I love the team here, always so nice and eager to help. They keep you informed through the entire visit.

I spoke to the office trying to get an appointment. They unfortunately do not have anything until March. I explained we will be leaving Havelock here shortly unexpectedly. As I continued to speak to Gabby I requested a solution. As a military Family they are conveniently accessed out in town. Many of us go there, and I understand sometimes they are busy. I requested sample contacts, but since my prescription is expired I couldn't get any. They put me on a waitlist, but they could not do anything else. She was very cut and dry. Not willing to help and or ease my mind to figure out what other route we could go about it. I have made an official complaint through tricare. I understand not being able to get me an appointment, but getting samples and being nice about our situation would've been a solution enough for me. Many of us have had complaints about this office. Also it is very expensive, and they up sell their glasses way too much. read more

I came here because my normal doc couldn't get me in. I have pretty good insurance and my glasses still cost me over $400. They did come in fast which was nice. The eye docs are nice, so that helps. I just hate the price. On a positive note, I did get the insurance to replace my lenses for $25 if ever needed. read more

I made an appointment with this practice because they offered me a quicker appointment than the other practices that I had been in touch with. Even though this practice is an hour from my home, I needed an appointment ASAP because I knew my prescription was out of date, and I was in desperate need of a new prescription, I was confronted with a very hostile attitude from the receptionist (Heather)who snapped at me that I had not filled out my forms prior to my appointment. However, I did attempt to fill those forms out online, but was unsuccessful as it would not allow me to scroll to the next page after I finished filling out the page I was on. I was then told that my copayment would be $10 for my exam and 35 for my retinal imaging, I was not prepared to spend that much. Considering how much it's going to cost me to get glasses and in this economy the extra $35 was definitely not in the budget but even more importantly, I that done last year and I do not have any conditions that make it a necessity for me. I was given an option to have my eyes dilated, but I was returning to work, and did not want to deal with my eyes being dilated for one to two hours. I stated that I did not want that part of the exam I just needed a new prescription . I began to fill out my forms when I was told that I would have to reschedule my appointment because I had declined the retinal imaging and it was the practice policy that it had to be done. So not only did I drive an hour for this appointment I took time off from work and also gave up an option to go to another practice because this one was the soonest I could get in. I have never experienced such poor customer service. I called three other practices to find out if this was mandatory for other practices and they all stated that there was a waiver that could be signed so I am glad they lost my business. they lost the appointment, as well as two pairs of glasses that I was prepared to order through my flexible spending account. read more

Triangle Visions Optometry - This is why it's practice policy! - Optometrists Near Me - Havelock, North Carolina

I made an appointment for their services at the beginning of March. The date of the appointment was at the end of April. At the beginning of April, I received an email telling me that my appointment had to be rescheduled. It was made for the end of May. At the beginning of May, I received another email telling me that my appointment had to be rescheduled. This time I called to find out why. I was told that they make more appointments than there is time for the day. The rescheduled date was for the end of June. In my opinion, they are stringing people along. Maybe for insurance purposes. Who knows, but that habit, no matter the reason, is unacceptable. For those of you that made it to your appointment the first time, congratulations. Good luck to the others. You'll be there a while. read more