Pack your patience. Lack of trained staff and ridiculously complicated procedures mean even simple…read moretransactions take forever. A simple return of equipment was taking so long I had to leave. Staff could have made it easier but chose not to do so. Very frustrating experience.

SAVE YOUR TIME. DONT GO HERE. we went in to change my screen protector and to reconnect an apple…read morewatch that i've had for years. i just created an acct with t-mobile a week prior under a different store. (recommend going to havelock instead, they actually help (Eliza)). when we first got there, long hair and glasses was playing a game on his phone, while talking to us. he put it away when my screen protector was almost done. ended up doing a fine job with the screen protector and went to lunch. the other guy started helping reconnect my watch i've had for years back to my new phone. he had to pull up google and took 2 hours to not do anything but put an additional hour security delay on my watch that i ended up doing at home. my husband got a new watch when we set up the acct at the other store. and he ended up taking that line off his watch, put it on my old watch and was trying to get it to work when we didn't want my husbands watch touched in the first place. messed up so my husband couldn't see the calls on his watch anymore. he set up a new line for my watch telling me i'd be saving my promotion on a temporary line and since they didn't have it in store (and we just moved here for military, and we don't have our house yet so i didn't want it sent to a hotel) we had to go to another store anyways to finish the transaction. but because he added the line to save the promotion, no charge on that day, when i went to the other store to finish the transaction for upgrading my watch, i would've had to pay for the watch cuz he didn't explain the phone credits you have on your acct. and i would've had to pay a fee to fix what we did. PLUS 10$ a month just to hold the line as temporary. the store in havelock (eliza) ended up helping me cancel that line, fixed my husbands watch, and fully explained what i had on my acct so we could properly understand what we're paying for. SAVE YOUR TIME DONT GO HERE.

We have enjoyed Verizon for about twenty (20) years with no interruptions, not even during and post…read morehurricanes. Most important has beer service while traveling.

This the worst store out there. I ordered a phone on line to be picked up at the store and I called…read moreto see when it would be ready a man said that they got the order and had to wait fir it to be processed and that he would keep an eye on it. Only about 15 to 20 minutes went by and I received an email and a phone from the store stated that I could pick it up at anytime. I proceeded to go yo the store before they closed and got there about 10 minutes before I tried to use the express puck up and it would not work. I went to my car to get my ID so I could go into the store and pick it up. As there was a lady leaving the store the door would not open and the assistant manger opened the door to let her out with the door still open i trued to explain that the express pick up was not working and if she could take a minute to help me get my phone out of there she stated that once her door is locked she can not open it but the door was open as she was speaking to me. I explained to her that my current phone would only work in safe mode and I have 3 24hr businesses to run and needed my new phone, she stated that she could not help me and shut the door in my face. I have numerous lines with Verizon and have been a loyal customer for over 15 years and was buying a new phone at cost as they stated that there was no promotion available fir the phone that I needed to run my business. I still went ahead and ordered the phone with a rep over the phine who was able to get the order put in with enough time as I needed to get it ASAP and could not wait for it to be shipped. This is the worst experience I have ever had with customer service and will never recommend going with Verizon or to shop at thus store. I hope that the owner of the store sees this with a reply so that they know what kind of people they have representing there business. I am a business owner and would never treat customers this way. If you are looking into getting Verizon service don't I will be looking for a different one myself. If they aloud a negative on a review there would not be a number bug enough that could justify this treatment. Also when you speak to customer service then are just as bad as the staff in the store is when they tell you to go to your local store and have them see if they can fix it and being told we were never have done repairs in this store so I dont know why they would tell you that but we could sell you phone and that was from the manager himself.

Not a good experience on the phone with spectrum for one plus hours. Did not resolve our issue…read more Went to the store and Marcus was amazing. So nice and helpful.

this is awful company they basically stealing money from you without even notifying you. don't ever…read morelet them auto draft from your account. when you call them no one is there to address the issue. they just keep transferring you to different person and they don't help. my problem is l don't have spectrum mobile service with them they keep taking money. when I ask them to refund me. they say they can't refund me. so this stealing

We used IFix repair for our refrigerator recently for the first time…read more The experience was great. and it started from the receptionist who answered the telephone. Very professional, efficient and polite. The tech, Andrii, sent to our house was prompt ,straight forward and highly skilled. He repaired out appliance efficiently and the charge was reasonable. We will be using IFix in again. Finally, a company I can trust!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

They were friendly and efficient and they charged what I would assume to be a reasonable price.read more

Great service. My computer died on Saturday night. I called Cell Phone Paradise on Sunday and in…read moreless than three minute, over the phone, my computer was up and running perfectly. If I ever have another problem Cell Phone Paradise will be my first and only call. Allow me to repeat:: This was on a Sunday!

Set us up to not get our contract buyout! They said to file one claim but they NEVER said to do…read moremultiple claims.

I drive to this store for service even though the Jacksonville location is closer to me. I have…read morealways gotten good service here. Other locations act like your bothering them with your questions or if you want to buy something in their store. This last time I upgraded my wife's iPad and upgraded my phone, they were able to get me a good deal and answer all my questions about the new phone.

We called yesterday about fixing the charge port on an iPhone 14. The gentleman who answered told…read moreus that they do fix them but it may just need to be cleaned, and that they'd look at it for us if we wanted to come in. After stoping I'm around 4:30ish the people working were fantastic! It was just dirty and they saved us over $100 being honest. Will definitely be back!

Took my Mom's key fob in to have the battery replaced was handled very professionally by this…read moregentleman. Took my wife's key fob the following week and was helped by another employee. He was a bit rude and could tell he wasn't as knowledgeable as the first gentleman that helped me. He ended up stripping the tiny screw that holds my key fob together. Took it back to see if they could do anything to fix it but the lady who I believe is the manager pretty much said it was my fault. Expensive battery change.

I had an excellent experience here! I had to have my phone battery replaced because of a "fat…read morebattery" or lithium battery swelling, which expands and can damage the back of the phone. The worker here knew what it was right away, ordered the battery, let me know when to expect it, and texted me as soon as I came in (less than 2 days later). He then replaced it in 15 minutes and assured me the rest of the phone was in good condition. He was very polite and knowledgeable throughout, and the battery came with a 1-month warranty. And the whole thing was cheaper than I expected!

I had an excellent phone repair experience at Repair Zone today. I needed a screen replacement and…read moreYarid did an incredible job in ~30min, not only with the repair, but fully explaining all that was involved with the repair. Very high quality service - repair and cost. I highly recommend going here for phone repairs.