Nothing but sarcastic responses and eye rolling from this store! I will never go back.read more

Lazy staff. Asked to laminate papers and staff says I got to…read morepick up tomorrow. And there were no customers. Does it take 24 hours to laminate papers? You had at least 2 hours to finish. Whoever worked on 8/24 4pm-6pm shift at the print and marketing services: you're lazy and you work like you have no sense of purpose. Would never hire you or even come back for this service in your location. You need more training or go find a better job. And as you can see on the photo, staff not present and could've been laminating papers for customers.

great service no confusion…read more very business like highly recommended Pleasant conduct and fast service

I highly recommend his services. He's local, honest and affordable. I'll be using him for all of my…read moretech issues.

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

I've used them twice - being from out of town and needing work on my phone that we do not have…read moreavailable where I live. Fast same day service. Very reasonably priced and good work by friendly and knowledgeable staff. They will be my go to when I need anything for my phone or i pad.

These guys are great. They can help you out with pretty much anything that you plug in.read more

I'm so glad I found this this place! They fixed my iPhone 5s within an hour, and had a very…read morefriendly and helpful staff. I was expecting the cost to be much higher so I was pleasantly surprised when the bill came in at a very reasonable rate. Very happy with their service and would highly recommend!

From the owner: We offer major carrier replacement cellphones and accessories at an affordable price. We…read morespecialize in iPhone repairs with the fastest turn around time and best prices in town. We offer a worry free warranty with all of our repair services.

Beware: A dishonest, dismissive, and incredibly frustrating experience…read more If you are considering spending your money here for a simple screen replacement, RUN. My $300+ investment resulted in multiple repair failures, HOURS of wasted time, and incredibly shady business practices. I deeply regret not taking my phone to a reputable shop. Here is exactly what you can expect if you leave your device in their hands: Endless Failed Repairs: I paid $300+ upfront for a screen replacement. What followed was an absolute nightmare--three separate trips back to the store over three days because their work kept failing. First, the new screen began physically lifting off the phone. Then, the screen went completely unresponsive (I couldn't unlock my phone, answer calls, or use it at all). Wasted Time: On my third visit to fix *their* mistakes, I was left waiting for THREE HOURS! Gaslighting & Zero Accountability: After they replaced the screen *again*, a brand-new issue appeared: my front camera was extremely blurry. It worked perfectly before they touched it. Rather than taking responsibility for damaging my hardware, they completely dismissed me and claimed I "must have changed a setting myself." Shady Business Practices: When I finally asked for a refund for this disaster, I was told I could only get my money back if they glued my *original shattered screen* (from three days ago) back onto my phone. To make matters worse, they told me: "The POS system can't process full refunds." That explanation is blatantly misleading, makes zero logistical sense, and felt like an intentional trap to take advantage of customers. As a customer, I remained patient and respectful through every single visit. I just wanted the working phone I paid for. Instead, I left feeling dismissed, blamed for problems their technician created, and stuck dealing with hardware issues that only appeared after they opened my device. Save your $300, save your time, and save your sanity. Do NOT bring your devices here.

Omar is amazing! The best ever! His customer service is what makes me come back. Thank you so much…read moreOmar.

This is probably one of the best places to go and get your device fixed. The staff was very…read morefriendly and walked me through everything they did. The wait was not long and the price was the best price in New Bern. I went and got my phone fixed and it looks brand new. I request this place out of any you will find in New Bern. They are affordable with friendly staff and nice computer equipment as well for all the PC gamers out there.

From the owner: We strive to provide an honest and trustworthy atmosphere in which our customers can feel…read morecomfortable. We will always talk with you in depth about your computer needs and promise that you will not find a more personalized computer and smartphone repair service anywhere else in New Bern. Our technicians are friendly and fully qualified. Here at Bear Tech Solutions, we like to stay ahead of the technology curve and you will not find a more precise and knowledgeable staff anywhere else. Unlike other computer stores we aim to provide a personal and comfortable experience in which our technicians will talk with you in plain English and not in confusing technical jargon. We want you to be happy with our service and we ensure that every customer leaves satisfied. Stop by and come say hello to our team!

I was sent to this CPR location by Assurant/Spectrum Mobile Protection for a screen repair on my…read moreiPhone 16 Pro Max. The phone was fully functional prior to service. Within two days, the OEM replacement screen failed. I returned on Christmas Eve and was told it was a possible Apple defect. An aftermarket screen was installed as a temporary solution, and that screen failed within a day as well. Before the second screen was installed, a CPR technician opened the phone and confirmed there was no water damage at that time. The technician who performed the initial screen repair was not present during this inspection. After these repeated failures, the phone later showed visible moisture around the Face ID/front camera area, which was never present prior to CPR's repairs. The technician who performed the initial repair then gave contradictory explanations, first claiming the phone had water damage earlier, then admitting that was incorrect, and later claiming it "now" has water damage. When I requested a manager or owner's contact information to resolve the issue, I was refused and told to "leave a Google review." The technician escalated the situation by raising his voice and acting unprofessionally. Due to multiple failed authorized repairs, I was forced to file a second insurance claim, pay a higher deductible, and pay extra for Saturday delivery because I run multiple businesses and rely on this device. What should have been a simple screen repair became a costly replacement caused by failed repairs and lack of accountability.

Total complete rip off. Tried charging over $200 for a screen replacement. That was the after…read moremarket screen as well, when I asked for extra resources I was simply ignored.

I went to Repair Zone inside Streets at Southpoint on a Sunday afternoon after my phone's charging…read moreport stopped working properly. While the first technician was repairing the charging port, he asked whether I also wanted to replace the battery because he said it was not in good condition. He explained that since the phone was already open, he could replace the battery for less than the normal price. I agreed. After he finished, I checked the battery settings and the battery performance was still showing 65%, the same as before the replacement. I asked him about this, and he told me that it would improve to 100% within 24 hours. He also told me that if it did not improve, I should bring the phone back within two days and they would replace it again. Unfortunately, the battery continued to perform the same way after the repair. I wasn't able to return immediately because of personal circumstances, so I went back about a week later. There was a different technician working that day. I explained what had happened and told him what the first technician had told me about returning if the battery did not improve. The second technician told me that he was not as experienced or trained as the first technician and did not want to open the phone to work on the battery. I left without the battery issue being resolved. Based on my experience, I cannot recommend this store for phone repair. I paid to have the battery replaced, but the battery performance remained at 65%, and when I returned to have the issue addressed, it was not resolved. I am also pursuing the matter through the appropriate channels regarding the charge.

I had an excellent experience here! I had to have my phone battery replaced because of a "fat…read morebattery" or lithium battery swelling, which expands and can damage the back of the phone. The worker here knew what it was right away, ordered the battery, let me know when to expect it, and texted me as soon as I came in (less than 2 days later). He then replaced it in 15 minutes and assured me the rest of the phone was in good condition. He was very polite and knowledgeable throughout, and the battery came with a 1-month warranty. And the whole thing was cheaper than I expected!