Fast, friendly, good value. I had a technician at the Country Club location in Nanaimo remember me…read morefrom my visit a year previous and asked specific follow up questions from our previous conversation. The team there is efficient and I will continue to give them my business.

Callum and his fellow associates are always exceptional for service, demeanor and efficiency. We…read moreare so happy to have this service in Parksville! What would we do without you? A+ Reasonable prices too!

Mar 9, 2026 I have…read morejust purchased and had installed a set of Nokian One 100H tires (215/70/R16) for my Honda CR-V (FWD only). I had asked for a recommendation for tires that would provide a softer more comfortable ride than my existing Nokian all weather set and be very good in the rain. I found the existing ride to be very harsh, especially going over depressed manhole covers and typical Nanaimo road patches. I had some slim hope better tires might produce enough improvement to at least notice so as to justify my somewhat earlier than needed purchase. I would like to say how pleased I am at the resulting improvement. The new Nokians were even smoother on smooth pavement and over my "favourite" set of 3 sequential road patches on Jinglepot the car produced just a muted bump instead of the harsh bone shaking bang from the old all weathers. I haven't had the opportunity to test the new ones in the rain yet (soon will I think) but I can say even on dry pavement I've noticed improved traction. Thanks to all the staff who helped with the recommendation, scheduled the appointment, and did all the install work. Once again Kal Tire 682 (6590 Island Hwy N) has come through for me. Russ Macdonald

Huge thanks to John Earhart at Kal Tire Norwell Dr. Location. He went above and beyond to help us…read morein a very stressful situation. We didn't even buy tires. John crawled under our suv to take pictures and helped us get the vehicle safely drivable before we left on a long trip home. I would recommend this Kal Tire location to anyone for all their products. very friendly and caring staff. Thanks again John

Midas (Departure Bay Location Only):…read more I only went to this location because of the close proximity to my house. While the front end staff are friendly and accommodating. I will never go here again. After spending lots of $$$$ and giving them multiple chances; here is what has been consistent: -The Quality Control and Checklists of their work is well below par with each visit, I found parts paid for but not installed. -Each visit resulted in missing OEM parts, or parts not completely installed or parts even coming off my vehicle. -The owner is an absolute condescending, arrogant, person. -They overpromise and never deliver, I'm still waiting for a return/follow up call after I have reached out to them 4 times. The Hammond Bay Location; however, does deliver.

I was on a road trip from California to Vancouver and on the ferry to Vancouver Island a man…read morenoticed that there was a piece of plastic hanging down from the front end of my car underneath. It is a low sedan and it was scraping the ground. I did not know what to do , I could not refasten it or tear it off. I called a Lexus repair shop and they were busy for days. I called Midas and ask them if they could look under and fix it and they squeezed me in in about an hour from when I called. They fixed it immediately and did not charge me. There is a woman that's running the shop there and she seems very efficient. It really was a good feeling to be taken care of so soon and not charged. I haven't had the best experiences with Midas back inCalifornia.

Had a drive through car wash done and got home and the back hatch was still a bit dirty. went back…read moreand asked about it and the son of the owner said take it into the other car wash and he put money in and did my whole car by hand and only the hatch was dirty He also wiped where the car wash wouldn't get. I was very happy with the service

Was very disappointed. They broke the end of the dipstick off when they pulled it out. Then…read morewithout asking they tried to drill the piece of the dipstick out, which made the problem way worse. The cost to fix is at least $400 from my mechanic and if any pieces from the drilling got down into the oil pan, then the cost will be way more! They said this happened because we came from the U.S. and it was a hot day and the plastic piece of the dipstick handle likely melted off. However, the car sat for over 3 hours during the ferry ride from Tssawwsen, so the engine was not hot, since we only drove about 20 minutes from the ferry to the dealership. Also, we had our oil changed THREE times in Palm Springs where we lived for awhile in up to 120 degree heat and never had any problems. P.S. To top it all off, their pay system also asked for a tip on top of the $165 that we paid for the service. We did get a $7 discount because we noticed a Valvoline discount, but we had to ask. Also, they offered no discount and did not even ask if we wanted the free advertised Car Wash. We left very unhappy. We will write management and report back if management offers to pay for some or all of the repair.

These guys helped out my boyrfriend when in a serious crunch getting towed from BC ferries lineup…read more They've been considerate about repairs needed and not needed just yet, consulting in detail, considering cost and quality. Appreciated their communication and repair skills, and kindness. Many thanks!

RON IS THE BEST HANDS DOWN ! I am constantly overcharged from other places , recommended services i…read moredon't need , am told to do maintenance wayyy before maintenance is due , waiting forever , sometimes days to get my vehicle back, etc etc etc . Ron got me in for my brakes that needed hours within me calling about it , I normally would have to arrange a ride home and wait a full day if not multiple days for basic things like coolant flush and oil changes at laird Wheaton , at Mid island automotive I was in and out so quickly I just sat in the lobby and chatted with Cammy the lovely woman that works at the front desk and was treated to coffee and a Christmas chocolate while the men worked their magic , I was shocked at how quickly the service was . The price was very reasonable and I left there happy and not feeling ripped off like every other place I've been in Nanaimo , they topped off my fluids as well . Ron and his team were extremely accommodating, kind , informative and knowledgeable. I would highly recommend Mid island automotive to friends , family or anyone needing some work done on their vehicle , I'm sure you will be as satisfied with their work as I was . Thanks so much to all the staff at mid island automotive!

