Incorrect sales information, manager is rude and doesn't help . Sales are practically not existent, manager needs to be replaced

I gotta be honest, I'm not a fan. Walked in to get a notebook made for a work project. I advised the associate the document may be too large to send via email. They say this is the only way they can help me. I asked if they possibly had a store USB, which I have experienced at several other Staples locations. No. Okay, so I send the email and pray it works. While waiting, an older gentleman is asking how to use the fax machine. Instead of the associate walking over to help, which is her job, she shouts at the guy from across the counter. Now, being an older gentleman he didn't quite understand her instructions, so I walked over to help him. Two minutes of my time and the gentleman was helped. With the customer service severely lacking, I wait 9 minutes before an email is shot back to me stating the Staples email is full and cannot receive any other emails. The associates give me a store email to send which pops back stating the document is too large to send to the store email. The ever so helpful associates tell me the only other way would be USB. I asked if they really thought it should be the customer's responsibility to pay for a USB drive to transfer a document given their email is full. Literally a shrug and an overall yes. I'll drive literally anywhere else, even pay more money if I have to, not to go back to this Staples. I have attached the email below showing their inbox was full and could not receive more messages. read more

Staples - Staples email inbox full and unable to receive messages. - Printing Services Near Me - Jacksonville, North Carolina

Bad service. I had a last minute interview and wanted to print only 2 resumes out. I asked if that was ok and they said it would take an hour. I said why can hour ?! You guys can't just help me out please. She said we need to " delegate our time" I could not believe it. Last time I was there. This women printed a paper out for me in seconds. No lines today and last time. If someone needed the help I would help real quick only takes a second. Never going back there again read more

Bad service,people has no clue about product detail information or product location. Waste of time read more

I run a local business and have been using this Staples location for my printing needs for some time now. My orders can sometimes be complex and time consuming, yet Julie who runs the printing area is always so patient, thorough, and helpful. Recently, their GM, Jesse, was quick to accommodate anything I asked for regarding a printing job I needed, and took the time to make sure I was satisfied with the services I received. The store is typically very busy and I consistently notice that their staff patiently assists every single customer. Keep it up! You guys are doing a great job! read more

Staples is a good place for office supplies, small stationery items for teachers and supplies for students. I can't complain because Staples is not known to carry supplies only for teachers. I was looking forward to decorating my classroom but I guess I'll have to go somewhere else. read more

Saw a very rude gentlemen (Greg) dismiss an older customer very rudely. Same individual likes to not recognize waiting customers. I'm guessing to hope that someone else takes the customer? read more

I walked up to the copy and print center and was asked if I was picking up. When I replied with "no," the female working said, "so.. what do you want?" I let her rude attitude slide because I needed to get my little project done. I needed to have a document down sized into a little book and I was told no way, it couldn't be done. I told her it can be done because I've seen it. She goes well, if you have the digital copy I could do it. Hmmmm ok. Why not say that in the first place? Second part, I had another document that was already a small book but needed to be cut out. She said they charge $3 to cut each piece of paper.. x 30 pages would be $90 to cut paper. Yeah right, Staples. read more

This store has the rudest, least helpful employees of any store I've been in. After the rude lady behind the desk, where you ask for things like business cards, was finished doing nothing but getting mad every time I needed help, I just left. There was one lady, middle aged that was helpful. She was the only person in there that seemed concerned in any way about their job. I will avoid them at all cost, unless they are the only place in town that has what I need and I'm in a hurry. read more

I give staples a low rating not because of poor service but because the store is outdated with the exception of its reproductive ability everything else can be done or bought faster and cheaper online. The place has been a staple....of jacksonville for many years but aside from catering to an older generation tbat is still reluctant to embrace technology the store is a dinosaur lumbering around in its final stages of life. read more

They told me I could not scan a Marine Corps training roster because it was against copyright law. I am a lawyer with six years of experience including experience in intellectual property. Copyright does not apply to lists of data, only to creative expression. See Feist Publications, Inc., v. Rural Telephone Service Co., 499 U.S. 340 (1991). Copyright also does not apply to documents created by the government. 17 U.S.C. § 105. If you need copy/print/scan services in Jacksonville, go to Pack Post n More. read more

Staples is definitely my choice for office supplies if I need something quickly or if I want to browse in person. The store is clean and well-organized and the staff is friendly and helpful. They are rarely (if ever) out of stock on the toner I need and their emailed coupons are plentiful. They definitely get a thumbs up. read more

Staples - Printing Services Near Me - Jacksonville, North Carolina

This Staples is decent. Their pen selection could be better (I need more color options of the Pilot G2!), but it's not a bad store for Jacksonville. Service is always friendly and courteous, and the Staples Rewards program does have some good offers every now and then. read more

I'm reaching out to acknowledge the excellent customer service I received from Manager Ken and the copy center associate Whitley. My two teen grandchildren and I were at the Jacksonville, NC store late afternoon on Sunday. Whitley was patient and professional while walking me through the scanning process, she also interacted with both of the kids and tended to another customer at the same time. She provided equal attention to all of us in the copy center with grace and kindness. I asked the manager Ken a question and of course he walked me to where the items would be and we had the most pleasant conversation during that time. He's very cordial and has an excellent manner of communicating. I hope that you'll give these two a pat on the back and share with them that they made our day! The task that I'd dreaded ended up being an excellent time at Staples. We'll return again especially as school starts and prior to that, I need another office chair! Let these 2 know that the Smith family thinks that they ROCK (per the kids too)! read more

This Staples is large and has a lot of options which I like. I went to buy a new printer today and three of the four staff members I encountered seemed like they hated their job. I'm not sure what was going on but, good customer service goes a long way. You should at least speak to the customer you are ringing up. read more

Typical staples. The staff especially the manager can really use a customer service makeover.

Came to this staples to purchase some map overlays for my husband, the manager was extremely helpful (which is why I gave this one more star than I wanted to) even though I came in about 10 minutes to closing. He saved me some money by letting me know I could individually buy the overlays at the copy section of the store. So I walk up to the counter and the lady behind the counter, I *think* her name was Amanda but don't hold me to that, looks up at me and sighs--Really? Lady you're getting paid to be there sorry I interrupted your Facebook time when you thought you were skating the last 10 minutes at work, so I tell her what I need and she looks at me like i'm stupid with another sigh "you mean projector paper?" at this point I'm about to get really freaking Florida on this broad because my biggest pet peeve is rude people for no reason. At this time another lady walks up behind me in need of having something shipped, she immediately snaps at the lady "Well we are about to close so I doubt I have time for you". The lady behind me and I shared a moment of "wtf this b&%$& must be hungry or something". Anyways I got what I needed and will avoid the rude lady at Staples next time and order from Amazon Prime because I would hate to make that lady have to get out of her chair to pick up some papers and put them in a bag for me. Would never want to inconvenience her. (Sarcasm) read more

Thank you to George and tonight's Operation Supervisor (29 Nov) for the assistance. They were a huge help with the price matching. I appreciate it. Thank you. read more

Mgr super helpful with sending packages. Young guy very helpful and knowledgable with printers. Customer service much improved - now if they'd only answer their phone..... read more