I switched to Metronet. What a relief. I can bring my own router and have not had any issues! But…read morewant to share the next conflict with Suddenlink: canceling. They are NOT KIND to cancellers, kept me on the phone for over an hour just to frustrate, annoy and upsell. "Do you want a discount? Would you like to try our phone service? Please hold...sorry for the hold, I can give you even better discount... oh, did I mention our phone service... we've had you so long and would hate to lose you...are you sure"... this went on and on. They kept me on hold for 10-15 minutes at a time. I finally flipped my lid and told them to cancel everything and I don't want to hear the upsells. So they not only provide horrible service but they are a PAIN IN THE ##$ to cancel. If you like having a headache, give them your business.

We had Dan - technician install our cable and internet as well as phone line and he lost our check,…read morewhich is required by sudden link to hand over to the technician upon completion of services. Needless to say, we received a bill William $139.62 after the fact of giving Dan the technician our check because HE LOST IT. However, the company is giving excuses - that these things happen. *we have routing number and checking account number floating around somewhere! I give Sudden Link one star for ineptitude. 13 days later - the box was giving V52 and C133 code errors and internet connection. We called customer service and we verified name, information but the rep wanted a PIN...why? We didn't even get a PIN nor was told that a PIN was required to have your TiVo box sent a reset signal. Well, the tech did NOT show up for his appointment which a two hours window from 4-6 pm. Called customer service and have no idea where our tech is or even when he will arrive at our house. Update: so after speaking with a manger - it was booked for today - Friday, Sep.7th but the Dallas office booked it with the technician for Saturday, Sep.8th from 4-6 PM.

Something illegal is going on with the eastern north Carolina branch directv may be involved in…read morecharging customers for services they never received customers service is horrible i think someone should seriously take a look at their practices sincerely a unsatisfied customer Starr A. Quammen

A service tech said our equipment was at least 5 years old. To upgrade to new equipment, a 2 years…read morecontract was needed. People with the a contract, we were told, get better service than those without. My bill has doubled since getting Directv and the programming has not improved. No good in good or bad wather. Will not sign a new contract. Plan to drop.

I have been without service for over a month now. So you…read moredecide if you're willing to do that before saying yes to Riverstreet. Plus, I have to keep calling them for updates because they're too busy to give me a curtisosy call. J. Scott

From the owner: TriCounty Broadband offers the latest in telecommunications services to residents of Beaufort,…read moreHyde, and Washington counties. We are proud to offer exceptional options in these rural regions of eastern North Carolina.For both home and business, TriCounty Telecom has the technology solutions you're looking for: Digital cable TV and broadband internet service, local and long-distance telephone service, web page design, web hosting, over 60 years ago, when other telephone companies said, "no," TriCounty said, "yes." Since then, we have continued to expand our range of offerings to the communities we serve. We're a local telecommunications company where customer service still comes first. We've got a local touch with a global reach. Working with TriCounty offers you global resources with the assurance of hometown reliability. Call TriCounty Telecom today, or visit us online, to find out more about what we can do for you!

There iare many choices for cell phone service in Greenville, NC but not many good choices…read more Optimum on 10the Street in Greenville, NC. is among the best choices. Upon losing my cell phone I tried unsuccessfully to get help from the 1-800 number with NO RESULTS !!!Finally I suspended service on the number I lost and was resdy to try AT&T. I happend to go by and see the sign at OPTIMUM on 10th Street in Greenville NC and went in. WHAT A DIIFFERENCE!! I was greeted and fully explained my options by Tisha Peele. Instead of giving up she assisted me with a new phone and my trust was restored! What a knowledgeable and trustworthy person, kind and considerate. All of the other reps were acing her questions and getting guidence on how to do things. Please thank Tisha for me and let her know she saved a customer!

there customer support is pitiful. the whole time they are not answering your question they are…read moretrying to sell you a phone plan.

Spectrum... a masterclass in terrible customer service. Staff won't help walk-ins, only…read more"appointments," and instead of explaining anything, they send you to another location. Ask why, and suddenly you're the problem. No wonder people are dropping them--especially when they hand out the same busted gear someone else just returned.

I feel they don't tell you everything you need to know when disconnecting from their service. Then…read morewhen you disconnect anytime during your service month. They still charge you the whole month. Called them to get told, when you disconnected the other agent should have told you. I'll watch DVD before I go back to them.

The staff at this location are unable and uninterested in do even the simplest task. I just wanted…read moreto update my billing info. I tried to do it online and got a message that I would need to do that at my local At&T store. They told me to do it online. I showed the response that I got to him and he said that he couldn't help me. Why is the store there?

