Service was quick and prompt! I was there for some info that AT&T couldn't provide so I went to the Apple Store! Cat; checked me in! Meantime; I was telling her the problem I was having and she was very clear as to what I needed to do so I thank her a lot because she was nice and courteous! I gained more info from her in 10 minutes than I obtain from AT&T. Now; I can put this info to use! Thanks again. read more

We stopped into the store to resolve some billing issues. While the representative was courteous, she explained that our issues could not be resolved in the store and that we needed to call 611. We were hoping that we could resolve it in person since my husband was given incorrect information over the phone recently. read more

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if you need to upgrade , change plans , trade in a phone - RUN ! , wanted to trade my old phone for a new phone and was given wrong information. Sent to an Apple Store for no reason , sent back to the store , signed a contract for reimbursement for my trade-in , but they never honored the contract, everyone gave me the run around on who's responsibility it was , in the long run it was their responsibility , this all could have been avoided if they knew what they were doing. read more

Juan Att sale rep amazing person explains everything on ur plan and the device you wanna get on your plan definitely coming back her for any of my upgrades read more

AT&T Store - Got my watch ship to the store is better and safe now this day - Mobile Phones Near Me - Manhattan Beach, California

Awesome Customer Service . I was very pleased with the representative. I'll definitely will

Service was incredible the person who took care of me was Andrea R., who was super friendly and helpful. she helped me out with my needs in just minutes. I noticed that when Andrea was helping the other staff was helping others and the way they were treating them was just amazing. I did have bad experiences going to other locations and customers in a few stores in LA (I'm from New York I was just visiting LA) but this location was just beyond my expectations. Thank you guys Highly recommend this location. read more

AT&T Store - Proof of my visit - Mobile Phones Near Me - Manhattan Beach, California

Extremely rude and unprofessional staff. They had an attitude from the moment we stepped in and gave us incorrect information which was confirmed by at&t customer service. Will never come to this store again. read more

Great customer service, especially the help I got from Raquel and manager Johan. I needed a new phone, and they found an easy-to-use, and less expensive one. They transferred my data and worked hard to help me keep my same phone number. Then Raquel patiently explained how to work it, what to expect, and urged me to call or come in for help if needed. read more

Worst service ever from Juan. Came into the to combine a phone line and Juan gave me the run around. Did not want to help at all. Stated we have to call and self service which was not an experience I had with other locations . All Juan's reasons for not assisting were invalid. Only came to this store because I was in the area. Other stores are able to help with this issue with know problems from my knowledge. read more

AT&T Store - Mobile Phones Near Me - Manhattan Beach, California

Every 3 years or so I go to this store to get my "Free" new iPhone upgrade. Not really free - you pay for the phone over 3 years and get a rebate every month towards it. Every time I use this store they add charges I didn't authorize. This time it was the $10 per month upgrade program. You have to notice it on your bill that it was added without your permission and then they will credit you back. I told them last month to remove the service and ATT did not. I had to call again.. even though I gave the account the credit for illegal charge, ATT continued to charge me the $10 per month + taxes / fees on it. This is institutional fraud. To acknowledge the error by giving the credit and then continuing to charge. The ATT operators don't apologize - it's just business as usual. Make sure they send a Text to confirm removal of services you have not ordered or they will continue to bill you. The best is they want you on "Autopay" where you don't look at your bill and it just gets paid... more like "Auto-ATT-Fraud"... Don't trust ATT or any cell phone company. read more

Least helpful reps, unless you want to buy something from them, they're useless. Attempting to get information about a return and was informed they are a "sales channel" only. Don't bother asking for helps read more

Deisy L. Was the person helping me. She was amazing! I went to get a new phone and she made everything go smoothly. She was very informative & took care of everything I needed. read more

My second time being assisted by Diego was excellent. He knows how to deliver star customer service. Very knowledgeable and kind. The whole team seems nice and friendly. I always enjoy going to this store read more

they always want to sell you new products but don't tell you they're opening a second account and the only way to close it is to call Lynn, but there's only one department that will handle it so you wind up paying two months of extra bills for them to tell you it's your fault they didn't tell you the correct way to disconnect your service but they'll tell you how to send it back but not to stop double paying a bill they did this with me. They did this with my mom for nine months costing her over $500 from now on I'm going to give another company my money when the store has such deceptive practices can take my money for an account. I'm no longer using, but won't tell me that and tell me it's my fault. And be careful when you go in there the overweight women definitely throw more than the weight around. read more

