We have enjoyed Verizon for about twenty (20) years with no interruptions, not even during and post…read morehurricanes. Most important has beer service while traveling.

This the worst store out there. I ordered a phone on line to be picked up at the store and I called…read moreto see when it would be ready a man said that they got the order and had to wait fir it to be processed and that he would keep an eye on it. Only about 15 to 20 minutes went by and I received an email and a phone from the store stated that I could pick it up at anytime. I proceeded to go yo the store before they closed and got there about 10 minutes before I tried to use the express puck up and it would not work. I went to my car to get my ID so I could go into the store and pick it up. As there was a lady leaving the store the door would not open and the assistant manger opened the door to let her out with the door still open i trued to explain that the express pick up was not working and if she could take a minute to help me get my phone out of there she stated that once her door is locked she can not open it but the door was open as she was speaking to me. I explained to her that my current phone would only work in safe mode and I have 3 24hr businesses to run and needed my new phone, she stated that she could not help me and shut the door in my face. I have numerous lines with Verizon and have been a loyal customer for over 15 years and was buying a new phone at cost as they stated that there was no promotion available fir the phone that I needed to run my business. I still went ahead and ordered the phone with a rep over the phine who was able to get the order put in with enough time as I needed to get it ASAP and could not wait for it to be shipped. This is the worst experience I have ever had with customer service and will never recommend going with Verizon or to shop at thus store. I hope that the owner of the store sees this with a reply so that they know what kind of people they have representing there business. I am a business owner and would never treat customers this way. If you are looking into getting Verizon service don't I will be looking for a different one myself. If they aloud a negative on a review there would not be a number bug enough that could justify this treatment. Also when you speak to customer service then are just as bad as the staff in the store is when they tell you to go to your local store and have them see if they can fix it and being told we were never have done repairs in this store so I dont know why they would tell you that but we could sell you phone and that was from the manager himself.

I'll revise my previous review as it was written in anger. The below better summarizes my early…read morewordy response. Suddenlink internet is the best high-speed (using high-speed liberally) internet option for those rural New Bern residents serviced with cable. It is not very good.

I switched to Metronet. What a relief. I can bring my own router and have not had any issues! But…read morewant to share the next conflict with Suddenlink: canceling. They are NOT KIND to cancellers, kept me on the phone for over an hour just to frustrate, annoy and upsell. "Do you want a discount? Would you like to try our phone service? Please hold...sorry for the hold, I can give you even better discount... oh, did I mention our phone service... we've had you so long and would hate to lose you...are you sure"... this went on and on. They kept me on hold for 10-15 minutes at a time. I finally flipped my lid and told them to cancel everything and I don't want to hear the upsells. So they not only provide horrible service but they are a PAIN IN THE ##$ to cancel. If you like having a headache, give them your business.

Now T-MOBILE (they bought US Cellular). Super helpful and ANDREW especially provided above and…read morebeyond service for our many questions and problems; always friendly, welcoming and helpful. Highly recommend Andrew at this T-Mobile

Set us up to not get our contract buyout! They said to file one claim but they NEVER said to do…read moremultiple claims.

I have been without service for over a month now. So you…read moredecide if you're willing to do that before saying yes to Riverstreet. Plus, I have to keep calling them for updates because they're too busy to give me a curtisosy call. J. Scott

From the owner: TriCounty Broadband offers the latest in telecommunications services to residents of Beaufort,…read moreHyde, and Washington counties. We are proud to offer exceptional options in these rural regions of eastern North Carolina.For both home and business, TriCounty Telecom has the technology solutions you're looking for: Digital cable TV and broadband internet service, local and long-distance telephone service, web page design, web hosting, over 60 years ago, when other telephone companies said, "no," TriCounty said, "yes." Since then, we have continued to expand our range of offerings to the communities we serve. We're a local telecommunications company where customer service still comes first. We've got a local touch with a global reach. Working with TriCounty offers you global resources with the assurance of hometown reliability. Call TriCounty Telecom today, or visit us online, to find out more about what we can do for you!

Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

Stay away...far, far away. Optimum is very good at offering 'promotions' that appear great on the…read moresurface, but your bill will reflect the opposite of what you are promised. When you complain about the nearly double-the-cost bill, you will be told that it takes a couple of months to "kick in". Do not be deceived as I was...three times after I added in additional lines to 'reduce my cost...as a promotion'. And, to add insult to injury, service is horrible. After transferring my line to Optimum, I have about a one-second delay, so all my conversations seem like we are talking over each other. And, I'm never notified when there is a voicemail. It's just been awful all the way around.

I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service

Something illegal is going on with the eastern north Carolina branch directv may be involved in…read morecharging customers for services they never received customers service is horrible i think someone should seriously take a look at their practices sincerely a unsatisfied customer Starr A. Quammen

A service tech said our equipment was at least 5 years old. To upgrade to new equipment, a 2 years…read morecontract was needed. People with the a contract, we were told, get better service than those without. My bill has doubled since getting Directv and the programming has not improved. No good in good or bad wather. Will not sign a new contract. Plan to drop.

Ive dealt with Spectrum for over two years. About billing. They Spectrum store and thr people…read moreonline when you get them on the phone are not on the same page when it comes to billing.The store will have a different bill than the people you talk to on the phone. Let s get it together. Found charges on my bill and paid for them. I wasn't supposed to be charged for so people read your bill statements so you won't be paying for services you don't have. The people on the phone are very respectful and nice.

What I was told on a 90 minute call( thank god I didn't sign off on anything ) was quoted alll in…read moreat 110 and when the quote was emailed it was more than twice that . Neighbors told me STAY AWAY so I did I'll keep

The service is as expected lol. I couldn't believe the behavior of the employees here. The music,…read morethe conversations and the way they talked about other customers is astounding. I will do my very best to not have to stop in here again. Some employees were very respectful. The check in is not labeled well nor is there any direction or greeting when you come in. The employees will let you come in, sit, wait and call others without even saying hi or mentioning there is a check in counter you have to sign in at to be put in line. Interesting set up. I recommend setting an appointment if you HAVE to go into the facility.

Warning, it's a nightmare to cancel your Spectrum account. I decided to cancel my account after…read moretheir ridiculous price increase, and one of their reps upped my internet speed without my permission. The woman kept me on the phone for 15 mins, convinced me not to disconnect my internet that day since I was paid to the 22nd, and she marked it to be cancelled on the 20th. BIG mistake - don't do that! It was the first day home from the hospital after my husband had had a stroke when I realized my internet was supposed to be canceled the next day. I figured it would take 5 minutes to confirm the disconnect with a rep. One of these women was lying that the disconnect order was never put through. It took 45 minutes with holds and her asking me questions as I answered (and screamed) to cancel it over 20 times! This wench didn't care when I told her that my husband just got home from the hospital, or I missed a hospital call because I was on the phone with them. Instead, the wench attempted to lower my internet price to keep me as a customer and sell me cell phone service!!!! WTF! Bye-bye to this uncompassionate and deceitful company!

We came in to change out a screen protector and they put an iPhone 13/14 screen protector on an…read moreiPhone 14 pro max and didn't tell us that they didn't have the correct one until it was put on. And when my husband questioned why it wasn't the right size and covering the camera they said that's the only one they had and it was completely normal. When calling the manager about the situation she was rude and snarky. Overall horrible customer service and will be definitely be going to the new bern at & t for anything I need.

Please do yourself a favor and go to another store or better, go to another provider. I was told I…read morewould get $700 credit for trading in my previous phone, which wasn't true. I ended up getting $115 because I didn't upgrade my plan, which I was never told. I called AT&T when I learned that I only received a portion of the credit and they told me that it is too late to upgrade to get the credit. Not super impressed with this process. On a different note, the manager refused to wear a mask. When I asked why she wouldn't, she replied, "it's not the law." Disgusting!