One day I stopped in to ask Marco if he could just fix a pair of glasses I bought from someone else. Well, his personality was charming. He was the epitome of the best representative for Business. I have considered him for my business however, I do not want to take him away from his chosen spot. That says a lot about Marco and the business right down to their optometrist Mrs. May. Go there, get your eyes examined, choose from hundreds of wonderful glasses. read more

Custom Eyes Memorial - These glasses I purchased about nine months ago - Eyewear & Opticians Near Me - Houston, Texas

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I first stopped in to this location after picking up my order from Starbucks next-door. I stopped in to see if they had any frames that I would like. I've also been in search of a new eye doctor. Marco, the gentleman that greeted me was very professional and very accommodating. I made the decision to set an appointment. Today I went in for my appointment, I called ahead of time to let them know that I would be a few minutes late. The staff once again was very pleasant and very accommodating. I completed the paperwork and waited just a few moments. When the technician asked me to come back to do the initial eye exams. The equipment was in an open concept area. There was a woman and man in a business conversation. The man's voice was very loud. The two people were clearly engaged in a conversation related to the business of this particular location and franchise. For the first exam, they were directly behind me talking very loudly. Making it very difficult to concentrate on what the tech was asking me to do and also making it difficult for me to hear her speak to me. We proceeded to the second exam, which was two part. Again, the man and woman were standing directly behind me having a very loud in-depth business conversation. Making it excessively difficult to concentrate on the particular exam for peripheral vision. I expressed my concern to the tech about how disruptive it was and how difficult it was to concentrate. She was very kind and apologized and offered me to wait until they finish the conversation. The man and woman proceeded to the showroom, but were still very loud and disruptive. I completed the second part of the second exam. I once again in a respectful manner expressed my concern over the disruption. And then I ask, is that the doctor? Indeed, the woman engaged in this conversation in the earshot of customers was the doctor. I was so offended by the unprofessionalism I let the young lady know I was leaving. I'm very disappointed that I was compelled to leave as I was prepared to buy a complete frame and lenses for regular glasses and I had a bag of design designer frames that I wanted to get new lenses for. The estimated cost for what I wanted to do Wood would have been well in excessive $2000. I am totally amazed, that someone in this position and level of education, would hold such a conversation in earshot of customers. It was clearly a conversation that should have probably been behind closed doors. Details about the business and productivity are not conversation that should've been in front of customers or employees. read more

All, be advised, this is the best place for eye glasses in Houston! They are super clean and absolutely professional. Try them, you won't regret it. Friendly and nice staff to great you when you come in. Great selection of frames, lenses and a superb examination by knowledgeable and caring optometrist. Please do yourself a favor by going here first, enjoy your visit! Thank you Custom Eyes, for all you do to take care of our eye glasses needs. read more

Great doctors and friendly staff! They go out of their way to help their clients. The doctors are very thorough and knowledgeable.

Fantastic service! Dr. May and the entire staff are very friendly and personable. I scheduled an appointment for an eye exam, and it went perfectly. The exam was very thorough and Dr. May answered all my questions. They are very efficient and they have a wide selection of glasses. I will definitely be back for my next check up. read more

Came to customeyes because the "others" didn't except walk-ins or didn't have the trial pair of lenses I needed that your provided with at the end of your exam or order...Glad I chose this spot it's a nice location, the staff is friendly and helpful and even offered me refreshments and or coffee while I waited and the wait was not long at all it was fast and easy, right after my order I was provided with the trial lenses I needed no problem what so ever, definitely my to go spot from now on! read more

Both my husband and I went to Custom Eyes and received an eye exam and got fitted for glasses. They were professional and friendly. My husband was not completely pleased with his glasses. He went back to see them and they reexamined and refitted. Now he was 100% pleased. I'd give 8 stars! Thanks Custom Eyes!! read more

I saw Dr. Damani and she was so sweet. I wanted to get a lower prescription than what I actually had and she supported that. I got cute ray ban frames. I need to go back for contacts. They kind of act snobby in the front lobby area. I just don't pay them any attention. My insurance is kind of weird and I think caused some issues with who was paying for what so 6 months after my purchase, I called to ask about whether I was going to be reimbursed. It was a bit of a goose chase, but I think once Ayah (the person who filed the claim with my insurance) heard about the issue, she got on it and let me know they were reimbursing me. read more

