I read previous reviews and was anxious about what to expect. I walked in went to the self pay, obviously looking lost, when the first associate came to my rescue. When that avenue was a bust, I went to sign in, and my name never showed up on the waiting list! Another associate to the rescue! So on this day 3/23/2026, Spectrum on Marlin Drive, gave excellent service and deserves all of their accolades. read more

John, our outstanding Spectrum technician, is an excellent emissary representing Spectrum and should be recognized for understanding his company's mission statement and organizational goals serving Eastern North Carolina. I hope John is being considered for Spectrum Employee of the Month recognition program, as he exceeds our expectations, emulating promptness, professionalism, integrity, and honesty, and we admire his can do attitude, cheerfulness, genuine dedication to his community and customer care. read more

Robbie provided excellent customer service. I'd definitely recommend this store! Had to exchange my IPad and he made it easy!

Understaffed and painfully, wretchedly slow. How can each customer take thirty plus minutes to wait on? Came in at #17 and an hour and a half later, I'm #10. Please HELP YOUR STAFF make this operation more efficient. You can reserve a spot online but, in my case, the tech that came to my house couldn't return same day with replacement equipment. My husband works from home and had to be back online. It took less that two minutes for the associate to switch out my modem and I had to wait almost three hours. read more

Spectrum - Time actually goes backwards in this store. - Internet Service Providers Near Me - Jacksonville, North Carolina

Amazing service, especially Terrill he helped me and my dad switch over everything and was just amazing overall. Made the entire trip a pleasant experience. read more

If you have equipment to turn in, go to UPS - super easy, quick and efficiency. Save yourself the headache of visiting the Spectrum store. Had issues with the in store check in, couldn't probably access the website page to create an appointment. Left the store frustrated. Turning in equipment (due to moving) should be easy, not hard. read more

This place is a total disaster. Customers helping folks sign in... doors locked no sign.. again, customers helping people bc the staff is oblivious. Manager hovering over staff rather than jumping in and help clear customers. Customers sitting in here for 45 min, just to be told devices out of stock, tech will bring their equipment. Just terrible customer service. read more

Worst experience of my life in here. Employees don't care, the wait time is over an hour no matter what time you go here. Should close this location. read more

THIS IS A MIXED REVIEW- Spectrum itself is struggling to keep people because they keep raising the prices. Every other month if not every two months there is an increase of at least a dollar. They say you will get the special for one year but within that year they add money so your bill changes all the time. They do not prorate anymore. BAD Practice! They do not have any kind of special deals for seniors. I only had the ten channel program and the cost kept going up. The second half of this review is on Anana who was very nice and helpful. I was the eighth person in line. There were four people when I walked in and I guess some were getting off so it took a little time but not more than an hour. I returned my box and ended cable service. She did not give me an attitude. She was kind and answered my questions about seasonal service. The only thing I was disappointed about was that I was not offered any kind of "deal" not to leave. So now I am stuck with internet service only and learning to use Roku and have no local channels. read more

Horrible service!!!! The people in there are no help!!!! 3 people helping 1 persons. 2 others talking. While there are 8 people in line!!! read more

if I could give negative stars I would in a heart beat!! I this is by far the worst internet service anyone can get. It is constantly getting fixed for something, you are out of WiFi hours on end, and they don't care to fix it or show there customers any type actual compensation. If I had a choice I would have never gone with spectrum. Also on top of all this the price still continues to go up on this terrible service, if you can please go with something besides spectrum. read more

Really, really, really, really not good. We used them for internet for two years and should have cancelled after a month. But we kept holding off, hoping it would get better. We had 2 years of spotty slow internet. At a premium price. Techs had to keep coming to our house to fiddle with the modem and router. When it worked, we got 100mbps. When we finally switched to Brightspeed, we payed the same price for 500-1 gbps! What was most frustrating was that I told Spectrum we were willing to stay for a price match with Brightspeed. They said no. Oh well. We will never use them again. Brightspeed has been amazing. read more

