had a slow tire leak on the ferry, called a few places to see if they could help but it's tire season so everyone is booked. got off the ferry, saw the Midas shop, pulled in. they helped me quick, no appointment, no charge! read more

Had a flat tire on the ferry from horseshoe bay limped to Midas departure bay for a fix the staff and owner got me in right away, AWSOME crew there friendly and courteous, 5 star all the way , ty for your help read more

I first brought my car in for an oil change in August 2024. I was told my back breaks would need to be done in Six months. I brought my car in for an oil change in March . I was told my front brakes needed to be done. I told them I was told my back breaks needed to be . I have the paperwork to prove it. they had no record of it. I was told I need a coolant flush I'dont as I had a nother garage told me I don't need a coolant flush. feeling sad as I liked the people read more

I just needed an oil change! Brought my car to this location July 2024. I watched them damage the paint in 2 spots and agreed to let them fix it. Somehow, they made it worse and turned 2 spots into 3. I was told repeatedly, not to worry, they'd take care of it. I brought them a quote from my auto body shop, they said it was 2 high and that they wanted 2 more quotes. I let them know I would do that, but that I would charge them for my time, gas, and kms, and that the car would still be fixed at the shop I'm comfortable with. Once the quotes were in, they said they would reimburse me for the lowest quote. Having lost faith and having read the negative reviews, I requested payment for the original quote along with my expenses, which they declined. I successfully sued them through the CRTBC, but they still refuse to pay for the damage they caused. Sheryl Doucette, the operations manager who emailed me months ago introducing herself and saying she was the point of contact, now says she's not the point of contact, LOL. Doesn't matter to me, I sued the business, not her. On to the next step of collections. Don't bring your car here. They cause damage and don't think its their responsibility to cover it, and clearly think they are above the law. read more

I have been a loyal customer of the Midas on Hammond's Bay Rd for 12 years. However, my last visits were very disappointing. It took four visits and $1,200 to finally resolve what should have been a simple brake repair. Unnecessary parts were replaced during the second visit. The third time, I was given back my vehicle with burnt, unsafe front brake pads, and the rear brakes were left adjusted off. This could have very easily caused me to have an accident! During the fourth visit, I was treated unprofessionally and with hostility. But I did get my brake pads replaced, and the back brakes were properly adjusted. I have requested to speak with the owner of this Midas location on three separate occasions, but have been denied the opportunity to discuss this deeply concerning matter. read more

i have been a loyal customer of this location for years but my last visit will be my last. Time to look for another shop that's honest and transparent with cost/pricing. read more

I have had nothing but good experiences at the Hammond Bay Midas in the past, but this latest experience will be my final, and lasting review. We had a front wheel bearing(hub assembly) replaced only 3 days prior to this final issue. Within about 35 kms.. that same wheel started making noise, then, it got worse throughout our road trip on the mainland as we headed home. I figured it would at least make it back to the shop. I was wrong. Just before the ferry terminal, the front wheel they had repaired started wobbling terribly, and grinding and popping. We could not continue safely. The wheel would have fallen off if we had continued. We were stranded for 3 hours at Walmart trying to find a motel in a sold out city. Finally found a motel, and the next day, we had the vehicle towed to another Midas store in Richmond. The manager initially told me it was the "locking nut" that had come loose, (this holds the hub assembly and bearing together) When I arrived to pick up our van, the story had changed to saying it was the "wheel nuts" that loosened off. MOST mechanics should know the difference, I know I do. They tightened "whatever" it was that had loosened, and said the vehicle was fine and undamaged. We drove home tired and frustrated, but safely. My wife missed a day of work and lost a client, my son also missed a day of work. Our time, lost client, motel and wages put us out approximately $800. I phoned Midas this morning and asked how they wanted to proceed or how they could help us recover some of the loses. He simply asked if I had the wheel nuts re-torqued at 100-150km like the bill says. I said no, I wasn't told too, and I had not read that part of my bill, which was folded into an envelope as I left. On my $1200 bill, off to the middle left, on its own, it DOES in fact say to retorque all removed wheels after 100-150km, but I trusted their repair and final advice, and did not read that part of the bill, NOR was I told to by the adviser to DO THIS. I was given the impression that my wifes vehicle was ready to go and safe to drive when we picked it up the first time. I also find it quite interesting that my vehicle owners manual says nothing about this. Blame me, blame them, up to you. I guess I should have read ALL of the print, but I also believe it is THEIR responsibility to mention this safety measure to their customers. Its also a convenient way for them to get away with leaving a wheel dangerously loose. So...I accepted MY mistake and accepted the $100 credit towards my next bill. Not worth very much if I never return. He wanted me to believe that they did me a big enough favor by paying for the tow bill and completing the repair, again. I PERSONALLY have removed and installed over 100 wheels, and NEVER have I had a wheel come loose afterwards. I'm not even going to mention what mistake has to be done to have a lock nut come loose. I wish I had removed it myself to be sure which it was. I wish I had a way to see which bolt/bolts have the evidence of being driven on while being loose. Anyone know if this is possible? So... I now wonder what they would say if my wheel falls off again, since I was not given ANY receipt or paperwork for this last repair, NOR was I given ANY instruction to have the wheel retorqued... AGAIN. MY ADVICE. . Always read your fine print, and NEVER trust that the work is finished, done right, or that they have given you all of the advice that advisers are supposed to give you. I AM learning how things works. Hopefully someone reading this can learn from my mistake. I am still left wondering why I was told that it was the locking nut initially. Seems odd to me. Although.. .the fine print does NOT say to re-check that part. Coveniently, changing the story, and blaming loose "wheel nuts" makes this MY fault according to the written instructions on my bill. Hopefully they make a point of mentioning this important safety instruction to future customers to prevent this from happening to someone else. Oh... And hope they tighten bolts properly in the future. read more

Midas offers awesome service at a fair price. Tyler and his staff are very thorough and clear. I would not go anywhere else.

I would give them zero stars if possible because that would be equivalent to the amount of work that was done on the car after 2.5 hours. Scheduled appointment at 12:00, dropped car off at 11:45. Called shop at 2:15 and it was if our car was completely forgotten about and just left to sit out in the lot. Was given an arrogant excuse of "we had other priorities " which I guess is code for your business was not as important as others because we don't make as much off a simple oil change as we do off other work. Unprofessional. Will stick to the real mechanics with their own shops from now on as this huge franchise only cares about the $$ and not about customer service. What a waste of our time. I'm not a person that usually writes negative reviews, but this review is more than justified. Stay away from this place and take your business to a real mechanic. Seriously avoid this location and their ignorant staff. read more

New to the area and needed an MVI on both vehicles for registration. Took the first vehicle and after waiting 2 and a half hours because " they were behind " it passed no issues. Returned with the second and was told it couldn't be passed as it needed a sway bar link, rear rotors (not pads as well just rotors), front pads and rotors. The front pads and rotors were replaced in September 2017. When asked to see them they still appeared to have thickness and when we asked about the rotors we were told they had " surface rust " and therefore would not pass. Having worked in the automotive industry this all seemed to be a little off to me as did the quote of $1,200!! Upon taking for a second opinion the car passed with no issues. Sway bar link was fine, front pads still plenty think and the surface rust had worn off from driving. Shame on the manager and techs for trying to con people out of money !! These people are why most dislike and do not trust repair shops !! read more