Stay away...far, far away. Optimum is very good at offering 'promotions' that appear great on the…read moresurface, but your bill will reflect the opposite of what you are promised. When you complain about the nearly double-the-cost bill, you will be told that it takes a couple of months to "kick in". Do not be deceived as I was...three times after I added in additional lines to 'reduce my cost...as a promotion'. And, to add insult to injury, service is horrible. After transferring my line to Optimum, I have about a one-second delay, so all my conversations seem like we are talking over each other. And, I'm never notified when there is a voicemail. It's just been awful all the way around.

I only had internet in the house for my tenants. When they moved out in August of 2025, I settled…read moremy balance and closed my account. Big they kept billing me. I called to argue and every rep told me a different amount. They sent it to collections even though I'm paid in full. Absolutely atrocious service

I'm so glad I found this this place! They fixed my iPhone 5s within an hour, and had a very…read morefriendly and helpful staff. I was expecting the cost to be much higher so I was pleasantly surprised when the bill came in at a very reasonable rate. Very happy with their service and would highly recommend!

From the owner: We offer major carrier replacement cellphones and accessories at an affordable price. We…read morespecialize in iPhone repairs with the fastest turn around time and best prices in town. We offer a worry free warranty with all of our repair services.

Good afternoon. I'm a retiree as a heart doctor for 45 years having been trained at the Cleveland…read moreclinic. My wife is a nurse practitioner. We are God-fearing honest Christians. I gave Verizon zero out of five for the Review. One week ago, my iPhone screen went black. It happened once before after I started my contract with them in 2025. A lady who was nice in the store didn't pull up my account and just fixed the problem in several minutes. after I started my contract with them in 2025. Last Saturday, one week ago the same thing occurred and I walked into Verizon expecting that it be fixed in minutes. The young man that I dealt with didn't even look at my phone. I told them that I had insurance for both my wife's phone and my phone. He looked up my account and said I didn't have insurance. He did not check to see if I was telling him the truth. On Monday when I spoke to the manager, he was able to tell me another person at that office had taken us off insurance. I'm not sure why because my wife and I did not stop the insurance for the phones. So I was told I needed an upgrade and a new phone. Which may cost $23 a month Because now I lost the promotional I had back in 2025.To insure the phones was another $57 a month. and in the end I got a bill of over $90 a month for the 26 months of my agreement with Verizon. I also told the kid that was selling me the phone, how can I pair my I watch with my iPhone since he was giving me a label to take my phone that afternoon to UPS to mail. I told him the phone was not turned off and the data wasn't erased. Therefore, I am in danger of identity fraud and as of today, I'm unable to pair my iPhone and I watch. Even though I begged the manager to notify the Apple company that my phone needs to be erasing the data and turned off so I can pair my current I watch with my current iPhone. They have not as of this complaint. I spoke with three different supervisors on the 611 line and they all told me not to worry that they will take care of everything. Our phone was not activated. No information was transferred. My wife and I had to work almost 9 hours to get that done. I was on the phone for over an hour and a half with supervisors and they promised to take care of the problem. One of them actually quoted me a price that was over $90 less than what they're charging me per month. Therefore, my wife and I experienced a number of lies, and obviously the money has been taken from us. It was not our fault that the insurance went missing. As elderly citizens.this is by far the worst treatment to a customer that we've ever experienced. I would recommend that anybody reading this to never use Verizon ever again and to tell their friends and families never to use Verizon ever again. The behavior as I told the supervisors is not just good or bad or terrible for customers, in out opinion it is actually evil to tell people you're going to take care of a problem and not only do nothing but make it actually worse for them. Everything I'm writing is true. as a Christian, my wife and I can forgive their evil . But we all get judged one day. Amen.

Had tremendous help from Sol and Patrick. The store was busy with people making purchases and they…read moretook the time to assist my technical problem that I brought on myself. They were extremely knowledgeable and patient. Really appreciate the great service!

If you have anything further to say about me and my integrity. Respond. I was in your store...they…read morereplaced my phone with the wrong coloredscreen..my phone is two toned. Yes I said ok!! because the Tech said it would be another day or two to get the proper replacement. I use my phone for WORK!!!!!!! I couldn't leave for you to fix the mistake I had to pay for...then ontop of all that be called a liar. Tell Beau he can look up through his paperwork and find cracked screens on said day ....and start to calling...Yall had to call me to come pick up the mistake...You dont think I'll post my num,ber for the public....? crazy..You messed up take accountablity...its ok..but NOT ok to tell a paying customer they lied!!!!

