Desmone Family Eye Care clinic has the nicest, most caring, and friendliest staff I've ever…read moreexperienced! I normally see Dr. John (Desmone), but I've also seen Dr. Barbara (Desmone) over the years when he was unavailable. I have high intraocular pressure, which means I'm at risk of getting glaucoma. Everyone who works here is so kind about my nervousness with eye exams. Additionally, both doctors never rush me and always answer the many questions I have! Their optical technology equipment is modern and provides excellent testing to establish a history of your eye health. I used to drive 2 hours to see my previous eye care doctor because of bad experiences with others in the area. When I found DFEC in 2020, I was relieved and happy to be fortunate enough to receive excellent eye care, with the focus on the word "care"!

Best optometrist ever. Great service, best, most thorough eye exam. John Desmond is the nicest guy…read moreyou have ever met.

The remodeled office was a much needed improvement. The workflow from checking in to being seen has…read moreimproved. I still think the wait for the eye doctor could be shortened but when they are with me, in my case Dr Kim Oncavage, she does not rush me. They are very courteous and answer all your questions. Again, at least Dr Kim is that way with me. I can only recommend being seen by Dr Kim.

Love Dr. Oncavage. She is so sweet and takes her time to answer all your questions. Wished I lived…read morecloser to continue care at this practice.

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

My husband sat on his glasses while we were on vacation. They took him right away, fixed the bent…read moreframes, and charged us--wait for it--nothing! Very impressed with professionalism and courtesy. Great overall experience.

The nicest staff and they are very efficient. Newly remodeled office. They very knowledgeable and…read morealways helpful.

Thanks so much to the Family Eye Care "Family" This was my first visit to this facility and I am so…read morethankful I found it. I've already told my wife she should consider coming here. What a refreshing environment. Sure it was busy, but everyone was so personable and just a pleasure to talk to. -I was treated like I was a valued client. Interestingly enough, I had overheard another older woman come in and she had made a mistake and came in on the wrong day. She was trying to figure out what to do.. and they gently / humbly said...don't worry, we'll take care of you today. ... Wow! just Wow ! When I met with the Dr, he was awesome, I didn't feel rushed, (didn't feel herded like cattle) and he answered all my questions and explained what he was looking for as he examined the photos of my eyes. My wife couldn't be there to help me pick out glass frames, the young woman helping me was terrific. She would give me a thumbs up / thumbs down.. and the whole experience was so pleasant. It was all very cool. Thank you so much Mike D

ridiculous! how do they make glasses for a child that are too long so they bend them clear around…read morethe ear and down past the ear in the back!

I injured my eye and my regular eye doctor would not see me for 24 hours. A friend recommended…read moreMyeyedoctor and they fit me in within 3 hours! Office staff was friendly, helpful and empathetic. The doctor was competent, thorough, answered my questions and was very nice. I will officially transfer my 13 years of eye records from Swansboro to Myeyedoctor tomorrow.

These are the nicest & most helpful people!!! Had a wonderful experience here. Definitely would…read morerecommend.

You will not find a better group of professionals to trust your eyes with. I love these people and…read moreDr. Rudy has a great sense of humor and soooo easy on the eye. I will be back every year for my exam Thanks Jackie W.

On vacation and left my contacts at home. Three other local providers refused to help me, but with…read moremy prescription from home, the folks at CVC gave me some samples to get me through the week! They were exceptionally friendly and helpful. I will definitely see them for care locally in the future!

Good services, very professional, competent care, friendly staff, but I agree with a previous…read morereviewer. It takes forever to get glasses or contact lenses delivered. They need to get a new supplier.

This experience, in total honesty, was 0 stars. Extremely disappointed with my experience at Eye…read moreCare Center of New Bern. I was originally told my lenses would take 7-10 business days. That turned into almost TWO MONTHS of excuses, poor communication, and zero accountability. First, I repeatedly received automated texts saying my lenses were ready -- only to find out they weren't. When I questioned it, an employee told me they had no control over the texts being sent. Frustrating, but okay. After waiting two weeks with no actual update, I called and was then informed that the lab never even started my order because they were missing information they needed. No one contacted me until I reached out myself. The office manager then called to collect the missing information. Two more weeks later (now four weeks total), I got another text saying my lenses were ready. The office manager installed them into my frames and immediately discovered a scratch. At that point I expressed how disappointed and frustrated I was after already waiting a month. She assured me she would personally handle it and promised they'd be back within a week. A week passed -- no update. I called and was told the package "must have been lost," so they reordered and again promised one week. Another week passed -- nothing. I called again and was told the lab said they'd arrive in two business days. Two business days later... still nothing. I finally went into the store in person, where the office manager showed me tracking and said the lab had actually only shipped my lenses the day before -- despite previously saying they'd already be arriving. I explained that if they didn't arrive, I wanted a full refund. Then I got a call saying my lenses were finally in... only to receive another call hours later telling me those lenses weren't actually mine and mine still had not arrived. In the end, I finally got my lenses almost two months later. No partial refund. No meaningful attempt to make it right. Just a simple "sorry." Mistakes happen. But poor communication, repeated misinformation, lack of follow-through, and making customers chase updates for two months is unacceptable

I love the team here, always so nice and eager to help. They keep you informed through the entire…read morevisit.

I spoke to the office trying to get an appointment. They unfortunately do not have anything until…read moreMarch. I explained we will be leaving Havelock here shortly unexpectedly. As I continued to speak to Gabby I requested a solution. As a military Family they are conveniently accessed out in town. Many of us go there, and I understand sometimes they are busy. I requested sample contacts, but since my prescription is expired I couldn't get any. They put me on a waitlist, but they could not do anything else. She was very cut and dry. Not willing to help and or ease my mind to figure out what other route we could go about it. I have made an official complaint through tricare. I understand not being able to get me an appointment, but getting samples and being nice about our situation would've been a solution enough for me. Many of us have had complaints about this office. Also it is very expensive, and they up sell their glasses way too much.