The gang here are super helpful and knowledgeable. You're always greeted by at least one staff…read moremember and they totally don't mind if your just there to look at the motorcycles. I've been taking my bikes here for years now as well as buying aftermarket accessories and gear. Never have I been disappointed. Even if you're not a Honda rider they'll help you out.

AVOID AT ALL COSTS!…read more While I cannot speak for the sales staff, I would avoid the service department at all costs. In April 2026 I took my 2023 KTM Adventure for regular service. During servicing significant issues where discovered where coolant hoses and the thermostat were leaking fluid; a common issue in these motorcycles. Unfortunately, OEM parts were on backorder for months, and instead of advising me of available aftermarket options, the service manager told me the only parts available were cheap kits from Temu, which was factually untrue. This resulted in my bike sitting for a total of 58 days, instead of resolving this in a couple of weeks. In reality, they simply did not have a supplier for these parts but if I had ordered them myself they would have been able to fit them. Unfortunately I was given incorrect information which extended the service time. After releasing the bike to me I started to experience clutch issues. This is a known problem in these bikes when coolant leaks and enters the engine oil. Because the clutch assembly shares the oil with the engine, coolant can get into the clutch assembly and cause chemical degradation of the friction pads. After reporting these clutch issues and reporting the clutch slipping, VI Powersports released the bike back to me, charging me $100 without inspecting the clutch or addressing the issue at all. To date it has been over 90 days of dealing with the same, continuous issues. VI Powersports has made zero effort to work with me by not proactively communicating with me, and adding to the delays by not ordering parts right away, not properly diagnosing issues after well known and documented problems with this make and model, and not suggesting alternative solutions when the OEM parts were not available. I would not recommend VI Powersports to anybody, as dealing with their Service Department has been the worst customer service I have ever dealt with. STAY AS FAR AWAY AS POSSIBLE! If I could give zero stars I would.

Thank you so very much, Windsor Plywood of Parksville!! A little over a year ago my Dad purchased…read morean order of lumber, 2 weeks later he was in a Victoria hospital receiving brain surgery to relieve a condition called, hydrocephalus. Long story, short, the lumber was never delivered, but he is thriving. In fact, he called Windsor Plywood in Parksville today, over a YEAR later, and asked if a partial refund with a restocking fee would be possible. The store manager gave him a FULL refund, no restocking fee, and immediately credited his credit card, which means, as my Dad, so intelligently pointed out, it cost them money in credit card fees twice over and they didn't ask for a dime in consideration! We thought this level of customer service no longer existed. We are so grateful to Windsor Plywood for proving us so wrong. If you need lumber, get it from Windsor Plywood - they treat you right!

Windsor Plywood Parksville staff are awesome! My wife and I made a wooden motorcycle rocking horse…read morefor our grandson and we visited the Sunrise Drive store several times over the September to December 2020 period. We were able to purchase the special tools, plywood, maple planking and small parts from just this one store, and we gots lots of excellent advice too. Thanks especially to Gene for finding all the right small parts and for his patient trials to help us pick the right stains and urethane finish. If you love wood and you're a Do-it-Yourselfer, I think Windsor Plywood Parksville is a great place to start your next project.

Terrific service! I had a terrible disaster with another company who installed a pool that would…read morenot stop leaking. Will went above and beyond to make sure my product was what I wanted, his deliverables were on time as promised. There were no surprises and I am enjoying every minute of my swim spa! Honest and Knowledgable!

I have had Island Hot Tub service my tub for the last nine years and they have always been…read morecourteous, on time and successful in providing a high level of customer care. It has always been a positive experience and I highly recommend Will and his team.

My mom was really in a pinch, her dryer of 16+ years was overheating and failed. We phoned Trail…read moreAppliances in Nanaimo and Brandon Richardson sealed the deal. I had looked up the appliance we wanted, nothing fancy, we found a great deal with over $100 savings, online and phoned the store with 1 hour until closing. Brandon took my call and was very helpful, professional and knowledgeable. He took care of everything in one phone call, in 15 minutes I had brought the new appliance and arranged delivery, installation and removal. I had an excellent experience and wouldn't hesitate to recommend and shop here again myself. The delivery team arrived exactly as they had said, keeping us updated and informed of progress. They were efficient, clean and friendly and took all of the packaging and the old appliance away after installing the new appliance. What an easy experience.

Salesperson was okay, BEST DELIVERY TEAM ever, WORST FOLLOW UP SERVICE EVER - it's non existent…read more The door of our washer doesn't align so it doesn't shut properly. Called for service. Got the run-around - they were sending me a link where I was to send in a video of the door not closing (seriously?). They got my email address wrong. Finally straightened that out, and was dealing with a different person. Sent photo and video then, a week and a half later, finally received an email from the manufacturer on Friday asking me to phone and confirm an appointment for Monday (today). They're closed all weekend so couldn't phone to confirm but I set aside the day to wait around. Phoned the number this morning and was given another song and dance about how this isn't an appointment. Sure sounds like it was, as the email from the manufacturer says, "calI to confirm the appointment date and time". Now I wait, again, for a call with a confirmed appointment. Sure glad this isn't a fridge or freezer with a door that doesn't shut. Haven't heard squat from our salesperson - how about a follow-up call after delivery to see how things are going? Trail Appliances has washed their hands of us - handed us to an applicance repair company in town and to the manufacturer of our appliance who can't seem to coordinate things before contacting us. And as I go to post this, right below the box is: "This review is looking pretty epic! Nice!" Get your act together Trail.

I ordered online and everything was packaged nicely and got here quickly. Thanks for the quick…read moreservice!

Yes this place has some neat things, but you can buy many of the non-clothing items elsewhere for…read moreless. The service is terrible, especially the owner who is rude and quite uninformed about baby items, which is surprising given that she owns a baby store. Maybe a good place to browse to get some ideas, but then cruise the internet for the Canadian businesses that she carries and buy from them direct for less (including shipping). You'll get better customer service that way.

Took part in the 3 day Ron Collin's retreat and it was amazing. The facility was clean and the…read morefriendly staff set us up with treats coffee and tea and a fridge for our lunches so we were all set to spend the days learning. Great selection of fabric, notions and machines.

Always pleased with the service and selection at Snip and Stitch. Very dedicated staff and owners…read moreare lovely, kind and considerate. They offer very interesting sewing classes for quilting as well as garment making.