I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service

Stay away...far, far away. Optimum is very good at offering 'promotions' that appear great on the…read moresurface, but your bill will reflect the opposite of what you are promised. When you complain about the nearly double-the-cost bill, you will be told that it takes a couple of months to "kick in". Do not be deceived as I was...three times after I added in additional lines to 'reduce my cost...as a promotion'. And, to add insult to injury, service is horrible. After transferring my line to Optimum, I have about a one-second delay, so all my conversations seem like we are talking over each other. And, I'm never notified when there is a voicemail. It's just been awful all the way around.

I switched to Metronet. What a relief. I can bring my own router and have not had any issues! But…read morewant to share the next conflict with Suddenlink: canceling. They are NOT KIND to cancellers, kept me on the phone for over an hour just to frustrate, annoy and upsell. "Do you want a discount? Would you like to try our phone service? Please hold...sorry for the hold, I can give you even better discount... oh, did I mention our phone service... we've had you so long and would hate to lose you...are you sure"... this went on and on. They kept me on hold for 10-15 minutes at a time. I finally flipped my lid and told them to cancel everything and I don't want to hear the upsells. So they not only provide horrible service but they are a PAIN IN THE ##$ to cancel. If you like having a headache, give them your business.

We had Dan - technician install our cable and internet as well as phone line and he lost our check,…read morewhich is required by sudden link to hand over to the technician upon completion of services. Needless to say, we received a bill William $139.62 after the fact of giving Dan the technician our check because HE LOST IT. However, the company is giving excuses - that these things happen. *we have routing number and checking account number floating around somewhere! I give Sudden Link one star for ineptitude. 13 days later - the box was giving V52 and C133 code errors and internet connection. We called customer service and we verified name, information but the rep wanted a PIN...why? We didn't even get a PIN nor was told that a PIN was required to have your TiVo box sent a reset signal. Well, the tech did NOT show up for his appointment which a two hours window from 4-6 pm. Called customer service and have no idea where our tech is or even when he will arrive at our house. Update: so after speaking with a manger - it was booked for today - Friday, Sep.7th but the Dallas office booked it with the technician for Saturday, Sep.8th from 4-6 PM.

Worst Customer Service I've ever had in my life! The representatives are not helpful and very…read morerude... I made a big mistake getting service with them:-/

Pricing lured me to direct. After the first rain day I knew I made a mistake. For the last year…read morewe lost service if someone splashed in the pool. Direct told us we could watch prerecorded shows when it rained. Just an FYI if you think your recording something on a cloudy day, all your actually recording is static. If you complain about escalating costs they tell you to delete services Their customer service people are in desperate need of customer service training We are switching back to a different supplier. No cable services are great but direct alone or with ATT is the worst

The staff at this location are unable and uninterested in do even the simplest task. I just wanted…read moreto update my billing info. I tried to do it online and got a message that I would need to do that at my local At&T store. They told me to do it online. I showed the response that I got to him and he said that he couldn't help me. Why is the store there?

I am very disappointed in AT&T. I have been a customer since 1973...yes, first with a wall phone…read moreuntil today with a smart phone. I went into the store May 28th to get their deal for a free S21 by trading in my S9. The young man (Wilson) who waited on me was very nice and looked to see if I qualified. Yes, I was...so he set me up. I left pretty satisfied (a bit disappointed you don't get anything with the phone nowadays like a charger). The next month my bill was high. I went into AT&T to find out why. I was told my old phone probably didn't arrive there yet. The next month I received a credit but after investigating I found I was given $95 for my S9 (which was running just fine when I turned it in). I could also see I was on the plan to pay for my "free" phone. Went into AT&T again. Jamila who waited on me discovered the problem. Apparently to get the free phone I needed to have unlimited data. We have the plan with 4 gigs. She realized I wasn't told this information and said she would see what she could do to get me my free phone. After not hearing back from her I jumped online and chatted with Antony B. He assured me this would get corrected. He put in for an emergency case. Today I received a call from AT& T and Kelly told me yes..it was their fault but now that it was in the system there was nothing they could do. I could either pay the monthly cost for the new phone or sign up for unlimited data which we don't need and it would cost me more than the monthly cost of the new phone! I am very unhappy. I am going on a trip next week but when I get home I plan to go talk to Verizon to see if they can help me. An update to my experience. I received a call this morning from Frank who works at AT&T in GA. After reviewing my experience he told me I would be receiving a credit for the price of the phone! Wonderful news. Looks like AT&T does care about their customers! Thanks AT& T for listening and taking care of the problem.

I made a remote appointment with "Zack" four days ago. On the day of the appointment, Zack was…read moresupposed to call me at 2:00 pm in order to dial into my computer. On the scheduled day and time i waited for his call as I sat by my computer. No call from Zack so I called the office to receive a message that the office was closed for a Christmas Party. The following day at 2:00 still no call from Zack or from the office to offer an explanation or apologies. Some customer appreciation huh? Obviously I will not use nor recommend Computer Geeks!

Highly satisfied customer will recommend this shop to all my friends-they helped me out immediately…read morewith a quick fix after another place wanted me to leave my computer for a week! Their price was more reasonable too!

What a joke. They lead you to believe you have a 2 year price lock then after a year start charging…read moreyou more, but guess what them sneaky jerks have in their contract, you guessed it a statement that says DISH has the right to change your prices and package at any time they want. I wanted a specific package for my child who loves My Little Pony and was told I would be receiving it. I did but only for 2 months then they moved it to another package how convenient especially when I made it crystal clear that's the only reason I wanted the package in the first place. Now lets get into their high speed internet what a joke try molasses speed internet. I can barely go onto facebook or anything because of how slow it is. Oh you want to watch some of your favorite shows online try again you CANT because of how slow it runs even when you haven't used any of your data. They take advantage of people and lead them to believe one thing while their "contract" they have you sign says another. When you express your concerns over the contract they reassure(LIE) and make you believe all is well and nothing like that happens. Such a joke I will NEVER in my life use DISH again. Century link was WAY better as well as Comcast. I would choose ANYTHING over these thieves that call themselves DISH.

It was pretty decent until my service went completely out yesterday. They scheduled an appointment…read morefor me for 8-12 the very next day and no one showed up. I called and could barely understand the customer service people. My appointment was moved from 1-5 without me being notified.

Horrible service. Installed new fiber, stopped working within a couple days. Came out and ran a new…read morefiber optic cable, still didn't work. Service out for 3 weeks. Ended up canceling. Price was good if the service actually worked, but it didn't.