Ive dealt with Spectrum for over two years. About billing. They Spectrum store and thr people online when you get them on the phone are not on the same page when it comes to billing.The store will have a different bill than the people you talk to on the phone. Let s get it together. Found charges on my bill and paid for them. I wasn't supposed to be charged for so people read your bill statements so you won't be paying for services you don't have. The people on the phone are very respectful and nice. read more

Manager gave me an attitude about returning product when their machine would not let me sign in

Zero stars. Charging $5 each month to pay a bill in full & on time. Said i can avoid this by paying in person. I'm petty enough to do just that. read more

Utterly horrible customer service and billing related. If I could give them a negative rating, I would. In my case, I got spectrum for internet. Absolutely pathetic service, constant service interruption, down time, internet would go down about every 3-4 weeks. I would call, go round and round on the stupid phone tree, before finally talking to a human and getting a tech to come out. After about five months of this garbage, with three internet outages during that time, I cancelled internet service. I spoke with them multiple times about getting a refund since service was down about half the time. Not only did they not do that, they billed me for the last month! When I didn't pay that last one, they sent me to a collections agency! Inexcuseable. How does spectrum stay in business! read more

Prices continues to increase (up to $95) and when you call to ask for help with lowering the price, customer service tells you "sorry there's no promotions". I found a different service with Metronet (Fiber Optics) for $49 a month and when I called Spectrum customer service they immediately said they could beat Metronet's price and offered me a promo for $47 because I was a loyal customer. I told them that the new service was already connected and it was to late. They advised me that I unfortunately missed the billing cycle by one day and I would have to pay for an additional month of $95, they didn't even pro-rate the last month for the days you use, in my case I used 1 day out of the new month. So far I'm happy with Metronet and would never recommend Spectrum to anyone. read more

spectrum has terrible customer service while also having terrible internet. after paying over $120 it was decided to cancel and switch to another internet provider. when asked to cancel, the service rep belittled and insulted the company and then started insulting us because we were "scientifically wrong" about the new provider. then proceeded to up-sale us on their brand new WiFi after he said we were over paying on their old wifi because we were "grandfathered in". then proceeded to question why we didn't call to lower our bills. overall this sales rep was rude and unprofessional and made it sound like we were the problem. I truly hope spectrum fixes their staffing before their customer figure out there is better services out there. read more

not a single good thing about this dogshit ass company ,WiFi is straight ass I get disconnected more than I hang up on spam callers

getting ready to sue them for harassment since they will not STOP sending me daily emails and postal mail, despite my many times of unsubscribing, filling out their online forms to STOP and contacting them by phone and messages to STOP! AVOID THIS COMPANY AT ALL COSTS. read more

I could bash on this company for a while and most of it would be curse words. An automated call saying that the tech is on his way for installation. Then. I get a call from the tech saying he can't find my address. He then finds where I am and says he'll be at my place in 21 minutes. 1 hour later he arrives. He goes to hook up the internet and I tell him all I'm concerned with is WiFi. He tells me that's an extra charge for the router. No biggie at all but I think that could have been said over the phone when I scheduled the install. Who gets internet from just the wall these days? Not happy with these guys and my internet isn't even installed completely yet read more

I've had nothing but bad experiences with Spectrum . They over charge people to just have a few to be exact 15 channels. Eventually if you're smart like me look into leaving them as far as cable tv. Prices for the elderly and older disabled people is ridiculous. Too bad so sad. The other cable company had reasonable pricing. They obviously don't care about anything but how much they can take advantage and drain a person's pocketbook. That will skyrocket and close them. read more

If I could give it less, I would. I called their Customer service (what a joke] I wanted to schedule a recording remotely using time and channel instead of a show itself. It's called manual recording. The girl thought I was speaking another language. She did not listen to what the problem was. She wanted to send a tech to my house after my telling her I was 5 hours away. That's why I wanted to schedule remotely. Their website had nothing to do a manual record. After 55 minutes with her and constantly being on hold, I finally spoke with a supervisor. All he came up with was there a problem with the website. That's was their patented answer. I had Directv for many years and these guys gave me a deal. It's definitely not worth it. I'm going back to Directv read more

If I had the option to give zero stars I would. This company is a joke, rip off and obviously takes advantage of marines and soldiers. Just got back from a deployment and wanted to finally watch college football and yeah not until Monday. Didn't suspend the account while I was gone and huge bill due. Thank you very much spectrum in supporting your troops. Switching to dish now. read more

The line was way too long. Limited staff that should have staggered lunch. We had 5 people helping that went down to 2 people at 13:21. Madness. I've been here about 2 hours and I've not been helped yet. If they don't have a mod to exchange me I think I will get rid of all of it and go to some other company. Signed mad as heck. read more

If they could get less than one star I would give them a zero-Been a customer for years-called to take all services except internet so I could stream . Unfortuantely they said they don't prorate the services and I was paid up until August 10 so if I wanted them to make the change today I would lose the services that I already paid for. They said if I wanted to use the service of which I paid for I would have to call back closer to August 10th as if the change service it is effective that day. So I guess Ill even find another internet provider. read more

