We frequent this store since it became our AMAZON RETURNS location, and the staff is handling our…read morereturns fantastically well, very efficient, courteous and friendly! No matter how many items are getting exchanged or returned. We highly recommend them over all the other Amazon drop off locations in Jacksonville NC!

First time I've ever gone to a UPS store that makes you "rent" a computer to then charge for the…read morelabel that's already paid for and just wasn't able to print at home. Store was clean and quick, but a little more than flustered that I just essentially got charged twice for trying to do things more efficiently.

Make sure to check. your bill and see that no other services were added on without your knowledgeread more

I am not sure why these other reviews are negative, but if you are concerned about the pricing and…read morehidden fees of your bill before you come into the store, expressing it to the sales rep resolves the issue! *For the record, I NEVER leave reviews, but the staff here deserves it. Before I started coming to this store location (inside the Jacksonville, NC mall), I dreaded seeing any local AT&T customer service reps in person. The wait was always TERRIBLE, and the other local stores refused to set an appt over the phone; they told my husband and I we can only make an appt through the app and it didn't always work so we would have to wait LONGER to see a rep because we would have to physically make an appt in store. As a result, I began to call AT&T customer service reps rather than go in person (and their call center customer service can be dreadful, too). It's not a good sign when your customers avoid having to deal with your company if possible, and that's the road we were slowly going down with AT&T... My husband and I were going to merge phone plans to save money, so we reluctantly went to the local store closest to our home to discuss pricing and do it in-store. We were so frustrated we walked out within 3 minutes. Desperate, we then went to the Jacksonville, NC mall location and have never had a better experience! The staff was SO helpful and friendly. Not only did we receive the help we needed, we ended up getting a DIRECTV package and preordering 2 iPhone X's as well. One staff member in particular, the manager Curtis Swenson, made us feel like we are more than just money in AT&T's pocket. I have never experienced such excellent customer service from any cell phone/cable provider rep that I have ever been with previously (we have been with Verizon, Sprint, and T-Mobile). Since then, if my husband and I have had any questions or problems, Curtis has not only remained patient and polite amidst our frustrations and complaints, but also fixed them in a timely manner and empathized with us over things that weren't even his fault (AT&T dropped the ball when iPhone X preorders came through and promised many customers that the phone would be here long before it actually arrived). The other store staff are amazing, too. We highly recommend Curtis Swenson and all of the other AT&T staff members inside the Jacksonville, NC mall. And as to the negative reviews before this one, I can vouch from our MULTIPLE interactions with these staff members that if you have a concern and bring it to them, they will do whatever they can to fix it. Fees that are tacked onto your bill aren't always within the employee's control, and any modifications made to lower your bill don't update on the website for a little while. Just talk to them about it!

We came in for one specific item and left with a basket full of diy projects…read more I've always preferred Ace hardware stores over the big box hardware stores. They always have what I'm looking for because the stores are better edited and organized. The staff is also better trained in customer service not to mention they all know their stuff. That is the case here too. Recently opened by two brothers buying here helps support local businesses and a better grade of staff who know what they are doing. They have a great BBQ section and they will assemble and deliver any of the grills for free. The regular big hardware stores don't do that. We met Matt, one of the two brothers who owns the business. He's clearly passionate about offering a great value and service. The staff are ready to help and solve problems not just point where stuff is. There are also some local items to buy like most Ace stores that add a nice personal touch. We look forward to going back and supporting our local businesses. Oh and they do military and vet discounts too.

Came in for a ratchet set and was greeted warmly by the salesperson at the door, which I…read moreappreciated. However, I felt uncomfortable when they followed me around the store instead of giving me space. If I need assistance, I'll ask--I'd prefer a more hands-off approach unless help is requested. Didn't buy the set, way more expensive than Lowes and with fewer pieces.

I've used this place multiple times and have no complaints! They are patient, kind and courteous…read more Buy stamps, drop off packages and ship from this little shop. There isn't a need to head to the post office. They have multiple options for shipping packages and have quite the variety of stamps. The service is great and always quick! Which is appreciated! Keep up the great work!

