Beautiful shoes for all occasions from bridal to casual…read more Lovely owner. Will continue to purchase from this local store.

Since I moved to Nanaimo three years ago from Vancouver, San Francisco prior, Kobe Japan prior, I…read moream amazed every time I visit this, compact but packed with treasures, shoe store in Nanaimo Old Town Square! It is truly amazing. I think that the owner buyer Elaine has such keen eyes for unique, beautiful, whimsical shoes which are very comfortable. I have been at her store with local friends as well as with my out of town women friends from Vancouver, Paris, Seattle, Palm Springs.... Some of them are very picky fashion forward women of all ages. They all loved the store and brought some unique and very comfortable shoes back with them. Young people visit the store naturally, but for us, mature women, the shoes can no longer be please the eyes but need to fit our often misshapen feet from the years of hard work, and be very comfortable. It is quite a feat to satisfy all the requirements. I think that it is great that Elaine seem to understand it all very well. Of all the places, tucked in the corner of our sweet Old Town Square. We are very fortunate indeed. And some of us may have changed clothes size over the years, but shoe size remain pretty constant. We can enjoy the unique colors and styles of shoes at any age. Thank you Elaine.'

My $200 Hokka Speedgoats fell apart after 3-4 months, they were kind enough to replace them with…read moresome New Balances and all i paid was the difference. The New Balances lasted maybe 5 months. I have wide feet, but I really don't feel I was treating them poorly. The staff are fine but the actual products sure seem like overpriced garbage.

I was served by the owner of the Bowen Rd store. He was very impatient and had this weird attitude…read morelike I was wasting his time. I tried one pair of shoes and they were almost great except the heel was very uncomfortable. His reaction was "yah, you're never going to be happy %100 with any shoe".....um, what? He never smiled once. I went into the store next door (also owned by the same person) and was treated the same way...like I was an afterthought or something. I you want good customer service, don't go into this place. I read another review of this place here on yelp that mentioned the people in this place made him feel like a shoplifter and that's exactly the way I felt and the way I was treated.

This place should get zero stars. It's rare to come across such blatant theft. I dropped off my…read moreboots in early December, as the soles were no longer glued well. There are shoes piled up everywhere, in no apparent order. I was told I would get a text when my shoes were ready. I waited a month, but then it was the holidays and I figured I'd check in early in the New Year. When i called in early January, he had no idea which boots were mine even though I had a (worthless) ticket stub with a number on it. After 10 minutes of asking me details of what my boots look like, he said he found them and they weren't fixed, but he'd text me when they were ready. The next week I called, and he texted back "sick day." I texted two days later to see if he was open, but no response. I went in a week later to just try to get my boots back. At this point, I knew they wouldn't be fixed. Once we found my boots among the huge piles of shoes, he proceeds to immediately start using the blow dryer tool and making small talk, without giving me any chance to just take the unfixed boots back. They very clearly had not been reglued; there had been no glue reapplied. He handed them to me and demanded $20. I was shocked. I took the boots, and immediately saw that the soles were still not attached. Annoyed, I showed him. He immediately started yelling at me that I could go to Victoria if I didn't like how he did it. My husband was with me and was appalled as well. The man never intended to properly fix my boots. He just wanted my $20. Such blatant theft. If only I had checked the reviews before I'd been to this shop, or gone with my gut feeling when walking into this shop with mountains of boots and shoes piled up.

WARNING TO ALL WOMEN: I went here a few times while I was married, and the owner made several crude…read morecomments and hit on me repeatedly despite my clear lack of interest. He would tell me to leave my husband and come be with him, that he would take much better care of me. I only returned because he was half a block from my work, and he did such an amazing job on my shoes. After my divorce I went back one more time; when he noticed I was no longer wearing my ring, he proceeded to invite me to move onto his boat with him and bring my kids, saying he would be the best daddy to my kids, and that I could call him Daddy too if I wanted. He's a major creep! After speaking to several other women I know, they too have experienced this gross behaviour and refuse to go anywhere near his shop.

For reasons unknown, this is the only company on the internet that advises it may take "up to ten…read moredays" for the refund to show up in my account. Ridiculous! And I received this message three days after returning the item, so it suggested perhaps almost a two-week wait for my refund. As it turned out, it was a mere seven days. Ridiculous!

Super knowable staff and really helpful. I drive from Comox to shop here. Ten years ago I first…read morewent into this store and had great service and have found it to be one of the best outdoor store on Vancouver Island. If your making a big investment in outdoor gear I highly recommend making the trip to the Nanaimo Valhalla.

Been in here more than a few times! ;) Not bad to deal with…read more Like any firearms store, I typically feel intimidated by staff that know a whole lot.... And I don't... So this stays the same here. Somewhat comparable pricing to cabelas. Watch their flyer For deals. It's worth it