I had an issue with a Sram AXS shifter where a new 2032 battery would die after being installed for only 2 weeks. Replaced the battery but once again it would drain in only 2 weeks. The warranty had just expired but contacted Giant Vancouver and let them know of problem. I was called a couple of days later, told they had a new replacement shifter that would be covered under warranty (even though it had expired). I can't say enough good things of the experience I had at Vancouver Giant and would not hesitate to recommend them....... Thanks Travis and staff read more

As a first-time road bike buyer, I was apprehensive about going into a bike shop without having a lot of background knowledge. The guys at Giant were SO incredibly helpful, supportive, knowledgeable, and encouraging. They were patient with all my questions and my multiple test rides. I ended up buying a bike I'm so excited about - even a year later. I had my bike serviced a few times and again, customer service was excellent - quick and effective repairs, and lovely interactions with the staff. Highly recommend! read more

I bought a bike through liv but had to pick up through giant. The sales person was short and almost argumentative. I had to ask them to size it for me (their response: "didn't you test out the bike before you bought it?") and then had to draw out any extras (maintenance package / store discounts) that came with my purchase. Night and day experience than bike stores I've been to. Super unhelpful. I wouldn't have known about the tune up (one) if I hadn't purchased a bike elsewhere and knew to ask. read more

went in to ask briefly if they had a saddle in my size......both sales guys were with customers.......got waved off by one who only said "I'm with a customer. the other salesman completely ignored me.......there was plenty opportunity to say to me.....do you have a quick question without compromising their interaction with the customer they were helping......def wont be back. PS: really like my giant road bike but every Giant shop I've been to has been disappointing read more

I was looking at different bike shops but had problem finding a bike that fits me. The staff in Giant Vancouver recommended me several different bikes and frame sizes to try out. The staff helped adjusted the seat and let me try riding the bike around the block. I ended up getting a Liv Alight 3. (Liv is Giant's sister brand, for female cyclist) Since I did not know much about bikes, I had lots of questions. They were very patient and answered all of my questions. The overall experience was great. All the staff were friendly and quick to help. I've had the bike for several weeks now and I love it. read more

Giant Vancouver - Alight 3 - Bikes Near Me - Vancouver, British Columbia

I was looking for a replacement to my Masi Gran Corsa which I rode for 10 years/30,000 kms. I shopped 3 bike stores in 90 minutes on or near Burrard Street. One place nobody approached or greeted us during our time in the store. The second did not have a 56 cm. frame bike assembled in the bike I was interested in or something similar - I offered my contact information but was told to check back in a couple of days. Service at Giant Vancouver was great. Andrew was great at explaining tubeless tires. I purchased a Giant Contend SL2 Disc which they set up for me within the hour. Great experience at Giant Vancouver read more

I saw a bike at the Giant Bike store online and went to the store to see it,the employee helped me to see that the bike I saw was not for me and I picked another bike that I really like and I'm really impressed with the customer service they were friendly and helpful and I will continue to go there instead of a big box store that offers little to no help at all,thank you Giant Bikes in Langley. read more

After months of looking, I was finally able to find a bike that fit lil ol me!! Being of a smaller stature, it's extremely hard to find bikes that fit me that are not kids sized nor require extensive custom modification, but I finally found one that was XXS in a cool road bike. Customer service here was very friendly and accomodating for the most part. Since they were trying to clear out their 2016 selection to make room for 2017, they were offering a deal the week that I was there, which was awesome. They did not try to sell me the bike... Rather they let the bike sell itself and I really appreciate that and the owner took time to explain the bike, adjust it to me, etc. However, after the bike was bought I did experience a noticable decline in customer service. I was told the bike would be tuned up and then to come back the next day to get fitted. When I did, they only took a couple minutes and then told me they didn't have time to fit me properly so to try riding the bike for a bit and then to come back in after I had put some KM on it. So I did just that and ended up getting tremendous hand, arm and upper back pain that lasted for a couple weeks, which sucks for a manual therapist since I need to use my hands for my job. Anyways, I called to explain the problem and see when I could make an appointment for a bike fit and was told that they didn't have openings for a couple weeks since they were so busy and/or didn't have staff they could spare to fit me. (However, every time we passed by there, even around times I had asked if I could come in - there wasn't many people in the store, so I'm not sure what that was about). Anyways, I finally got an appointment that worked on both sides and then got fitted. I was initially told that the bike fit already looked perfect, though my body didn't agree... but with some minor suggested tweaks, my body settled in naturally and the pain / strain went away. I have yet to ride this bike on a longer stint to try it out, but hopefully it won't take nearly as long for adjustments/tune up to be made in the future especially since I need to drive a few hours to get there each time. There is a lot of street parking around, but sometimes it can be inconvenient when it comes to loading / transporting a bike - though in driving around, I did see that there are a few spots designated as "customer parking" for Giant in the back, but it looks like its where employees park their cars instead. read more

Giant tubeless tires are subpar I realized that when another Giant Fast Road biker pulled up beside me and complained....do not buy the Guava tire from Giant it won't last much beyond 6 months. Giant can sell bikes their service can be improved my issue is with the sub par product. If you had this issue please comment. read more