AT&T Store - me canceling my account they lie - Mobile Phones Near Me - Manhattan Beach, California

Emplower Marisa not willing to help with my phone. she was giving me hard time even though I'e been coming to this store and have been a customer for AT&T for the last 10 years. Situations like this makes you switch to a different network. Sad! read more

I went to this store location and there was this chubby chick that was rude asf. It's like she didn't even wanna help or do her job? and she spoke to me like if I was stupid, like if I should know things... first of all I don't work here, u do, so help and do ur job. It's like she couldn't be bothered and she just brushed me off walked away and continued "talking" with another coworker...like who does that? Where's your customer service skills..I've been with AT&T for a few years now and tbh she made me wanna cancel my account but when I spoke to customer service on the phone when I was trying to cancel they changed my mind, I'm honestly still considering canceling just because this AT&T is the closest one to me... but u won't ever catch me stepping foot into this establishment if she still works there..but how do u guys just hire anyone with no people skills, and just straight up rude eww... anybody reading this.. do yourself a favor and go to a different location! Save yourself the trip, and just call chat service instead. read more

Went in for an upgrade and Daisy(Deisy?) helped us. Or didn't really help at all. I called 30 min prior saying I wanted to upgrade a phone and if they had 15's in. Understandable they were busy, but she was not helpful at all. I had to ask several questions as the process to get a phone since they were out. She was not providing any helpful information, it was so strange. Really bad experience so we went to Torrance and they were great over there at the "corporate" store which the MB store says is not as good as they aren't an authorized retailer. Their customer service was significantly better, and they were just nicer. read more

I went in yesterday to the MB location and the girl that didn't help me was SO RUDE!!! I've been with AT&T for 23 years and this was the first time I wanted to cancel my service. A young very pretty very rude girl (not Andrea) I didn't get her rude name on Saturday 5/24! I'm going through a lot with a mother with dementia and trying to get her sorted out , a little kindness or help would be so nice in this world right now. She was AWFUL!!!!!!! read more

AMAZING customer service from Deisy! I went in needing a work phone and she was able to transfer my number for me so I got to keep the number I was using on an app, was very informative and knew her stuff. I was in and out in 20 minutes with a brand new work phone and she also helped get me the best deal. She was amazing! Shoutout Deisy!!! read more

After years of dealing with this location and getting consistently bad service, I finally decided to write a review. This is specific to the Manhattan Bch location that is in the same center as Target. This AT&T store was close to where I lived and work so it was the most convenient location. I now drive to the Hawthorne location where I am treated fairly and respectfully by the employees. I have so many complaints about the MB store that i don't know where to start. First, they ALWAYS give you the bait and switch. Meaning offering me a cash rebate of a certain amount and then the amount turns out to be less than what they quoted. But of course I don't have any paperwork stating that, just the employees word. This has happened to me at least 2 times at this store. (I have had my cell service with AT&T for over 23 years). The incident that occurred that made me never step foot inside again was when I was talking to an employee about my issue (again, this was their fault and I was going in on my lunch break to have them correct the issue) and some old man customer decided he didn't like the looks of me and started berating me in front of the entire store. I was shocked and confused at first; how is this happening right now? Not one employee intervened on my behalf and I left the store in tears and told the security guard outside about the incident. Some man was literally yelling at me and I was only trying to get my service fixed with the employee. I was not yelling or being rude but I was being assertive. Fast forward to today: my husband calls to see if they have a certain phone in stock and the employee who answers says they can't answer that question as it's against policy. Hmmm...well the four other stores he called today were able to answer the question. I am so sick of this location and their employees. Do yourself a favor and go to Hawthorne or Culver City instead. read more

