It was a great experience dealing with the staff at this Optimum location!! The agents were extremely helpful and seemed to care for the customers. read more

Can I give 0? I haven't been in the store but optimum sucks..... by walmart off 10th- After 9PM I persistently get 3mbps upload speeds but its fine during the day... Testing directly from my new modem Metronet please come to my neighborhood read more

Due to Optimum's outage on 7/30/25 all my services were out also. Today 7/31/25 I have to wait 2 days for an agent to fix the cable on my TV which has problems due to your outage. Not fair. Phone contact asked for the same info over and over which is very frustrating. read more

So far the only choice in Greenville. Metro net is setting new line so hopefully more area will get another choice. My internet was spotty for the first 4 months. Every 6 hours it will stop for some reason. All the online troubleshooting didn't help either. I think once metro net was open for new customer, my internet connection got better for some reason My coworkers and friends have similar bad experience from Optimum I got pretty good in store service though and from the technician that do the setup. read more

Optimum - Inside - Television Service Providers Near Me - Greenville, North Carolina

The guys at this location are great. Super helpful and understanding that Optimum sucks. DO NOT SIGN UP FOR OPTIMUM THEY WILL SCAM YOU DO NOT DO NOT! read more

Absolute worst customer service I've ever dealt with. If you make a phone call to them, they will constantly put you on hold constantly ask you questions that don't pertain to what you're calling about constantly try to get you to buy or get other deals. They have their technician times can be a timeframe of 5+ hours if anyone is reading this and is looking for a Wi-Fi provider please look somewhere else. read more

I was scheduled to have Optimum hook me up with internet yesterday. Noone showed up or called. When I called them today, they said that they would do it if I paid them $9,700.00. These people are Liars and Scam artists and when i asked to speak to a manager, they said that wasn't possible. read more

the worst company i have ever dealt with they should not be in business. i would not recommend at ALL. Also they have worst customer service. read more

Ive been trying to get reimbursed for a damaged ceiling due to an optimum repairman stepping through my ceiling. incident occurred 7/08/2025. I have called and called trying to get the help I was promised by a supervisor on the day the incident occurred! I've been told by every person I've spoken with that an insurance adjuster would call me within 48 hrs. it's been 6 weeks today! I need my money! read more

Service is always spotty with optimum. Also don't like that I have to pay separately for each different channel selections. I will say the service person who came out to my service call was really helpful. I appreciated that he was understanding and fixed our remote controls to work smoothly. read more

Would not suggest this internet company to anyone. Bill always higher each month. First thing they say is late fees. Nobody can NEVR explain why my bill is a different price each month. Will be going to a new internet company I highly dislike Optimum. Worst customer service EVER!!! read more

The worst customer service. Three appointments made and no one shows up. When I call to find out what happened, they tell me that the technician said that the job was completed. A month has now elapsed and the cable is still lying across our front yard. Fourth appointment scheduled for tomorrow.....I'm pretty sure no one is going to show up on a Saturday afternoon read more

Internet and cable out for three days now. optimum has no idea when it will be repaired. They said some time after the first of the year so no TV no internet while home for New Year holiday. Luckily another company is putting lines in the community. I will let them have a chance to be worthless. No competition means worthless service. optimum only thrives in areas with little to no competition. consider satellite. read more

Do not recommend them just moved my gma back in to hook her a tv I had just went out and bought the tech they sent out smelt of pot and in the process of hooking it up apparently knocked it off and left like he did what he was supposed to and turned it on and my tv had been dropped and the screen was busted and couldn't see it and now they are saying if I pay the bill they will replace my tv that's not how this works but I will be talking to a lawyer to get a law l suit read more

As far as the service from Optimum, I am very satisfied. Had one problem and the service man was out the next day and wifi was working. My problem is with the prepaid mastercard that is offered by optimum as a gift. I filled out paperwork as requested and have waiting since February 2024 for it to arrive. I have called many times and it seems I get a difference answer each time. Now, my 90 day window has expired and all they tell me it was mailed. According to some reviews, this a common problem. $50 is not that much, it's the principal of the thing. read more

Optimum is the Worst service provider I have ever dealt with!! Transferred multiple times to numerous people across and outside the country who have no idea what is going on with service or billing!! Poor customer service and incorrect billing that no one is able to explain. If the company actually cared about providing a quality service to customers they would provide LOCAL support and assistance!! Just started service with Optimum - never had service with them before but somehow have a bill with balance transfer of $107 that no one can explain! They disconnected the neighbors service when called to initiate our service because they entered the wrong address and after 2 weeks and multiple calls still have not corrected this issue!!!! I would NEVER recommend Optimum to anyone!!!!! read more