-Service was bad due to equipment provided, customer support said we had to drop it off for a new one (45 minute drive) -Customer service wont waive this bill because its not their fault that the equipment is bad. -In store customer service is terrible, employees have terrible attitudes. -prepare to wait in a 15 person line for 3 hours. ****Get T-Mobile**** read more

Make sure your employees don't forget their ID's at work... apparently their wives are already very angry people and curse out servers for obeying the laws in restaurant. The law states that no matter what age the patron is, they are going to need to show the server/bartender their ID. Even your grandparents needs their ID if they really want that Mich. Ultra after a hard day of selling internet service. YOU forgetting YOUR ID, ANTHONY... is not a good enough reason to be rude or let your wife show her behind and go viral on the internet for being nasty. You guys should stay at home so your wife doesn't mistake service to your family for being "interrupted. Also, make sure the spelling is correct when leaving poorly tasted comments. Misspelling angry notes makes you guys look silly and uneducated. Other than that, have a great day you all. read more

This is the worst internet I have ever used. It's so spotty. Constantly dropping signals. If you have more then one device connected good luck because you can't use another on wifi. I had them for 48 hours and returned the equipment and canceled service. I work from home and need to have good service. I knew from the reviews it wouldn't get better so I canceled right away. For what they charge they should have way better service. read more

The nerve to be rude! when I asked for his name the Turd said John Doe! I was on the phone well over an hour and three agents later. in short, I was tricked into a package that didn't even exist. So the moment they started charging my card for what was supposed to be a free promotion. I started to call in their attitude change. Mr John Doe ask me why would I get a such a discount if I don't rate it anyway with my package but I was only offered it because of my package, so which one is it? The call started at 4:23 and ended at 5:37 and each agent I had to start over. After his neck rolling azz attitude, I'm guess he has updated my account as well as my credit. He goes silent and says "okay you can go" as in that's the end of this call. Such an azz Y'all are straight frauds and you knew good and well that "1 year" promotions was bullsht. Lied!! read more

Attempting to return the equipment to them. There's a spectrum store near me. But I HAVE to drive 45 mins/29 miles (one way) to drop it off at a UPS store?... makes no sense. read more

If ai could give negative stars I would. Internet WiFi Service is spotty at best, tv was a blast back to 1990s, and they customer service in the store is even worse than the actual service itself! So glad fiber has finally reached Jacksonville, NC. The switch was an easy decision. read more

How in a pandemic is this location not going to have a drop box. I normally pay by card on phone but I had cash and bought a money order and went by old location not realizing it was closed and went to this location thinking they would have a drop box. It is ridiculous to not have one. I have a underlying condition and don't feel comfortable standing in the store with all these people. You need a drop box for.money order and check payments, there should be a way to have no contact service in this new world. read more

Had to get my router and modem replaced because a lighting storm fried them. The lady at the store was very helpful and made it a seamless swap out. Only gripe with spectrum the company is that the prices keep increasing. But my experiences at this store have all been positive. If you make an appointment you don't have to wait forever. read more

If I was on death row, I would ask to visit this store to borrow a stamp. I would be able to postpone my death by at LEAST 6 hours waiting in line here. I would ask for something more complex to get more time before a lethal injection, but after waiting in the lines and constantly being skipped for reservations, death would be a welcome embrace. Don't go here. There's 6 podiums for help and there's only one or two being used. Think of this as the Walmart of internet stores, but even Walmart has a self checkout. And to boot Spectrum will blow up literally every conceivable way of communication including carrier pigeon to annoy you into buying their cable. Every week. Until you die. Seriously, it makes the electric chair look inviting if you come here. Save yourself. Go anywhere else. read more

The Internet service they provided was spotty at best, and a bit over the industry average cost. Not entirely terrible for the time I lived in the area but not so great, either. Returning my equipment to their retail store took about 30 minutes but when I finally got to the counter the gentleman was exceptionally friendly and helpful. read more

