Monique is amazing! She solved in minutes an issue i had been having on my Verizon billing in…read moreminutes! Great customer service and I appreciate it very much to have a person face to face that is willing to help. Thank you!

Good afternoon. I'm a retiree as a heart doctor for 45 years having been trained at the Cleveland…read moreclinic. My wife is a nurse practitioner. We are God-fearing honest Christians. I gave Verizon zero out of five for the Review. One week ago, my iPhone screen went black. It happened once before after I started my contract with them in 2025. A lady who was nice in the store didn't pull up my account and just fixed the problem in several minutes. after I started my contract with them in 2025. Last Saturday, one week ago the same thing occurred and I walked into Verizon expecting that it be fixed in minutes. The young man that I dealt with didn't even look at my phone. I told them that I had insurance for both my wife's phone and my phone. He looked up my account and said I didn't have insurance. He did not check to see if I was telling him the truth. On Monday when I spoke to the manager, he was able to tell me another person at that office had taken us off insurance. I'm not sure why because my wife and I did not stop the insurance for the phones. So I was told I needed an upgrade and a new phone. Which may cost $23 a month Because now I lost the promotional I had back in 2025.To insure the phones was another $57 a month. and in the end I got a bill of over $90 a month for the 26 months of my agreement with Verizon. I also told the kid that was selling me the phone, how can I pair my I watch with my iPhone since he was giving me a label to take my phone that afternoon to UPS to mail. I told him the phone was not turned off and the data wasn't erased. Therefore, I am in danger of identity fraud and as of today, I'm unable to pair my iPhone and I watch. Even though I begged the manager to notify the Apple company that my phone needs to be erasing the data and turned off so I can pair my current I watch with my current iPhone. They have not as of this complaint. I spoke with three different supervisors on the 611 line and they all told me not to worry that they will take care of everything. Our phone was not activated. No information was transferred. My wife and I had to work almost 9 hours to get that done. I was on the phone for over an hour and a half with supervisors and they promised to take care of the problem. One of them actually quoted me a price that was over $90 less than what they're charging me per month. Therefore, my wife and I experienced a number of lies, and obviously the money has been taken from us. It was not our fault that the insurance went missing. As elderly citizens.this is by far the worst treatment to a customer that we've ever experienced. I would recommend that anybody reading this to never use Verizon ever again and to tell their friends and families never to use Verizon ever again. The behavior as I told the supervisors is not just good or bad or terrible for customers, in out opinion it is actually evil to tell people you're going to take care of a problem and not only do nothing but make it actually worse for them. Everything I'm writing is true. as a Christian, my wife and I can forgive their evil . But we all get judged one day. Amen.

I had an excellent experience here! I had to have my phone battery replaced because of a "fat…read morebattery" or lithium battery swelling, which expands and can damage the back of the phone. The worker here knew what it was right away, ordered the battery, let me know when to expect it, and texted me as soon as I came in (less than 2 days later). He then replaced it in 15 minutes and assured me the rest of the phone was in good condition. He was very polite and knowledgeable throughout, and the battery came with a 1-month warranty. And the whole thing was cheaper than I expected!

I had an excellent phone repair experience at Repair Zone today. I needed a screen replacement and…read moreYarid did an incredible job in ~30min, not only with the repair, but fully explaining all that was involved with the repair. Very high quality service - repair and cost. I highly recommend going here for phone repairs.

Bought a really sick knife I've been looking all over for. Yousef was very helpful In helping me…read morefind exactly what I wanted.

Had two phones with cracked screens, Alex was phenomenal repairing both in a timely manner…read more I dropped them off, ran some errands came back. Friendly staff. Explained what he planned to do. His shop is inside a convenience mart-type store in a strip mall.

Dropped off a Samsung tablet on a Friday afternoon with the promise I would have it back by Sunday…read morewith a text notification that it was completed. Sunday comes and goes with no notification. I start calling on Monday and either get "Alex? He be back in 30 minutes." "Alex? He not here. Call tomorrow." Or no one picks up the phone at all. By the following Wednesday, fed up with obvious BS and lack of communication, I finally get in touch with one of the two women who work in this wireless repair shop/bodega/botanica/illegal call center and she tells me, "Alex? he be back in trenta (30) minutes." I arrive then. No one (pretended to) speak English and then proceeded to correct my Spanish, rather than answer me. "Alex no here. Ju come back manana." She told me. I said, "Reparar or no reparar, da me" (repaired or not repaired, give me my tablet back) They took their sweet time and finally found it exactly where Alex had left it when I dropped it off fiove days ago. I got it back and left. What a sh*thole, full of sh*tty people. And God only knows what's going on in the back of this place, but I bet it's not legal. Go somewhere, anywhere, else.

My experience at the AT&T store was okay at first. Riley is currently in training, so I understand…read morethat he's still learning and may not have all the information yet. At the beginning, there was a lady on the phone who was very helpful and answered all of my questions. However, I came back just a second after leaving because I forgot to ask one more question. I politely asked Riley if he could call the lady back since it was just a quick question. Instead, he told me he couldn't because "she's going to get furious," then gave me a facepalm gesture and raised his voice at me and looks irritated I work in customer service myself, so I understand that stressful situations happen, but I don't think that kind of reaction was appropriate. Customers should still be treated respectfully, even during training. Based on how he reacted, I personally don't think he would be a good fit for that position if this is how he handles customer interactions.

It was time to upgrade one of our phones so we called this location. The phone was answered…read morepromptly and we were informed what we wanted was in stock. When we walked in we were immediately greeted by Jaelin. He immediately started the process of getting the phone we inquired about and started the process of getting us set up. He asked about warranties, cases, ect. After deciding on a case he informed us of a promotion so we got a couple of more accessories. He was not high pressure...he just wanted to be sure we had what we needed. His service skills are impeccable and he knows his stuff. I learned a lot from him and when we walked out the door the new phone was just like the one we brought in. He took the time to transfer everything, install the screen protector, and also install the case. We could not be happier with the service he provided. 5 star service for sure.

Awesome store great selection and awesome customer service! 10 out of 10! Went in to buy a gummy…read moreand asked if he could fix my sunglasses leg since they are able to repair phones also there! He gladly fixed them and didn't charge me a dime! Thank you as I am new to this area I have found my spot!

I went to the zebulon cell and vape and had my phone repaired. Sam was very welcoming and…read moreprofessional. He did a fantastic job. A very special thanks to Sam. God bless him.