Tyler was recommended by another Spectrum associate. He is very knowledgeable, patient, and…read morehelpful! He has helped me with many concerns and questions about our tv cable plan and phone usage too.

If you ever want to understand exactly why Spectrum reviews in Hawaii look the way they do... just…read morevisit the Mililani Town Center location. I came in around 12:00 PM with the simplest task imaginable: just to return a modem. That's it. No tech support, no complicated request -- just drop off, confirm, leave. But apparently even that is a journey. When I walked in, there was one lady slowly walking around the floor, occasionally telling people to "please wait"--almost like a hall monitor but with less urgency. Meanwhile, I watched two employees walk out from the back, tap around on their computers for a bit, and then... disappear right back into the back room. Not sure if they were on a side quest, but whatever it was, it wasn't helping customers. Then came the next highlight: a customer walked straight in, went up to the employee at the desk, and was told to "sign in, there's already 10 people in the queue." Ten. People. Waiting. While only two employees were actively helping anyone, and three casually hung out in the back like it was a break room. To add to the experience, one of the two employees was "talking story," chatting casually instead of helping anyone. Honestly, it would be great if staff were proficient, focused, and aware that customers are literally waiting right in front of them. Priorities! But here's what bothered me the most: About 60-40% of the customers were elderly, many just trying to pay a simple phone bill. I was sitting on a chair nearby, and I could hear the grandmas talking about how they don't have the time or energy to wait this long. You could genuinely feel their frustration, and honestly? I felt for them. For a lot of these kūpuna, this isn't just "an errand" -- it's taxing. And yet Spectrum continues to market themselves as: "The most reliable Internet you can count on. It's only everything." Everything... except customer service, efficiency, and basic compassion, it seems. How They Can Improve * Increase active staffing during busy hours -- not just bodies in the building, but staff actually helping customers. * Limit casual chatting during peak times. Talking story is great... just not while 10+ people are stuck waiting. * Create a streamlined line for simple tasks like equipment returns and bill payments. * Prioritize elderly customers with faster service options or dedicated assistance. * And most importantly: align the in-store experience with the reliability they keep advertising. Final Thoughts I walked in disappointed and walked out fully understanding why this location has the reputation it does. Hawaii customers -- especially our elderly -- deserve better. Spectrum can fix these issues, but only if they choose to actually show up for their own customers.

We have been a Tri-Net customer for several years. Every tech support call has been handled with…read moreprofessionalism and urgency. Today was no exception. We were dead in the water. Dave diagnosed the problem within minutes over the phone. He then met me at the curb with a replacement for our in-op equipment and followed through by providing phone support as we performed the simple installation. Bravo Tri-Net!

Aryn is money. He solved my connection problems and is right there when I need him when s#@$ hits…read morethe fan. He also helped me with phones in my new store. Yea. You might get a slightly cheaper deal somewhere else, but when the going gets tough, these guys are there for you. That counts more than price when it comes to my business. Solid.

On June 5th 2026 i decided to go TmObile mililani to see what options are out there for a new…read morephone,i went in not expecting anything.I walked in and was greeted by staff members and got checked in,while waiting I was browsing seeing what's good.My turn came and I was helped by jazz,not only did jazz listen to my story but she went above and beyond to find and help me get a awesome deal,I'm forever thankful her awesome,outstanding customer service.The rest of the staff was polite,friendly and all smiles.awesome job team TmObile mililani

My girlfriend was having issues with her phone so we went to her carrier, the T-Mobile in the…read moreMililani Shopping Center. She aways had good service here so she likes T-Mobile. She was assisted by Josh the first day and Logan the next day. The were very professional, knowledgeable and super friendly. My girlfriend opted for the special that provided the newest Galaxy phone but it comes with an additional phone number on the same phone. Unfortunately she is having issues and is frustrated but that is another story.