The service for cable was consistently unreliable. My 89 year old mother had to keep calling and asking someone to fix her service. They would come out, 'fix it', and then within the next day or two the problem was right back. The picture would freeze, blip, cut out. Optimum never credited her bill though. Also, she could never get a human on the phone to help her so every time she had a problem she, my 89 year old mom, had to drive to their office. The icing on the cake is they billed my dead mother for service because you can't cancel service once the billing period has begun. This is absolute corporate greed. So basically, if you die, plan on giving Optimum money from your estate to pay your cable bill after you died. read more

We are using their Optimum cell service and it stinks! Calls drop all the time in our home , while driving. My phone seems somewhat better than my husband's. His is terrible. Unable to answer calls. Or when he does they can't hear you. The screen of the phone is another issue. It goes blank and unable to fix it without restarting. Shall I go on? read more

No stars from me, but they insist on a star in order to post a review. I am posting a review in hopes to bring attention to my issue. I had Suddenlink as my service provider before they put a hat on that mule and changed its name to Optimum. It's still the same old mule. The only thing I want from them is stop soliciting me. They send at least two pieces of mail to, "Our neighbor" every week. I just wish they would stop. I want nothing to do with you ever again. Just stop. Go away, please. read more

After a sales call trying to get me to add a cell phone service with Optimum which I said No to, they started charging me for a cell phone line that I never agreed to. Optimum now says INternet/home phone are separate from Optimum cell but they are both on one account. Spent 40 minutes with Optimum internet and they couldn't help me and transfered me to the Cell phone Optimum and they said they couldn't help me so now I am back on the phone with Optimum internet where the charges are showing up on my bill and waiting for supervisor from Optimum Cell to call back. HORRIBLE miscommunication between their own offices. read more

worst service of ANY of the 10 states I've lived PIECE OF SHIT EVERY month there is an "update" that shuts me down! Do not be stupid enough too use them Nice enough service folks when they call back 5 hrs later read more

5 out of 5 Stars (DECEMBER, 2021 ONLY) After selling my house, I drove to the Suddenlink Office in Greenville NC to cancel my service since this company is not available in my new city. William, one of the associates in the Greenville Office, assisted me. Throughout my experience, I found him to be extremely knowledgeable, helpful and professional. Additionally, William provided me with a receipt and (overall) did an OUTSTANDING job in completing my request. I've had several negative experiences with Suddenlink through the years, so I am thrilled to see that this company is finally working to provide its customers with a better experience; hopefully it's not too late for Suddenlink and for dedicated employees like William. THANK YOU for providing such a positive experience to me today. read more

They give you used equipment. They advertise 1 Gig speed but freely admit that the lines and equipment can't handle that speed. A tech installing my equipment admitted I would only get about 400 mbs. The on-demand choices are miniscule and the interface looks like a software program written in the 1990's. It is terrible to use. Common channels are not available in HD. The price is wat too high for what you get. I've had Xfinity and Charter in the past. Both were far superior. Thankfully, Metronet fiber optic is available now. It is working well (so far) along with my streaming services. read more

they charging 200.00 and up for wifi. Thats insane!! And the Wi-Fi aint even that great cause they turn it off and it don't even be a full month! If I could give it 0 stars I would! read more

On or about 03 / 05 2024. Optimum appears to have remotely changed either my router Network Name and/ or password. As a result. my backyard security camera went offline. This. according to my Alarm Company. report to me on 03/ 06/ 2024. On or about 03/ 18/ 2024 my doorbell camera also went offline. Optimum never notified me or my wife that it was changing my router Network and/ or password. On or about 03 / 16 / 2024 an Optimum technician came to my house to install a new router. Prior to 03/ 16/ 2024 my wife and I visited the Optimum office in Greenville, NC. An employee, there. told me to." upgrade " my internet speed for an additional $ 10 monthly charge. Such worker went on to suggest to install a new router in the event that my security cameras were to still.be out of commission. On 03 / 19/ 2024. two other Optimum technicians came to my home to install cable TV. They indicated that they could not assist me with putting my security cameras back on line. Also. on 03 / 19/ 2024 I called Optimum Customer service. I was transferred to at least 3 other departments within Optimum. None of which were able to resolve my security cameras issues. Clearly, Optimum created this problem. Clearly. they refused to take responsibility for it. read more

