I rented a very decent Rocky Mountain 10 bike from Oceanside outfitters in July 2019. I rode down…read moreto French creek and took the passenger ferry to Lasqueti island which was fun in its own right ( about a 20 min ride from parksdale to the French creek marina). The ride around Lasqueti is very pleasant with a couple of beaches to stop at and relatively car free hilly dirt roads . There is a hotel /pub at fakes bay where the ferry lands You need a mountain bike or a hybrid or gravel bike with 32 mm plus tires . Suspension is useful for the sweeping corners that are gravel covered with washboard in some spots. I called Greg at Oceanside outfitters about one minute after closing to try and get a bike for the 9:45 ferry the next day. Greg kindly offered to open the store at 8:30 the next morning and I made the ferry with no problem. He also let me drop the bike off after shop closing time , at his beach rental spot. A really nice guy and I appreciate the above and beyond service and the great bike as well. Stefan

From the owner: Get outside and explore the natural beauty of Vancouver Island. Oceanside Outfitters Inc. rents…read morestand up paddle boards (SUPs), bikes and bike equipment at affordable rates. With our product rentals, we offer you the perfect way to enjoy the pristine waters of Vancouver Islands' east coast or explore the nearby parks, rivers and lakes.

There were three of us and it was our first time for all of us riding e-bikes. Heinz was awesome in…read moremaking sure we understood how to use our bikes and that we were comfortable on them before heading out for our trip. Heinz joined us and we were really glad he did as he showed us the route and continued to teach us how to use the bikes. He was extremely kind and patient. I would highly recommend this company. We will definitely return to see Heinz and rent his beautiful, well maintained bikes.

We had an absolutely epic bike ride with the help of Bark Echo ebike rentals. Heinz was super…read morehelpful and professional. Dropped off the bikes on time. The bikes were extremely well cared for which made the experience even better. Highly recommend.

Think twice before dealing with this store- they used to be a hands on knowledgeable place to go…read morebut now more like the big car dealers. Cheery customer greeters but no knowledge and poor listening skills- we were overcharged for work not requested and they won't stand behind the products they sell.

From the owner: sales of new bikes parts and clothes, repairs to all makes of bikes.read more

Needing a little TLC for a brand-new bike that hadn't been ridden since it was bought five years…read moreago, I walked into Arrowsmith and was totally overwhelmed with the staff and the service. I was expecting a two-day wait or more, but within 30 minutes my bike was ready to hit the streets. Then came the bill. Expecting a reasonable amount for the efforts of their knowledgeable staff, I was more than pleased to find it was perhaps the cost of a couple of lattes. (I don't know for sure, as I don't drink them, but I was beyond impressed.) Guess who I'll be recommending as the best bike shop in Nanaimo forever?

Had a ebike serviced here a dozen times. Today brought the bike in for a flat repair. Was told they…read moredon't service any bike they have not sold. Very disappointed in their attitude. I may not have purchased the bike from them but I did purchase a lot of accessories. likely $3000 spent with them. I won't be back and I will never purchase a bike from them. I'm guessing they had an ownership change.

Very well run shop, I would highly recommend going there…read more For bike sales and service .

From the owner: Bicycles for sale & rental; cycling parts, accessories, apparel; bicycle repair.read more

Excellent service, no pressure and very informative. We were helped by Jon and he couldn't have…read morebeen any nicer or more knowledgable. We purchased two bikes are really happy with our decision thanks to Jon's guidance. We are looking forward to beginning what I'm sure will be a long term patronage with this shop. Thank you very much for all your help!

Very good general bike shop, with an emphasis on full-suspension mountain bikes, as you'd expect in…read moreBC. Super nice/friendly staff, very helpful. I go there every year for supplies for Hornby adventures. Good selection of baskets, panniers, and other utility stuff. Worth a visit for sure.

Rented ebikes from biketheisland.com and enjoyed a trip from cowichan lake to Kinsol trestle. Took…read moreapprox. 3 hours and 50 km. Great trip on a sunny day!

We can't be more thankful!!!! On this beautiful Canada day we lost our keys for our bike lock!!!…read moreWhat a terrible accident!!!! But the very lovely guys from off the edge were soooooo helpful and did not even want at least a little bit of money for opening our lock.... really, guys! You are so awesome!!! You saved our day!!!! We can't say thank you enough!!!!

Stopped by to ask a few questions about some local riding spots, ended up spending more than an…read morehour picking Gary's brain about my bike ready for the BCBR. It's not very common these days to have a proprietor invest that kind of time in a walk-in client with no guarantee of our business. Gary is the consummate professional, offering his experience on a wide-range of topics from clipless systems to suspension to shoes. He has definitely earned our business anytime we are on The Coast!