Lowes is perfect for plants and maybe tools. However, Never use them for installation of anything. They use a 3rd party for installation and tell you if there is a problem with the installation, they have a team to help you. Their so-called team is nothing but a answering service for the installation company. I purchased a stove, refrigerator and range hood which I had installed. While they were installing the range hood they damaged my brand new stove. They asked to repair it which I replied with a hard NO. I not paying for a damaged stove. 3 weeks later Lowes installation team is still waiting to hear from the company who installed it. If Lowes really cared about their customers and stood behind their installation process, they would have replaced my stove right away. read more

Went in to get one thing. Found it and went to the checkout area and there was no one working a cash register. I don't do self checkout but I had to today. I needed help with the machine and I had to wait until the girl in the credit card register area came over to help the cash register area. This is stupid. Normally I am pleased with this company but today not so much. The register also did not take my id card for my discount. Glad I checked when she told me how much cash. I said, where's the discount. She had to check the price and redo the whole transaction and then it took. One five dollar item took me from ten to fifteen minutes to check out. Wait, double check, redo, wait for right button to be hit for cash, wait for change..... NO, bring back employees that work a register. At least have ONE in the store. Now, five stars for the girl that helped me. She was apologetic and helpful with a smile. read more

By far the worst customer service experiences here time and time again. From the self check out employee to management, every employee has a terrible attitude and is next to useless. We've had multiple employees and managers "attempt" to help us resolve our issues with their military discount and months later, still unresolved. Make the trip to the Jacksonville Lowes read more

Had waited four hours for a refrigerator to be delivered no one knows what happened and of course the warehouse closed. Was given the run around by three women who seemed to make up stuff as they went along! Very dissatisfied customer. read more

I came to Lowe's today to return some flooring. The return process was extremely simple and quick. I went back to the flooring department, where a gentleman name. Linn helped me decide what flooring would be best for our project and he was extremely professional and knowledgeable. He then came across the parking lot to help me load up my car, even though he was on his lunch break. Overall, all the employees I have met here have been wonderful. I would much rather this location over Jacksonville.. read more

would not recommend don't care about there customer! bought a Christmas tree on the 23 for my wife's Christmas and when she opened it Christmas day it was broke. we boxed it back up in original box never used or opened the rest of it . and because i didnt return on the 24 of dec no refund or anything. " call the manufacturer " is what i was told by lowes . Manager. Was called but never came to the desk . Dont waste your time or money at this lowes read more

Very busy day for the staff here! Phil was great s out in the garden section. We purchased a wagon for collecting shells. Brittany, in customer service, helped us with the after heater we had ordered on line. Anthony was helpful in getting the unit out of storage and loaded it into the car. My son works for Home Depot and know these team members work hard. read more

Lowe's Home Improvement - Water heater - Hardware Stores Near Me - Cape Carteret, North Carolina

See all

Attempted to purchase a washer and dryer 11/17/23 with delivery date of 11/21 if we purchased by Monday 11/20. Went back in 1120 ordered everything necessary and was told at that point would not be delivered until 11/28. I received multiple emails and text saying that it was going to be delivered on the 28th. Evening of the 27th. I received a call saying that it was not going to be delivered on the 28th that the washer was not in stock. The associate told me he would call me back the next day and let me know what else was going on. I heard nothing. I went back into the store on the 29th to try to figure out what was going on. Come to find out the whole transaction was rang up incorrectly. The original associate had never requested it to come from the distribution center. I was in Lowe's for probably about an hour and a half getting it all straight and left there feeling pretty good with a delivery date of Saturday, December 2. Thursday the 30th I received an email stating that my delivery had been confirmed for Sunday, December 3. I called the store just to check since I was supposed to be on schedule for the second and I'm struggling believing anything they say at this point. And I guess I really needed to check to see if they even deliver on Sunday. The associate in the appliance department that answered the phone said no we don't deliver on Sunday they'll probably deliver it on Monday. I said probably delivered on Monday. We hung up and I called back and spoke to someone else. Finally got to someone who halfway knew what they were doing and she said that they do have a third-party that delivers on Sunday so at this point, the washer and dryer are supposed to be on schedule for Sunday the third. Fingers crossed. I would almost doubt very seriously that it's going to happen but we'll see. Bottom line if you can't purchase it and carry it out the door yourself; Just walk away. I can be pretty sure they don't care. But that will be the last appliance we buy from them. read more