Phone sales department representatives are deceitful and only want to upsell. Phone Technical support team are unhelpful and mostly I knowledgeable. Field technical support are sub contracted and only want to charge the customer for home visits. They also provide used and damaged equipment then blame Suddenlink. The Customer is left holding the bag without any relief. The FCC or other oversight agencies need to step in. Cost of the service is extremely high compared to other markets for lower Perforamnce quality of service. Shame on Suddenlink and it's employees. read more

Network Access Surcharge BS So in reviewing my monthly business internet bill, I noted a $1.99 "Network Access Surcharge" that was added to my CONTRACTED bill. I called the business billing rep, who told me he would "Guess" the surcharge would be part of a "Govt Regulation" item. I then asked for further clarification about which 'govt regulation' it was; and the rep said, "I believe it is part of the Net Neutrality, that was set into effect"; I told him there was no tax that was being generated by that legislation, and I asked him to remove the line item.. He then stated he would have to contact the billing dept (which I selected, via the interactive automated attendant) and have someone from that dept reach back out to me... I told the rep, that I had already selected the "billing dept" and I would be glad to either stay on the line while he reached a billing dept specialist; or I would call back in... He transferred to another rep... I went thru the same issue with this rep; and this rep said this "surcharge" was a new charge; and the surcharge was to help cover the cost of providing access to internet to users in my area; and it was being added to every customer... I again disagreed and and asked him if cancel my bill was really going to be worth a $1.99; and then he said our retention dept would be happy to review the options; and then I asked him to cancel my account; at which point he declined to remove the usury tax or regulation as well as refused to cancel my account and said he wasn't sure what he wanted me to do, as he was not going to do anything I asked or inquired about... I said OK, thanked him and disconnected the call. This type of billing manipulation should be against the law; and we are looking into the legal aspect of this situation.... Should the need arise; we reserve the right to modify this review, should the circumstance change. read more

How do you stomach Suddenlink's bills? I was somewhat outraged when I learned after moving here a year ago that I would pay $63 per month for internet service only. This month my bill increased by $25...I called the help line and a customer service rep named Katrina couldn't "interpret" which services I actually receive (just internet) and couldn't tell me anything about the increase. She asked me if she could call me back very quickly and I agreed. Guess what happened? No callback. Does N.C.'s Public Service Commission have to approve rate increases? I'm curious. I do know that I paid a whole lot less when I lived in Chicago and in San Antonio. I'm looking for an alternative but it probably wouldn't be much better. read more

4 installs later, still crappy internet. I give up. Calling direct tv. These boxes going back Monday!!! My cell hotspot works better. read more

Can I give Suddenlink 0 stars?? I originally had the slower wifi with TV package. Called to cancel the TV, as I was not watching any TV. Also wanted to upgrade my wifi to the 1g high speed internet. I was told everything was processed. I no longer had the TV and the new internet was going to be updated. 4 months later and no changes in my internet and continue getting billed for the original package....several phone calls with several different representatives, supervisors, and managers, etc.... I continually get told each month that the issue is fixed and it is not. Why are managers telling me that my wifi is being updated and TV package being deleted... but it is not? This is month 5 and I am just going to cancel altogether. Suddenlink is absolutely ridiculous!!!!!!! read more

This is a follow-up to a review I wrote about 5 months months ago about the horrible service I have received from this business. What I wrote was how I was a disabled senior citizen on a fixed income and was paying over $110.00 a month for TV and internet. I just, a few days ago, got my statement online, and my bill went up $18.00. Eighteen dollars in one month's time. I went to live chat with them and they were very rude and sarcastic (you can tell when people are being sarcastic, even when typing). They told me the reason the increase was so large was due to the fact that the internet charge went up $10.00 a month, TiVo increased $2.00 (I think it was $2.00) and a promotion I had had run out. NONSENSE! There was no promotion. And I've never heard of a promotion that lasted over 3 years. And I don't know about anyone else, but my internet service is not all that great. TV shows break up constantly and I don't dare try to watch YouTube (because I can't), and the whole system crashes on a regular basis. I gave them a bad review so now they give me sh*tty TV and internet. I was told that if I wanted a lower bill to reduce services. Being disabled, and only able to get out of the house on rare occassions, the TV and internet is all some of us have. Just because SuddenLink employees get all their services free (I know because I used to be married to an installer years ago) is no reason to be rude and sarcastic, especially to senior citizens. SuddenLink should offer seniors some kind of discount. I get discounts on my haircuts and at restaurants, just to name a few. I don't think they would go broke. I don't know, maybe they would go broke. Be fine with me. Also, in my first review, I mentioned that they would not return my deposit to me. Well, I still have not gotten it. I was told something completely different this time from the first time. I was told on the installation day about 3 years ago that after 12 months of on-time payments the deposit would be credited to my account. I know my payments have been on time because I have them paid online automatically. But just the other day, I was told the deposit would only be paid out when the service is terminated. WHAT?? So I have to terminate my service, get my deposit, then reconnect service. Does that make any sense to anyone?? What gives them the right to just hold on to someone's money when it's not theirs to keep? I thought the deposit was a good faith payment until I could prove myself (and I have), since I was a new cable customer at the time of installation. It's not their money, it's MINE!! This business could not be any worse. I don't even want to give them 1 star, but I have to, to be able to write this review. The gentleman I dealt with from the very beginning, Jimmie Lucas, bent over backwards to help with any problem I had - until the papers were signed - and then he did not have time to talk to me when I had a question. But before the papers were signed, boy, he was Johnny-on-the-spot. They told me to check back in about a week to see if they could do anything for me. Anybody out there think they're going to do anything for me? Me neither. read more

