I am a local artist and have used them a few times for scanning my art/ printing and even shipping…read moremy pieces out to my customers. I have never had an issue until recently. I can have a lot of grace and patience especially for newer staff members who may not have the muscle memory for the job just yet, but I came in this last week, waited in line a bit, and was greeted and served by a newer team member. I came with a few art pieces (none bigger than 9x12 in size) I needed packaged and shipped to 2 different addresses. We sat in there a good 45 min waiting, watching the whole time, she struggled to pack them correctly and something in me knew I should have triple checked if the packing slips ended up with the correct boxes but I decided to trust her. Side note: One of those packages was going to a dear friend who just had a huge loss in her life and the piece I was commissioned to do was to commemorate them at the funeral. I gave myself enough time to ship it out so it arrived on time. I left after waiting a long while to finish up everything and got my tracking numbers. The first package arrived when it said it was going to (the one for the funeral) and she opened it and told me it was the wrong piece. I immediately called the store and Kim was very helpful in getting me new shipping labels to then send to each person and get them to resend each package. Very thankful for her help. I was informed that my inconvenience was noted and that a manager will reach out and follow up. It's been a few days and still haven't heard anything. I can have grace for the new trainee but this is when the importance of what's shipping comes into play, you never know as a customer service rep what's super important and what's not. This particular commission getting there late affects my business and makes me look bad for not getting it there on time. This person paid good money to receive this piece on time and was very disappointed. All of that being said, I will keep coming back, I won't let this deter me from support a local business but I share this experience more for the team. I know things happen and I'm really understanding, it just affected my business in a way that may make me reconsider if I should use their packing services and just package my pieces myself. I will still come back to scan and print and ship.

Exactly what we needed! We can not be home to sign for delivery but Goin Postal had our back. Thank…read moreyou.

Scanned a custom drawing that printed great on shirts for a group of 27! Quick turnaround, great…read morestaff, and experienced in military custom/regulation shirts. Will use Sophie's again if need be!

In a crunch and needed some engraving. Stopped by on a Saturday and they don't even abide by their…read moreown posted hours. Will not even attempt to come back. It was 12:00 and they are supposed to be open until 1:00.

The business cards they made for me turned out very nice…read more If you are in no hurry and don't mind paying a premium for waiting longer than you'll be promised, this is the right place for you. Given the length of time I had to wait and what I paid for them, it may have been cheaper and faster to have 250 cards hand painted in oils; individually.

From the owner: Family owned and operated offering the absolute best in graphic design and customer service!read more

I was in need of help with package shipping and tracking questions and Tara was very helpful,…read moreknowledgeable, friendly and provided me with everything I needed to know. I would definitely recommend this business.

We brought an iMac 27 down from a UPS store in VA to this shipper, because the cost of shipping it…read morefrom that store was so exorbitant that we couldn't even believe it. Ben from Goin' Postal not only worked with us to get the computer wrapped properly, but he gave us the best guidance on shipping it at a reasonable cost (and which also covered insurance for it). We were beyond pleased with his service and store, and we would highly recommend him and his very friendly staff for any of your shipping needs!

I would not recommend PostalAnnex after my experience with them. My wife dropped off a package at…read morethis location, and the package was apparently lost. When we contacted them about it, we were told that my wife never dropped the package off, despite the fact that we know it was brought to the location. What makes this even more frustrating is that the package contained personal belongings, and PostalAnnex has refused to refund or take responsibility for the items that were lost. Instead of trying to help resolve the situation, we were essentially told that the package was never there. Losing a customer's package is bad enough, but refusing to acknowledge that it was dropped off and refusing to take responsibility makes the situation even worse. I expected better customer service and accountability. I strongly recommend keeping documentation, receipts, tracking information, and any proof of drop-off if you use this location. Based on my experience, I will not be using PostalAnnex again.

Disappointed!! I bought an item from Amazon and PetSmart to be sent to my PO BOX. Both sellers sent…read morethem via FedEx, who doesn't ship to a POST OFFICE. First off... Why send it this way?! Instead of contacting me at the provided number/email, the packages were sent to my old address far away from my current home (have no idea where they got this old address) Contacted FedEx to pick up the packages, however they never came to pick them up. Luckily, the old neighbor was able to drop them off at a half way point. This location, which I thought was a FedEx site. When I arrived here, the guy states they charge over $10 for a "pick up fee" for these packages! This was not mentioned on the phone when I called to ask if they could hold the packages..... $10!! FedEx did not deliver them correctly and I'm penalized for trying to get my packages at an authorized FedEx dealer. Dude didn't even ask if he could help me get the over 50lb package into my car. Not cool.

Awesome people. Awesome products. This place is a one stop shop for my business. They did two of my…read morebuilding signs for two locations and knocked it out of the park. Highly recommend.

Great customer service. They processed my order quickly and met my tight deadline. Highly recommend.read more

Such a great feeling to be greeted with a smile when you walk into a business. Friendly and helpful…read morestaff too. No need to touch the door. Just wave at the sensor, and Open Sesame! What a genius concept for when your hands are full with boxes...or for COVID precautions! They accept UPS, USPS and FedEx drop offs, so super convenient! Since Postal Annexes are locally owned, you're also supporting a local vs big box business.

Postal Annex customer service and quality of work is above and beyond next level. Tara, Kay, and…read morethe whole team are kind, responsive and they can do it all! I use them for everything from sending things abroad to printing thousands of prints at a time for work. They can do high quality prints on nice paper for very reasonable prices. I try to give them 5ish days heads up for larger projects so we can work through the details. They nail it every.single.time. I've stopped going to any other postal or print places- do yourself a favor and give them a try.