankful!!!! On this beautiful Canada day we lost our keys for our bike lock!!!…read moreWhat a terrible accident!!!! But the very lovely guys from off the edge were soooooo helpful and did not even want at least a little bit of money for opening our lock.... really, guys! You are so awesome!!! You saved our day!!!! We can't say thank you enough!!!!

Stopped by to ask a few questions about some local riding spots, ended up spending more than an…read morehour picking Gary's brain about my bike ready for the BCBR. It's not very common these days to have a proprietor invest that kind of time in a walk-in client with no guarantee of our business. Gary is the consummate professional, offering his experience on a wide-range of topics from clipless systems to suspension to shoes. He has definitely earned our business anytime we are on The Coast!

just want to give a shout out to the team here at Arrowsmith bikes shop Nanaimo, I bought and…read moremountain ebike off them last year on my 65th born day as i wanted to start rideing again in the forest, not knowing anything about them walked into the shop and was greeted with a big smile and was given the utmost respect right from the start, They took the time to walk me threw all sorts of different pay grades of bike and gave me the understanding of the differences, they never once tried to push me toward a more expensive option, I went with the treck rail, and all i can say is (o my God) what fun. They gave me a full year with free tune ups and any time I came in they have gone out of there way to help me with all things, since my year ran out in march of this year I have had to bring my bike in a few times with some small problems, and they have fixed it right there on the spot, they let me watch so I can learn how to do, which is awesome, today I brought my bike in as I was missing a small screw in my gear changer, and they took my bike to the back and 10 min later back out with screw in and also tightened up and tweaked some small things that I didn't even see, I asked what do I ow you for that, and all i got was a big smile and have a good ride don't worry about it. I cant say enough good things about these guys and gals that work there, so nice to see that it isn't always about money, They give me hope that there are still good things happening out here. Thank you so much Arrowsmith bikes costumer for life...

I have never been loyal to any bike shop before. BUT I AM NOW! Bill and the crew at Arrowsmith…read moreBikes, Nanaimo just did me a huge solid. I left the front wheel to my Trek Checkpoint behind in Seattle recently, realized it when I returned home to Nanaimo. I called these guys, and Bill offered to lend me his personal front wheel so that I was not without a ride for a few weeks. Amazing. I love when a community business supports, unconditionally. I am now loyal to this shop only. Much Love, David.

Amazing little jewel hidden in this not too well known park - there are upper falls and lower…read morefalls. We came to the upper falls on a cold winter day after a storm and were surprised by the beauty! Search for Englishman River Falls (Upper Falls) on google and you'll find the directions. The best part about this destination is it's very easy to get to, a very easy hike and the water falls are right there - just a few minutes from the parking lot. Even if you parked outside and walk into the park, it's pretty easy. When you are close, you can hear the sound of the water getting louder - a very cool feeling. Once you see the falls it's breathtaking! There's a small bridge where you can take great photos. It's a good spot for selfies, too. Great destination for a short and easy outing if you're in the Nanaimo/Parksvile area. Suitable for kids and dogs.

There are many great hike/walks with water falls in the Northwest. This one is worth the trip…read more The hike is easy for most. If you are particularly mobility challenged walk out to the upper falls back to the parking lot then down to the lower falls. Bring a bathing suit. The water is brisk but clear.

A beautiful waterfront stop in Nanaimo, especially before catching the ferry. Maffeo Sutton Park…read moreis a great place to relax, take pictures, and enjoy the harbour views before leaving the island. One of the highlights is the iconic "Nanaimo" sign. It is such a unique and beautiful photo spot, making it a must-stop attraction for visitors wanting a memorable Nanaimo picture. The harbourfront walkway is easy and enjoyable to explore. It is a relaxing stroll with beautiful views of the water, boats, and surrounding harbour scenery. The totem pole is another standout feature of the park. The craftsmanship and cultural significance make it a beautiful signature piece worth taking time to appreciate. The park also has many picnic tables and a large playground area, making it a great destination for families with kids. Overall, Maffeo Sutton Park is a wonderful attraction stop for both tourists and locals. Whether you want a scenic walk, family time, a photo opportunity, or just a peaceful waterfront break before the ferry, this park is definitely worth visiting.