SCAMMERS AND Biggest Thieves, After the cancellation of service, They charge you for next 2 months. My cancellation was done for Aug 5th, so i understand they charge me for August month BUT THEY CHARGED FOR SEPTEMBER MONTH as well. Reason they give is Billing department has already generated the bill in Advance. When i went to return the equipment they said no pending balance and NEW BILL GETS GENERATED and they sent the bill to COLLECTING AGENCIES. read more

If I could give them a zero I would. STAY AWAY FROM THEIR SERVICE! Their service is awful and their customer service is even worse. They over charged us, then on April 21, we called and they credited us back because they realized their error. Today (2 mo later) I received a call they sent us to collections. I called back and the person was unable help me and I finally broke down and paid the amount even though I didn't owe it because I didn't want my perfect credit ruined. Stay away from Suddenlink, they have shady practices. read more

This is the worst company that I have had the worst experience with. At first they were suddenlink, which was a horrendous experience upon itself. The services is spotty and the internet lacks the necessary capabilities to hold multiple devices at the same time. I switched over to another provider and they are 180 degrees better than sudden link/optiumum. When they changed their name, they promised new services, packages, and deals. Did I get that? No. I got more taxes, fees, and promotions taken OFF my account. When I first got this service, they said I was price locked at $75 a month for life, great deal? Of course, then my bill went up to $95, then $120, and then it was going to go up next month to $150, almost double from what I initially paid for to begin with. Before I start $150 for garbage customer service and atrocious internet and TV, I dropped off all my equipment to Optimum and told them to cancel my service. This was yesterday. I got an email today stating that my billing cycle will end April 8....? I called customer service and this woman told me, per company policy, that they don't prorate bills, and even if you cancel one day into your billing cycle, you have to pay the ENTIRE month. What kind of BS is this? I told her some not so nice words and fighting this bill until they take it off my account, because I am that petty and will not pay it. :D read more

I brought back my modem November 30,2019. I am still being charged the 10.00, I have spoke to 5 people. Two in person and three on the phone. Everyone one of them said the problem was fixed. That was 30.00 ago. Still being charged. They truly suck. read more

If I could give zero stars I would. I honestly should send them my cellular bill to pay for my data because that has gone through the roof in order just to use internet. Wifi does not work in the slightest. Don't even get me started on customer service. They explain everything in the most confusing way in order for you just to say okay whatever and give up on your problem. Go somewhere else for a provider you'll be much happier. Update 6months later: I'm sitting next to the modem and it won't even load a video. Save your money read more

Customer service is the worst I have experienced in a LONG time! outrageously overpriced internet with horrible customer service, what else is there? I am paying $137 a month for 100 mbps!!!! Home around $275 internet and cable only!!! if I can leave Zero stars I will but if not they didn't earn it!!!! read more

We cancelled our service in May. Husband asked, do we owe for router? Nope, that's paid for. Later in the summer we started getting threatening phone calls about how we owed them $50 for the router we still had, and since we were out of the country, we paid the $50 after being told we could get a refund when we returned home. HAHAHAHAHA. My husband is on hold with them right now. He has been to their office 6 or 7 times and every time he is told something else. But no check is forthcoming. The last time he was given a number in NY to call, but the credit that is supposed to be on our account does not exist. These people are crooks. So frustrating! read more

If i could give zero stars i would. Upgraded package did absolutely nothing to better wifi. Randomly drops completely on every device i have. This is not mentioning the customer service which is the worst i have ever experienced. I wouldnt even wish this provider upon my worst enemy. read more

I pay for 1G service and barely have 300 on average. Multiple calls and tech visits and no resolution. As only provider in town, what are my choices? I had better service in the mid-easy 10 years ago with a mobile data antenna plugged into a USB port. read more