I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service

Stay away...far, far away. Optimum is very good at offering 'promotions' that appear great on the…read moresurface, but your bill will reflect the opposite of what you are promised. When you complain about the nearly double-the-cost bill, you will be told that it takes a couple of months to "kick in". Do not be deceived as I was...three times after I added in additional lines to 'reduce my cost...as a promotion'. And, to add insult to injury, service is horrible. After transferring my line to Optimum, I have about a one-second delay, so all my conversations seem like we are talking over each other. And, I'm never notified when there is a voicemail. It's just been awful all the way around.

I switched to Metronet. What a relief. I can bring my own router and have not had any issues! But…read morewant to share the next conflict with Suddenlink: canceling. They are NOT KIND to cancellers, kept me on the phone for over an hour just to frustrate, annoy and upsell. "Do you want a discount? Would you like to try our phone service? Please hold...sorry for the hold, I can give you even better discount... oh, did I mention our phone service... we've had you so long and would hate to lose you...are you sure"... this went on and on. They kept me on hold for 10-15 minutes at a time. I finally flipped my lid and told them to cancel everything and I don't want to hear the upsells. So they not only provide horrible service but they are a PAIN IN THE ##$ to cancel. If you like having a headache, give them your business.

We had Dan - technician install our cable and internet as well as phone line and he lost our check,…read morewhich is required by sudden link to hand over to the technician upon completion of services. Needless to say, we received a bill William $139.62 after the fact of giving Dan the technician our check because HE LOST IT. However, the company is giving excuses - that these things happen. *we have routing number and checking account number floating around somewhere! I give Sudden Link one star for ineptitude. 13 days later - the box was giving V52 and C133 code errors and internet connection. We called customer service and we verified name, information but the rep wanted a PIN...why? We didn't even get a PIN nor was told that a PIN was required to have your TiVo box sent a reset signal. Well, the tech did NOT show up for his appointment which a two hours window from 4-6 pm. Called customer service and have no idea where our tech is or even when he will arrive at our house. Update: so after speaking with a manger - it was booked for today - Friday, Sep.7th but the Dallas office booked it with the technician for Saturday, Sep.8th from 4-6 PM.

My husband and I had a Wonderful experience changing to US Cellular, Keenan Johnson & The…read moreSupervisor Kyle Swinson were both Professional assets to this company....Keenan Johnson was very thorough and patient, helped us with any questions or problems we had changing from one carrier that we weren't happy with. He helped make sure our phones were working properly and to get my husbands Apple Watch on track and music going on his phone, we even got free upgrades....I got my favorite color Lavender and my husband got Black.....The next day (Manager) Kyle Swinson followed up with a phone call since Keenan was off to make sure our Landline was going through. Both of these young men are an asset to this Company. Thank You so much for your help

What happened to customer service with a smile. I've been a UScellular customer for 20 years and…read moresadly the customer service doesn't exist anymore. I know it's a wide spread problem but seriously people it takes as much energy to be happy and polite as it does to be rude and disengaged. Treat your customers like they are paying your salary.... Because they are !

Manager avoids you instead of helping to resolve issue or hear you out. She went to the…read moreback/bathroom the last trip there and did not come out until the young man helped me out. I was about to go to another store in Jacksonville. The only reason I went to T-mobile was because of Elon Musks Satellite co-operation within the next year or so. IF YOU HAVE ANY ISSUES take care of them before 14 days are up otherwise the store manager does not want to hear about it.