maffeo sutton park playground in nanaimo is hands down the coolest playground i've ever been to…read more honestly, where was this when i was a kid? the park was empty at around 1:30 pm on a cold, lightly rainy day on a friday. i found myself swinging, spinning, gliding, and see sawing like my to do list didn't exist. the recycled soft cushion underfoot makes everything comfy and forgiving, and the scenery is next level, tall trees all around, with the ocean and mountains casually showing off in the background. even the pathways are part of the fun. the smooth, wide paved paths wind right through the playground, making it easy for wheels, strollers, and curious wanderers to explore. along the way there's a line of bright, curved musical chimes you can tap as you pass, plus drum style instruments set at just the right height so everyone can make a little joyful noise. benches nearby make it easy to pause and enjoy the impromptu concert. the merry go round (aka spinning thing of happiness) is flush with the ground, has seats, and is easy to step on and off, no awkward climbing required or calculation to jump off. the zip line area has mulch underneath for a soft landing, and if there's no lineup, you can sit comfortably and glide back and forth pretending it's your personal ride. you can really see and feel how much thought, planning, and care went into this place. it's wheelchair friendly, an inclusive playground with beautiful nods to indigenous art, welcoming, and ridiculously fun all at once. highly recommend for kids of all ages, including adults who still know how to play.

The service was pretty bad the day I went with 5 adults and my daughter. Aug 4, 2012. We booked a…read moredouble and three singles for a full day rate @ 2pm. There seemed to be a lot of people around, friends of the staff, one of which was kinda nice and helpful- but not staff. Sean, the staff member who was notably unhelpful and borderline rude, treated us like a bunch of unwelcome guests crashing a BBQ. (which I think we were, so maybe he was just getting hungry) One different staff member showed up and helped me carry the last two kayaks to the water, without the air of disdain from unhappy youth. Thank you! Sorry I missed your name, I was in a rush to get into the water and very annoyed at Sean. The rental fee difference from 2-3 hour to full day was $20. We pulled in just before 9pm so we enjoyed those kayaks for a while. My sister stated that in the past, the service at this place was outstanding. The employees would always help you to the water and make sure you were comfortable with the pfd's. When you returned, they would help you from the water and carry the kayaks back for you. Oh, to fall so far! Alberni Outpost is close to Newcastle Island, which is a wonderful and easy place for novice kayakers to explore. When you are kayaking back at sunset it is obscenely beautiful on the water. This is what gives this business a 3 star rating and not a 2 star. If the service was ok, it would give this place a 4 star rating. If management is able to get back to its stellar benchmark, this place would be a 5 star rating easily and a must for any visitor to Nanaimo. I recommend kayaking here, but bring some water bottles which you can refill at the campsite on Newcastle and pack a picnic. And write a review. I want to know if we just caught them on the worst day of the year or something.

Amazing customer service for the order that I placed online…read more I chose a sprayskirt that didn't end up fitting my kayak, but they found one that would, and organized an exchange that worked around my schedule. Can't recommend highly enough - I'll be back and will tell my friends!

I love swet haus and no you wont fall off the bike! I tried it to get more cardio as my knees are…read moreout of line and in my new wellness goal running or impact exercise is out of the question. The staff is super helpful and nice and they help you out so you understand the bikes, measure your bike so its custom fit for you and are just terrific. I signed up for 10 visit punch card and that ends this week.it took me 3 visits to understand how it all works and my boney butt was so sore until class 4 then the hurt was gone. I SWEAT A LOT and its such a fun way to work out. When Im there i feel so in the zzone. Spin is my new love and its helping me achieve my fitness goals. At 51, who knew this would be so awesome. Just signed up for 6 months. SO EXCITED.

Xcellent customer service!!!! They brought the paddle board to our Vrbo rental AND picked them up…read morewhen we were done. VERY fair prices as well. Will definitely use them again.

Great place to rent SUP and kayaks for a little tour around Nanoose Bay! Owners (super nice couple)…read morewere very accommodating of our group and were very flexible in the face of some not ideal weather conditions (water was a little rough). Took care of all our needs to ensure we had a good time. Would definitely rent from them again if we're back in the area!

About 15 min drive from Qualicum. We spent an hour walking…read morein a loop on the trail around the falls Watch your step Wear good shoes Did not see a bathroom ! Don't leave valuable in your car Very beautiful place Kids liked it too Nice place for a picnic

Nice, easy outdoor activity with beautiful scenery. The lower falls are only a few flights of…read morestairs down from the parking lot. There's a nice bridge to cross and you can go further down stream for a better look at the area. The higher falls are a further walk but are worth it! The walk isn't tough and the trail well kept. There's a series of falls and different look out points along the way. Very beautiful!