What a horrible company and we came to drop off some equipment and had to wait an hour. Because there is only one worker, if you can't handle walk-ins, then don't! It's time to switch companies. And if you thinking about this company dont! read more

OK where do I start. Between this company and Hawaii Telecom which has only a 1.5 stars rating on yelp, I guess the only positive thing I can say about Spectrum is that they have 2.5 stars. If I could give less stars or no stars, then that would be my rating. The customer service is absolutely horrible. I called the "1-866" number after searching all over for a local number I got connected to a mainland operator/receptionist helper person to explain that all I wanted to do was turn in my cable box and modem because they weren't working properly. The person on the phone said oh that should be easy, You can just go into any location and exchange it. I asked her several times if there is any appointment that need to be made, and she confirmed several times that I could just go in the same day to bring to equipment for an exchange. She assured me that it should be a fast thing to do. When I went there, the first thing that a Spectrum representative asked me was I need to sign in. Looking around in the Spectrum shop I noticed that there were several people waiting so I asked how long is the wait and the representative told me about 30 minutes. Immediately after she told me this, someone else in the store said that's a lie because you're probably gonna wait more than two hours. I then asked the representative why I couldn't call the store directly and she said she's not sure and I told her that I was very upset that I had to disconnect all my equipment. I also shared what i was told regarding just being able to come down without an appointment and turn in my equipment for an exchange. I then asked her if I could make an appointment for that day she said no but I could go online to make an appointment which I responded, "How am I gonna make an appointment if I disconnected all my things and don't have wifi?". While I was having this conversation with her, others that were waiting chimed in and basically concurred that they were having terrible customer service as well. Some were even making comments in support of me while I was there, which was somewhat comforting. I ended up leaving feeling discouraged and thinking how can they treat customers like this with such poor service. Before leaving I did end up making an appointment for the following day but they told me that I should come half an hour early in case there's a long wait...i wish I was making this up. Sounds like a comedy show but trust me this is reality. I would like to change service, but not sure what else is out there. I might just cancel Cable directly and just use other streaming services as the only other option for Cable is the 1.5 star Hawaii Telecom business. read more

The saga continues. My bill has increased 22% over the past couple of years after it was consistently stable for the years prior. Most recently, my internet bill at another home increased 40%. I subsequently cancelled my service and returned the gateway modem and router. I asked to settle my final bill and was informed that Spectrum does not prorate the bill even though I cancelled my service midway through the billing cycle. There was no emotion from the store representative when he robotically said "we don't prorate bills". He also struggled processing my payment against the card that was active in my profile. IMO this is another big business using inflation as veiled justification to raise prices to customers. read more

In an attempt to upgrade my Spectrum Mobile phone to the 14 Pro Max, I was connected to Renata and she was fabulous! It only took her about 5mins of questions regarding color, storage capacity, trade-in condition, etc, and then she gave me a Ship date and we were done! Great customer service as well as great mobile service! Mahalo, Spectrum! read more

The lady lied to me and stated that I will still pay the same with tv and Internet if I changed my plan to only internet. I called and canceled it and it brought my payment down $40. Straight up lied. read more

This is NOT a reflection on this storefront but there's nowhere to rate the phone representatives when you call customer service. I had a good experience transferring service when I moved BUT shouldn't have got sucked into their $14 plan for mobile service. The rep raves about how easy it would be and I would get the same service. Shame on me for being distracted and didn't realize $14 is for 1GB. Just ONE. So I tried it out and lasted 2 weeks. Almost zero Spectrum hot spots in Kauai and spending 4 days there used quite a bit. Just returned to my faithful Verizon plan and am very happy! read more

Attention!! Spectrum makes it seem you're not paying so much but realistically they are extremely expensive.

