TOTAL CHAOS. Don't bother making an appointment. Called and made an appointment for a specific time…read moreand still waiting.....Very disorganized. They did not get my information correct when I checked in. When I asked how long it would be I was told and a half!!! Ultimately they realized the error and I only had a 10 minute wait. The girl who helped me was very helpful and nice. She turned my attitude around with patience and taking time to do everything right.

The workers here are untrained are so bad at taking criticism, if I were you I would just go to the…read moreAT&T store at the mall. Cost me 100+ dollars on a mistake that they made and offered no sort of refund or even a simple apology for it.

Went to CPR repair about fixing my broken screen 2/24/21. I signed my iPad over to them and they…read moresaid I would hear from them fixed or not on Friday. Friday came and went and I did not hear from them. I went to check on it physically this morning (Saturday) and they said it was close but they would call me tomorrow. I just looked and they are closed tomorrow on Sunday. *Edited* Received a phone call saying it was ready. 3/1/21

I was sent to this CPR location by Assurant/Spectrum Mobile Protection for a screen repair on my…read moreiPhone 16 Pro Max. The phone was fully functional prior to service. Within two days, the OEM replacement screen failed. I returned on Christmas Eve and was told it was a possible Apple defect. An aftermarket screen was installed as a temporary solution, and that screen failed within a day as well. Before the second screen was installed, a CPR technician opened the phone and confirmed there was no water damage at that time. The technician who performed the initial screen repair was not present during this inspection. After these repeated failures, the phone later showed visible moisture around the Face ID/front camera area, which was never present prior to CPR's repairs. The technician who performed the initial repair then gave contradictory explanations, first claiming the phone had water damage earlier, then admitting that was incorrect, and later claiming it "now" has water damage. When I requested a manager or owner's contact information to resolve the issue, I was refused and told to "leave a Google review." The technician escalated the situation by raising his voice and acting unprofessionally. Due to multiple failed authorized repairs, I was forced to file a second insurance claim, pay a higher deductible, and pay extra for Saturday delivery because I run multiple businesses and rely on this device. What should have been a simple screen repair became a costly replacement caused by failed repairs and lack of accountability.

The service is as expected lol. I couldn't believe the behavior of the employees here. The music,…read morethe conversations and the way they talked about other customers is astounding. I will do my very best to not have to stop in here again. Some employees were very respectful. The check in is not labeled well nor is there any direction or greeting when you come in. The employees will let you come in, sit, wait and call others without even saying hi or mentioning there is a check in counter you have to sign in at to be put in line. Interesting set up. I recommend setting an appointment if you HAVE to go into the facility.

Warning, it's a nightmare to cancel your Spectrum account. I decided to cancel my account after…read moretheir ridiculous price increase, and one of their reps upped my internet speed without my permission. The woman kept me on the phone for 15 mins, convinced me not to disconnect my internet that day since I was paid to the 22nd, and she marked it to be cancelled on the 20th. BIG mistake - don't do that! It was the first day home from the hospital after my husband had had a stroke when I realized my internet was supposed to be canceled the next day. I figured it would take 5 minutes to confirm the disconnect with a rep. One of these women was lying that the disconnect order was never put through. It took 45 minutes with holds and her asking me questions as I answered (and screamed) to cancel it over 20 times! This wench didn't care when I told her that my husband just got home from the hospital, or I missed a hospital call because I was on the phone with them. Instead, the wench attempted to lower my internet price to keep me as a customer and sell me cell phone service!!!! WTF! Bye-bye to this uncompassionate and deceitful company!

I wouldn't go in to a store today on Valentine's Day the place was busy with lots of couples.. I…read morecame for my T-Mobile Tuesday freebie.. a coffee mug.. didn't wait long as they knew they could get me out fast because I wasn't there for phone issues.. lol I love my T-Mobile tues freebies

Fraudulent thieves. Never pay a T-mobile bill for anyone or they will charge your card without…read moreauthorization. They will also lie and drag out you paying off "free" phones to keep charging you for service you have cut off. Zero integrity.

Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

I ordered a new iPhone XR off of the website. It took 2 weeks to get to me and I didn't get any…read moretracking number of any sort. All while waiting for the phone, my deployed husband has been trying to call me because he was in an emergency situation, not knowing my phone broke. My old phone through straight talk broke so I had no way of calling and asking about it. Once I got the phone, I pulled it out of the box and it wouldn't turn on. I charged it for 2 hours and it still wouldn't turn on. I walked into this store AND THEY DIDN'T DO ANYTHING BUT HUMILIATE ME because I didn't have a phone number with it BECAUSE I COULDN'T ACTIVATE IT WHEN I GOT IT DUE TO THE FACT IT WOULDN'T TURN ON. The man who assisted me made me feel like I was stupid. He then told me there was nothing he could help me with without a phone number. He made me feel like I stole the phone even though I had the receipts and order number. I contacted them through the website and they activated my phone for me but couldn't do anything about it being broken and told me to go back with the phone number and they should be able to give me a new phone that works with no problems. I went back and within 5 minutes got turned down and humiliated by the same guy. So I guess I am gonna have to pay off a phone that won't even turn on fresh out of the box. Worst customer service I have ever seen.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Outstanding customer service, very friendly and super competent and knowledgeable…read more I'll definitely use this place again.

Have used CW in the past for hardware repair and found them reasonable and good. But we can now…read morehighly recommend them for email migration. If you have an email address that is no longer supported or useful, and you want to move all your emails from the old address to a new address (in our case from Embarqmail to Gmail), then look no further. We knew it would be a nightmare for whoever tackled this (an IT friend tried for a couple of days with no luck), but Eric from CW never gave up and although it took longer than either he or we expected, it is completed now with no problems. We were panicked about losing old emails with significant information, but everything transferred. And it's a flat rate to do this. After checking around, their price was reasonable and we are completely satisfied. We highly recommend Computer Warriors!