Now this is what I'm talking about for customer service. We came to the store to get a new phone and walked out with a suggestion to buy a crap phone and come back in a month when the new phone drops. I know it sounds counterintuitive since they didn't make the sale, BUT they know we will definitely come back and in a good mood 30-some odd days in the future, and with a good taste in my mouth. It's just a good business model, and I hope they learn from this employee. read more

Closed on Thursdays!?!? So annoying to see this. Of all days to be closed. Just my luck. Try again tomorrow. read more

Spectrum - Thursday's their closed?!?! - Internet Service Providers Near Me - Manhattan Beach, California

I walked in today because I was getting texts telling me I would be charged if I didn't return my equipment by tomorrow. I walked in the store, was told there is one person "working" when there are in fact three employees in here right now, so not sure what the other two are doing. I was told I had three people ahead of me, so now I'm waiting. Honestly if I had a choice to use any other company in El Segundo I would, they made me upgrade my equipment, I didn't feel it was needed and they made me and now I'm here waiting. If you have other choices for internet I would go with those. read more

This review is for the business location, not the Spectrum Internet Service I had... I chose to come to this location to turn in my modem and close my account. I usually go to the Torrance location and find myself waiting for at least 30 minutes with nowhere to sit. I checked out the pictures on Yelp and saw that they had places to sit, so I came here. It looks like a newer store. I checked in at their kiosk and went to wait. I think I waited less than 5 minutes. The guy who helped me was quick and efficient. I got my receipt and he asked if there was anything else I needed. There was nothing further I needed and I left. In & out in about 15 minutes. If I ever need to go into a Spectrum Store, I'd totally consider coming back here again! read more

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First and foremost, I want to give a shout out to Michelle! She was so welcoming, helpful, and was such a pleasure to be asssisted by. Quick and efficient and was able to get in and out quick :) read more

Alicia is so nice, very knowledgeable and super helpful I went there. She went above and beyond to help me. Thank you so much Alicia!

Order online. Save the hassle. 2 hours to get a new phone. It's not 2010 give us our stuff to go home and do it on our own.

Spectrum was amazing. Carlos from Manhattan beach store was efficient and so friendly. Samuel and Fransisco were the techs and did such a great job. They were friendly helpful and so efficient ! We are very grateful ! read more

Girlfriend and I got screwed by this spectrum store!! Forced to pay a restocking fee $50 for a phone that we didn't want in the first place (had it for about 16 hours) were told if a new phone was purchased that all the problems would be solved. NoT true!!! Avoid spectrum at all cost or pay the price. Before you decide to do anything with the spectrum cell phone service do your due diligence and read the reviews? read more

Spectrum - Spectrum Store - Internet Service Providers Near Me - Manhattan Beach, California

This 5 stars goes to Danny. He is always a great and quick help here. I hope you get to be Manager here asap, Danny because you're very deserving of that. Danny's knowledgeable customer service has always been and still is outstanding. Especially every time I come here. Thanks for your help every time, Danny! From my observation, Danny is the only one who can help make this spectrum location so much better while he's working here and especially when he gets to be Manager. Danny definitely deserves that Manager promotion. Sure hope he gets it. :) read more

i wish i could be at the dmv instead. don't even ask but there's good reason why spectrum is one of the lowest rated companies in the us. do not buy anything from spectrum unless you need them for home internet. read more

If there was an option to put 0 stars I would! Walked in to pay a bill with my daughter and was told to check in, so I proceeded to do so mind you only 1 person besides myself was on the waiting list for walk in's so I waited saw the guy that was in front of me get called an helped with, 5 minutes go by an 3 more people came in an checked in ,now it's been 15 minutes of waiting for my daughter and I just for my name to disappear off of the check in list! Then a worker helps a person that just walked in, at this point my daughter is crying so I left the store very unprofessional behavior by the work staff! read more

Everything about spectrum needs to be fixed. Number one the equipment doesn't work as advertised. Plus at every return, they charge you more money. I'm not providing any pictures. I will be changing to a different provider read more

NEVER GO TO THIS STORE! They messed my account so bad I have been on the phone with spectrum for an hour and a half trying to get it figured out. Let me start by saying why I originally went into spectrum today. I did not have any power coming to my modem so I took the modem in to get a new one. Upon arrival at home, I realized they gave me a cable box instead of a modem. While I was at the store, I questioned the size of the modem and the lady reassured me that it is a modem, she said it is just a new one so it's bigger. She even confirmed it with the manager. When i opened the package at home a saw a remote control I knew it was a cable box. I took the cable box back to the spectrum in Marina del Rey, and the lady laughed and said how could they mistake a cable box for a modem. The lady at Marina del Rey told me that the DVR that I have is no longer on my account that it was removed today by the lady at Manhattan Beach. I got a new modem from Marina del Rey, when I got home my cable was disconnected. So I called and sure enough my cable was not working because the DVR was no longer on my account. I had to spend an a hour and a half trying to get it back on my account by reading off all the numbers on the back to figure out which box I had. Long story not so short, this store has no idea what they are doing. I simply needed to replace a modem and instead they caused me time and money, in gas, driving all around in traffic on Friday night after a long day at work. read more

