I've been a loyal Best Buy customer for over 25 years and have purchased numerous laptops from them…read more-- including three in just the past two years for myself, my daughter, and my wife. I've always added the 2- or 3-year protection plans because they provided peace of mind, even if I rarely had to use them. During my last purchase at the Morehead City location, a staff member told me he was "upgrading" my protection plan to some sort of total protection package. I clearly stated I didn't care what it was called -- I just wanted two years of protection, like I always get. I even complimented Best Buy on their protection plans at the time. Fast forward 18 months: I experience a minor screen issue after some rubbing alcohol spilled on the top of the laptop, causing screen glare. I brought it in thinking the 2-year plan I paid $179.99 for would cover it -- only to be told my "warranty" had been canceled. Apparently, what I had wasn't a protection plan but a membership -- something I was never told clearly. That membership had expired, and they refused to honor the protection I believed I had paid for. When I questioned it, the staff seemed dismissive and evasive. It felt less like a misunderstanding and more like dishonesty. This experience left a bad taste in my mouth. After spending thousands of dollars with Best Buy, I expected better. The lack of transparency and accountability here borders on fraud, and the customer service at this location was appalling. Unless something changes, I don't see myself shopping at this Best Buy again -- or possibly any Best Buy.

Turned OFF the lights and pushed me out of the store 5 minutes before closing with ~ $21000.00…read moreoffice PC and printer replacement purchase in hand. "Oh you can pick that up in Jacksonville if you really need it that bad." -Employee The ONLY reason I shop here is due to TotalCare support if needed, but locking the door early makes sense with Q4 FY24 revenue down by 4.8% compared to the same period for 2023. Go somewhere else folks-this is a sinking ship.

We picked this place because it had great reviews and now, I see why. The gentleman at the store…read morewas extremely helpful. I came in to fix my computer screen. He told me it would be a task that would take longer than a day and unfortunately, I was leaving town the following day. He gave me advice on how I should go about finding the right price and gave me a ballparked estimate to ensure I wasn't getting screwed over. He even gave me a free HDMI cord to help me out (Even though I have plenty of them, it's the gesture that counts) Recommend 10/10! Everyone that says otherwise are just unreasonable customers.

I went in to get my phone fixed because my camera was messed up. I talked to David about the issue…read moreand the certain requirements I needed for this phone fix and he explained what would happen well easing my fears and he ordered the camera piece needed same day no down payment. This off principle alone is an A+ in my book as I'm not financially well off but this leads me into me next point the man told me and did everything to save me money which meant possibly losing a sale. Overall the main man David is a man of integrity. He fixed my camera, I'm happy. To show my support this is the first review I've wrote on yelp and it's going to him and his company thunder road computers!

When I do business with them, I leave with little question and if I later have questions with my…read moreinstallation or upgrade they have no problem with communicating this over and over and over If I need

I brought my 2012 Ford F150 to Gene's Audio after running into battery drain issues that pointed to…read morethe aftermarket audio system (2019) and rear-view camera (2024) installed by Gene's according to our local Ford dealership. When I dropped the truck off, Gene indicated that he was pretty sure the problem would be with the interface in the truck and he figured I would get the truck back the following day (Friday, 29 May). At 2pm Friday afternoon I called Gene's to ask about the truck and was told it wasn't the interface problem they anticipated and would require further troubleshooting. No completion estimate was provided. Called again on Monday, no update or estimate Called at 5pm Tuesday and was told higher profitable jobs got worked before my truck did and he would get mine fixed as soon as he could. I asked him if he could at least communicate with me as to the status updates... Wednesday no communication received Thursday morning at 1008am Gene sends this text... "John, just wanted to stay in touch." I walked into his shop about 2 minutes later and got the same "non-update" as on Tuesday. He did share with me that he had logged 3 hours troubleshooting over the last 7 days. I told Gene that based on his scheduling process it could take him 6 months to fix the truck... his response was along the line of...oh it won't take 6 months... Thursday noon I sent him the following text: "If you can find the time to solve the problem with our Ford F150 pickup today that would be beyond awesome! If not, I'd appreciate it if you could put her back in the condition she was in when you got her so I could settle up with you and pick her up tomorrow morning. I cannot afford to just keep hoping you will find time to solve the mystery." I called Gene's at 4pm Thursday and asked the gal that answered if they could confirm they had received my text. She indicated Gene had gotten it and his response was "no problem". On Friday morning I was told the truck was fixed. It was the interface originally thought to be the problem... $180 for parts, $600 for 4 hours labor. I'll give him credit for letting me know I was not his priority and he'd get to my truck when he could, after he already had my truck in the shop. I'll also never do business with him again and would never recommend him to anyone else for any kind of repair/troubleshooting.