I will only encourage to get the service here if you have the patience for the long waits they have. It took me 4 trips here to get it right with that being a 20 minute ride each time. On top of the staff working here chatting it up not worried about it's customers . I wouldn't bother making a reservation if you're not gonna be seen at that time either way. Employees and management definitely need to do better read more

I don't know what the heck these people are even doing with their life. The sales reps are the absolute worst. They didn't know where my address was located, they couldn't record my phone number in their system for som apparent reason so I gave them my gfs # and after I told them multiple times I only wanted basic internet they kept trying to sell me bundles and they called my gf multiple times offering bundles. I had to call them and tell them to stop soliciting and update my phone number. Guess what they didn't record my number. SHOCKER. the tech had no idea where I was located because the reps didn't record the right address. The tech was cool though. But man those sales reps must be r3t@rd3d!! read more

I never write reviews, however I am tired of them lying and basically stealing my money. They told me to hold on to my equipment even though I informed them that my house wouldn't be complete for another two months. They informed me that I would not have to pay for those months and said there was notes on my account. Well, they charged me for those two months, and then told me to turn in my equipment and they would remove the charges. Well, not even a week later got a bill for the two months and spoke with a supervisor his name was Larry He told me that it doesn't matter what I was told regardless I owe the money even if the services weren't active and then said he couldn't get me to a manager because he was the highest authority. I work in customer service and know he was lying. He just kept putting me on hold. After 45 minutes I was able to speak to a manger her name is Sharen and she said she would look into it. Told me to wait 3 business days but there is no guarantee the full balance would be removed. I'm going to do a BBB complaint next. Honestly best advice I can say is write down every persons you talk to. Date, time, and name. You would think since they are such a major company they would have better customer service, but they don't. read more

Spectrum mostly only helps new customers once you've been a customer and you've been a customer with them for a long time. It's hard to get any great deals from them. The only way to do it is to leave them for a month and then you're considered a new customer after a month, but why should we have to go through that if we've been with them for a long time we've been loyal customers I think we should also be honored with special deals too just not the new ones that's never tried them before shame on you Spectrum for not treating your customers that's been with you for a long time with a nice little special deals for them too. read more

So, a fews months ago I decided to add cable to my internet service. They mailed me the equipment and it was faulty. It ended up with a technician having to come and replace the equipment and fix the cable connections. After a few months of crappy service I decided to return the equipment and use an outdoor antenna. Guess what? I get MORE of the channels I watch without having to 'upgrade'. NOW! In order to return this crappy equipment, I have to take it in person. I am a very senior citizen, disabled, AND there is always a 90 minute time of waiting in line. If I could find internet from another company that serves my area, I would get it. Thanks for nothing Spectrum. read more

We have been Spectrum customers since 2016. Never had any issues that could not be resolved quickly. Madison helped us switch from AT&T to Spectrum mobile. She was amazing! Some technical issues arose and she was able to resolve them and get our service working. A few tips: Be patient. They are trying to serve all customers. It is recommended to make an appointment first. This will help limit how long you wait. Also be kind. They work hard to serve customers and it takes more energy to be frustrated and take those frustrations out on the people trying to help you. We love Spectrum and our local store! read more

This is the slowest rudest place in Jacksonville. You literally can go grocery shopping and come back and still wait. 4 people working and each person took 20 min in between each customer. I've never seen anything like it. An older lady walked in when they opened at 10 and was still waiting at 1120. ATT is heaven compared to this place. They need a station for bill paying, dropping off equipment and services because this is not the way at all. No one says hi when you walk in. Employees see over 25 people in store and just walk out to take a break. Horrible read more

This is actually not surprising that I've had a awful experience with spectrum. With Spectrum internet service being pretty much one of the biggest United States monopoly's since carnegies US Steel, you'd think they'd have the sense to hire workers with more than half a functioning brain. Nope! Here at spectrum internet services you are more than welcome to come and literally sit in the floor and wait for over 2 hours in line to do business with them. With the location only having 3 staff members working, but over 20 people loitering inside and outside the store, you might as well bring your own seating, dinner and a movie. Maybe some wine & lube too before you get royally f#%ked on the deal they're about to offer you as well. read more

