The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

My appointment went well. I got a prescription. A follow up appointment. The technician answered…read morequestions. It was all good.

Waits are long and Dr Treece treats patients poorly. Attitude is all about herding them in and $$read more

Professional, fast and easy…read more They explained what they were doing and their findings and did not try to sell me on anything I didn't need. They gave me choices instead of telling me what to do and listened to my concerns. What more could I want from a doctor visit? The location is good, parking was easy too and ample handicapped parking.

I've been coming here for over five years --the knowledgable staff and doctor are top-notch…read more Stephanie is AMAZING, she's the GOAT when it comes to helping choose glasses that complement your face and style.

You never forget a medical office that provides excellent service. Warm greetings by the front desk…read morestaff who were efficient, professional and very kind throughout the appointment. Krista assisted with screening tests that are done prior to seeing the doctor and made me feel comfortable right away. Dr. Taylor was very prompt & provided excellent care, describing the steps he was taking to ensure I had an appropriate prescription. Completing the appt, I was assisted by Amy who helped me pick out frames, describe options available to me within my benefit limits and was knowledgeable about the best and most affordable options for me. Plenty of frames to choose from with several different brands available, super clean facilities, parking right in front of the office and a staff that has now made me a returning client for sure! Thank you for the top-notch customer care.

After visiting two other eye doctors in Jacksonville, I took my daughter to Dr. Conekin's office…read more Stephanie at the front desk was extremely helpful. Dr. Conekin was very kind and professional. He explained things in a way that was easy to understand and helped us determine a plan to keep our daughter's eyes healthy. He was patient with my daughter who was fidgety and talkative. There's a small area to purchase glasses. I did browse through the selection. I saw frames from $138-$500. They have interesting technology that let's them (and you) see the inside of your eye.

I have been a patient of Dr. Conekin for over a decade now and so have my kids. I am so lucky to…read morehave found a very professional and polite doctor. He takes the time to explain everything to his patient's. The staff has also been very friendly and helpful. Dr. Butler is also a great doctor. I am very satisfied with the care I have received. G.Wiggins

The remodeled office was a much needed improvement. The workflow from checking in to being seen has…read moreimproved. I still think the wait for the eye doctor could be shortened but when they are with me, in my case Dr Kim Oncavage, she does not rush me. They are very courteous and answer all your questions. Again, at least Dr Kim is that way with me. I can only recommend being seen by Dr Kim.

Love Dr. Oncavage. She is so sweet and takes her time to answer all your questions. Wished I lived…read morecloser to continue care at this practice.

I broke my glasses a week ago. I did not purchase the warranty. BIG MISTAKE. They were not able to…read morebe repaired and I knew i would have to order a new frame. Carolyn assisted me and she truly made my day. Her customer service was OUTSTANDING! She went out of her way to save me money and I left with new glasses within 30 minutes! I was sure I would have to order and wait a week or two! Carolyn you really have no idea the amount of joy you gave to me today. Lately everything seems to be going wrong and you gave me a glimpse of hope. Thank you so much for your remarkable customer service. This is the Jacksonville North Location. I do not live in San Francisco lol

Horrible experience! 1.) Poor management. 2.) Staff did not fit our glasses properly. 3.) Staff…read moremade racist comments and offensive remarks toward our family when they did not think we could hear them. The most hurtful part is that the racist comments were directed at our children who are bi-racial. It is nearly impossible to make contact with the district manager. There is no corporate office so everything has to be done through the offending provider. Office staff manager lied repeatedly about the visit we had with them but fortunately, we recorded her lying, speaking over us while we tried to explain the situation, and we have the letter from the insurance company that contains her totally different statement than what she said on the phone. This woman and company are fraudulent. We are not dropping this and will pursue recourse via a lawyer in hopes that other families do not have to deal with that kind of treatment. DO NOT TAKE YOUR LOVED ONES TO THE EYECARECENTER!

I made an appointment at 12:00. I was 5 minutes early, filled out the forms on the iPad and then…read morewaited. It took until 12:43 to even be asked if I had been seen. I had made an appointment for my lunch break and online it said it would be done within an hour. This is absolute chaos, and I would recommend just finding anywhere else.

Do NOT visit this place for an eye exam, it's such a scam and they're awful. I made an appointment…read morethinking there'd be an optometrist physically in the building, turns out it's all virtual. Never once did I speak to or see the optometrist. During my exam testing my right eye the eye chart was white and blurry, couldn't see any letters. I kept telling them this and they seemed like they didn't know what to do. Eventually they called my exam quits and said they couldn't continue because "something is wrong with your eye". They booked me an appointment with an in person optometrist 2 MONTHS out. If something was wrong I wouldn't be waiting 2 months. I ended up going an hour out of my way to New Bern to get a second opinion and they said nothing was wrong with my eyes. I'm perfectly healthy. It had to of been Stanton Opticals machine. I'm unbelievably pissed off with this place. You don't tell someone something is wrong with them before checking if your machines are working properly. Absolutely do not go here. It's a joke.