Huge round of applause and special thanks to Cedric, Manager of the Manhattan Beach AT&T store!!! Cedric was incredibly knowledgeable and patient while helping my daughter troubleshoot issues she was having while overseas with international calling/texting/roaming/eSIM, iPhone settings. He was extremely generous with his time and even answered her follow up questions when we called the store the next day. Cedric truly epitomizes what it means to provide exceptional customer service! On behalf of me and my daughter, thanks again for your expert advice and for resolving the various technical issues! read more

This is my 3rd time going to this AT&T since my last review. The 2nd time I went I received excellent service from Andrea. I was having an issue opening my gmail and yahoo email ( I upgraded from an android to an iPhone). Andrea was very patient in helping me. She fixed the gmail but Andrea said I needed to call AT&T to fix my yahoo (I called and it was fixed). Today, my 3rd visit to turn in my trade in, Diego from my first visit was there. Diego gave excellent customer service just like the first time. Thank you again for your excellent customer service. Keep up the good work AT&T. read more

HORRIBLE CUSTOMER SERVICE I purchased/ordered an iPhone12 from this store in November. They told me it would arrive in 4-10 days. Nearly a month later... no phone. I called ATT customer service multiple times. I was on hold for 1.5 HOURS each time. no one answers the 1-800 line. So I went back to the store where I paid for the phone. Spoke to the "store manager," Sheyla, who said (with an attitude) that she can't access any of the order information or shipping information (I find that hard to believe) and that my only option is to call customer service (after I informed her that no one at ATT customer service answers the phone). I asked that she just gives me an ETA of when I can expect to receive my phone. she shrugged her shoulders and walked away. Thanks for nothing... The reason for the 1 star is not due to the fact that the store could not assist; or provide simple Information regarding the status of my $1000 phone. The 1 star is due to Sheyla's attitude, which was completely unnecessary and totally unprofessional. I've experienced better customer service at the DMV! read more

The store and employees are more interested in up selling products than they are in taking care of your actual needs. The manager sits back and does not offer assistance to his employees that are sometimes not knowledgeable about the products or how to proceed. In my case, I accepted the salesman at his word and, took on an Internet product. I was billed the second product left the main warehouse even though I said I did not want the product and would not be available to accept the product for three weeks. The billing was represented in the store. read more

I showed up for an appointment and the salesperson never came in or told the manager. I wanted to switch from Android to iPhone, but the sales rep couldn't guarantee me that my contacts would be transferred. She made me call customer service (out sourced to far east) to find out how to backup and download my contacts. Sales reps haven't been trained and have no interest in learning the fundamentals of customer service. Needless to say I lodged a complaint with the store manager and went to the Apple store. PS. ...at the Apple store the apple rep was very helpful and easily showed me the app to download on my Android phone to migrate contacts and files. However, it was a nightmare getting AT&T to system to process my phone change. One hour later after calling oversees and escalating to a manager they were able to update a second level security! AT&T was a great customer service company, but are now cutting corners on hiring quality customer service staff. read more

This store stole 351.74 from me when I went in and attempted to upgrade my phone. They claim they did not take the money from my account even after I provided proof from my bank. The manager refuses to speak to me and the representatives are rude and unhelpful. I would not recommend this location and at this point AT&T either. Very dishonest!! read more

What a shameful customer experience. After going into the store to activate a new iPhone, we discovered shortly after leaving that they only activated voice functionality and did not activate the data plan. After 2 hours on the phone with customer support with no solution, we went back to the store for another hour, which also included additional calls to customer support for administrative verification that serves no purpose. 3 hours later, still no data plan. What a disgrace. By ATT. read more

UPDATE: received refund by calling their complaint call number. Again, I did not leave the store with a SIM card so there is NO WAY I could have used a new number that was charged to me. Would much rather use their online services or a new cellular company as a whole instead of visit this retail location. read more

They didn't make me wait in line so I was able to pick up after 10 minutes. Thank you! Came to pick up online order. Got notice that order was ready but still had to wait in line. Why did I bother to submit online order if you still have to wait in line? What kind of curbside/front door service is this? Can someone tell ATT what curbside pick ups are? You would think during Covid, that this process has already been perfected. Really? read more