Came into spectrum (05/07/24) trying to change my account details. I'm not the most savvy when it comes to tech questions or what plan is best for me. I was super appreciative of Jai for being extremely patient with me and answering all of my questions. He helped me pick out the WiFi package the best suited my needs and made the whole customer experience enjoyable. Thank you! I also had to return back because I had a few more questions about the set up process. Yvette (I apologize if I'm misspelling her name) was extremely helpful in answering my questions as well. Overall great experience at this Spectrum location. read more

Staff unable to answer any questions about anything really, just referred to phone tree operators and was told on the phone to communicate with in store employees who still declined to be any assistance. Ended up talking to customer support from the parking lot for over an hour and ultimately deciding to terminate service with Spectrum. read more

Danny was extremely helpful when I went into the Spectrum store to pick up anew modem. Danny is professional, knowledgeable and patient. Unfortunately, the sharks that take your calls when calling into Spectrum are devious and totally unprofessional. 5 stars for Danny no stars for the sharks/salespeople read more

I spent two hours today at Apple because I was unable to text. I could receive them, but I could not send them. No resolution. The Apple "Genius" was not too genius. I decided to try spectrum and Von in the Manhattan Beach store solved my issue in 10 seconds. He was quick, polite and humble. Thank you and kudos to Von. read more

If you love severely overpriced services, excessive long waits when going to the service centers, and attempts to upsell you unneeded services, then Spectrum is the company for you! read more

We were having trouble setting up Our modem per the directions shipped to us and decided to go to this store and hopefully get done answers. William was very helpful informing us that what they had shipped was incorrect. He was able to fix the situation promptly and provided us alternatives if we had trouble again. I am thankful for his service and expertise. read more

No stars. Over price unreliable equiptment and once promo rate expires bill will soar up 100% beware and its owed by ATT now. Same company that overcharged before. read more

The worst customer service. We had so many issues with poor connection even with "high speed" internet package. So glad I'm done with Spectrum! read more

I went there on July 15th at about 7pm and there was a gentleman there who helped me. I wanted to buy a new phone but had an account issue that prevented me from moving forward. He was very polite in explaining what the issue was, patient with me and helpful. I was in a rush so I was speaking quickly and in a direct tone but he did not lose his customer service spirit. I am grateful that he went out of his way to support me with the issue. Thank you! read more

Incredibly unethical company. DO NOT USE!! I have been a loyal customer for over 10+ years and Spectrum has been over charging me by $150+ per month. When I called to have my bill adjusted the agent and supervisor stated that there was NOTHING they could do about past bills. THIS IS WHY EVERYONE IS "CUTTING THE CORD". read more

They do not honor appointment times. Please have employees available for customers who make appointments.

I want to take a moment to recognize the outstanding service I have received several times by Retail Specialist Jairo Ortiz. I first had the pleasure of having Jairo assist me earlier this year when I switched my cell service and phone from T-Mobile to Spectrum. He went above and beyond, providing exceptional service throughout the process. More recently, I went back to the same Spectrum store to activate Spectrum internet service at my home since moving. Once again, Jairo went about and beyond with excellent customer service. He always greets his customers with a smile and works hard to take care of whatever they need. I had some issues setting up the new service, modem and router and called his personal cell listed on his business card. He responded promptly, providing advice that got our internet up and running. Jairo is a valuable asset to Spectrum and is the kind of professional that I would hire in my company. read more

Super nice people at the front counter. Took a while but really happy with the customer service.

Awful overpriced internet service that constantly froze. Awful phone customer service that canceled my internet a day earlier than I asked.

For your sanity avoid this Spectrum store. Long wait times and rude employees. I ordered a phone and the associate Will, sent it to the wrong address so the only option spectrum and FedEx gave was to return it to sender. I confirmed the correct address when ordering so this should not have happened. Spectrum has disabled the option for FedEx to hold at it a FedEx location for pick up. I have now been waiting a month for my $1,200 dollars back for a phone I never received due to the address error. At this point I feel like Spectrum has stolen my money. Also with this phone fiasco my auto pay was disabled, credit card switched on my account, and unneeded new equipment somehow ordered and shipped to me. Definitely never buy a phone from them, worst mistake. read more