First time customer. Not terribly impressed…read more The staff person managing the gate to limit people inside because of the pandemic was helpful, but once inside, NO ONE was available to help with questions about this or that plant. The selection of plants is so-so. We just moved here from the Lower Mainland. I'm used to much bigger garden centers. Worse, at the checkout, the staff were rude and disrespectful to an elderly woman in front of me who was having difficulty understanding the COVID-19 protocols. Even catty little remarks after she had passed through. I was disgusted. We have a new house here in Nanaimo with front and back yard to redesign. Unlikely I'll return to Green Thumb.

Great place. Knowledgeable staff and they were very willing to help. After leaving another nursery…read moresomewhat disappointed we went here for the first time. I'm sure we will be back

I purchased a hanging basket patio chair for full price $500! I asked if this chair would be going…read moreon sale. They said "yes" it will and if it goes on sale within 30 days of my purchase I could come back and they would refund me the difference. I found out the patio chair went on sale within the 30 day period and returned to the store to get my refund. They refused. I wanted to buy another one at sale price but they were sold out. Other locations had the chair in stock. ?????? The management of this Lowes is horrible. Don't bother bringing your business here. They lie!

On Monday, my husband and I, went to Lowe's Nanaimo location for some drainpipe extension and glue…read more We were not even looking for help yet, tried to figure ourselves what, where is located when Rick appeared and offered help. He was patient, knowledgeable, right-on point on all our needs. We left with a better solution of our problem than the one we had in our minds. It was refreshing to see, there are still associates around who are not just trying to sell merchandise but can provide useful advice too. Thanks Rick!

My 5 yards of "garden soil" came with a variety of rock-hard earth clumps ranging in size from…read morewalnuts to grapefruits and beyond, which needed breaking up by shovel or great pressure with my hand against my soil screen before being ready for my garden. I (of course) cursed the supplier time and again while doing so. Then there was the residual debris of small branch pieces and many, many stones in every shovelful of their product. Find another place to buy your soil - this is not what you're looking for. And if I knew how to attach photos (I'm old and decrepit and semi-computer-literate at best), you'd be at least both appalled and dismayed, if not also vexed and miffed. (lol!)

I don't often write reviews, however following my recent visit to Home Depot, I felt compelled to…read moresay something. I was helped from a young man named William over in the tool area, and honestly, he was excellent. Even though he mentioned he had only recently begun working there, you wouldn't have guessed it. He showed great respect, something I rarely encounter these days, and he took into account what I needed instead of pushing me forward quickly. I had gone inside seeking welding supplies, assuming I roughly knew what I was after. But William made the effort to pose questions and ensured I actually had the proper equipment for the job--he knew his stuff. It turns out, I was short on some things I hadn't considered, so he certainly saved me an additional trip or two. That standard of care and genuine customer service leaves a lasting impression. He didn't regard me like just another face in line. He confirmed I got all that I needed before I went. For years, I've been visiting Home Depot, and moments like these serve as a reminder what keeps me coming back. It's beyond just the supplies--you enjoy service and assistance from individuals who genuinely care. William, though a young guy, he is certainly a valuable member of the team.

I have shopped there many times. I find the people there helpful if they know and they point me to…read moresomeone if they don't know themselves. The tellers are supper friendly and have always been able to get me someone to help load the heavy stuff. I also find that even when I have a big heavy order like concrete bags, they still have a smile and good conversations while loading my truck. I do not recall ever, where the store did not have what I wanted or a better replacement for what I needed and to be honest I do not in any way see how anyone could only give them a two star rating. These people work hard and have always had a smile for me and always tried their hardest to help in any way possible.