OMFG! The worst! And I don't even have my cable installed yet. They were supposed to be here to install between 3-4. It's now 5:50pm! Every time I call the automated system is a nightmare. The customer service peeps I finally got a hold of (2 of them) put you on a silent hold, disappear forever, and come back with no solution whatsoever as to where my installer is. THEN the automated system has the nerve to call me with a poll- and it doesn't take your responses. Just shoot me. I just know I'm going to regret using them....I already do read more

I moved here three months ago I still do not have any Internet service. They had to send out construction to put a line in. After sending out Three wrong representatives I had to call many times and got transferred around about 15 times before setting up another appointment. No one showed up for our last appointment on the sixth. So I went to the store to try to figure things out and they said that they would basically set up another appointment. Today was that day and still no one showed up I've been on the phone for two hours. This is ridiculous and I really wish there was another Internet provider that reaches to our location otherwise I would not have this service. It is completely ridiculous it has been three months now. Their organization skills are horrible and I keep getting passed around to no avail. I am horribly disgusted with spectrum. read more

Great staff and service. The line started outside the door, but they were very quick and efficient. It was not as though they were moving slow or ignoring customers. Had some good conversations while waiting. read more

Worst company ever! I get my bill for 143.00 they were closed Sunday.... And on Monday I get a hand written note on my door that it's now 252.00? Are they on drugs? Don't go with this company dish is alot better an cheaper I ended up throwing away their equipment bc they refused to come and get it! Don't do business with this company and there is a class action lawsuit against them for the same thing in NY IF I COULD ZERO STARS! read more

Not completely horrible but service is either completely going out or is not working too we on a weekly basis. Not to mention that I pay extra each month to have better signal for all my devices. Getting some money back for the amount of times this has happened would be nice. Another recommendation would be to delete my old account because my phone keeps signing into my old one and it's hella annoying. read more

As with several other reviews, if I could give them a 0- negative numerical review, I WOULD! We have now been with this HORRIFIC company a few years, ever since the bought out Time Warner cable and I figured there was no way the next company could do any worse that TWC..... BOY! Was I WRONG! We had been under contract for years, were told our service of which we pay a fortune for strictly internet and internet only, would stay the same, and at the same rate. Again, Wrong! We had the highest service you could get aside from a business, and now I learn they actually have a faster residential service we have never once been offered. Our service has been sketchy at the best of times. In the beginning we did have 3 older children, so 5 cell phones, 5 computers and 1 smart TV, and you would have to shut it all down just to be able to watch TV with Minimal lagging or freezing. And god forbid, of our children attempted to go online at the same time for schoolwork. There app is full of useless information and only good for bill paying, no surprise there! The app always leads you to the phone call to tech support, and they are almost always to busy to take another call and just lead you back the the worthless app. The diagnostic tool is a bigger joke always informing me my modem is disconnected when that is always so NOT the case as I'm usually standing over it, watching it work properly, minus the actual internet service and after a few manual resets just for SAG's....and yet some how when I actually do speak to a very bored and irritated operator Who is astounded I had the audacity to contact them for help, it's somehow still my fault or just where we live that is the problem. Ummm... we are right in Swansboro and by no means on the back forty in the country. I've had one wonderfully helpful tech in all these years, and he was really just here checking the lines, and still took the time to answer my numerous questions. And it's not their damn equipment either! I refused to rent their less than adequate and antiquated equipment for years now and prefer buying my own high end modem and router. And we just went to a higher end mess system a few days ago and now I've restarted and rebooted my set up 2x already and would you go figure, it's out yet again!! It must have been a hella storm I tollway missed! If there was any other cable provider we could use, we would! But they are the only one and monopoly in the Jacksonville/hubert/Swansboro and so on area. And we tried dish, we really did, it was also a joke as one good wind or storm and it would go out of wack. So we are pretty Much screwed coming and going. I wish I could tell you the one other company here trying to make a go of it was better, but sadly only marginally and their actual service here is, and I'm not sure how... but even worse. Praying for the day an actual honest to god internet service provider, answers my praise to and magically appears with low, reasonable rate and great service. Good luck for all you out there looking. read more

We'd have spectrum for about a year now, we just had to recently move so we needed a tech to come out and install our equipment into the new house.... Zachary was his name and we are not pleased with his service. He arrived late and then after only being inside and talking to us for 2 minutes he steps outside to take a personal call and smoke a cigarette. When he finally came inside he was still on his personal call and didn't hook our service up properly nor did he finish the job. He was suppose to move the cable port to a different wall for us and only made a comment about how where the port is doesn't make sense. So we've now been on the phone for a total of 45 minutes for trying to find somebody to come out and move the port and then for us to be able to access all of our channels. We pay WAYYYYYY too much money for people not knowing how to do their jobs properly and this isn't the first issue we've had with spectrum either...... luckily the customer service workers we've been on the phone with all day have been extremely helpful and understanding. read more

So during this pandemic I keep getting threatening messages about my bill...? All I have to say is. Thank God yall only worry about money and that is it!!!! Because yalls website stated clearly yall would not disrupt service. I'm glad I screen shot it. Thx for not looking out plus I reported yall to the news thanks for lying!!!!!! read more