My favorite place to get my eyes checked. So professional and knowledgeable. I never felt rushed and the Drs and staff take their time with me answering all my questions. Great selection of glasses... featuring all the name brands. They weren't pushy selling me frames. read more

Came in today for an eye exam & I was wowed by the interior decor. Very modern decor, beautifully decorated. There is a chandelier that hangs above the seating area, with separators in each seat for comfort & privacy. Each separator has an outlet if you needed to charge your phone or any other electronic device. How convenient! This office definitely makes sure every visit is a positive experience for every client. Next to the front desk is a Keurig for coffee & a mini fridge under it with water & caprisuns if you're bringing your kids for an eye exam. Grace their technician walked me through the paperwork & insurance coverage with a smile. Very friendly and polite. Some optometry offices are pretty impersonal but I definitely feel welcomed here. The exam room has a large screen where they are able to display my results from my exam, nicely furnished as well. I really like that they were able to take a picture of the back of my eye so I did not have to get dilated. This was a plus because I hate getting my eyes dilated. For my contact lens exam there was also a section in the office they called the contact lens "bar" where the doctor the had a wide variety of lenses to choose from to specifically match my eyes. I loved that they had this contact lens bar because I had my own space to try on contacts. Doctor May was very sweet & friendly as well. There is a wide selection of eye wear from Tom Ford, Versace, Ferragamo to Swarovski for adults. Then a section for children's eye wear. Nice! My overall experience was great, my exam went well & will be back to check up my vision in 12 months. read more

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Custom Eyes is a really lovely spot and it is truly the most awesomely decorated optometrist office I've ever been to. It is posh, modern, and high tech. The chairs in the waiting area even have outlets so that you can charge your devices. The staff? Friendly with impeccable customer service skills both on the phone and in person. Oh and another added bonus...they have a Kuerig coffee machine for us java lovers The only reason why I did not give them a perfect rating is because there was a bit of confusion regarding my insurance coverage and my visit was more than I was quoted. However, the guidelines and copay for VSP can be very confusing and difficult to calculate. Overall this is a really fantastic optometrist office and I will return. read more

I saw Dr. Damani and she was great. She was very knowledgeable and explained to me questions I had regarding my vision. I would definitely come to see her again. The office is beautiful and clean. They have a great selection of eyewear and the office staff helped me choose a beautiful pair of glasses. The office staff is very professional and patient. I was running extremely late and they were so accommodating. Good thing it was a day when they were not as busy. There was some confusion when I asked about contact lenses, but it has since been explained to me. I have been wearing glasses for a long time now and I must say that their prices seemed a bit higher than my optical clinic in Dallas. I have some Prada glasses that I paid under $90 for with insurance (I called my old office when I left), but somehow spend double the price at their office for glasses that are not a high end designer. Not sure why? But either way, I am excited about the glasses I chose. I would definitely recommend this office. read more

Sooo I'm less than pleased with this place. Let's break down why: Customer Service: very good. Hands down. Really appreciate it. Office: very clean and modern. Wait time: eh, nothing unusual. Doctor was pretty decent with her bedside manner. So what has upset me? I don't usually mind the mark up, I know it is due to the sales being made and I usually get a warranty. NOT HERE! So so upset. They don't say this until AFTER the purchase, of course. Not returning here. read more

Based on Yelp recommendation, for my area, I went there with my Rx from Baylor I ordered 3 replacement lenses for my frames. O epsilon's was o time, second pair was 10 days late, third pair is now 4 weeks late, and yet to received. Prices are high, but they try to work with you read more