This store used to be reasonably good back in 2013 when I bought a bike there. Subsequent visits had been less than positive. They seem to have problem retaining staff as every time I visit I see an entirely different team in there. Once, I brought my bike in with some concerns about unusual freehub noise. The guy spun the wheel a bit and suggested maybe it was the dork disc. Seriously? And then he said there was some play in the wheel which I'm sure there wasn't any, and if there actually was, had nothing to do with the noise. More recently, I showed up around closing time one afternoon looking for a rack strap which is listed on their website: (http://www.giantvancouver.com/en-ca/gear/product/rack.strap/2266/53297/) The woman who greeted me at the door acted like she had never heard of it before and told me they do not have any. Ok, I think that would be my last time going to that store. Giant makes great bike frames but I think I'll give other Giant dealers the business when I need one. read more

I bought my first Giant bike today at Giant Vancouver. They have a huge selection of bikes to suit all types of riders. All of the staff were wonderful and clearly passionate about helping their customers find the right bike to meet their needs. After a couple of test rides, I decided on the Thrive 0. I received 10% off on my accessories and they provide a free tune up as well. Thank you to Anne and Jill for your great advice and superb service! read more

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Nice little shop. Was very busy and I wanted to test ride a bike which the staff happily suited me up for. I wanted quite a few adjustments which I think they found slightly annoying - but bike fit and the resulting feel everything. I ended up buying a bike (yeah!!!), but I would have appreciated just a little more TLC. They didn't really talk to me about the benefits of Giant, more about what the most suitable bike in the line up was for me. Post sale making sure everything was perfect. No one explained warranty. Often tune ups for the first month are included. I think this was because they were REALLY busy , but a little more TLC and chat about their offering would be great. Obviously very knowledgable and friendly staff. Giant seems to put higher end components on their bikes at the same price point when compared to other brands. They are also one of the few companies that makes their own frames. read more

Worst experience ever, I was in store on a Saturday and there was a bike I wanted but size was too large for me. The guy said they had smaller size in the warehouse and can bring in if needed. I called a couple days later to request them to bring that smaller sized bike from their warehouse, that was on a Wednesday and appointment booked for Friday for test ride. The day after they called me on Thurs and said some else is in the store now and wants to buy the bike I had requested....WTF! They wanted me to commit over the phone if I was going to buy it or not. I said I can't commit 100% without test ride...it's a $5300 bike (on sale for $4000). I did say if you have buyer I don't want to get in your way of a sale...absolutely WTF...I said I'm the one who ordered it in. What proper customer service should have looked like....they shouldn't even need to call me, they should have Jusf taken down name / ph# of that other person and said that someone else had ordered this bike and they will call him back if I don't end up buying it after scheduled appointment for test ride...pretty basic. I will definitely not be giving Giant my money for my new bike and spread the word in the biking community this store has '0' common sense / customer service. read more

Let me start with a bold statement: Giant Vancouver is the best bicycle shop in Vancouver, bar none. In my many visits to bicycle shops around town, I have never found anything that resembles the level of professionalism, passion, friendliness, and product knowledge on display from every member of Brad and Anne's staff (Andrew is a particularly awesome example of this). Whether you are a beginner, a weekend warrior, a pro, or somewhere in between, you will be treated with respect and leave knowing more about bicycles than you did before your visit. They are straight shooters without being callous. They gently educate instead of talking down to those that don't know their stuff. And there is a refreshing lack of pretentiousness. I bought my first road bike here last year and the after service is probably the best that I have ever received on any purchase -- just outstanding. As if the value Giant offers in terms of components for your dollar wasn't enough, this shop takes it to another level with their attention to customer satisfaction. I don't give out five stars very often (seriously, check my reviews), but this place has earned my trust and long-term business. I can confidently say you won't regret choosing Giant Vancouver for all your cycling needs. read more

Giant Vancouver - My baby. - Bikes Near Me - Vancouver, British Columbia

Terrible customer service. Purchased my bike less than a year ago. Took it in to receive a complimentary tune up. When I asked what the tune up would include, was told that the list was too long and that it would be sent to me via email, which it was not. Was told the bike wouldn't be ready until the next day. I asked if two particular items would be addressed in the service: re-application of gel in tubeless tires and tightening of brakes. Was told they would be addressed along with a wipe down of the bike. I was surprised when within the hour of dropping it off I was notified that my bike was ready to be picked up. When I arrived the sales person noticed the tires needed air which surprised me that this wasn't addressed in the service so it made me wonder weather the gel was even applied to the tires. When I asked, the sales person had to check with the technician who told him it was not. So he applied it himself and then wanted to charge me for it. Then I asked whether the brakes were tightened he didn't know the exact answer to that question either. The service I received for my complimentary tune up was poor and I never received any paper work stating what was done to the bike so it leads me to believe that it wasn't serviced at all. And the bike was definitely not wiped down. read more

Still deciding which Giant road bike to purchase and so I can't give a review on the product but I will say the service and advice is top notch. Test rode this past Saturday and they had every model I wanted to try, ready to go.I can also add for price point vs other brands, Giant offer the best bang for your buck. read more

I showed up 10 minutes before closing and asked if I could borrow a bike pump for my flat tires. They not only were kind about it, they actually filled up my tires for me! I asked if they tuned up bikes that weren't from their store and was recommended to go to another one close by as it would work out to be cheaper for my particular bike. I really appreciated their honestly, and will be back should I need bike accessories/ equipment! read more

The staff is knowledgable and friendly. They always try to accommodate you and their mechanics do decent work and try to get your requests filled as quickly as they can. Great shop. read more