Manager gave me an attitude about returning product when their machine would not let me sign inread more

Zero stars. Charging $5 each month to pay a bill in full & on time. Said i can avoid this by paying…read morein person. I'm petty enough to do just that.

Unbelievably horrible. I switched from Spectrum to save a few bucks. Then had to pay $185 for…read moreinstall. then $55 per month for internet 10 Mbps promised. It worked great for about a month. Speed test always was above 4 Mbps which was fine and good enough. Now, it dips to POINT 3 (not even a third of 1 Mbps) for half the time, then... zips up to 7 for an hour or two.... then goes back to crawl. I have twice gone to chat, here in Emerald Isle NC, Yesterday and today. The first thing you get is a message that they will be with me soon saying 'Minimum wait time 30 minutes'. About 5 minutes later I get 'Minimum wait time 28 minutes'. Yesterday... I waited them out. I got a hello, I am Clark.... then my whole internet blipped and I lost my connection. grr. Well, I was still sorta ok with them, day after christmas etc. Today... the same thing "wait 30 min, 28 min 28 min 20 min, 25 min..." Finally I get a message saying "all techs busy, please try later".. but my text box was open so I re-re-re-re-described the problem.. Clark says: "So you are having trouble with a slow connection, I am happy to help with that" I waited two minutes. I said hi, I said what was wrong. I put in account... send... address.... send... name... send. I waited. then I got message that I have not responded so goodbye.... poof. I believe this will continue. I totally understand how they can get swamped.... sometimes. But they do not care AT ALL. I have never sued before. But this is total breach of contract. I am so angry with them I could spit nails. GO WITH SPECTRUM.... they probably don't really care either but..... the one time I did have an issue (and it was my fault) they were there within minutes. Yeah, they were $69 per month compared to $55, but their equipment must be better cuz the speed and consistent service was much better, One to ten scale, Century Link does not even rate a one.

This is the absolute worst customer service I've ever had I've had 3 different appointments which…read morethe've never show I have not had Internet service that I pay for since the 21st October and century link does not care and they want to put me on another schedule wait appointment which is ridiculous then I talk to the manager which did care about the care or treatment I gave received. Century Link... DON'T EVER GO WITH THEM!!!! Maybe now a Manager will listen to me.

Brandon is AMAZING at his job! We came in wanting to upgrade a phone & he helped us through every…read morestep of the process, explained how our bill would change & the discounts we could receive on streaming services we already used. He was very straight forward, had a perfect customer service personality, & answered all of our questions thoroughly. 10/10 would recommend this location & their staff!

Today Keira help me trade in my old phone and get a new phone. Also, she took a deep look at my…read moreaccount to see if there was any charges as I've been experienced numerous issues visiting other stores in the area as well as having troubles communicating with customer service on the phone. She made everything so seamless and easy she was a master of her crafted seemed and extremely nice and polite. Highly recommend the store and asking for Keira when you arrive thank you Verizon I was gonna switch but now I'm not you guys are the best

Literally the best customer service I've ever had. They went…read moreso far out of the way to help me when I was in an emergency and needed a new phone that I was shocked. Ask for Kyasia, she was patient and friendly and got the job done even though it was really difficult. I left spectrum for them after spectrum was Zero help even though I've been a customer there such a long time. Us cellular and Verizon were also no help. I couldn't be more grateful. Thanks to you all.

Customer service needs to be better. One lady was being lazy and rude. But Anthony was really…read morehelpful.

Unless you plan on doubling your bill for worthless TV and slow internet, do not use Direct TV and…read moreCenturyLink. It looks great and all the discounts make sense, but after 12 months both companies practically double your bill. For example, I started off paying about $55 for Direct TV and $35 for CenturyLink internet. Not bad for the package and it made sense since Suddenlink charged the same price for less channels and slower internet. At the 12-month anniversary my cable jumped to $105 and internet to $70 - and no, this was the basic package for internet and the select package for cable. Even after talking with the loyalty program, I still pay $87 for the entertainment package - which is crap. No chance I'm wasting money on the internet service which is also crap. My recommendation - stay with Suddenlink or Time Warner. If you choose Direct TV and CenturyLink, read the fine print (contract for 2 years, discounts only for 1 year).

From the owner: Bundle services for your home and business with CenturyLink. Shop for Internet, data, networking,…read moreTV and more. Check out our website for latest special offers!

I ordered a new iPhone XR off of the website. It took 2 weeks to get to me and I didn't get any…read moretracking number of any sort. All while waiting for the phone, my deployed husband has been trying to call me because he was in an emergency situation, not knowing my phone broke. My old phone through straight talk broke so I had no way of calling and asking about it. Once I got the phone, I pulled it out of the box and it wouldn't turn on. I charged it for 2 hours and it still wouldn't turn on. I walked into this store AND THEY DIDN'T DO ANYTHING BUT HUMILIATE ME because I didn't have a phone number with it BECAUSE I COULDN'T ACTIVATE IT WHEN I GOT IT DUE TO THE FACT IT WOULDN'T TURN ON. The man who assisted me made me feel like I was stupid. He then told me there was nothing he could help me with without a phone number. He made me feel like I stole the phone even though I had the receipts and order number. I contacted them through the website and they activated my phone for me but couldn't do anything about it being broken and told me to go back with the phone number and they should be able to give me a new phone that works with no problems. I went back and within 5 minutes got turned down and humiliated by the same guy. So I guess I am gonna have to pay off a phone that won't even turn on fresh out of the box. Worst customer service I have ever seen.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.