I am a local artist and have used them a few times for scanning my art/ printing and even shipping…read moremy pieces out to my customers. I have never had an issue until recently. I can have a lot of grace and patience especially for newer staff members who may not have the muscle memory for the job just yet, but I came in this last week, waited in line a bit, and was greeted and served by a newer team member. I came with a few art pieces (none bigger than 9x12 in size) I needed packaged and shipped to 2 different addresses. We sat in there a good 45 min waiting, watching the whole time, she struggled to pack them correctly and something in me knew I should have triple checked if the packing slips ended up with the correct boxes but I decided to trust her. Side note: One of those packages was going to a dear friend who just had a huge loss in her life and the piece I was commissioned to do was to commemorate them at the funeral. I gave myself enough time to ship it out so it arrived on time. I left after waiting a long while to finish up everything and got my tracking numbers. The first package arrived when it said it was going to (the one for the funeral) and she opened it and told me it was the wrong piece. I immediately called the store and Kim was very helpful in getting me new shipping labels to then send to each person and get them to resend each package. Very thankful for her help. I was informed that my inconvenience was noted and that a manager will reach out and follow up. It's been a few days and still haven't heard anything. I can have grace for the new trainee but this is when the importance of what's shipping comes into play, you never know as a customer service rep what's super important and what's not. This particular commission getting there late affects my business and makes me look bad for not getting it there on time. This person paid good money to receive this piece on time and was very disappointed. All of that being said, I will keep coming back, I won't let this deter me from support a local business but I share this experience more for the team. I know things happen and I'm really understanding, it just affected my business in a way that may make me reconsider if I should use their packing services and just package my pieces myself. I will still come back to scan and print and ship.

I've spent over 1k at this location for household use and I've always been pleased with my…read moreexperience. The managers are particularly helpful.

Sherwin Williams overall is a beloved paint company by all accounts. HOWEVER, my location sucks at…read moreservice!! Went in excited to pick paint.. And we will be needing LOTS of paint. After about 10 minutes of searching the many "whites", NOT ONE PERSON OUT OF THREE behind the counter greeted us, asked if we needed help or said anything when the cold energy helped us to decide to take our GREEN money elsewhere!! Too bad Jacksonville NC SW!! Your loss. DO BETTER!!

It is a typical Lowe's store…read more The selection is huge. Cleaning products, lumber, tools, paint, you know they carry so many brands. Pricing is the same as many chain home improvement stores. There is nothing special or bad about pricing. Service is what it is. So many Lowe's no longer have cashiers. That to me is a joke, but hey who am I to judge. Oh yeah a customer. A typical Lowe's, a little cleaner than most so they have that going for them.

There are two Lowes in town, I prefer this one because there's a bit slower vibe, people take the…read moretime to be more helpful and friendly. Not that the other location is bad, only because it's in a busier part of town and gets more traffic. The whole area where this Lowe's is located has newer stores and restaurants nearby, which adds to the preferred location. I can always find what I need, the restrooms are usually clean (and up front), and the store is always picked up and well-stocked.

Disagree with the layout, it confuses me and doesnt seem very clean or organized. You walk in and…read moreits like " WELCOME TO GAMESTOP AHOLE WANT GAMES? WE GOT GAMES! AMERICA! HELL YES WE BUY YOUR GAMES AND GIVE YOU CRAPPY MONEY FOR THEM? HERES AN EXPLOSION!" I feel as if it were managed better and the volume not so loud it wouldn't confuse me so. I used to work at a GS a long time ago and i get it. the employees have to push reservations and subscriptions and probably works for a Dbag district manager all while receiving pity pay so they can cycle it back into their video game addiction. I feel you guys! So i know that job sucks even though its in a game store. Its the corporation that is evil! Anyways, less clutter please!

The store had a lot of room and gift cards which was what I was looking for. But there were…read moreproblems such as the computer being down and a leakage, other than that there was a wide selection of games and a kind cashier.