This store rarely has what is needed for projects. Selection is poor and prices for what is…read moreavailable are high. Staff are nice, however, incompetent, lack customer service skills and unable to provide assistance. Went on a Monday at 3 o'clock - there were two people working the store - one working the cash register, and the other in back. Therefore, I was told no one could help me with questions of availability of a product. Unfortunately, I recommend driving the extra half an hour to Morehead City or Cape Carteret to Lowe's for greater selection. better prices and more knowledgeable staff. Extremely disappointing for all of us on island. Surprised the store has made it this long. I will not waste my time starting at this store again.

This is truly a hardware store that you remember from your youth. Large variety of items - nails to…read moreceiling fixtures, grills to birdfeeders. Knowledgeable and friendly staff, clean store and well organized.

Great experience at the Ace hardware store. Brought a Wilmington SS grill and oyster table. The…read moreemployees were friendly and helped us load up and get on our way. Mr. Haywood was very nice and helped us with our grill choice.

Nice folks. Usually have what I need. Good kitty always chilling. Good selection of hardware items.read more

This store has most of the hardware and lumber things we have needed Good service, friendly and…read morehelpful folks. Prices run a little high but for us the convenience is worth it.

Just moved to Havelock and have found this store welcome. Extremely friendly people in all…read moredepartments. The salesperson climbed a ladder and sorted through stock to find product and prices. It is a discount store and as such seems to have limited stock on certain items, but what a relief to find drywall, lumber, hardware, construction materials, electrical and plumbing supplies without making a 30 mile round trip to New Bern or Morehead City. Great source for local professionals reference as well as materials. I like this place.

The store is well stocked and staff are pleasant and helpful but BEWARE OF THEIR "SALES"... tricky…read moremarketing ploy-they put a sale tag on many items and we DO have loyalty name signed up...but the "sale" is only for a PAID MEMBERSHIP

Avoid. The good:…read moreThey have a lot of neat stuff . The bad: At the register they waste ten minutes of your time trying to upgrade your purchase with specious extra warranties, join their buyers club and other gimmicks to upscale your purchase. This is a hardware store, not a bizarre in Mumbai. The chain hoist I purchased broke. They were not going to give me a refund or replacement until I produced the paper receipt. Finally, I found the email receipt and I was able to make the exchange. The fact that I bought the item 5 days ago and just used it. Today was lost on them. Terrible customer service , finally, I found the receipt on my email, which is a good practice, but it also seems the people there are not helpful unless they want to sell you some long-term warranty for extra money. Also, when you are buying something, they seem to be randomly walking around versus actually trying to help you. I am going to go somewhere else from now on. When I need a hardware item, I do not need three or four point of sale marketing gimmicks before they let me leave the store. That's pathetic. Like Bud Light, their marketing Director should be fired as quickly as possible.

The Workers at self checkout need to do better on treating customers better, I had an interaction…read morewith an elderly worker, who me and my husband ask for help bc we scan the wrong ID for the military discount, she was just mocking us and telling us we don't know how to read, and asking my husband if "the military didn't teach you something?" we didn't find that very funny, and a lot of unnecessary comments were made, we just wanted help with the self checkout not to be make fun off, I don't expect a 5 start service every time I come in this Lowe's, just a little respect from the workers.

Refrigerator bought from Lowes is OK, New service plan from Sears is not…read more My wife and I both work so it was very difficult to schedule two, not one, full days that one of us had to be at home all day to meet the service person. We reported three problems: He fixed one of them by changing the lights. The second - a problem with the ice maker resolved on its own and started making ice mysteriously before the technician arrived on his first visit. We were told on the first visit that he had ordered a part to fix a broken shelf, but on the second visit, were told that this was not an included repair and we would have to order and install it ourselves. Previously, Lowes worked with a local repair company we could speak with to schedule a specific time so would not have to waste a whole day waiting for the technician. And we could have clarified the issue on the shelf. But there was no opportunity to do that with Sears. Just saw that the total cost was $354 to replace the lights. Happy we didn't pay any of this but seems like someone was ripped off. Todd was pleasant and competent, but the program he works for sucks.

I have visited this Sears store several times within the past year. We've just purchased our first…read morehome and have had dreams of new appliances. Because this is my first big purchase I want to make sure that I did all of my research. I was bouncing from store to store between a few of Sears competitors as well. During every time the I shopped, I never felt pressured at Sears. I also was helped very thoroughly every time I visited the store. The pricing was right and we finally purchased our appliances today. Michael and Kevin were a big help and really funny. Great customer service has a lot to do with why I purchased my Kenmore appliances at Sears.

I ordered a treadmill online and had it shipped to this store. The product was defective and was…read moretold by Sears.com to return the product to the store it was purchased from. I returned it here, the manager told the woman working the register that they didn't accept returns because they were an outlet store and I had to return it to Jacksonville. The employees at Jacksonville said both managers that work at this store are worthless and that they flat out lied to me. There is no such policy and that they are a hometown store not an outlet store. Complete liars and scam artists! Avoid at all costs.