This is a situation where negative stars should be possible. Arrived for a simple transaction, return old equipment. Registered for the waitlist, in the 1 1/2 hour(and the counting) we have been here, I've watched multiple people jump the line without any check-in. The 'greeter' is a worthless position. Someone who could handle the simplest of translations, payments, returns, etc., basically stands around doing nothing. It's frustratingly comical at this point. We politely asked for quick assistance, and the response was that it's not my job; I don't have access. Customer service is at an abysmally low level here. At all costs, avoid this place as if your life depends on it. A corporate trainer needs to evaluate the efficiency standard of this location seriously. read more

Spectrum - Internet Service Providers Near Me - Mililani, Hawaii

Spectrum has become the top notch customer caring business service provider with an exceptional friendly and local service. They proactively contacted us on our internet and tv services. Keith was friendly, knowledgable, and found the multiple problems(an interfered connection and a rat chewed wire) We did not even notice our connection was slow. Spectrum knew by checking for us...and fixed it. read more

NOTHING yet. Can't even get to see anyone. I've been waiting for 30 minutes already and I am still number 8 in line and each person is being helped VERY slowly! In my opinion they have HORRIBLE customer service!! How can you have 6 areas to service people but there is only 2 people helping customers in the entire large store. . Keep in mind that there are ALSO online appointments they are helping. Also irritated that when googled it sends you to a closed old office area in Mililani Tech Park. They have TONS to improve on. They are NO longer the only game in town so they'd better step their game up!! read more

I went to spectrum in the town center yesterday, @130 to turn in a cable set top box. The wait for service no matter how short(even if you were just picking up a remote) was est 100 minutes. I got to see the service/sales specialist in about 90 minutes. But someone in upper management is missing the boat if they think this is customer service. I'm 69, there were some older people that just had a diff time signing in and making sure they were in the que. Much less if they didn't have a cell phone to get a text message to let them know their turn was coming up. I'm giving it 2 stars only because the service specialist Tanner was on it! read more

Mililani Town Center location of Spectrum absolutely SUCKS! Their "customer service" I beyond atrocious! We walked in to just pay the cable bill, with the intent to use their kiosk. After our second attempt to use the kiosk, we had to ask one of the workers (who daw us go to the kiosk & wasn't helping anyone at that moment), "Is the kiosk not working?" To which se replied, "No, it isn't." Well, why the hell didn't you say something when we walked up to the kiosk & tried to use it?! And by the way, why isn't there a simple sign that says the kiosk is out of order?! After the worker told us the kiosk wasn't working & standing there for a minute or two, fully expecting her to say, "I can help you here" because there was nobody waiting to be assisted. Seeing as we were basically being ignored, I walked back to the front to sign in. After I was done, she asks, "Did you folks sign in?" Why don't you look at the damn electronic board to see who was next, then ask if we were the name on the board?! What is wrong with the staff at this location?! To me, everyone at this location doesn't like their job & certainly doesn't care about the customers! We have NEVER had anything that could resemble good customer service at this location. read more

To slow waiting to long time just to pay my mobile bill gotta be a better way of paying your mobile bill

Line is really slow. Third in line and been here an hour. Manager is walking around looking stupid putting zero effort in to help customers. If you staff is doing their best and your managers just hang out with their fingers up their you know what, youre screwing up!! read more

Came to get a billing question answered and there was no one else in line. I got a text within seconds saying it was my turn and someone should be there to greet me and legit 6 people strolled in and out if the back room for over 20 minutes and wouldn't even acknowledge me. Meanwhile a random lady walks in and she was told to sign in but started to tell her story to the guy and another guy came right out and helped her!! This place has the worst service!! I really wish there were more options for cable internet on island so they would have to treat customers with respect! I pay an arm and a leg and their internet service isn't awesome.. sad face :( spectrum you need to do better ) read more

Customer service at Spectrum is really bad, i just wanted to switch out my tv controller and had to wait an hour. When it was my turn, it too 2 seconds to swap it out. There was only two workers, unsatisfactory. There should be a separate line for spectrum tv customers. Do i really want to stay with Spectrum? read more

