Desmone Family Eye Care clinic has the nicest, most caring, and friendliest staff I've ever…read moreexperienced! I normally see Dr. John (Desmone), but I've also seen Dr. Barbara (Desmone) over the years when he was unavailable. I have high intraocular pressure, which means I'm at risk of getting glaucoma. Everyone who works here is so kind about my nervousness with eye exams. Additionally, both doctors never rush me and always answer the many questions I have! Their optical technology equipment is modern and provides excellent testing to establish a history of your eye health. I used to drive 2 hours to see my previous eye care doctor because of bad experiences with others in the area. When I found DFEC in 2020, I was relieved and happy to be fortunate enough to receive excellent eye care, with the focus on the word "care"!

Best optometrist ever. Great service, best, most thorough eye exam. John Desmond is the nicest guy…read moreyou have ever met.

The remodeled office was a much needed improvement. The workflow from checking in to being seen has…read moreimproved. I still think the wait for the eye doctor could be shortened but when they are with me, in my case Dr Kim Oncavage, she does not rush me. They are very courteous and answer all your questions. Again, at least Dr Kim is that way with me. I can only recommend being seen by Dr Kim.

Love Dr. Oncavage. She is so sweet and takes her time to answer all your questions. Wished I lived…read morecloser to continue care at this practice.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.

My husband sat on his glasses while we were on vacation. They took him right away, fixed the bent…read moreframes, and charged us--wait for it--nothing! Very impressed with professionalism and courtesy. Great overall experience.

The nicest staff and they are very efficient. Newly remodeled office. They very knowledgeable and…read morealways helpful.

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

These are the nicest & most helpful people!!! Had a wonderful experience here. Definitely would…read morerecommend.

I have nothing but awesome things to say about MyEyeDr. Very fast to get me in and when I had my…read moreexam today I had the most amazing and friendly assistant that did my exam. Excellent service and an extreamly amazing staff!!!! FIVE STARS!!!!!

Reluctantly, I finally acknowledged that I needed glasses. The team at Carteret Vision Center made…read morethe entire process as painless as possible to the point that I am actually a fan. Their site is immaculately clean and welcoming. Their personnel were friendly and walked me through the whole process. I have VSP silver coverage but never received any cards or information from my provider. I was completely clueless. They were able to look up my information and tell me my exact coverage and patiently explained the benefits up front as well as my out of pocket cost. The exam process through to glasses order has been extremely efficient. They truly respect the patients time and provide the highest level of service. Very well done.

I purchased a new pair of glasses for the first time from this company. I had to go back to them in…read moreAugust because the very expensive lens that I purchased were all scratched up, even though I used the spray and microfiber towels they gave me. They replaced them. I had to go back in today for the same issue. The very aggravated looking lady that sat down to talk with me was not willing at all to help. Needless to say they lost a customer today. Local resident Andrew Cartwright

I should have looked at these reviews before I went to this place. The eye exam was fine but…read moreordering the actual glasses was awful. They charge extra fir bifocals which was fine however I have never had to chose how much of the transition part I want to be able to see out of, there are three tiers. I pick the middle tier which was an additional $130. I paid left and waited to hear back when they arrived. I never got a call or text so 4 weeks later I went to the store. They were there but when girl brought them to me I was told there was an additional $50. Turns out they charged an extra $30 be ause my frames were semi frames not fully surrounded. Then an extra $20 for uv which was suppose to be already paid for. Do nit believe anything they tell you.

Hey Jessica I have nothing to discuss with you. Do the right…read morething and refund my insurance as I do not have a prescription nor contacts now do I? Obviously you are not doing that are you? Just trying to sound sympathetic when you truly are not. You dont have to "reach out" to me to do the right thing so quit talking and do it.

I love the team here, always so nice and eager to help. They keep you informed through the entire…read morevisit.

I spoke to the office trying to get an appointment. They unfortunately do not have anything until…read moreMarch. I explained we will be leaving Havelock here shortly unexpectedly. As I continued to speak to Gabby I requested a solution. As a military Family they are conveniently accessed out in town. Many of us go there, and I understand sometimes they are busy. I requested sample contacts, but since my prescription is expired I couldn't get any. They put me on a waitlist, but they could not do anything else. She was very cut and dry. Not willing to help and or ease my mind to figure out what other route we could go about it. I have made an official complaint through tricare. I understand not being able to get me an appointment, but getting samples and being nice about our situation would've been a solution enough for me. Many of us have had complaints about this office. Also it is very expensive, and they up sell their glasses way too much.