Horrible customer service this morning! We purchased several major appliances here in June and July. The Maytag washer just stopped working. 3 months old. It took forever to get anyone on the phone at Lowe's and I was told we have to contact the manufacture. 1 hour wait time there on the phone or 20 minutes on line...still waiting. Did I say we purchased this item from Lowe's and they are absolutely no help. Even though we also purchased extended warranty coverage from them. Why are we having to deal with a broken 3 month old washer and why do we have to deal with the manufacture? I have had multiple bad experiences with this store over the years and I am really fed up. read more

We prefer this store much more than the one in Jacksonville. The staff is friendly, the place is clean and they have a decent selection of things. read more

The service at this Lowe's location is better than any other Lowe's I have been too. The staff is extremely friendly and helpful it doesn't matter who your talking to they will help you find what you need. read more

I spent over three weeks in discomfort with a large metal ring stuck on my finger. I tried all of the tricks in the book, but had no luck. I happen to be in North Carolina visiting family for the holidays and decided to check out Lowe's to see if they had any tools to get it off. Wanda, you are a lifesaver. She saw what we were trying to do and made it her mission to help us out. She recommended a few methods and one of them finally worked. My finger is free of the ring and finally has full circulation! Wanda was friendly, approachable and cheery, this is why people enjoy Lowe's and why it is my hardware store of choice! read more

I spent around $1500 here in a week, updating a house. There are employees everywhere. In other stores, I've been tempted to light up a big fat cigar simply to get some attention, but not here. Rather than door greeters that some chains have, this one has a 'roamer' who just walks around asking if you need help finding stuff. She caught me at the top of a two page list and stayed with me for the vast majority of it. Take notes Home Depot. read more

I, along with several friends, avoided this store due to ongoing issues with customer service. I recently decided to give it another try when my central air went out and I needed a window unit to get through a weekend heat wave. I was greeted immediately by a smiling associate named George. He escorted me to the right department and used his personal experience to help me choose the best option. He then loaded it into my car for me. Later that day, I returned to pick up an accessory and found a very helpful lady (unfortunately, I didn't catch her name) who was equally accommodating. Even the young cashier was friendly and thanked me for my purchase as I was checking out. Perhaps management has listened to the complaints and decided to correct the problem. Regardless of the reason, I'm happy to say I've finally had a positive experience here. read more

This is my store of choice but that is about to change. I served my country for many years. I'm done with all the comments about the military discount. I showed two ID's from the department of defence and I was told we cant use them. WOW. both showed, branch, dates of service, my picture, etc. The discount was put in place from lowes. Not the employes in that store. If the company offers a discount then the employees need to follow thru. It's not the employees discussion to give or refuse this earned discount. I visited this store and was told my DOD Id's are not proof of military service. WOW So my DOD military id and my DOD veteran ID... ARE NOT PROOF WOW! read more

Bought a grill yesterday and I have been sitting at home all day telling me that they would deliver between 8 a.m. and 8 p.m. and it's now 7 if it is not delivered I will be calling back to cancel order even though they charged me for delivery even though they were running a promotion that said free delivery? Really? read more

I drove over an hour to this Lowes because it had everything I needed in stock. The cashier who checked me out was less than cordial. In fact, he half rolled his eyes upon seeing us come up with a cart full of stuff. We spent $350+. Once we got home, we discovered not only was the cashier not friendly, he was incompetent. He left everything he rung up and bagged out of our cart. We called the store 9 times before I finally got someone, and that's because I asked to speak to someone in a department and not customer service. The nice lady in home decor hooked me up so I could speak with the manager who said he found the bag which said it was left. HELLO...IT WAS LEFT BECAUSE YOU LEFT IT OUT! Now, I get to drive back an hour there and back to retrieve it. The manager said he'd refund me 20% of the price of what was left out. I don't think that will even come close to the 1/2 tank of gas it's going to cost me. From now on, I'll check myself out and not count on the moron man who needs to find another job. Less than happy with my Cape Carteret Lowes experience!!! read more

Customer service is great. Just bought new washer and dryer here.

