Professional, friendly, excellent service. I've had my car serviced there for 5 yrs. Always…read moresatisfied. Good community vibe.

Quoted me wrong price on the phone for brake pads drove 1 hour one way for nothing than a year…read morelater my Toyota dealership says brake pads worn out .. cheap quality lousy workmanship..

This is a place you want to bring your vehicle for an honest and trustworthy experience from…read morequotation to the final repair costs. Great staff who do their upmost to reduce your costs. My large repair ended up costing a few hundred less because of the service reps diligence to find the best price on parts and labor. I will definitely be a return customer with all of my vehicles for servicing and repair. Richard K.

My wife recently took her SUV in for its regular servicing. They recommended new tires, which it…read moredefinitely needs, and provided a quotation for a set of tires. They told her that they have a relationship with the tire wholesaler so the price they quoted was the "best in town." But it turns out, after a bit of calling around for other quotes, the Auto Check price was about $320 higher than other shops for the identical tires. In other words, they were prepared to gouge her for tires they clearly knew were way overpriced. To me, that kind of business practice stinks.

Unfortunately although yesterday I gave a glowing review to the branch on Victoria Trail, today I'm…read moremad as a wet hen. If I could give 0 stars I would. This morning my car had 3 flat tires, so not particularly happy today after being sent off yesterday thinking all was well. I called and spoke to Jeff and first he asked me if I could bring the car down. I said yes after I pumped up the tires. Then he said they couldn't do it today or tomorrow as they were fully booked. I understand this is a busy time, but then to be further told by him to go elsewhere when I trusted them to make sure they were leak free and good to drive on is extremely annoying. Why is it so hard to find a good tire shop in Nanaimo? Just heard from the new shop (not the one I am complaining about) that none of the tires were on the bead (I think that's the correct terminology) so had to be removed from the rims, the rims cleaned, and had to be reseated. I was prepared to pay for that yesterday but not today. I had told Jeff I had just purchased the rims and tires on Marketplace. He looked at the tires on my car and the ones on the "new to me" rims and advised me to keep the tires that came with the rims, which according to the shop I went to to fix the bad bead issue were from 2012. I can only assume this was to spare the time to remount them on the new to me rims. Did he not know that yesterday? And how, in good conscience, could you send me off with those tires which the new shop showed me were cracked and old? At least now I will have new tires too. You lost a sale on that too, Kal Tire. Thanks for doing a horrible job and possibly putting my life at risk. If I'd gone on the highway like this, I shudder to think what might have happened.

Five star review,I had a flat tire on my work van and we noticed it 3pm Saturday afternoon,I…read moremanaged to inflate the tire and drove the to cal tire and it was repaired no charge as we purchased the tires from Cal Tire. Great service now we can work on Monday. Jack olsen JLO electrical services ltd.

I very seldom provide "testimonials" for businesses that I frequent, but with European Specialty…read moreAutomotive Services, I must make an exception. A couple of days ago, I brought my virtually brand-new, 2020 Porsche 718 Spyder into the Porsche dealership in Victoria, B.C., for its first scheduled oil change. The dealership was very professional to deal with (or so I thought, at the time!), and I picked up my vehicle, little more than 3 hours later, work complete. On route to Tofino, where I planned to escape for the weekend with my wife, an indicator light came on in the dash, advising me that my oil had been overfilled, and to contact the dealer immediately, which I did. The representative from the dealership made a variety of excuses for what had happened, but, reiterated what the warning light had said, that it was still safe to drive the vehicle. With this in mind, I cancelled the rest of the weekend, and headed back to Nanoose Bay the following day, where I would decide on the best way to move forward. After describing the situation to a good friend of mine, who has owned numerous Porsches, he told me to immediately take it to European Specialty for a proper assessment. I called his contact, Tom Zieba, the company's Service Manager, who told me to bring the vehicle in right away, and they would make time to check it over. In retrospect, they did far more than this, and carefully removed and measured the oil in the car. In addition, they documented, through text and photographs, every step in their investigative process, which determined that the Porsche dealership had put almost one full litre of oil too much into the car, which, as most people know, can be disastrous for the longevity of an engine. Despite accommodating me on a last-minute basis, and spending several hours working on my car, they charged me literally a fraction of the money to properly install the correct amount of oil that the Porsche dealership charged me to screw it up in the first place. As a result of this, European Specialty Automotive Services is a company that I would confidently refer to anyone who is seeking first-class, reasonably priced and friendly automotive expertise. In my experience, they not only equaled the Porsche dealership in terms of quality of service and work, but far exceeded them. Sincerely, Mark Mitchell Nanoose Bay, B.C.

Getting my vehicle repaired and serviced by the folks at European Specialty has been such a…read morepositive experience I can't imagine taking my M-B anywhere else. They communicate like true professionals and lay out options and recommendations for you so you can feel confident in your decisions. Highly recommended! Thanks again, Caleb!

Fast, friendly, good value. I had a technician at the Country Club location in Nanaimo remember me…read morefrom my visit a year previous and asked specific follow up questions from our previous conversation. The team there is efficient and I will continue to give them my business.

Callum and his fellow associates are always exceptional for service, demeanor and efficiency. We…read moreare so happy to have this service in Parksville! What would we do without you? A+ Reasonable prices too!

Asten was incredibly helpful in getting me back on the road. I wouldn't hesitate using Nanaimo…read moreTowing if needed in the future. AAAAA+++++

They quoted me a price to tow my car but then wanted to charge more. When I said I would pay only…read morewhat they quoted, they threatened to sequester my car. They are bully and totally unprofessional.

After doing a lot of research and numerous inquiry visits to Family Ford in Parksville we finally…read moremade a decision and a purchase. We were not easy clients and not in any hurry to purchase but the team there gave us the same respect every visit and was not pushy or aggressive. Dennis P and Dale both worked with us every time we came in and there was never pressure to just lets get this over with attitude. Hats off to them for their extreme patients and professionalism! Highly recommend them even if you are only in the pre purchase mode of your search!

I am like many women who tend to feel intimidated taking vehicles in for repair. But after my first…read moretrip to Joe Cunningham, my worries were put to rest. Everyone was very welcoming and helpful. When the "check engine" light came on, they squeezed me in to run it through the computer. I appreciate their great customer service and will no longer dread dealing with car issues. Thank you!

Mark did a great job diagnosing and fixing my truck which was broken down at the bottom of a steep…read morewinding driveway. Very personable and efficient. Thanks, Alan