I came here for a yearly check up eye exam, even though it's been almost two years since my last exam. Well when you first walk in through the door, the decor is very modern and clean. It's nice and subtle, not too much going on. And the lights are bright in here to have good lighting to view which frames look best on you! Which is good, because all my previous optometrist place has dim lighting in the front. Grace took care of me for the first part, taking my pictures and checking my peripheral vision. Then we moved to the eye exam room, and finished up the first part. Grace did a wonderful job taking care of me. My doctor was Elizabeth May, she finished up my second part of the exam which was the actual eye testing, she was very sweet and courteous. She walked me through everything, and explained to me what was good, and what would not be good. So far so good for me. She did a fantastic job! And Grace helped me pick my glasses, even though I had prescriptions, my visions were already great, and they offered but did not pressure me into getting any glasses. I told them that I don't wear prescriptions much, but I was interested in purchasing a sunglasses! Grace took the time to walk me through each individual glasses and was not afraid to be honest with me. She wasn't pressuring me into buying certain ones that didn't look good but the price was high, she literally helped me go through at least 40 pairs...I'm a bit complicated and picky. Once we decided on these new Ray Bans P, we had Amy fix them for me accordingly. Clients were coming in but they weren't rushing to get me out. Amy took her time to adjust them accordingly and told me what were the perks of having them fitted for my face. Once again I was being complicated, probably cause I didn't know what was best for my face, but she explained to me what and why. I work in customer service so I know what it's like dealing with complicated people, sorry they had to deal with me but they did such a great job with everything! From the second I walked in to the second I walked out! The exam room is ver clean and modern, but still has a homey vibe to it. They have 4 monitors in here, one for the exam, one to view your left eye, one to view your right eye, and one for their information. They also have a chest box full of toys for the kids that come! Which is sweet because you usually only see that at dentist places, but going to get your eyes checked isn't always easy either! Their restrooms are very clean too! Which is a must for me, I've gone to many businesses anywhere, whether it's the doctors, or salons, or restaurants, you can make your judgments on the place based on their restrooms too. Which is really important to me. One thing I also loved about this place is how they have sinks everywhere, meaning they are consistently washing their hands, which is awesome! I wash my hands a lot, and for someone to be anywhere near my eyes I would surely hope that their hands are always cleaned! Overall I'd give this place a 5/5! Everything went extremely well and I will be back and I recommend everyone to come here! It's off of i10 & Voss! read more

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Still no response. It appears their attempts to "make things right" weren't really sincere.

Awful experience. I regularly go other location. Very limited selection of children's glasses. Unfortunately no one told me in advance. Still have to drive to other location. No records were sent prior to my daughters exam. Not a great experience and excess driving. Them optometrist asked if I wanted them dilated. If we are coming in for exam is that we part of a comprehensive exam. Awful experience today. Pearland experience is much better. We had to wait an extra thirty minutes when dilation was done after the fact. read more

I really do love this place and their customer service! I can never get enough of the cute decor throughout the entire office! Even the bathroom in the back is adorable. Dr. Patel did my annual eye exam this time and she was awesome. Very personable and sweet! Explained every step of the process as she was doing the routine exam. The entire exam was very efficient with top of the line technology and equipment used. I love this place! read more

I was referred to Custom Eyes to replace my old glasses w/upgraded prescription. The store is so fresh, clean and welcoming. The staff makes you feel like they know you personally and take all the time you require to make your selection. I knew what I wanted and they actually found a better choice for a reasonable price. My lenses are fairly involved and they got them just right---to the point that I also had them change the lenses in my own sun glass frames. I am thrilled. read more

Switched over to Custom Eyes last year and am very glad I did. I will be a client for life! Their admin team is wonderful; they confirm the day before and are great with scheduling. Our appointments always start on time and the location is very convenient, even if you live inside the loop. read more

Dr. May is awesome and very patient working with me to find the eyeglasses that I was looking for since it's so hard for me to make up my mind. The check in/out lady (I didn't get her name) was also super helpful, knowledgeable n professional to helped me until I made my final decision. Love this place!! read more

Great overall experience! Dr. May is very knowledgeable and thoroughly explains things to you. The whole process that day was easy from check in to check out! No wait and very friendly staff. They also had a great selection of frames. I would without a doubt recommend Custom Eyes and Dr. May to any of my friends and family! A++ read more

Just popped in to look at glasses and the two ladies in the front were great. One lady took the time to help me look for frames and even checked online to see if they came in a different size/ color. read more

Dr. May was wonderful through out my entire eye exam. They had a little treasure chest box inside the room just for my son to pick out a toy which was a plus! My only complaint was not enough people on staff. There was only one receptionist taking care of an multiple patients. I also felt my eye exam was a little rushed. read more

Horrible experience with contract doctor. Eye red for 4 months and was prescribed over the counter artificial tears. Advised to come in again and pay another 50 dollar copay to see amp her doctor. Marsha, the store manager was very intolerant and unhelpful. Customer do not come first. Subpar contract medical staff. MD. Appeared to be young and new graduate. Never use this place if you value your eye sight. read more

Custom eyes is such a cute office with great personnel! My first time going for my annual eye exam with Dr. May and it was a great experience....Very friendly and informative. There was no wait and the front desk staff were very accommodating as well. I would definitely recommend Dr. May to any of my friends and family and will continue to come back! read more