Great job. I walked in, phone wasn't charging. They cleaned the port and got it sorted out right on…read morethe spot for no charge. I bought a custom screen cover since I was there (they cut it with a special machine and size it perfectly). Great customer service. Quick and easy. Thanks again!

Zero stars should really be an option - especially for companies like T-Mobile. They provide…read morehorrible service, horrible coverage, and they hold you hostage when you try to transfer to another carrier. I have been trying to transfer my elderly mother's phone to a different carrier for 4 days now. She lives by herself and without her phone she has no way to contact anyone in case of an emergency. I attempted to transfer her service on 4/17. I followed all the steps, got a transfer pin from T-moble, even paid the bogus $87.59 balance they said was still on the phone (even though the phone was paid in full when it was purchased). On 4/17 I was told the transfer was blocked because the esim was lock. So I called t-mobile and requested it be unlocked. They said it would take 72 hours. that's 72 hours my mother is without a phone and the ability to contact anyone or anyone to contact her. I called T-moble on Monday 4/20 to request the status of the unlock and it was as if I was starting from complete scratch. I am convinced this is the worst run (at least from a support perspective) company around. DO NOT - WHATEVER YOU DO - DO BUSINESS T-MOBILE. And don't waste your time thinking you'll go into the store and get any better service. The heavy set troll that works in the room behind the showroom if absolutely useless and will say anything. Everything they said about my business account was false.

I got a new phone yesterday, and when I was asked about adding the protection plan onto my account…read moreI declined it. However I got a text this morning saying that the protection was added to my account. Since this is a 3rd party retailer they make commission off of add ons onto the account so they just added the protection so they could make extra money. This is a terrible way of doing business.

My husband and I had a Wonderful experience changing to US Cellular, Keenan Johnson & The…read moreSupervisor Kyle Swinson were both Professional assets to this company....Keenan Johnson was very thorough and patient, helped us with any questions or problems we had changing from one carrier that we weren't happy with. He helped make sure our phones were working properly and to get my husbands Apple Watch on track and music going on his phone, we even got free upgrades....I got my favorite color Lavender and my husband got Black.....The next day (Manager) Kyle Swinson followed up with a phone call since Keenan was off to make sure our Landline was going through. Both of these young men are an asset to this Company. Thank You so much for your help

What happened to customer service with a smile. I've been a UScellular customer for 20 years and…read moresadly the customer service doesn't exist anymore. I know it's a wide spread problem but seriously people it takes as much energy to be happy and polite as it does to be rude and disengaged. Treat your customers like they are paying your salary.... Because they are !

don't go here if u like having a working phone, the guy ended up breaking the phone more than when…read morei came in just for no compensation. his attitude is subpar and unprofessional.

he has no idea what he's doing lied about being able to properly repair my phone now i'm left…read morewithout face ID and he has to do the job twice bc he broke my camera the first screen repair

I had a cracked iPhone screen, Nez waited on me and realized I didn't have a cracked screen that…read morethe screen protector that I didn't realize had did its job. the Apple replacement was $399 and the generic replacement was $199. He could have taken the phone and charged me for a replacement instead he was honest and i was charged $15.99 for a new screen protector. I appreciate his honesty and would recommend this store for any of your needs.

If zero stars was an option I would've picked that. I would NOT recommend batteries plus to anyone…read more Their customer service is horrible, they have not a clue of what they are talking about and do not stand behind any of their products.

Change my mind and decided to have a cracked screen on my smartphone replaced. Convenient location…read morein the Southpoint Mall, easy to get a hold of, had the replacement screen in stock and repair completed the next day in about 30 minutes.

I went to Repair Zone inside Streets at Southpoint on a Sunday afternoon after my phone's charging…read moreport stopped working properly. While the first technician was repairing the charging port, he asked whether I also wanted to replace the battery because he said it was not in good condition. He explained that since the phone was already open, he could replace the battery for less than the normal price. I agreed. After he finished, I checked the battery settings and the battery performance was still showing 65%, the same as before the replacement. I asked him about this, and he told me that it would improve to 100% within 24 hours. He also told me that if it did not improve, I should bring the phone back within two days and they would replace it again. Unfortunately, the battery continued to perform the same way after the repair. I wasn't able to return immediately because of personal circumstances, so I went back about a week later. There was a different technician working that day. I explained what had happened and told him what the first technician had told me about returning if the battery did not improve. The second technician told me that he was not as experienced or trained as the first technician and did not want to open the phone to work on the battery. I left without the battery issue being resolved. Based on my experience, I cannot recommend this store for phone repair. I paid to have the battery replaced, but the battery performance remained at 65%, and when I returned to have the issue addressed, it was not resolved. I am also pursuing the matter through the appropriate channels regarding the charge.