Horrible fucken service been waiting for over an hour and was put on a waiting list and have not moved from the 16th spot fuck spectrum

I was there today to use the kiosk. Unfortunately I was told by Isaac who was right next to the kiosk that it was not working but he will help me as soon as he's done with the customer he was with. Looked at our account, took the time why we never receive the current bill. After further research we had a credit balance. No payment due this time. Offered to help print statement so I can have a record on file. Thank you for going above and beyond. Very professional and helpful. Awesome!!!! read more

Paola...Excellent customer service, had to move my cable line across to the other living room, My Technician Denette M did a excellent job moving my cable to the other wall, she been in the business for 25years, I'm glad I got her expertise on what to do. Aloha, Derek read more

Now basic internet is up to $80/mth, goes up every year. Please get another internet option in Mililani!!

Thursday after work (5:30). Trying to exchange a cable box that went bad possibly due to a 2 hour power outage in Mililani last night. 12 people signed in and just 1 (ONE) person working!! What gives? They gotta get their act together !! Would give a 0 rating but it won't take a zero. An hour later and the rep took some person who was behind everyone else just because he approached him. Terrible!!! Where is management!? read more

If I could give this place no stars I would! It's not the workers fault that this location is so woefully understaffed. Numerous customers sitting in here for over an hour or more just to return equipment!! Ridiculous! Why don't they have a drop box like the library?? Get it together Spectrum and hire more staff. We all have other and more important things to do than sit around and waste our precious time waiting and waiting just to return equipment!!!! read more

Not satisfied w spectrum being the dominant cable company and the only one w the local sports contract. Every morning I have to boot up my connection, today I had NO sound after. Spectrum pretty much sucks. My pictures get fractured looking at times. Wrong shows are recorded. Not a happy customer!! read more

This company is something else. If you want to cancel service, they no longer prorate. You pay for the whole month NO MATTER WHAT! So if you are canceling make sure you cancel at the end of the month or you will pay for the whole month even if you only used 2 days. read more

Not anymore. I've been with Spectrum when they were Oceanic Cable. Over 25 years. They no longer have a LOCAL call center, everything goes to the mainland. I recently got my cellular service too but it sucks. No coverage on the mainland doesn't matter what they tell you. Then this week I got charged an extra $14.00 on my second line WHICH DOES NOT LEAVE THE HOUSE. So went into the business office, everyone there is LOCAL, so service is great. However they couldn't help me with my charges, had to call 611. The guy at the office said if there is an outage then the data is used for calls & text. He said to call the service 611 number. I did, spoke to Katherine who told me it's my fault. Say "WHAT"??? She said I should have checked my WiFi service. True but honestly who real does that? You're at home believing that you have WiFi service unless everything else shuts down, you wouldn't notice "no WiFi" especially if it's intermittently off! Well, going back to either AT&T or TMobile read more

Nothing special. New location in the Mililani Town Center next to Panda express and across from Regis & GNC. The Mililani Tech location is still open so I guess this one is more for convenience. Its within a strip mall so the hours are better. Prob not necessarily during Covid times though. Looks very similar to AT&T next door with its "retail" look. Along with cable/internet services, they're also doing mobile phones. I've never had good or bad experiences with Spectrum so I'm just neutral on this one. read more

Don't expect to wait less than an hour here. Always just 1 person taking customers when they know their line can build up quick within minutes. The past 3 times I had to come here I waited 1.5 hours and customers had to sit on the floor because the little seating they have available. Avoid coming here if you can! read more

Having problems with our Internet, had to make a call to Customer Service twice. I was pleasantly surprised how helpful, friendly and knowledgeable Jen and Jan were. They told me my Internet signal was coming through and strong, that problem pointed to my end. They were correct - and I was able to locate the cause. I won't hesitate to call for help again - thank you for being so pleasant and helpful - answered all my questions without rushing me through. read more

