This is probably one of the best places to go and get your device fixed. The staff was very…read morefriendly and walked me through everything they did. The wait was not long and the price was the best price in New Bern. I went and got my phone fixed and it looks brand new. I request this place out of any you will find in New Bern. They are affordable with friendly staff and nice computer equipment as well for all the PC gamers out there.

From the owner: We strive to provide an honest and trustworthy atmosphere in which our customers can feel…read morecomfortable. We will always talk with you in depth about your computer needs and promise that you will not find a more personalized computer and smartphone repair service anywhere else in New Bern. Our technicians are friendly and fully qualified. Here at Bear Tech Solutions, we like to stay ahead of the technology curve and you will not find a more precise and knowledgeable staff anywhere else. Unlike other computer stores we aim to provide a personal and comfortable experience in which our technicians will talk with you in plain English and not in confusing technical jargon. We want you to be happy with our service and we ensure that every customer leaves satisfied. Stop by and come say hello to our team!

Mike was patient & knowledgeable. I really appreciate all of the help and information provided. I…read morewill definitely return and recommend you guys! Thank you!

From the owner: We are a premier IT services company as well as an Apple Authorized Service Provider. read more

I had a cracked iPhone screen, Nez waited on me and realized I didn't have a cracked screen that…read morethe screen protector that I didn't realize had did its job. the Apple replacement was $399 and the generic replacement was $199. He could have taken the phone and charged me for a replacement instead he was honest and i was charged $15.99 for a new screen protector. I appreciate his honesty and would recommend this store for any of your needs.

If zero stars was an option I would've picked that. I would NOT recommend batteries plus to anyone…read more Their customer service is horrible, they have not a clue of what they are talking about and do not stand behind any of their products.

don't go here if u like having a working phone, the guy ended up breaking the phone more than when…read morei came in just for no compensation. his attitude is subpar and unprofessional.

he has no idea what he's doing lied about being able to properly repair my phone now i'm left…read morewithout face ID and he has to do the job twice bc he broke my camera the first screen repair

Convenient UPS drop-off location. They have a self-service kiosk for you to create your shipping…read morelabel. Once you've completed the process, the request is sent to the POS system to checkout and print the label.

Making money from preying on elderly people is disgusting. My grandmother went to this Staples to…read morehave her computer repaired and they took the opportunity to trick her into spending over $600 on useless hardware and software. A $41.99 VGA to HDMI adapter that she will never use? You can buy the same adapter online for $7.99. McAfee anti-virus software for $50? Windows 10 has anti-virus software built in. To make matters worse, they charged her $20 Logitech wireless keyboard and then didn't put it in the package with the new computer. They also included some random computer plug that belonged to a Dell computer, not her HP. How do you mess so many things up? Staples exists solely because they sell overpriced garbage and prey on elderly people and people who don't know better about technology. Save your time and money and talk to your grandkids instead of a so-called "professional" at Staples.