Recently purchased a Pit Boss barbecue at the Coeur d'Alene, ID Lowe's. My wife and I purchased two items at Lowes, a rug and a Pit Boss. In purchasing the barbecue we had excellent service from John Reed who explained the function of the Pit Boss barbecue. He was very knowledgeable in explaining the functions of the Pit Boss. After we checked out I realized that I couldn't possibly load it into my pickup. Employees Mike and Steve loaded the Pit Boss into my truck and helped me secure it. After arriving home, my wife and I realized we couldn't unload the Pit Boss from the truck. I returned to the store to see if I could get assistance. I was willing to pay extra if that's what it took. Employees, Mike and Steve from Seasonal Dept. offered to follow me home and assist with unloading the Pit Boss. They were very professional. Even though there are other stores closer to my house than Lowe's I have now decided to do my shopping at Lowe's located at 901 West Apple Way. read more

Absolutely love this store. Associates are friendly. The store is clean. Couldn't ask for anything more

I like the products they sell but the customer service is terrible. Order curbside pick up and they NEVER answer the phones when you call for pick up. Order online, go in to pick up the product and you may wait 30 minutes while they look for the product. Now with masks required in all stores, don't expect everyone to be wearing them here. Employee stationed at front of door with supply of masks and people walking by her without masks and not being spoken to. I only shop here when I have no other good options. This store is poorly managed and they don't care about their customers. Pls build a store here Home Depot. read more

CC Lowe's is the closest Lowe's to my house. Went there to order flooring replacement services. BIG MISTAKE! Paid 2K in advance. The Lowe's Pro Team scheduled and cancelled 2 installations resulting in my potential loss of thousands of dollars on the real estate market. I advise not using this Lowe's store. They need some training and experience. They get 1 star only because I can't give a 0. read more

Exceptional store. Great staff that is always and helpful. Pet friendly and always clean. Charlie from the nuts and bolts department is the best and he always has great and creative advice for repairs and projects, I have come to the store just to get his thoughts on projects and made many successful purchases due to him. read more

Just bought a portable stainless steal grill here. Great selection of grills. The employee in this area was very knowledgeable and helpful. I also found a good grill brush. read more

HORRIBLE customer relations. I ordered flooring on July 26th and was told it would arrive on August 2nd. On August 3rd I found out it was never ordered. Finally received the flooring on August 9th, only to find out they ordered the wrong flooring. Decided not to reorder, and settled with what I had. However, they did order the correct transitions, but they were not compatible with what I had. It is now August 25th and I am still dealing with trying to get the correct transitions. One ASM, Ryan, has promised multiple times to call me with updates but has not. I have had to go to the store to find out what was going on. I was told this past Wednesday the store manager would call me Friday morning. I never received that call. I cannot move in to my house because the floors are not finished, causing me to pay rent, a mortgage, 2 electric bills, I had to cancel my movers and lost that deposit, as well as a deposit for a personal matter. read more

I know, there is always one. But geez. The majority of this staff, not all of them, are the most unenergetic bunch I have ever encountered. The self checkouts flashing red and not a single one to use. Nobody greeting people who walk in or walk out, not even your personal cashier telling you to have a good day. C'mon, its not that difficult to just smile. Just be a good person? I honestly have no idea how I'm the first one to notice this. It seems every time I go in it is like a funeral home. read more

Staff is always friendly and the service is always great. Phil stood out for us because he was extremely helpful. We really enjoy shopping at Lowes and will continue to do so especially with the level of service we have been receiving. Small town service from a huge store like Lowes it's a great combination. read more

The friendliest and best looking staff I have encountered at any box store. The staff is very attentive and knowledgable. If the employee that helped me didn't have an answer he called someone who did. I didn't get pointed towards what I was shopping for like most places. He walked with me and actually showed me the products. He questioned my needs and I ended up buying more than I had planned but gas is expensive and I didn't have to go back. I did not realize what I needed required more items. read more

Not another Lowes that can hold a candle to this one.. Have purchased large ticket items to light bulbs and the employees are always friendly .. will stop what they are doing to help and walk you to what you are looking for if they are not sure where it is....Sorry i can not remember all the names, but the people in the appliance department are top notch. All the managers have always been very pleasant to deal with as well (and that can be very trying at times when dealing with the public).. most of my dealings have been with Robert and he could not have been a nicer person, he went out of his way when we have an issue with an appliance..He always returned my phone calls (and there were several ) but he was always very nice and made sure everything was taken care off. Just a nice store with wonderful employees.. so glad this store is in our area.. read more