We have enjoyed Verizon for about twenty (20) years with no interruptions, not even during and post hurricanes. Most important has beer service while traveling. read more

This the worst store out there. I ordered a phone on line to be picked up at the store and I called to see when it would be ready a man said that they got the order and had to wait fir it to be processed and that he would keep an eye on it. Only about 15 to 20 minutes went by and I received an email and a phone from the store stated that I could pick it up at anytime. I proceeded to go yo the store before they closed and got there about 10 minutes before I tried to use the express puck up and it would not work. I went to my car to get my ID so I could go into the store and pick it up. As there was a lady leaving the store the door would not open and the assistant manger opened the door to let her out with the door still open i trued to explain that the express pick up was not working and if she could take a minute to help me get my phone out of there she stated that once her door is locked she can not open it but the door was open as she was speaking to me. I explained to her that my current phone would only work in safe mode and I have 3 24hr businesses to run and needed my new phone, she stated that she could not help me and shut the door in my face. I have numerous lines with Verizon and have been a loyal customer for over 15 years and was buying a new phone at cost as they stated that there was no promotion available fir the phone that I needed to run my business. I still went ahead and ordered the phone with a rep over the phine who was able to get the order put in with enough time as I needed to get it ASAP and could not wait for it to be shipped. This is the worst experience I have ever had with customer service and will never recommend going with Verizon or to shop at thus store. I hope that the owner of the store sees this with a reply so that they know what kind of people they have representing there business. I am a business owner and would never treat customers this way. If you are looking into getting Verizon service don't I will be looking for a different one myself. If they aloud a negative on a review there would not be a number bug enough that could justify this treatment. Also when you speak to customer service then are just as bad as the staff in the store is when they tell you to go to your local store and have them see if they can fix it and being told we were never have done repairs in this store so I dont know why they would tell you that but we could sell you phone and that was from the manager himself. read more

only rated one start because it was the lowest available. DO NOT GO TO THE VERIZON STORE in Morehead NC Expecting to get assistance if you are an existing customer... (the do not make commission for assisting you with your bill and that is what is important to them as I see it from my visit today!) Went to the company store in Morehead, NC to discuss a billing issue. (drove 30 minutes to speak to a person concerning my account) The Manager. Talks to me briefly after about a 20 minute wait. immediately puts me on a call with the online customer service (if I wanted that I would not have drove the 30 minutes and waited 20 to speak to someone) so the person on the phone after an hour on the phone doesn't understand what the issue is and then after I finally get them to understand then starts to read my what is on the previous bill that I already paid. NOW my bill has increased by 10.00 for what? it wasn't explained. try to talk to the manager again and of course he is busy with a customer that he can sell a phone to and make a commission. of course the customer service for an existing customer is non existent. and I made scene because of my aggravation and was asked to leave. so I thanked him for his LACK of customer support after getting gaffed off! So the only thing accomplished was wasting a total of 2 hours of my time!!! read more

Unfortunate that zero stars are not available. Dealt with the most rude CSR here out of any retail store I've ever been to and THEIR error is still not resolved. Truly pathetic service after 9 years of being stuck with them. read more

I walked in with a dead iPhone 10s. Black screen. Wouldn't take a charge. Three staff were in attendance- a mgr & 2 staff. They could've put a hard sell on me about an upgrade & not being able to help or do anything about this dead phone except to sell me a new one. But that's not what happened. Instead, Mr Jones went out of his way to help me. Seeing my phone was in good shape otherwise, he made 2 calls-all of his own accord- to find a compatible battery for me, wrote down the address for me & sent me on my way. Friendly. Professional. Helpful and decent human beings. When it's time to buy a phone I'll come right back here. read more

Visited the Verizon Store in Morehead City, NC on 1/3/2022. The issue with my phone was addressed, and, my wait for service was approximately 20 minutes..... There were 5 people ahead of me, already receiving assistance. Damien helped me with my phone problem. I found the service great, and my questions were answered thoroughly. read more

This store sucks, the employees are LAZY, they get it honest the manager could care less about helping you. They don't know, and they don't care, if you don't know what you want and are an expert on Verizon plans, don't even walk in this store, you will leave ripped off and missed off. Gontontje franchise store just down the street. They like to help people. Let me repeat, this store? Sucks! read more

Always able to Help me out and answer all my questions in order anything that I need they're also very nice and knowledgeable about the information and if they don't know they're capable of finding me the information I need read more

