On June 5th 2026 i decided to go TmObile mililani to see what options are out there for a new…read morephone,i went in not expecting anything.I walked in and was greeted by staff members and got checked in,while waiting I was browsing seeing what's good.My turn came and I was helped by jazz,not only did jazz listen to my story but she went above and beyond to find and help me get a awesome deal,I'm forever thankful her awesome,outstanding customer service.The rest of the staff was polite,friendly and all smiles.awesome job team TmObile mililani

My girlfriend was having issues with her phone so we went to her carrier, the T-Mobile in the…read moreMililani Shopping Center. She aways had good service here so she likes T-Mobile. She was assisted by Josh the first day and Logan the next day. The were very professional, knowledgeable and super friendly. My girlfriend opted for the special that provided the newest Galaxy phone but it comes with an additional phone number on the same phone. Unfortunately she is having issues and is frustrated but that is another story.

I ordered a new phone through Verizon in the mail this past week. I had some issues with activating…read moremy new phone with my old phone information. I came in and Jeff (maybe Geoff) helped me with getting it set in a matter of minutes. He was friendly, positive and professional. There are conveniences and advantages to being able to operate technology independently, but it is great to see that there are still people in the community who haven't lost the art of human interaction. Jeff is the best! #PromotionForJeff

I went there on 4/3/26 10:45 am to transfer 5 lines and 2 watches fr ATT to Verizon. I was not…read moreinformed at this Victoria store that in addition to the Set Up & Go fee of $40 per line and $29.99 per watch that I would also be charged $40 per line by Verizon. This is a rip off bec when I left Victra I had no phone service and was told by Rainy I had to wait for 24 hrs for the transfer to be complete. It took a while for the other 4 phones to figure out what they had to do to get connected. By email/wifi, we were able to communicate to the 4 others in different island and states. My phone still could not get or send calls. I could text thru my home WiFi connection. I returned to the Victra store on 4/4/26 and didn't 30 min with Amanda. It appeared all was good. By Sunday 4/5/26 1:00 pm, I got disconnected while on the phone and could no longer receive or send a phone call. So of course had to return to the store again today 4/6/26. Roz had to call Verizon and tell them to expedite the processing bec my line was still in "in progress" mode in the port. I hope this works bec I will be traveling tomorrow and need to have service. Somehow the staff are not knowledgeable and straight forward. Before they start any any transaction, they need to inform the customer that they will be charged $40 per line by Verizon and $40 per line for Set Up & Go service by the Victra store rep. I am so frustrated and disappointed. I suggest those who want Verizon service to call Verizon to set up or do whatever is needed to open a new account or do it yourself online.

My new iPhone was acting strange today. For reasons unknown, it switched from using WiFi to using…read moresatellite. I wasn't doing anything to it, just listening to Spotify in the car and it switched. After lunch and some errands, I walked into the store and Nakoa helped me. He said sometimes it happens. It took a few tries, but he was able to factory reset it and it works fine now. Nakoa was professional, friendly and put me at ease. Thank you Nakoa!

Thanks Nicole for removing my case for me and helping me get a new one that does not need to be…read moreremoved to charge with a wireless charger. She chose a case for me that was $10 from $45 and even has the bling I love DC, you're right: the press release comes out 9/9/24 and product should be here by end of the month

This review is primarily for the stores employees Rhylen. My family and I first went to the Mauka…read morestore. But due to an unprofessional inconvenience, we came to this store at the town center. When we walked in we were immediately greeted by Rhylen, who informed us that he was currently helping out a customer, and that he would help us after he was done. When it was our turn Rhylen was amazing. He thoroughly explained all of the options in great detail, and helped us get everything that we needed done. Thanks to him and his bright professionalism, my family left completely satisfied.

First time here, Talk to DARIUS Service Representative. He helped me to change a damaged screen…read moreprotector and also reviewed my plan for my phone and IPad. He has Excellent Customer Service and knowledge. If you have any questions or problems. Please ask for DARIUS. Aloha Derek

No BS, they replaced my iPhone battery in an hour, no upsells, seemed like straight shooters.read more

Amazing job GIO is the best professional drop off my phone to fixed it take 30 mins .amaze me how…read morefast this guy is and his price is way better than the one in town so expensive the one on kaheka i live in Kaneohe this is where I go to GIO'S . I recommend you to go to GIO.thank you GIO

Huge shoutout to Jacob for fixing my daughter's water-damaged iPhone! This was my first time coming…read morehere, and I couldn't be happier with the service. Jacob was knowledgeable, helpful, and got the phone working again. I'll definitely be back for any future repairs or tech issues. Highly recommended!

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Took my Samsung phone in for a no charging issue. It required a charging port replacement. The…read morereplacement took about 2 hours and the charging is great again. Definitely worth fixing the issue than buying a new phone.

Coming in here to remind you all this company uses cheap replacements. Brought in an iPhone 14 the…read morenext week the screen was cracked INTERNALLY and he refused to replace it without charging me more than half again. Save your time and take it to Apple. It's expensive and they have zero customer service.

I needed a case for my new phone, so I tried calling Cricket. The staff were knowledgeable and…read morefriendly. I mentioned that I was on my way and the lady that I talked to held the case for me. I recommend this location mainly for the knowledgeable and friendly staff.

If youre looking for a great network that is worth your hard earned money, go to Cricket. Stop over…read morepaying monthly for wireless services that keep you in a revolving door. The service from the Reps at the Wahiawa location keep things easy, simple and honest. Everything you need and nothing you don't want in a reliable affordable wireless carrier.

Worst internet company in Hawaii. The absolute worst. Unresponsive. Everything service related is…read moreoutsourced to other parts of the world. It's a freaking racket. WIFI stops working constantly. The government should investigate this total BS operation.

This will be a good test. They dropped all service to the leeward coast of O'ahu a couple of days…read moreago. No word from them about what happened and you cannot contact them. There are a few stories circulating. Some talk about equipment or connection failures that were not their fault, others are more sinister. I am a customer and haven't had any connection for a few days now. Let's see how they handle it. I was satisfied until now. Giving them the chance to fix it.