I've been coming here for over five years --the knowledgable staff and doctor are top-notch…read more Stephanie is AMAZING, she's the GOAT when it comes to helping choose glasses that complement your face and style.

You never forget a medical office that provides excellent service. Warm greetings by the front desk…read morestaff who were efficient, professional and very kind throughout the appointment. Krista assisted with screening tests that are done prior to seeing the doctor and made me feel comfortable right away. Dr. Taylor was very prompt & provided excellent care, describing the steps he was taking to ensure I had an appropriate prescription. Completing the appt, I was assisted by Amy who helped me pick out frames, describe options available to me within my benefit limits and was knowledgeable about the best and most affordable options for me. Plenty of frames to choose from with several different brands available, super clean facilities, parking right in front of the office and a staff that has now made me a returning client for sure! Thank you for the top-notch customer care.

She removed a cyst near my right eye. No problems! Very professional and knowledgeable.read more

All I can say is AMAZING!!! I went to ER night before and the doctor stabbed a needle in my eye and…read morebasically just made it worse on top of waiting 5 hours. Reason for visit is cause I had a metal shard get in my eye cause I was doing some custom work to car, I was having issues with seeing, came to Dr. Carol Johnston office and spent not even 1min with her working on me and then she said done, I was like what you mean your done!! she removed the shard, rust, and gave anti drops and made me feel comfortable the whole time which by the way I was freaking out cause the ER put a needle in my eye so had a bad taste for it, which she didn't by the way, she has skills. Barely felt anything at all. I would absolutely refer and return back if needed. Thanks again.

The doctors are wonderful. I can't say the same for the people who work up front and the billing…read moredepartment.

I have been going to Family Eye Care (Doctors Co nekin and…read moreButler) for several years. Dr. Butler is very nice and thorough. However, some of the members of their office staff are incompetent and rude. The latest incident was a complete mishap with advice that I was given as to how to order my contact lenses utilizing my insurance. Today, the office manager told me, "I'm so sorry you were told that." I was 'told that' by a member of YOUR staff. Way to not take responsibility for the complete misinformation YOUR staff gave me. I have filed a formal grievance with my insurance. This is a constant issue with Family Eye Care - some members of their office staff are rude and incompetent and they refuse to take responsibility for that. To keep and maintain loyal clients, you'd think a medical office would take responsibility for what a patient was told.

I did not go here for my eyes, but for replacement screws for a favorite pair of glasses. The…read moresecretary happily helped me out and fixed them right up for me. He took great care, picked the perfect color screws to match my frames and used tiny nuts to hold them in place. He also clipped the end of the screws since they were too long. Great attention to detail and extremely kind. If I didn't already have a doctor I'd try this place out!

I broke my glasses a week ago. I did not purchase the warranty. BIG MISTAKE. They were not able to…read morebe repaired and I knew i would have to order a new frame. Carolyn assisted me and she truly made my day. Her customer service was OUTSTANDING! She went out of her way to save me money and I left with new glasses within 30 minutes! I was sure I would have to order and wait a week or two! Carolyn you really have no idea the amount of joy you gave to me today. Lately everything seems to be going wrong and you gave me a glimpse of hope. Thank you so much for your remarkable customer service. This is the Jacksonville North Location. I do not live in San Francisco lol

Horrible experience! 1.) Poor management. 2.) Staff did not fit our glasses properly. 3.) Staff…read moremade racist comments and offensive remarks toward our family when they did not think we could hear them. The most hurtful part is that the racist comments were directed at our children who are bi-racial. It is nearly impossible to make contact with the district manager. There is no corporate office so everything has to be done through the offending provider. Office staff manager lied repeatedly about the visit we had with them but fortunately, we recorded her lying, speaking over us while we tried to explain the situation, and we have the letter from the insurance company that contains her totally different statement than what she said on the phone. This woman and company are fraudulent. We are not dropping this and will pursue recourse via a lawyer in hopes that other families do not have to deal with that kind of treatment. DO NOT TAKE YOUR LOVED ONES TO THE EYECARECENTER!

My appointment went well. I got a prescription. A follow up appointment. The technician answered…read morequestions. It was all good.

Waits are long and Dr Treece treats patients poorly. Attitude is all about herding them in and $$read more

Professional staff and attractive offices. A matter-of-fact and straightforward doctor whom I…read moreappreciated. All the modern equipment and testing tools. Even with my insurance, my glasses were over $1000, and I brought in my old frames to use. I will continue to use the eye doctor, but I'll have to think twice about getting glasses at this price. I didn't even go for the top brands. One other concern, usually when I am going through the battery of tests at other optometrists I've used in the past, they wipe down all the equipment before and after you use it. They did not do this, and I didn't think much of it other than noticing it. However, later that night, I came down with pink eye. I had not been around anyone else before or after, and I can only guess I got it from the testing equipment or while trying on the frames in the lobby, but I can't be sure. I had stye medicine at home, so I was able to take care of it myself without going to another doctor. If it were not for that, I would have given them five stars.

Got my annual eye exam done today. My prescription hasn't changed too much but it did change. It's…read morebeen 2 years since my last visit because my insurance only allows me glasses every 2 years. I had no idea how much prices went up In that time. They want me wearing them more so I got transition lenses that adjust to sunlight so I don't have wear sunglasses. The staff was very nice and helped me figure out my insurance and what would be covered. No pressure to buy just advice on what I need verses what's not necessary in my case. Found pair of frames I liked and they took care of the rest. In 2-3 weeks I should have my new glasses. They used to take old ones and lions club would get them but they don't do that or trade in anymore so it's best to keep old ones for back up. I chose to pay extra for exam to do pictures of my retinas instead of dilation. But I had a spot that needed monitoring so he had to dial ate them anyway lol.. the doctor was very nice and explained everything .

Good service good customer care and energy !!! Like how everyone is very friendly and professionalread more

Zero rating set up appointment it was to be today at 4pm they confirmed on 10/17 took time off work…read morethey call this am to inform me that the Dr won't be in for my appointment but I could come at 1:15 or switch till Monday...do they think this is a game...ridiculous I had to take time off work for this...This places disgust me they think people can just change there schedules to fit this idiot doctors..I will never recommend them...you mean you couldn't tell me that yesterday when you called to confirm such bs !!!!

It has changed a lot. First got there and felt like two ladies behind the desk did not want to be…read morethere. No smile but instead kind of an attitude. Last time my daughter went, the doctor asked, if you feel your prescription has not changed, why did you come?. She told him she needed a new contact lens prescription so she can order new lenses. Now my husband went yesterday, I specifically said that we did not want anything NOT covered by the insurance. We'll they did perform test not covered by insurance so we had to pay out of pocket. Not going back.

Walmart on marine Blvd. E. Glenn Likens O.D. my eye exam consisted of " it's blurry right? now it's…read moreclear?". ok, I'm going to write you a script for glasses. bifocals without testing what strength I need. incredibly rude staff. they do not want to tell you what your vision is pre glasses. the whole visit was a joke.