The best ever. The young guy with a beard was exceptional. I had Been to many people The get my…read morewifi to recognize my phone. He went above and beyond to finally fix it. Thanks so much. Very nice person and deserves a raise in pay. Thank you. Charlene K. 7/16/26. Best ever!!!!!!!!! Western Blvd. Jacksonville NC. VERISON STORE. PS. He worked with Destiny.

Absolutely love this location, Shane the manager went above and beyond. Our family is aware of…read moretheir awesomeness! Thank you again!

Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

I had an order I got in mail that I did not order and was told to take to my local store. God bless…read morethem they were so sweet and tried so hard to help me figure out how to return an item that was obviously sent to me by mistake but it wasn't so easy. The young ladies that work in the store at this location are top notch. They got on phone to work thru it and in end I was happy it worked out. I love rack room when they have sales and I'm sure I'll come back to shop soon.

I buy all of my shoes here whether it be casual, athlectic, business, or beach shoes. They have a…read morenumber of different discounts and daily specials that make it easy to stock up on shoes for you or the family without breaking the bank. The staff is always friendly and helpful they care about their customers and make it a point to talk to each and everyone of them. Everytime I come in they remember me and ask about my daughter if she isnt with me.

I placed an online order over $320 & when I realized I had ordered multiple orders of the same item…read more(I really need to freeze my CCs when I'm on pain medicine) the older woman at the counter behaved as if the return was coming directly out of her pocket. She had a terrible attitude. Sometimes I think it could be me but my bestie was also with me and she's even keeled but mentioned it when I met back up with her in the parking lot. I mean, she was shopping and was so turned off by this older woman, she left the store. Not only did she have a poor attitude she wasted several minutes of my time holding my receipt so close to her face it was if she was blind, despite the glasses on her face. From this point forward, I'll order my things online and get delivery at home, just to avoid dealing with this woman. Her attitude was so poor I almost returned my entire order but I needed jeans. I had 14 items in this order and only kept 4. The 2 stars are for the jeans & how adorable they were.

A big shout out to the girls working today. June 2nd. I took in tons of clothes to try on since…read moreit was my bday. Had to try different sizes of several garments. The girls were helpful and never showed any attitude, which is so nice to see now-a-days. Kudos for doing a great job. Thanks for all your help.

Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

I went in to this location with a return that we ended up making an exchange. The computer systems…read morewere having issues and instead of just dismissing me all three associates working made sure I was taken care of. Alyssa especially went above and beyond and spent time on the phone with customer care to get my issue resolved on the spot, checking in with me consistently to update me and ensure I was doing alright. Mary and Bre initially greeted me and were more than helpful as well.

What a fun and clean store. So many things to look at. Service was friendly and they had a…read morevariety of different things. It was my first time and I found a few items that I had not planned on purchasing. The check out was a little confusing - the receipt comes out in an odd place, but I had a fun time shopping. The items are well valued as most discounts stores are.

Super cute store in the parking lot of Walmart. I went in after Christmas right before Valentine's…read moreDay and there was lots of Valentine stuff and still some Christmas stuff. Employees are super nice. The store is well organized and clean. It's not just thrown around and hard to find. I wish they opened up a little earlier, but that's it, love this store I think I'll go there today!!!

i've been a verizon customer for about 4 years now and i think i found the best clerk…read more I've recently been thinking about switching but Mrs. Yesica Cruz reminds me of why i picked Verizon in the first place. She was very professional, confident and knows her job. i think she needs a raise or something

I have had a headache with this store for weeks. Yessica didn't fully understand what she was…read moredoing. She gave me and my sister prices that were lower than what they really were because she didn't explain all the extra fees attached to the upgrade and we both ended up paying more than we originally thought. I live in GA and my family lives here, and my sister was getting an upgrade, it was a good offer, and the offer was extended to me with the promise of it being okay that I was not in town for a few weeks. I was told my new phone would be good to be picked up from my sister and it would be good to go when I got into town, but my phone stopped working for hours when my sister picked them up. They ended up having to fix it at the store, and then the didn't give me a return box for the phone so I had to go into the store to get the box. I also started getting messages saying I would owe money if I didn't turn my device in because they didn't put the extension in the system. Anyways, I get into the store yesterday and ask for a screen protector and the guy put it on not centered and a few hours later it cracked in my pocket. I go back today and they said I dropped it so they couldn't do anything and told me to go through the manufacturer and made little to no effort to help me with that. All in all I would advise anyone with questions to go to a different store for the best service and avoid all the unnecessary stress we have had with this store.