I am very disappointed in AT&T. I have been a customer since 1973...yes, first with a wall phone…read moreuntil today with a smart phone. I went into the store May 28th to get their deal for a free S21 by trading in my S9. The young man (Wilson) who waited on me was very nice and looked to see if I qualified. Yes, I was...so he set me up. I left pretty satisfied (a bit disappointed you don't get anything with the phone nowadays like a charger). The next month my bill was high. I went into AT&T to find out why. I was told my old phone probably didn't arrive there yet. The next month I received a credit but after investigating I found I was given $95 for my S9 (which was running just fine when I turned it in). I could also see I was on the plan to pay for my "free" phone. Went into AT&T again. Jamila who waited on me discovered the problem. Apparently to get the free phone I needed to have unlimited data. We have the plan with 4 gigs. She realized I wasn't told this information and said she would see what she could do to get me my free phone. After not hearing back from her I jumped online and chatted with Antony B. He assured me this would get corrected. He put in for an emergency case. Today I received a call from AT& T and Kelly told me yes..it was their fault but now that it was in the system there was nothing they could do. I could either pay the monthly cost for the new phone or sign up for unlimited data which we don't need and it would cost me more than the monthly cost of the new phone! I am very unhappy. I am going on a trip next week but when I get home I plan to go talk to Verizon to see if they can help me. An update to my experience. I received a call this morning from Frank who works at AT&T in GA. After reviewing my experience he told me I would be receiving a credit for the price of the phone! Wonderful news. Looks like AT&T does care about their customers! Thanks AT& T for listening and taking care of the problem.

Give us cable and internet please none of us have it there is no reason to cut off cable and…read moreinternet hurricane Matthew is just a category 1 hurricane

If I could give zero stars I would. Forbthe cost of it, it is not worth it. Anytime they work in my…read morearea at a neighbors house our internet goes down. Even if they are a mile or more away!! It is not reliable at all! Anytime we call they try and say that it is our personal equipment, but every time it ends up being on their end. And they always ask us multiple times if we have reset our equipment first. We have done this for over 6 years. We know the drill. We do what we can on our end first before we call and still get the run around. So not happy!!!

I don't even think it deserves a one star rating. My mother has this service and when I visit the…read moreinternet service begins it's usual throttle down at 11pm....just the time I want to play my games online. The online portion whirls and twirls when trying to access sites and it's just SLOW AS ...... you get the drift here. I thank goodness at home I'm on a fiberoptic and it puts cable to shame.

Chris was awesome. Came over and replaced my old Dish with a new Antenna. I'm scanning 65+ channels…read moreand no cable bills.

Purchased a brand new Channel Master CM-4228HD antenna to go into my attic. Was not getting very…read moregood reception. Several channels, including 11-1 and 17-1 would not come in clearly. So I found Cyber Dish online and gave them a call to come out and troubleshoot the problem. Chris came out, charged me $200, added an amplifier and moved the antenna around a bit in my attic (didn't actually mount the antenna, just laid it down against something, so it was pointing the desired direction). The signal strength seemed to be good on all of the channels, so I let him go. Then, just a couple of hours later, I started losing several of the channels again. It's arguably worse now than it was. This is all very intermittent. Sometimes they all come in clear, sometimes several go out. And of course, it's worse with the weather is bad. I also see that there is foil backed plywood all through the attic, and everything I read says that this is a huge blocker of digital signals. I reached back out to CyberDish, indicating that i was still seeing reception issues and voiced my concern about the foil backed plywood in the attic. I called Chris today and voiced my concerns. He gave me several things to try to troubleshoot the problem. All good things to try, but all along I'm thinking why after paying $200 is it my responsibility to troubleshoot this stuff. When I brought this point up on the call, that's when things went South. Instead of Chris just offering to come back out and make this right, it just turned into an argument. At one point, he said that it was working when he left. Seriously? He also said that the antenna could be faulty, as if to say that's not his responsibility. And let's see, he said that he's never had this issue with anyone else. OK, what's the point? I'll be happy to give Chris/CyberDish one more chance to make this right, and once this is working as it should, I'll be happy to alter my review. But as it stands, I cannot be more dissatisfied with not only the service, but also the follow-up.

Not continually put your customers on hold and basically putting us back into rotation and…read morecompletely avoiding the problem. I am on the phone with one customer service and explain what is going on and that I need to talk to a supervisor because apparently it is being handled. Then we get put on hold and a new customer service agent comes on and it isn't the supervisor and I have to explain the whole thing again... (sponge bob narrator voice) "1 Week and FOUR HOURS LATER".....nothing but a pain in my ... tired of getting around. DON'T DO IT!!!!

It is amazing that my neighborhood has the fiber ran to the beginning of the neighborhood, but the…read morecompany won't run it a 1/4 of a mile down the road to us. The worse customer service. All the reasons why we can't get it doesn't fit. It is ran to our area (reason: not available in our area); we are a 1/4 mile away from the hook up(reason: have to be with in a 1/2 mile from hook up). Definitely doesn't seem worth the hassle no matter how much or little they charge.