We have enjoyed Verizon for about twenty (20) years with no interruptions, not even during and post…read morehurricanes. Most important has beer service while traveling.

This the worst store out there. I ordered a phone on line to be picked up at the store and I called…read moreto see when it would be ready a man said that they got the order and had to wait fir it to be processed and that he would keep an eye on it. Only about 15 to 20 minutes went by and I received an email and a phone from the store stated that I could pick it up at anytime. I proceeded to go yo the store before they closed and got there about 10 minutes before I tried to use the express puck up and it would not work. I went to my car to get my ID so I could go into the store and pick it up. As there was a lady leaving the store the door would not open and the assistant manger opened the door to let her out with the door still open i trued to explain that the express pick up was not working and if she could take a minute to help me get my phone out of there she stated that once her door is locked she can not open it but the door was open as she was speaking to me. I explained to her that my current phone would only work in safe mode and I have 3 24hr businesses to run and needed my new phone, she stated that she could not help me and shut the door in my face. I have numerous lines with Verizon and have been a loyal customer for over 15 years and was buying a new phone at cost as they stated that there was no promotion available fir the phone that I needed to run my business. I still went ahead and ordered the phone with a rep over the phine who was able to get the order put in with enough time as I needed to get it ASAP and could not wait for it to be shipped. This is the worst experience I have ever had with customer service and will never recommend going with Verizon or to shop at thus store. I hope that the owner of the store sees this with a reply so that they know what kind of people they have representing there business. I am a business owner and would never treat customers this way. If you are looking into getting Verizon service don't I will be looking for a different one myself. If they aloud a negative on a review there would not be a number bug enough that could justify this treatment. Also when you speak to customer service then are just as bad as the staff in the store is when they tell you to go to your local store and have them see if they can fix it and being told we were never have done repairs in this store so I dont know why they would tell you that but we could sell you phone and that was from the manager himself.

Finding something dependable in today's world can be challenging. Far too many believe that larger…read moreis better. The big box store or internet giant music emporium has all the answer you're looking for. That is exactly the opposite of what I discovered in Guitar's Etc, in Havelock, NC. I have an old friend, a 90's era, Guild F4CE acoustic/electric six string, that I am quite fond of. We've gone through a lot of string changes over these many years and I am very careful when it comes to who fiddles with my guitar. Like all things man made, stuff wears out. This was the case for the Fishman Transducer. The original had failed years ago but I was lucky to find a new/old stock exact replacement. Not so this time. At Fishman suggestion, I located a new pickup but, being 71 years old, I didn't feel as comfortable doing the swap so I decided to ask Pete at Guitar's Etc. The first thing I noticed was theor business hours, Monday through Saturday, 10-6 (except Saturday, then it's 10-4). I found that very reassuring. On Monday morning, I showed Pete the problem and he simply replied, "no problem. Ready Wednesday or Thursday." Finally, the last question, "How much". I watched him doa bit of mental calculations and he replied, "$50 bucks." I'm sure I looked stunned for a minute, then calmly replied, "What year is it!" To my thinking, that was a bargain. Of course I needed new strings which they also had so, I gave him the go-ahead and left the guitar in his capable hands. That evening, around 6:00, I received a text telling me the job was finished and to come pick up my guitar. it's now Tuesday evening and I've just finished checking out Pete's work - perfect!! Nice tight fit with the action being exactly as it was. Nice job Pete, thanks. While I was there I checked the prices for new stuff and it's comparable to the big stores. There's a very good reason they've been around all these years. Dependable, steadfast, solid service. Do yourself a favor and drop by. Tell them JC sent you.

This store has been here since the 80's for a reason. I recently gave my buddy an old electric…read moreguitar that needed some electronic work done. It was a cheap Epiphone, but he was just learning. I told him to take it here. They didn't tell him it was a cheap guitar, they fixed it and set it up for him. So I stopped in there today because I needed a new guitar cable. The owner was so helpful and we had a really good conversation about equipment and a future amp purchase. If you are looking for a local business with a proven track record and someone who will tell you the truth and not treat you like a new player this place is legit. I highly recommend.