Just got out of this store today. The most racist att store I've been. Waited for 1 hr for my turn. The assisted people who came after me. I ask them what happened and they just told me oh I'm sorry we forgot to check you in. Did not even bother to ask me what I need help with. They continued to help people who came after me who were obviously white like them. Being Asian and has been with att for a long time made me think is this the kind of service they want us to experience? Just walked out age told them straight " you can't help me huh cause I'm not white. ?! " they just looked at each other with half smile. The smile of privilege. read more

Came in today to get some information, and the sales rep that assisted me, Emily, was very helpful! She was patient, answered all of my questions, and let me know my options with my cell phone plan. She also made me aware of the other services AT&T offers and the discounts that can be applied if I chose to add any of them to my current plan. She did all of this while not being overly pushy, as it can sometimes feel like you are a target in these stores, which I appreciated. I'll definitely be coming back to this location when I'm back in the area! read more

Went to the store to sign up for service with ported number and bring your own device. Staff are dishonest and uniformed, informed me that aI can sign up and use third party Att Stores for device purchases with the promotion. Staff are dishonest and uninformed because new accounts and especially bring your own device lines have to have devices upgraded at activation or you will not be able to upgrade for 90 days. Manager looked at my account and acknowledged that his staff are not trained at all. Unless you know what you want stay away from this store. read more

Sandra went above and beyond to help me. She is knowledgeable, an effective communicator, and her customer service is one of the best. Andrew and those I talked to are very helpful as well. Thank you for your service and efforts. read more

I have been in here for over an hour. When it was time to get my phone. the guy comes back and says they are out of stock on the one I was going to get and 5 other ones. I told him what I wanted when I walked in the door. I am still looking for Candid Camera or Ashton K. because I feel like I have just been on a long a$$ episode of Punk'd. This is not how business should be done. I am literally sitting here shaking my head. I don't have time like this to waste. read more

Jose the manager is an idiot . He hides in back then when called by his staff to come out and assist he seems bothered like you woke him up from his nap . He is lazy and should be working at the car wash across the street . No customer service skills what so ever . Damn they will hire anyone after Covid read more

A few days ago I was having one of thee worst days ever..(due to a series of unfortunate events, I found myself needing a new phone) I stopped in and an older woman, Jackie was my sales rep. Ms. Jackie went ABOVE AND BEYOND for me!! It was like having an aunty help me out after a bad day. She was patient and comforting. So glad I found this location. Thank you Ms.Jackie! read more

An all time low. Came in and ordered a new phone on Friday, they said shipment coming in later that day. After receiving no notifications I called the store several times and could not get any answers (very difficult to reach this store by phone - which is ironic for a telecom company). So I went in again days later and guess what? No record of my order and nothing to be done. No answers no nothing. AT&T - shame on you for such remarkably shitty service to long time loyal customers - you don't deserve my business. Did you know that Verizon will give me $500 to move my account? read more

Terrible service. I've been an AT&T customer over 20 years never had a problem until I walk into this location. All I wanted after four years of having my iPhone 10 was to upgrade. But since I was on my working clothes I WASN'T IMPORTANT. read more

Had a pretty bad experience at this store. Worked with Grace. Went in and completed all the paperwork and payment, only to be told that the phone I wanted wasn't in stock. I was sort of shocked that I was told after the process that they didn't have the phone. I was told it would take a couple weeks but I just rolled with it. A week goes by and I am told that they have some wrong information. I write back and no response. A few days go by and I call and get left on hold. Another day goes by and I begin leaving messages. No return calls. I finally walk in to be told my order was cancelled. Unreal. Was told the phone would now not show up for another month and a half. Spoke to customer service and they couldn't believe how I was treated. Avoid this store and especially Grace. read more

I walked into this ATT location and Sandra greeted me with a smile. I needed my contacts restored after I had forgotten to have them transferred into my new phone. I was frustrated to say the least. Sandra sat and listened patiently while I explained the entire story. After I was done speaking, she said she knew how to fix it and would you believe that she DID? She watched my face light up as each of the 1200 contacts popped back into my phone one by one!!!! Sandra was amazing, helpful and professional! She gave me service with a smile and I recommend her services to anyone in need of the customer service that we all need and deserve when spending our hard earned money. She is outstanding. Thank you Sandra!!! read more