Waited one hour and fifteen minutes for them to finally tell everyone in the store they are out of internet equipment and to come back later. Maybe if y'all didn't close most stores this wouldn't happen! How can an internet company not have equipment. Maybe put a sign up so people don't have to wait so long! read more

Maybe instead of having 5 reps asking customers I've they've signed in, have those 5 reps assist customers. There is one employee helping customers waiting. read more

I have been getting charged $5 for over 2 years for a router I didn't even have. I didn't realize it until I went to lower my package. They said I can save an extra $5 a month if I returned the WiFi router. I've had my Linksys router for 4 years now and never had one of their routers. The goes on to tell me that she can't downgrade my package because my modem is out dated. I can pay a $10 one time fee to receive a new modem. Are you kidding me!?!? Your modem is out dated and I have to pay a fee to replace it? I pay to much for services that work half the speeds as promised. I honestly think it's time for people to file a class action on this company. Scam people anyway you can. read more

Horrible. Internet is ok. Most of the time. Rude customer service reps on the phone. Gave me such false information when I started with them over 2 years ago. Over charged me several times. Told me you can't get insurance on the cell phones after 3 days several weeks after I hooked up my cell. Told me my phone was FREE, but here I am paying on it. I would not recommend them. The cell service sucks, even in town. read more

I turned in all my equipment on March 16, 2020 to my local Spectrum store. I have auto-draft for my bill, so on March 26, 2020 I was charged $279.49 for a billing cycle that ranged from March 6, 2020 to April 5, 2020. When I called to complain that they charged me a full month for 10 days of service, the manager informed me that they do not pro-rate and charge monthly (I spoke with the manager, because the rep before him told me the same thing). I informed the manager it isn't fair or right to the consumer that they charge for a service they do not provide. He then directed me to my billing statement, and about halfway down the 3rd page of a 6 page bill was their terms and conditions stating they bill on a monthly basis and do not provide credit for services canceled before the end of the billing cycle. I told him this information was hidden on the 3rd page of a 6 page bill with a letter font size of 8 or 9. I also informed him that I was not made aware of the terms and conditions when I first purchased their service or when I turned in my equipment. I have attached the 3rd page of the bill to inform all buyers that this is Spectrum's way of informing their customers of their terms and conditions. I would also like to add Spectrum offered credits when Eastern North Carolina was ravaged by Hurricane Florence, but only if the consumer called. Why should a consumer have to call and ask for credits after an event like this? Spectrum knows when their service was down and should applied the credits accordingly, the consumer shouldn't have to call to get them. This is another example of Spectrum charging for services they did not provide. read more

Spectrum - 3rd page of my e-billing statement - Internet Service Providers Near Me - Jacksonville, North Carolina

garbage. customer service is garbage. the wait times in office outlandish. calling to disconnect is atrocious. sales pitch after after sales pitch. Then had the nerve to to be rude because I didn't want to listen to the offers when I was disconnecting my service. finally states my disconnection is complete then hung up on me. I'm baffled by the experience I've had with this company. read more

by far the slowest customer service I have ever received. i have been waiting for 2 hours just to return equipment and still waiting. If I could give it zero stars I would. read more

A whole lot of sitting around and slow progress. There were 5 clerks when I checked in and there's 2 on the floor an hour later, when I and 6 others haven't been seen. Poor service. read more

Ok, so we just lost 1.5 hours that we can't get back. Decided to cancel our cable at our beach house and just keep the internet. Called and canceled no problem. Went to the surf city spectrum but they are now closed to customers. Had to drive over 30 minutes to take the cable boxes back. Then we waited 1.5 hours. Now that spectrum has mobile service, everyone is in the same line. Unbelievably slow. One good thing the 3 people working there were very nice and definitely over worked. My suggestion... have a separate line for returns. If no one is returning then offer service to sales. Sales takes MUCH longer than a return. Lastly, 45 minutes back so we actually lost about 3 hours of our day so what should have taken 15 minutes, took 3 hours. read more