We have enjoyed Verizon for about twenty (20) years with no interruptions, not even during and post…read morehurricanes. Most important has beer service while traveling.

This the worst store out there. I ordered a phone on line to be picked up at the store and I called…read moreto see when it would be ready a man said that they got the order and had to wait fir it to be processed and that he would keep an eye on it. Only about 15 to 20 minutes went by and I received an email and a phone from the store stated that I could pick it up at anytime. I proceeded to go yo the store before they closed and got there about 10 minutes before I tried to use the express puck up and it would not work. I went to my car to get my ID so I could go into the store and pick it up. As there was a lady leaving the store the door would not open and the assistant manger opened the door to let her out with the door still open i trued to explain that the express pick up was not working and if she could take a minute to help me get my phone out of there she stated that once her door is locked she can not open it but the door was open as she was speaking to me. I explained to her that my current phone would only work in safe mode and I have 3 24hr businesses to run and needed my new phone, she stated that she could not help me and shut the door in my face. I have numerous lines with Verizon and have been a loyal customer for over 15 years and was buying a new phone at cost as they stated that there was no promotion available fir the phone that I needed to run my business. I still went ahead and ordered the phone with a rep over the phine who was able to get the order put in with enough time as I needed to get it ASAP and could not wait for it to be shipped. This is the worst experience I have ever had with customer service and will never recommend going with Verizon or to shop at thus store. I hope that the owner of the store sees this with a reply so that they know what kind of people they have representing there business. I am a business owner and would never treat customers this way. If you are looking into getting Verizon service don't I will be looking for a different one myself. If they aloud a negative on a review there would not be a number bug enough that could justify this treatment. Also when you speak to customer service then are just as bad as the staff in the store is when they tell you to go to your local store and have them see if they can fix it and being told we were never have done repairs in this store so I dont know why they would tell you that but we could sell you phone and that was from the manager himself.

We came in to change out a screen protector and they put an iPhone 13/14 screen protector on an…read moreiPhone 14 pro max and didn't tell us that they didn't have the correct one until it was put on. And when my husband questioned why it wasn't the right size and covering the camera they said that's the only one they had and it was completely normal. When calling the manager about the situation she was rude and snarky. Overall horrible customer service and will be definitely be going to the new bern at & t for anything I need.

Please do yourself a favor and go to another store or better, go to another provider. I was told I…read morewould get $700 credit for trading in my previous phone, which wasn't true. I ended up getting $115 because I didn't upgrade my plan, which I was never told. I called AT&T when I learned that I only received a portion of the credit and they told me that it is too late to upgrade to get the credit. Not super impressed with this process. On a different note, the manager refused to wear a mask. When I asked why she wouldn't, she replied, "it's not the law." Disgusting!

Pack your patience. Lack of trained staff and ridiculously complicated procedures mean even simple…read moretransactions take forever. A simple return of equipment was taking so long I had to leave. Staff could have made it easier but chose not to do so. Very frustrating experience.

SAVE YOUR TIME. DONT GO HERE. we went in to change my screen protector and to reconnect an apple…read morewatch that i've had for years. i just created an acct with t-mobile a week prior under a different store. (recommend going to havelock instead, they actually help (Eliza)). when we first got there, long hair and glasses was playing a game on his phone, while talking to us. he put it away when my screen protector was almost done. ended up doing a fine job with the screen protector and went to lunch. the other guy started helping reconnect my watch i've had for years back to my new phone. he had to pull up google and took 2 hours to not do anything but put an additional hour security delay on my watch that i ended up doing at home. my husband got a new watch when we set up the acct at the other store. and he ended up taking that line off his watch, put it on my old watch and was trying to get it to work when we didn't want my husbands watch touched in the first place. messed up so my husband couldn't see the calls on his watch anymore. he set up a new line for my watch telling me i'd be saving my promotion on a temporary line and since they didn't have it in store (and we just moved here for military, and we don't have our house yet so i didn't want it sent to a hotel) we had to go to another store anyways to finish the transaction. but because he added the line to save the promotion, no charge on that day, when i went to the other store to finish the transaction for upgrading my watch, i would've had to pay for the watch cuz he didn't explain the phone credits you have on your acct. and i would've had to pay a fee to fix what we did. PLUS 10$ a month just to hold the line as temporary. the store in havelock (eliza) ended up helping me cancel that line, fixed my husbands watch, and fully explained what i had on my acct so we could properly understand what we're paying for. SAVE YOUR TIME DONT GO HERE.

I had stopped by Spectrum simply to return some outdated equipment, but Robin turned what I…read moreexpected to be a quick visit into an outstanding customer service experience. She went above and beyond by reviewing my account to make sure everything was up to date. Not only did she find ways to lower my monthly bill, but she also upgraded me to the best and most current internet package available for my needs. She took the time to explain everything clearly, answered all of my questions, and made sure I left with a better setup than when I walked in. Exceptional customer service like Robin's is hard to find. She genuinely cared about helping me save money while improving my service, rather than just processing my equipment return. Spectrum is fortunate to have someone as knowledgeable, professional, and customer-focused as Robin. Thank you for making what could have been a routine visit such a positive experience!

this is awful company they basically stealing money from you without even notifying you. don't ever…read morelet them auto draft from your account. when you call them no one is there to address the issue. they just keep transferring you to different person and they don't help. my problem is l don't have spectrum mobile service with them they keep taking money. when I ask them to refund me. they say they can't refund me. so this stealing

Nothing but sarcastic responses and eye rolling from this store! I will never go back.read more

Lazy staff. Asked to laminate papers and staff says I got to…read morepick up tomorrow. And there were no customers. Does it take 24 hours to laminate papers? You had at least 2 hours to finish. Whoever worked on 8/24 4pm-6pm shift at the print and marketing services: you're lazy and you work like you have no sense of purpose. Would never hire you or even come back for this service in your location. You need more training or go find a better job. And as you can see on the photo, staff not present and could've been laminating papers for customers.

Chris , the manager is awesome! I went to have my lifetime battery replaced . They were out of the…read morebattery and we were waiting for delivery. I happen to be in New Bern and decided to run by the Batteries Plus there and get the battery replaced. I also had another new watch that I needed to get a lifetime battery for as well so I had the tech in New Bern replace both batteries. After the weekend the water got into the one watch behind the Crystal so I took it into the Morehead city office. And Chris graciously took the watch apart kept it overnight, dried it out and then resealed the watch properly. She said that the watch was only hand tightened and barely attached. Also, the battery for the lifetime marking was not marked, even though they have it on the records, it still wasn't marked so if I had to have a battery replaced out of this area, they wouldn't have a record of it. So I suggested I bring the other watch in the newer watch and have her check it, and of course, the back was not tightened, and the battery also was not marked and she sealed the watch and mark the battery for me. Can't say enough about how great Chris has been to help me with this situation to avoid a moisture invasion into a brand new watch thank you, Cris.

We called yesterday about fixing the charge port on an iPhone 14. The gentleman who answered told…read moreus that they do fix them but it may just need to be cleaned, and that they'd look at it for us if we wanted to come in. After stoping I'm around 4:30ish the people working were fantastic! It was just dirty and they saved us over $100 being honest. Will definitely be back!