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    If I could give -10 I would! Worst company to exists service outages are damn near daily

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    Spectrum - Inside

    Spectrum

    (232 reviews)

    So Long Spectrum. Originally Time Warner Cable. After literally decades of increasingly bizarre…read moreprice increases based on untenable " bundle pricing" there is finally an option to this former monopoly. After switching to the new kid in town,I took my old equipment to drop off and cancel. They relentlessly kept offering lower and lower monthly pricing each time I said no. Finally they offered a lifetime set price at 1/2 what I was paying. The offer included an increase in speed higher than the new guy and beating the price. So, I capitulated( briefly) taking the new equipment home. Turns out the entire drama would take more effort than it's worth and I told the rep," you should have offered this a year ago instead of an unannounced 30% price increase" Feels good to get rid of these guys

    Worst servicing ever. We just needed to return our internet equipment an it took us almost 2 hours!…read moreThere were clearly others who were there to do that as well. Part of the issue is that they keep reservations am their walk in sign in sheet separate and don't tell people it's easier to reserve online as they prioritized people that reserved. We were the top of their list for 30 minutes and when I asked someone when that had reserved and just got serviced by an attendant, he said they reserved an hour beforehand... By the time we got up there, it took less than a minute for them to take our equipment back and then said we have to cancel the service ourselves which is why we came in to do in person. Absolutely unorganized, chaotic, and poorly managed. I will say, I've had better luck with coming in late in the evening on a weekday before, so maybe that's the way to go.

    AT&T Store

    AT&T Store

    (27 reviews)

    $$$$

    Edited: I just found another $12.00 per month of unauthorized charges these guys stuck us with…read morewithout even mentioning they were including on our contract. They included a "Next up" program at $6.00 per month per phone (2). Next up allows one to upgrade their phone once they pay 1/2 of it off. They didn't tell us about it. We didn't ask for it. We don't want it. **************************************************************** This used to be such a great store but has really gone down hill. We're a long time AT&T customer. My wife and I have been with AT&T continuously since 1998. We've used this store for all our cell phone needs since we moved to this area in 2008 and, as stated above, they've always been great. Not anymore. I recently traded in my old Samsung Galaxy for a new Galaxy S24 Ultra 512GB phone and I love it. It is a fantastic phone. However, my experience with this store was beyond abysmal. First the salesperson who helped me with my new purchase sold me a $17.00 / mo. replacement plan without telling me. I ended up having to contact AT&T direct to get it removed from my contract. I didn't find out about his little under-handed sales tactic until I brought back my old phone as a trade-in (they allowed me to take my new phone home to transfer all my stuff to the new one & gave me 30 days to bring back the trade-in. I did appreciate that, but...). My wife was with me when I brought the trade-in back & we decided to upgrade her to a newer iphone since she was due an upgrade too. She selected the iphone 19 pro. We had a different salesperson & when he asked us if we'd like to purchase the replacement plan, the hairs on the back of my neck stood up. I realized at that very moment that all those text messages I had recently been receiving about all the perks in my protection plan meant that I had bought something I didn't ask for and was never told about. When we got home I logged in to my AT&T account to check my contract &, yep, there was a protection plan line item listed. I ended up having to call customer support & wait the obligatory 30 minutes to talk to someone but they were able to remove the protection plan. A few days later I returned to the store to drop off my wife's old phone (same deal - take it home transfer the stuff from the old phone to the new one - bring back the trade-in within 30 days). When I came in all the sales-staff were helping other customers. No greeting, not a "howdy, we'll be right with ya", nothing, nada. As I wandered the store waiting, the manager came in (I found out on one of the other times I was in the store that he was the manager, at least he was introduced to me as "the manager"). We'll refer to him as Baggybritches because he apparently likes to dress in the old-school "sagging" tradition, more than a bit unprofessional in my view but hey, to each his own - whatever. Baggybritches immediately went to the back without saying a word, dropped off his backpack, came back in & parked his over-sized hams on a stool in front of a computer and busied himself. I've been in the store 10 minutes or so now & still no one seems to have seen me wandering around. So, I go to the front & stand in front of Baggybritches with the trade-in in hand and stand there. I started to ask for help but decided to just wait and see if anyone wolud even acknowledge my presence. Fed-Ex shows up with a delivery, Baggybritches finally looks up from the computer and acknowledges Mr.Fedex. After dealing with Mr. Fedex and putting up the packages, Baggybritches approaches the salesguy who help me with my purchase (he was standing near me talking to another customer) & asks if anyone else in the store needed help. The salesguy mentioned that I was there to trade in a phone (I guess he did actually see me) & there that there was another lady needing help with her ipad. Baggybritches, walked over to the lady and helped her figure out whatever issues she had (she had arrived before me). Then and only then, he finally acknowledged my presence by asking me if I was there to bring in a trade-in. Finally, 25 minutes after I walked into the store - someone spoke to me. Final straw. Hello AT&T. I'm an online only customer from this point forward.

    Great people. Updated 2 phones. Quick. The people made it a great experience. After the new phones…read morecame in, exchanging the old ones was just as easy.

    Spectrum - isps - Updated May 2026

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