Zero stars should really be an option - especially for companies like T-Mobile. They provide…read morehorrible service, horrible coverage, and they hold you hostage when you try to transfer to another carrier. I have been trying to transfer my elderly mother's phone to a different carrier for 4 days now. She lives by herself and without her phone she has no way to contact anyone in case of an emergency. I attempted to transfer her service on 4/17. I followed all the steps, got a transfer pin from T-moble, even paid the bogus $87.59 balance they said was still on the phone (even though the phone was paid in full when it was purchased). On 4/17 I was told the transfer was blocked because the esim was lock. So I called t-mobile and requested it be unlocked. They said it would take 72 hours. that's 72 hours my mother is without a phone and the ability to contact anyone or anyone to contact her. I called T-moble on Monday 4/20 to request the status of the unlock and it was as if I was starting from complete scratch. I am convinced this is the worst run (at least from a support perspective) company around. DO NOT - WHATEVER YOU DO - DO BUSINESS T-MOBILE. And don't waste your time thinking you'll go into the store and get any better service. The heavy set troll that works in the room behind the showroom if absolutely useless and will say anything. Everything they said about my business account was false.

Something illegal is going on with the eastern north Carolina branch directv may be involved in…read morecharging customers for services they never received customers service is horrible i think someone should seriously take a look at their practices sincerely a unsatisfied customer Starr A. Quammen

A service tech said our equipment was at least 5 years old. To upgrade to new equipment, a 2 years…read morecontract was needed. People with the a contract, we were told, get better service than those without. My bill has doubled since getting Directv and the programming has not improved. No good in good or bad wather. Will not sign a new contract. Plan to drop.

I made an appointment. Arrived early. Appointment confirmed. Sent to a table…read more Sitting for 20 minutes while they helped others who Arrived after me.

I initially purchased an iPhone 16 from this location along with a screen protector and case. The…read moresales representative quickly swiped my card and dismissed me. This is the first Verizon who did not even offer to help put on the screen protector I purchased from them. However, the real issue was they were so quick to swipe my card and dismiss me from their store that they did not even transfer my number from my old phone or help me set up my sims card. This is all while knowing I was unable to use or access my old phone. Since I had a 24hr EMS shift the next morning I spent the next few days unable to call or contact anyone until I could make it back to the Verizon store. When I returned, the staff appeared irritated and did not seem happy about providing service. When I had to return for a fourth time because not all of my contacts had transferred to the new phone they initially said I would have to spend $40 if I wanted their help. Keep in mind I had already spent over $400 at this location and had to return four different times. Safe to say this is the worst and most stressful experience I have ever had with customer service and do not recommend anyone to get a phone from here. They are quick to swipe your card and do not take the time to make sure you have everything set up the way you need.

It was a great experience dealing with the staff at this Optimum location!! The agents were…read moreextremely helpful and seemed to care for the customers.

Can I give 0? I haven't been in the store but optimum…read moresucks..... by walmart off 10th- After 9PM I persistently get 3mbps upload speeds but its fine during the day... Testing directly from my new modem Metronet please come to my neighborhood

I have been without service for over a month now. So you…read moredecide if you're willing to do that before saying yes to Riverstreet. Plus, I have to keep calling them for updates because they're too busy to give me a curtisosy call. J. Scott

From the owner: Local touch, global reach…read more TriCounty Broadband offers the latest in telecommunications services to residents of Beaufort, Hyde, and Washington counties. We are proud to offer exceptional options in these rural regions of eastern North Carolina.For both home and business, TriCounty Telecom has the technology solutions you're looking for: Digital cable TV and broadband internet service, local and long-distance telephone service, web page design, web hosting, over 60 years ago, when other telephone companies said, "no," TriCounty said, "yes." Since then, we have continued to expand our range of offerings to the communities we serve. We're a local telecommunications company where customer service still comes first. We've got a local touch with a global reach. Working with TriCounty offers you global resources with the assurance of hometown reliability. Call TriCounty Telecom today, or visit us online, to find out more about what we can do for you!

I can't say enough good things about Computer Services. Very on tract to removing viruses and…read moretracking down what was wrong with my computer. I highly recommend Computer Services.

I am new to New Bern and my laptop computer was on the fritz. Not being computer savvy , I needed…read morean expert. I found Computer Service located on Trent Blvd, and I recommend them highly!! The help I found at this company was professional and helpful . My motherboard in my computer was beyond repair, and after they checked it out, I was told not to spend money trying to repair it. Marcus, Brian, and Tripp, thank you .. You really helped me out..