I've worn out the battery on my Verizon MiFi and want to buy a brand new, shiny, MHS291L Jetpack. It is supposed to have awesome battery life, along with better reception than my old MiFi. We're on vacation near Moorehead City, and when I saw the bright, shiny Verizon store on U.S. 70, I decided I'd stop in and grab a new MiFi so I could take advantage of the better reception on our trip home. I walked into the store a hair before 7:40, which is 20 minutes before their posted closing time. As I walked in the door, a pleasant sounding gentleman behind the counter greeted me and said he'd have someone find me as soon as an associate was available. As I walked into the store, that gentleman and another person were assisting a lady, and several other associates were assisting other customers. The gentleman who had greeted me went into a back room for a brief period of time, and then returned to the counter. After wandering around the store for 10 minutes (yeah, I'm one of those people whose watch's stopwatch function gets used any time a store employee says they'll be with me shortly), I walked past the counter and out the front door. Right after I got into the car, the customer who'd been at the counter also left the store. My handy-dandy iPhone told me it was 7:54 and I briefly considered going back into the store to buy the MiFi. I didn't consider re-entering the store for very long, because as the customer left the store, the two associate who had been assisting her locked the door. There may be a perfectly good reason for two associates to assist one customer while another customer spends 10 minutes wandering around the store. There may also be a perfectly good reason for the store door being locked 5 minutes before the posted closing time. Whatever the reasons may be, the fact that both those things occurred while I was in the store is reason enough for me to use my old MiFi during the trip home and then buy my new MiFi from a Verizon store that provides good customer service. Oh... one final note. This is the first "bad" review I've ever written on Yelp. I tried to send an email to Verizon's customer service, but they no longer accept emails. I tried to use Verizon's online chat to express my disappointment, but their chat service was down. I would have much preferred using either of those methods to contact Verizon about my experience, but it looks like Verizon is striking out all the way around tonight. read more

Horrible service wouldn't recommend going there They are rude and the manager is rude aswell Your better of going to att atleast they are nicer then here... read more

Service is SOOOO slow. 6 employees on floor, four times that many customers waiting. This is right after opening! Takes each customer at least 25 minutes! What a bad way to spend half a day!!! I try to avoid this location like the plague!! read more

I wasn't expecting much. Thought I would have to go to an apple store to "fix"my suddenly dead iPhone. Charles, the service rep, went above and beyond to help me. He did everything I had previously done to try to restore the phone, and it didn't work for him either, so he made a call, got a replacement phone ordered for me, and then lent me an old phone of his to use until I got home to Pennsylvania. All he asked is that I send it back when I receive my new phone. I love southerners! And I will spread the word about this office. read more

This Store is the WORST the ABSOLUTE WORST . Some of The employees are rude discourteous unfriendly dishonest and Lazy and are trained by some of the supervisors here who are the best here who teach them how to be this way and encourage these traits. If you are not an expert on phones and or phone offers then you could end up paying $2400.00 for a phone offer and advertise for $600.00 . And give you a free gift that cost you $100.00 and $300.00 one time fee and another $100.00 a month added to your monthly bill (That you Don"t need to use the free device) more than the increase with the new service . When all is done you are locked into an iron tight Contract that you would rather give your first born other then break this contract I am sure Verizon would NOT CARE TO KNOW OF THIS BUT WITH THE AFOR MENTIONED supervisors in on this How are they to know. Best advise Go to another phone Store to purchase your phones and services I added some of here to be sure not to include the ones not envolved so if you are incensed it is you I am speaking of here read more

Verizon in Morehead City NC. I have spent many hours in this door to get no resolution to my problem. It is obvious these people donor care about their customers. I was just here on an issue that has no resolution at this time. I decided to just get a new phone if they wave the activation fee. They said they couldn't do it but to call the 800 number. I call 800 number for Verizon and was told the store can do it they I at don't for no reason. The guy on the phone issued a credit on my acct alr day and told me to go back in the store and get the new phone. I walk back in from the parking lot and they told me I have to wait. Again n for my turn. So here I am still waiting for something they could have done in the first place. The store should have said, well let's call them and see what we can do. But instead they stand me right out the door and didn't help me at all. Now I'm back here to get a phone and I'm still waiting for my turn, again. There Customer Service here is horrible. This is not my first issue with this store. Verizon over the phone however is fantastic! I will avoid the store at all cost. Just call the phone number or *611 to get any help because you won't get it from the store. HORRIBLE CUSTOMER SERVICE AT THIS STORE!! read more

Awful service and awful people!! The woman who "helped" us could not answer a single question, everything was "I don't know" with no offer to find out or ask someone else. I had to order the phone I wanted because it wasn't in stock, and before I knew it she was handing me the receipt without asking any of my preferences or explaining anything to me, I asked what color phone she had ordered and she said white because that is what I said I wanted. She had never even asked me and instead of just apologizing and fixing it this women proceeded to argue you with me like a 6 year old. It was insane! Apparently the customer is NEVER right at this place. Oh! and one more thing, I had brought my mom with me and she is wheelchair bound, and this lady did not say one word to her, barely even looked at her, but was constantly propping herself up again my mothers wheelchair while talking to other people. I pulled it away from her more than once and it may not sound like much but this is an unbelievable sign of disrespect. I could not even believe she kept doing that. Someone who is handicapped and wheelchair bound is still a person, not a piece of furniture for you to use. Unbelievable and unacceptable. Verizon should be ashamed of itself. read more