Dragon got me in last minute and diagnosed my issue. He had some time the next day and made it…read morework. Ordered the part and did the install. I was a little early for my appointment. He moved my car in and performed the repair. His labor estimate was very well done. He came in $50 less than his previous estimate! If you live in Nanaimo and need a mechanic, I strongly recommend Cam at Dragon's Auto!

Needed new Breaks and routers for my Jeep they did an amazing job 500$ and Dodge wanted a 1,000$ so…read moreguess where I'm not going anymore!!

If there was an option for less than one star I'd pick that. Literally the worst customer service…read moreand purchase experience of my life 47 years on this earth and I've seen some awful stuff but this place should win an award for worst dealership in Canada. Delivered a leaky vehicle full of water and after driving up and down the island several times over almost a month after purchasing the vehicle dealing with repairs they gave me one final kick in the nuts and left me with barely enough gas to get to the gas station in the hand off at the Campbell river dealership not involved just a handoff point I will never walk into another Ford dealership again as a result of this experience. If you are shopping for a vehicle skip this place you are literally better off going anywhere else. Got a lot to say but the coles notes version is skip this dealership if you value your money and time and want an experience that isn't a hassle.

We leased a 2024 Ford Bronco Sport from Steve Marshall Ford on April 8, 2025. We agreed to a…read more$40,000 all-in price -- signed in writing. But when the final lease paperwork was printed, the total had jumped to $43,695.50. No explanation was given, and no breakdown of the $3,695.50 increase was provided. We were not shown any accessory menu or given a chance to approve or decline the extra charges. These included a $1,995 "SMFL Bundle," $319 for undercoating, a $450 lease acquisition fee, and an $899 documentation fee -- none of which were clearly disclosed or discussed with us. We also came in looking to finance, and specifically asked about Ford's advertised 0%, 0.99%, and 3.99% interest rates. We were told those didn't apply because of a $7,000 rebate -- but that rebate never appeared in the final numbers. Instead, we were told the MSRP was $52,000, even though the official window sticker says $49,930. The "post-rebate" price of $45,000 was mentioned verbally but never appeared on any document. By the end of the day, we had been quoted or shown six different prices for the same vehicle: * $52,000 (verbal MSRP) * $49,930 (window sticker) * $45,000 (claimed post-rebate price) * $43,695.50 (lease capitalized cost) * $47,500 (insurance paperwork) * $40,000 (signed deal sheet) That kind of inconsistency speaks for itself. We've filed formal complaints with the Vehicle Sales Authority of BC, Ford Canada, and other oversight bodies. We've kept full records of everything -- emails, pricing sheets, lease documents, and insurance files. If you're a first-time buyer, please slow the process down. Take every document home to review, and don't sign anything on the spot. Ask more questions than you think you need to. We wish we had.

Ley was great! Saved our butts today. If you need any work done or to change your tires go there…read moreyou won't be disappointed.

Had a windshield wiper come loose, stopped in to see what they could do..... fixed it up in short…read moreorder and sent us on our way, NO charge.....excellent attitude and service. Thanks to the young man who did it all with a smile.

had a slow tire leak on the ferry, called a few places to see if they could help but it's tire…read moreseason so everyone is booked. got off the ferry, saw the Midas shop, pulled in. they helped me quick, no appointment, no charge!

Had a flat tire on the ferry from horseshoe bay limped to Midas departure bay for a fix the staff…read moreand owner got me in right away, AWSOME crew there friendly and courteous, 5 star all the way , ty for your help

I rate him a 1 because there's no 0 . My daughter saw a car at his location on Bowen Road in…read moreNanaimo that she was interested in purchasing, she and I test drove the car and within fifteen minutes the car died and wouldn't start. When contacting the owner he said the problem was she drove too far and began blaming the way she must have been driving the car. This was on a weeknight he began by saying she would have to pay to get it tow back to his shop when she refused he reluctantly agreed to have a tow truck pick the car up. A couple of days later he called and asked if she was still interested in buying the car NOPE. Honestly I don't know if he's a crook or con man but he sure acted like one. Looks like he has shut down his shop hope he isn't operating somewhere else Ray McDonald

When it was time for my daughter to buy her first car, we cruised through some bigger used car lots…read morebefore stopping in at Tim's Automotive. We were pleasantly surprised at how many cars were available in her price range, and "sold" by the detailed and upfront information we got from the fellow who served us. As a parent, I was reassured because Tim's is a repair shop, and the staff were able to speak knowledgeably and honestly about the pros and cons of the cars we wanted to compare, as well as the features my daughter was interested in. When a small issue (low battery) came up a week after buying a car, Tim's handled it immediately and to our complete satisfaction. I would definitely recommend Tim's to anyone looking for a used car. (I've already recommended them to friends!)