Absolutely terrible staff. I came in to look at some frames to see if I was going to purchase eyeglasses at this location and it was an entire situation. First of all they lock the doors and you have to use an intercom system in order to be let in. I was first in line after four other people had fallen behind me within ten mins, (I pressed the call button about 7 times) and I kept trying to call to get in; no answer. I then physically called her phone number after an older couple asked if I could call the store number so they could go inside for their appointment. So I did, she proceeded to let everybody else in and still told me to just wait outside because there's too many people inside and I didn't have an appointment. I proceeded to say I spoke to someone on the phone about purchasing glasses and contacts and they said I could come in to look at the frames when I asked to verify my insurance at their location earlier. There was literally three people inside and whatever staff members were behind the walls that I could not see. So three customers that's it, for all this unnecessary attuide. Then when I was finally let in, asked to wash my hands. In which I did no problem.I said I wanted to try on glasses (I need at-least two pairs) they said they had to unlock them and I had to put them separately back so they can be disinfected after, I proceeded to take about 7-10 pairs and go walk to the mirror to look and see which ones I perfer. The girl walks around and goes "you're only allowed to try on four" which by the way, was never told to me. Then she goes, "are you done with these?" I said "no, I'm going to decide, just trying on a few more," and she goes "it makes it to hard to decide between them when you have too many to choose from" and I stoped and looked at her and saw she rolled her eyes and proceeded to ask another staff member for a box that can hold four frames at a time and then walked away. I put them in the box and she huffed at me all aggravated and that was the final straw. So I was embarrassed that I was even there and she made me look incompetent and couldnt believe the audacity to talk to me like that when I was proceeding to spend over 1k for two pairs of glasses/lenses and a year worth of contacts. I was like you know what...I put them down, avoided any kind of confrontation and went to walk out, but had to have the girl come unlock the door, also frustrating, and she didn't try to apologize or ask if anything was wrong, or I liked any of the frames etc. Just absoutlely terrible customer service and she was glad I was probably there less than 5 mins. So avoid the hassle and go somewhere else like I am now. I don't write reviews often, but I felt the need to let everyone know just how bad that was. read more