Papa's got a brand new phone! My experiences with Spectrum Pearl City Store have been consistently…read morepositive. It is a usually crowded, so make an appointment! I had one so I was able see a representative right away. I wanted to get a 17 Pro Max. Clyde Jacinto helped me get everything set up and even offered to transfer everything from my 11 Pro Max over to the new phone and wipe everything off the old one. He got the transfer going, I went for a 30 minute walk, and when I got back everything was done. Smooth. Clyde then proceeded to show me all the neat things I could do with the 17 Pro Max. Great fun! Before I knew it, I was walking out of the store with my new phone. Couple things - Make an appointment! And if you're getting a new phone, know your Apple Account password! Again, many thanks to Clyde Jacinto for all the help!

I cancelled my service and was told just turn in my equipment. I did and now I still owe money for…read moreservice not render. I spoke to Chris to close the account and when I turned in my equipment to Al. I asked for a receipt so I have proof of returned equipment. Al prints one without my name and wanted me to sign. I wouldn't sign unless I see my name on the receipt. Then Al commanded for my Id ... didn't ask politely. I did point out that he could ask politely. He did print another receipt with my name and account.

Spoke with Paul concerning my Direct TV issues. Even though I'm on another island he helped direct…read moreme through testing to determine what needs to be done. Excellent service and help that was very much appreciated. If I lived on Oahu Cabling Hawaii would be my first choice. Thanks again Paul... Bryan (Kona)

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Small business owner here. I had both Hawaiian Telcom and Oceanic business class service for…read moreInternet and wanted a faster, more reliable connection than DSL or Cable modem. Both companies offer dedicated access but it was mind boggling expensive. In my research I found Servpac dedicated internet access through their Luhina subsidiary. After much consideration, we went with a 20x20 circuit from Servpac. From what I understand, Servpac leases the physical lines wholesale from Hawaiian telcom's central office to my office but the internet connectivity is by Servpac. From contract signing to live circuit was just over a week. HT engineers install the twisted wire cabling from the telecom closet to my network system and then Servpac engineers installed the networking hardware that terminates to Ethernet. Everyone involved both on the HT and Servpac side was really professional. We had our static IP information programmed in our firewall prior to install so the connection went live as soon as the Ethernet was plugged in. Overall a great process from start to finish with Servpac. I am happy the big telcom companies have some competition now. Businesses need more choices and incumbents like HT and Oceanic should not just get a pass because they are the only choice. I'll be canceling my DSL circuit with Hawaiian Telcom. I hope the cancellation will not result in billing errors as we have experienced in the past with them. Servpac also offers voice over IP service for your phone lines. We'll consider that in the future. Mahalo to Richard + his staff!

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

This place is wonderful. They took care of me big-time gave me exactly what I wanted. The owner is…read morea very nice guy. I highly recommend this place for all your Cell Phone needs. They will do it right enjoy.

Shout out to Jay for all his help today. Helped me manage and see all the bonus features my plan…read morecurrently had. Took away any fears I had about my upcoming international trip. Mahalo nui!

Ken was amazing!! Took time to assist and help me. Very knowledgeable and super patient!! I really…read moreloved Verizon, been a customer for over 40 years!! Thanks Ken for your outstanding service and for being so awesome

Jason and his crew are wonderful and were very fair in price and timely with the installation. The…read morefalse perception of Satellite service not working in Hawaii is long gone with advancement in technology and these guys have the best! I highly recommend using them over any other cable/satellite provider in Hawaii, especially if you want the best value for your money in the islands.

These guys are bad. We asked them to come and do a survey of our television system and they said…read morethey have to charge us for this. We paid them, called many times and left messages and still have not received a call back. All we are trying to do is up grade our satellite system. Direct TV should cancel there agreement with them and find someone who cares about there customers. If I were you I would try everything in your power to find someone else if you have any issues with Direct TV. Seriously it's been over a month with bad service and no support. Hey actually , just tried to cancel my service with Direct TV. Turns out there is another Direct TV dealer in Hawaii! Don't believe The Satelite Guys, they are NOT exclusive. Other Dealers, according to Direct TV: DMSMC - 808-541-7690 Pacific Satelite Systems - 808-347-9136 Microcom- 907-284-0076 Haven't tried these numbers but will in the morning. Can't be worst than the no call backs from the Satelite Guys.......