Went in to see what kinda iPhones they had because mine was hell bent on stabbing me because of the…read morecracked screen. They had reasonable prices and I got the phone with the storage that I needed. It came with a 90 day store warranty, and that is just awesome. And who I believe is the owners daughter was the one to ring me up. Everyone was very kinda and you could definitely tell that this was a "mom and pop" place. The only bad thing I gotta say is that I just wish the little lady would have taken help from her dad with the screen protector because it is starting to come up on a corner. I will definitely be going back!

How professional want to lie on the internet one it wasn't the phone it was a mini PC u asked 50…read morequestions about then said your not interested yall will be out of biz soon I will spead the word of yalls crappy biz yall buy stolen iPhone and I can prove it do you wanna go there actually we will go there be prepared clear your shop of stolen phones you bought I know 2 people who found lost iPhone locked and you still bought then call me a liar I dare you. You will have the cops there so d Fast

I was sent to this CPR location by Assurant/Spectrum Mobile Protection for a screen repair on my…read moreiPhone 16 Pro Max. The phone was fully functional prior to service. Within two days, the OEM replacement screen failed. I returned on Christmas Eve and was told it was a possible Apple defect. An aftermarket screen was installed as a temporary solution, and that screen failed within a day as well. Before the second screen was installed, a CPR technician opened the phone and confirmed there was no water damage at that time. The technician who performed the initial screen repair was not present during this inspection. After these repeated failures, the phone later showed visible moisture around the Face ID/front camera area, which was never present prior to CPR's repairs. The technician who performed the initial repair then gave contradictory explanations, first claiming the phone had water damage earlier, then admitting that was incorrect, and later claiming it "now" has water damage. When I requested a manager or owner's contact information to resolve the issue, I was refused and told to "leave a Google review." The technician escalated the situation by raising his voice and acting unprofessionally. Due to multiple failed authorized repairs, I was forced to file a second insurance claim, pay a higher deductible, and pay extra for Saturday delivery because I run multiple businesses and rely on this device. What should have been a simple screen repair became a costly replacement caused by failed repairs and lack of accountability.

Total complete rip off. Tried charging over $200 for a screen replacement. That was the after…read moremarket screen as well, when I asked for extra resources I was simply ignored.

I've used them twice - being from out of town and needing work on my phone that we do not have…read moreavailable where I live. Fast same day service. Very reasonably priced and good work by friendly and knowledgeable staff. They will be my go to when I need anything for my phone or i pad.

These guys are great. They can help you out with pretty much anything that you plug in.read more

Customer service was great.. very helpful and does work for insurance for my cell phone…read moreasurion...I'd rather have fixed here then send off.. at least I know it's taken care of and what I'm getting back...

Great customer service ! So helpful and kind. I will always come to this location . Very…read moreknowledgable

Beware: A dishonest, dismissive, and incredibly frustrating experience…read more If you are considering spending your money here for a simple screen replacement, RUN. My $300+ investment resulted in multiple repair failures, HOURS of wasted time, and incredibly shady business practices. I deeply regret not taking my phone to a reputable shop. Here is exactly what you can expect if you leave your device in their hands: Endless Failed Repairs: I paid $300+ upfront for a screen replacement. What followed was an absolute nightmare--three separate trips back to the store over three days because their work kept failing. First, the new screen began physically lifting off the phone. Then, the screen went completely unresponsive (I couldn't unlock my phone, answer calls, or use it at all). Wasted Time: On my third visit to fix *their* mistakes, I was left waiting for THREE HOURS! Gaslighting & Zero Accountability: After they replaced the screen *again*, a brand-new issue appeared: my front camera was extremely blurry. It worked perfectly before they touched it. Rather than taking responsibility for damaging my hardware, they completely dismissed me and claimed I "must have changed a setting myself." Shady Business Practices: When I finally asked for a refund for this disaster, I was told I could only get my money back if they glued my *original shattered screen* (from three days ago) back onto my phone. To make matters worse, they told me: "The POS system can't process full refunds." That explanation is blatantly misleading, makes zero logistical sense, and felt like an intentional trap to take advantage of customers. As a customer, I remained patient and respectful through every single visit. I just wanted the working phone I paid for. Instead, I left feeling dismissed, blamed for problems their technician created, and stuck dealing with hardware issues that only appeared after they opened my device. Save your $300, save your time, and save your sanity. Do NOT bring your devices here.

Omar is amazing! The best ever! His customer service is what makes me come back. Thank you so much…read moreOmar.

Why does yelp keep loosing or deleting my reviews. I have done a review for this location before. I…read morereally don't want to write it again. Staff is nice but there are not enough of them, the are often juggling too many things and seem worn out, I feel for them. They could use ore training too. I needed something printed and sent FedEx and the woman working the counter had no idea what to do. I came behind the counter, put in my thumb drive printed my files, located the shipping envelope, took her to the computer and showed her how to set up a print order in their system (which I had never done before) and sent my job though. She was able to check me out so I could pay. And no it wasn't her firs day, I had seen her there in other areas several times. I didn't mind helping her, I was disappointed she was left in an area where she had not been trained how to use the computer and do the job needed in that section. For some reason they have gotten rid of most of the office furniture and some of the office chairs and replaced it with flea market stye large bin filled with returns and junk marked down to almost nothing. It cheapens the showroom and brings down the whole place, they are ugly, the packages and items in the giant bins are open, broken and picked over.

Incorrect sales information, manager is rude and doesn't help . Sales are practically not existent,…read moremanager needs to be replaced

I go to Payless Wireless multiple times a year because as you know, IPhone screes break like every…read more3 months well if you are me at least they do lol. The first time I went I could tell this place was special the owner Bryan is supper chill, easy to talk to, and if you are lucky he will bring his two amazing dogs with him to work. Which by the way are the most best behaved dogs on this planet lol and super sweet. Bryan is so patient with what ever you need help with. He has basically taught me everything I need to know about my IPhone in 10 minutes. If you need a new phone or a phone fixed this is the best place to go in Wilmington. 100% recommended PS: I'm pretty sure they do it all like also fix laptops, computers TVs etc..

By far the best cellphone repair store in wilmington…read more Defiantly the best prices and the fastest service. And if they can't fix it, you don't pay!!

I spent hours trying to get my phone to work and was just about to give up, but I decided to give…read morethese guys a try. 5 minutes. That's the time it took for them to fix my phone. Don't be dumb like me, go here first. They are super nice and very knowledgeable. Also, if you don't already know about it, and you own a verizon phone, I would highly recommend the pageplus service too- so much cheaper, same coverage and no contract. These guys can get it all set it up for you. They also had a nice selection of phones for sale, so the next time I need a new (used) phone I'm checking here first. Great place!

My son broke the screen to my iPad mini so I decided to try this place out based on the reviews…read more Everything was great at first but home button was placed back in properly and not the buttons are all stuck and the screen turns off all the time. My iPad is ruined and barely works as before and all I wanted was the screen fixed now nothing works correctly.

Screen was replaced on 7+, home plate/button was broken by technician during repair. Rendering the…read morephone inoperable and not able to be repaired.

From the owner: iPhone Repairs, iPad/Tablet Repairs, Phone unlocks, New Activations, New & used phones, Accessories…read more& Prepaid Cellular Bill Pay