EXTRAORDINARILY AWFUL customer service department! It's actually zero star rating. I purchased an…read moreexpensive custom Elran couch from Dodd's. The leather is mismatched and the recliner electric mechanism is faulty. Dodd's has one customer service person "Tina" who looks after the whole island and has 600 complaints that she cannot get to. I've been waiting 6 MONTHS to have my problem resolved (couch arrived July 29, 2022). They never let you talk to Tina as she is always in a meeting. "just email her". But she never emails you back. They hired one person "cole" who they have since "reshuffled staff" and he is now gone. He at least got the couch looked at by service to confirm it is a manufacturing issue. Now he is gone so I am in Tina's never ending waiting room. I would NEVER buy an expensive product from this distributor again. Go to Urban Barn. They are lovely!

I had a very tight timeframe to furnish the new home we were moving into. Michelle Lund looked…read moreafter me, and I couldn't have asked for better help. She only showed me pieces that would arrive in time, kept to my budget, and was excellent on following up on the orders. Everything arrived on time (including custom orders) and I was very happy with everything. Michelle was professional, friendly, and extremely committed to providing excellent customer service.

seniors avoid!! and never go into this store alone!! i am a 78 yr old low income senior that was…read morepressured by the owner and manager into signing what they call "a form" before leaving this store. i was scammed out of $2,000.00 no furniture as a result.

Lovely couches with great guest beds in the Hide-a beds. the owners are lovely people and very…read morefriendly and helpful.

Steve and Richard arrived as scheduled and we're both polite, efficient and informative. They…read more clearly know their work well. It was a pleasure. And Michelle, the salesperson, was wonderful to work with.

i picked up vertical blinds with massive damage to the packaging. i was told everything was in the…read morebox. of corse no clips for the valance and the blind.If only the owner cared enough to inspect the damaged box i would have avoided a couple weeks lost chasing the owner for proper installation brackets. Instead i got to hear how it's not her problem it's the suppliers who made the mistake.

The staff at this store are very knowledgeable, and have a lifetime of experience. Byron, in the…read moreflooring department helped me immensely with choosing lovely vinyl planking, and also provided extremely helpful recommendations about kitchen countertops, I would highly recommend any of the departments in this store - the staff are very kind and friendly, and their assistance is second to none!

We purchased vinyl plank flooring from this store. Their salesman talks a good line about how he…read morehas great installers and recommended someone to do not just our flooring but also to replace our double shower stall in the bathroom. We stupidly thought he would recommend someone who knew what they were doing. We had 3 weeks of very short working days (sometimes only 3 hours) so the job was going on and on. At the 3 week point, not one room in the house was finished. There were bits and pieces of trim left undone, bits of wood with nails lying around....and then they didn't show up at all one day. We didn't get even the courtesy of a phone call to let us know they would not be showing up. The 2nd time that happened in the same week, we'd had enough and told him it was over. He said he was too busy to show up that day because he works for a strata - that's more important. The way they treated our time showed a lack of respect. He sent his son the next day to finish the hall.....see picture - 2 3/4" inches out in a short hallway.....kind of like the carnival fun house feeling when you go down the hall because it's so crookedly laid. To date we have spent almost $1200 on finishing and redoing. And more to come - the big one with the floor having to be taken up in the hall and reinstalled. And all trim having to be redone. The carpet installer sent from the store sat here when she came to do the estimate and talked about how the last people she had worked for had not given her a big enough tip and she was not happy. We're getting carpeting from a flooring store in Parksville. Someone else is doing our bathroom. The salesman at the store does not seem too bothered at all by this. I guess it's business as usual. After speaking to the salesman about this, my husband came home to tell me that the plants were all on sale in the garden centre. But this business will not be getting another penny of my money. And people in the neighborhood who have asked how the reno is going......well, you can imagine yourself whether they will give them a try. This flooring department might be good if you are a do-it-yourselfer and do not rely on a solid (or even halfway good) recommendation.

Ok ... this guy knows his stuff !! My dryer just wouldn't turn on and I needed to do laundry before…read morea trip, so I called in the morning and by 2:30 my NEW favorite repair guy was here. He made a simple part for my dryer to make it work again ... helped me clean the whole area AND fixed my fridge problem for me at the same time. Very knowledgeable - gave me lots of insight to keep things operating at it's best - quick thinking where it came to making things work well - polite and logical. Great value for prompt service. I will be recommending Lee to all of my friends and aquaintances. Thanks so much and don't forget to clean under your fridge !!

Hmm, looks like I got scammed also - fridge problems - phoned, came same day. Took apart our…read morefridge to get at the evaporator fan motor so he could get the part number to order one. He would phone us with cost and if he could get one. Four days later - no call. Nada. BUT - I did not pay him the $89. service call - saying we will settle up when the fridge is working again. He didn't like that, but left with my motor. Giving him 2 more days then I am getting another fridge and scrapping this one. Will phone him to cancel all work on this file. Service call? Maybe if he shows up next week and is apologetic.

I would like to tac on a few more stars! I am so impressed by this company. Remember when people…read moreweren't out to scam and rip you off, where you can actually trust the situation. Located in Nanaimo, in comes Shawn! Showed up at the house when he said he would, was transparent about how he quotes (BTW, had 13 moving quotes and he charged me a fraction of what the others quoted). He sent me two fantastic, friendly and professional movers who were super capable. Move my massive massage chair from the garage into the house up a curved stair well. All this the same day I called him for a quote. Thank you Shawn for restoring my faith and trust, and know that if we every need anything moved, you are our guy! Happy to refer you, with zero hesitation.

Shawn came yesterday and took our fridge, as well as other items. Excellent service! A wonderful…read moregentleman. They managed to get the fridge downstairs without touching the walls or anything. They were also the most reasonably priced. I was willing to pay extra because of the no fuss, no mess, quick job they did, but Shawn wouldn't take more than he quoted. 20 stars out of 5!

"The Foam Guy" was awesome. Our 4 chairs and couch turned out superbly. The ancient cushions were…read morereplaced and the items are better than new. We choose a stripe for chairs and couch (used in different rooms) and the line up of stripes is a masterpiece. Highly reccommended.

The technician was prompt and knowledgeable and reasonably priced. He also checked my other…read moreappliances and gave free maintenance advice. all around a great experience