I normally don't post any reviews but.....this spectrum wait is so terrible!! Spectrum service is so terrible in mililani!! You got a lot of people waiting to be helped and you got 1 employee just standing and not even assisting anyone!! Yah she's probably a supervisor but with that she should be assisting too!! Terrible terrible perception!! I'm a supervisor myself and yet I assist my employees!! Also I've been on the phone with a spectrum agent earlier during the day and not one time she told me for faster service make a reservation. Not one employee said thank you for waiting we will be right with you!!! They SUCK!! Then you got an employee needing help and supervisor doesn't even help. Hate lazy!! This is the most terrible customer experience I've seen ever in a place. I felt bad even for the employees. I finally got called and my gent as so sweet and helpful. But the supervisor still ain't helping her employee that needs help knowing he was having such a hard time. Spectrum you need to work on this issue !!! read more

The Spectrum technician was knowledgeable worked as quicker as he could. However he needed to wait for about 45 mn after he installed the new cable box. I would have put a 6 stars if the box came with the software already downloaded. Not only the service time would be much shorter but your technicians could be servicing many more customers also. read more

I dropped my $85/mo Tmobile phone bill down to $45 with spectrum. Gave Tmobile every chance to do better but thats a huge difference!

Walked in, signed in. 3 customer service people working, only one being helped. 3 people now waiting. Sheesh. Woo hoo! Someone was helped 20 minutes after I got here! Not sure how long she was waiting before I got here. I've been here about 40 minutes ‍ 5 people waiting some others left. Slower than molasses. read more

There was a difficult customer who screamed for hours at the workers because her phone was broken! I think the staff did as best as they could BUT management should have stepped in! It was HORRIBLE waiting for so long and having to listen to her screaming. Management should have made the customer leave! She was cussing etc and that was just acceptable! read more

Spectrum recently updated my internet sped from 25 mb to 100 mb. You would think it would be faster. Well you would be wrong. Now my connections seem to be slower. It is 5:44am in the morning and when I do a search it takes forever for the connection to complete. read more

I pay every month and by the 29th day if I haven't paid, they're texting, emailing then an actual rep calls me on a Sunday morning . Never been late, been with them for years and they act like we owe them thousands. Just the worse. read more

Spectrum's policy is they DO NOT prorate your bill, so be prepared to pay your full bill even after you return all your cable boxes and/or equipment. You will need to cancel services on your billing cycle date no matter the inconvenience to you. Even during this pandemic, there are no exceptions. read more

My Spectrum phone service went offline Saturday. Monday a team (George and Chris) arrive, trouble shooted, then in short order restored my phone service - which included replacing a couple connection adapters (both pretty old), a telephone cable to my printer/fax, then tuned up my system [improving wiring connections at the box outside and speeding up my cable service/deleting a plug in booster previously installed years ago, thus improving my service]. George and Chris were both excellent, and explained everything along the way. Thank you! Jim Amos, M.A., PHR, CNA, US Army Retired, Emergency Management Consultant. read more

I went in to discuss my bill which has been getting expensive for the spotty internet service I get. The website is no help. Middle of the day on a weekday, I checked in and waited. There were people ahead of me on the list but lines typically move so I stuck with it. An hour and a half in, and I was still pretty far down the list. Was eventually told that I only had another hour and a half or so to wait. That was the moment I quit. I quit waiting and I quit Spectrum. There are other internet providers on the island. There was not a rush of people, just a normal mid-day flow. The harried few staff need double the number of people on the floor to manage things. Spectrum is expensive and not worth what they are charging or what it takes to interact with them. read more

Because they're central everyone comes to them. It's not their fault. They need more workers. I really feel for them. My wait time was 2 hours so instead I went to Miliani and got what I needed done there.. read more

You know it's bad when you've only been with spectrum mobile for 2 DAYS and switched back to T-Mobile. If I could give a -5 stars I would. Customer service is horrible as well as understaffed. Seen a customer walk in just to drop off a cable box but they still made her sign in with 5 people ahead of her. Never again spectrum mobile... read more