Stressful & unsafe two weeks. Minimal and unhelpful response from Nanaimo Yacht Charters (NYC)…read more This was our 2nd time chartering from NYC and decided to charter the same boat (52 foot power boat - Rock n Rye). Previous year had small issues on the boat but overall positive experience. This year was drastically different. Boat had not been maintained and we were sent out on a very unsafe boat. Night 1: Windlass stopped operating and lost generator power. This began two weeks of major power issues, the inability to anchor due to slow response and service, and incurring unexpected costs. We were forced to stay at marina's the entire time. At one point, the anchor came dislodged in the middle of Johnston strait banging against the boat. We were stressed and exhausted after week 1. We spent two days in Port McNeill waiting for the windless to be fixed. Going in to week 2, the windshield exploded above the galley - yes- while sitting at the marina on a calm evening. We then had a broken windshield, continued power issues (not enough power to operate much of anything while not on shore power). The first night we attempted to anchor after the windlass was supposedly fixed, there was not enough power to drop or pull up anchor without re-setting the fuse every 10 seconds. After two very expensive and stressful weeks we met with Andrew, the owner, who assured us he would 'make it right' and 'cover our costs'. It's been three months and we have been trying to reach him and he has not responded. We hope you don't make the same choice we did . Go with a different, reliable, safe and responsive charter company.

We just returned from our 4th year of chartering with Nanaimo Yacht Charters. As usual, the boat…read morewas well-prepared (we've used a different boat each time), Ian was as generous with his time as he needed to be, and the equipment was all present and worked (we didn't ever use the anchor windlass, though). We sail early in the season, when the wind is best, but also know that wind usually is a bit variable in this area, and very light as summer whams up. We've always found Ian, Sherry and Lorraine to have plenty of suggestions and advice about where to sail and stop, different activities, and they want to see us have fun (without breaking the boat, preferably). When we've had problems, Ian has been quick to answer the phone and offer suggestions. And it's worth the price of admission to watch them bring the boat back into the slip at the return. Nanaimo is also a great location for going to Princess Louisa Inlet, Desolation Sound, or the Gulf Islands, better than Vancouver or Sidney if you're interested in those destinations. Dodd Narrows is a great introduction to navigating BC waters.

While the workers may be good, Jamie overcharges on everything, even charging for parts that we…read moredidn't use. Check your invoice very carefully

I had an unfortunate run in with a dock Saturday morning, mentioned it to a buddy who had had work…read moredone by Extreme Fiberglass and highly recommended him. I gave James a call Saturday afternoon and he suggested since the shop was closed for the weekend that I could bring to his personal residence and he would have his boys pick it up on Monday and take to the shop. I was concerned about how much possible internal damage there may be but with a keen eye and a quick tap with his plastic hammer he informed me that it was all cosmetic and said he could have it back to me in a weeks time, and it would look good as new. During the process James sent numerous pictures showing the progress and I was amazed at the quality of work that James and his Team were able to deliver. Not only did he stand by his pricing but also his delivery time and went over and above on customer service, since we were living in Victoria, BC. I would highly recommend James and Extreme Fiberglass Solutions to anybody who is a perfectionist. Thank you James and the boys.