Horrible internet. Unfortunately they are pretty much the only option out here. I can't wait to have AT&T or anyone bring internet services to the jacksonville area read more

My boyfriend and I were supposed to move into a house together well we ended up not moving in. After returning the internet products and requesting my money back. That was back in June and here it is middle of December and I'm still fighting them to give me back almost $60. If they think I will be using them for any kind of services when I move in January they are wrong. Waiting over 6 months for $60 is ridiculous. read more

Spectrum's internet speed is OK, but nothing they can brag about. They're simply keeping up with everyone else. With similar services more widely available these days, price and customer service count. Like all cable companies, you might get a good intro rate, but look out when it ends. Of course, you'll be too busy with life to mess around with cancelling and shopping around for another service provider when that day comes. They get you real good at the end too. They no longer prorate. So if you relocate/transfer out of their service area, and you have to cancel a few days into a new billing cycle, then you must pay them for an entire month of service - even after unplugging from their network and turning in your modem. Yes, you must pay them for giving you absolutely nothing. Of course, if you still need internet service where you've relocated, then you will have to pay them that month as well. It happened to me, and I felt the same way I have felt when I've been ripped off by a less than reputable person/company. There's no logical reason for Spectrum to do that to their customers. It costs them nothing for someone to cancel their service inside of a billing cycle. Nothing. I was stationed in NC three times for a total of eight years. I used Spectrum each time. I'm sure I'll end up in NC again, but I will never use Spectrum again, nor would I recommend them. read more

I have been without cable TV and phone service now for over a week. I understand that following Florence, things may be a little slow but it seems that JOEMC and other power companies were in place to restore power as quickly as possible. Spectrum, on the other hand, is the worst ever. I have tried numerous times to call them but get the old computer lady voice telling me service is out in my area. DUH! And that is only if I can get my phone to work, which is seldom. They are all connected. I left a message for them to return my call and when they did, all I got when I answered was a busy signal. Could not speak with anyone because my phone is out. It's tough being this isolated. Spectrum is bad, bad, bad to infinity read more

Jacksonville NC had a moderate thunder and lightning storm pass through on Monday where we lost our internet and cable because of a "power surge" that fried the 2 cable boxes and 1 internet modem but didn't affect my tv, Xbox or printer or tv in the other room. Went 24 hours with out any services and got told to go to the local store to replace equipment after no technician showed up for appointment number 1... went to the store got our "brand new" replacement boxes and brought them home to set up and what would you guess... one of the cable boxes won't work... spent 2 hours with a woman in technical support treating me like an idiot by asking me "did you put it on the right input?" Yes you idiot I did, but clearly this new box is broke... so she sets me up appointment number 2 for today between 3-4.... well it's 5pm now and the tech never showed up so I had to call to find out some dumba** at spectrum accidentally cancelled the wrong appointment lol.. this place is a complete comedy show. SPECTRUM IS THE WORST SERVICE I'VE EVER HAD... I WOULD NOT RECOMMEND THIS CRAPPY SERVICE TO MY WORST ENEMY. We had 2 employees from spectrum (a technical support agent and a local spectrum store manager) tell us that for the pass 20 years they have been giving out used/ broken equipment and thinks it's okay lmao it's not even remotely worth the cost or aggravation. I will give an update after appointment number 3 read more

Can you get less than 1 Star? Had a technician at the house last night (Saturday night) to hook up cable and internet. He was late getting here, hooked up the cable, but couldn't get internet to work. Finally at almost 10PM he gave quit for the night, and said he'd be back in the morning to get it squared away. Waited until 1 pm Sunday and finally called customer service. They assured me I didn't need a technician, because their tech support division could address the problem remotely. They transferred me to tech support where the conversation started over, and they couldn't fix the problem. I then talked to a supervisor who apologized and said he'd transfer me to dispatch to get a technician out. Dispatch answered (now 2+ hours into the phone call, and asked when next week I'd like them to come out. When I asked for a supervisor, I was magically disconnected. I called customer service back, explained what had happened, and she said all she could do is work through dispatch to schedule me an appointment. I lost half my Saturday, all of my Sunday, and now have another appointment for tomorrow night. The supervisor in customer service actually told me that there is no common leadership or coordination between the departments and that's why she couldn't help get someone out sooner. Get your cable and internet anywhere other than spectrum. read more

Ok so where do I even start. This company blows huge chunks!!! I have been loyal customer if TWC for years until my service was changed over to spectrum without me having a word otherwise. My bill immediately goes up. My service immediate goes down. Now mind you. I set up the account and my husbands name and was on the account as a user, as I am the only one in the house who calls and makes any type of changes to this account and it's always been that way however we change over to spectrum and assuming which I know what happens when you do that our bill would change nonetheless and that everything should remain the same as it is with Time Warner cable that is not the case I called to make changes and they refused to talk to me even though I'm the one that set up the account in the first place. Their service sucks their company sucks the actual people who work in the Jacksonville location are super sweet and nice however the people who work at corporate offices they blow big sharks I hope their company goes under they suck and they have no respect for their customers read more