I have to say this has been my best experience EVER at an optometrist's office. Not only was the space clean and super comfortable, but the staff go above and beyond to make you feel welcomed, while answering your questions. I had the pleasure of working with Dr. Elizabeth May and you better believe I will be telling all of my friends to go to see her. She was not only so knowledgeable about the problems that I was having with my vision, but she spent extra time trying to help me to understand what was happening. You just don't always get service like that these days. Doctors, or other professionals, are just so busy. It was a welcomed change. I give this practice 5 stars without any hesitation, and would recommend it to anyone looking for an optometrist. read more

So glad CustomEyes expanded to Memorial! I've been a loyal patient at the Pearland location but am closer to the new location so thought I would check it out. Dr. Patel has once again outdone herself. Modern elegance and quality eyecare, what more can you ask for. They have the latest technology, amazing staff, and all of the best designer frame brands. Highly recommend & wish them well at their new Memorial location. read more

If I could give more stars for quality of service and experience, I would! I had been considering changing eye doctors for a few years now, and after visiting Custom Eyes- I will never go anywhere else. Here are my reasons why: - Dr. May is just the perfect mix of friendly, and professional. She is not only warm, she is able to explain technical and medical information in an easy to understand manner. - I noticed that all of the equipment, machines, and devices used were new and/or the latest. Not to mention the office environment was refreshing and welcoming (total opposite of drabby) - They provide the option to complete new patient forms online- which is a total time saver. - Periodically they partner with their vendors and host trunk shows and special events- allowing clients the opportunity to get exclusive discounts on products. Champagne and cheaper frames? I'm IN. Seriously consider switching to Custom Eyes- I'm very impressed. read more

Great Staff! Everyone is attentive and very nice. Custom eyes always goes a step above and beyond expectations and truly puts the customer first. Would recommend to any friend or family member. read more

Dr. May is great. I've never had to wear glasses before and she made the whole experience very easy.

I've worn glasses for over twenty years, so I have plenty of experience with eye appointments. My appointment yesterday with Dr. May at Custom Eyes was the absolute best, by far. Dr. May was extremely professional and kind. What I loved most was her dedication to finding the cause of discomfort in my eye. I will definitely return. Also, the glasses collection is great. There's Tom Ford, Versace, D&G, Prada, Nike, etc. Minnie is great with picking out glasses that fit your face and personality. This place is great. Give them a try. read more

I have had a horrible experience at custom eyes and its a shame because my initial office exam was great. I decided to go to custom eyes because they are close to my house and took my insurance. I wear daily contacts and it is over 30 days since my Dr exam and I still do not have my replacement contacts. First, they had to order trial pairs, they didnt have them in stock and when I picked them up I asked, what's the next step? The lady said as long as I didnt call back by Monday and say I didn't want them they would be automatically ordered for me. I waited two weeks and I hadn't heard anything so I called to find they were never ordered. They ordered them that day and said 7 business days until I would get them (which is today) and now they tell me at least another 4-5 days. I will be going back to Lenscrafters, even though they don't take my insurance, they were cheaper and way more efficient. I have never had such a horrible time just trying to get contacts EVER! And I have been wearing them for over 20 years. read more

I was seen by Dr. May. She was absolutely wonderful. Very professional. I couldn't say more.. very professional, thorough, great prices.. end result, Great pair of glasses! read more

The staff and Dr. Nishi are extremely professional and friendly. Dr. Nishi took her time and answered all my questions. I am so glad I found an optometrist in the loop that I love! read more

Excellent experience at Custom Eyes, Mrs. Brown was very helpful in my selection of new frames. Highly recommend the services of Custom Eyes. read more

First time at CustomEyes. We had our yearly eye exam. A very nice experience.The ladies were friendly and knowledgeable. Place decor was beautiful and place was cleaned. Dr.Damani was very nice and very thorough. She explained everything and the options. Once again thanks for the great experience. read more

Dr. May and Grace are fabulous. I had an extensive eye examination to determine what was best as far as glasses and contacts. Dr. May let me try on every color of the contact lenses, along with Grace helping to find the ones I truly wanted. The care they both showed in helping their clients is the best customer service I have ever received anywhere! I can truly say that Dr. May will be my eye doctor from now on. It was a great experience doing something I have put off for so long. I actually had a good time picking out glasses and contacts. read more

Absolutely LOVE this place! I came in to get my yearly exam, it had been a couple of years since my last one. The entire process was easy and quick from setting up the appointment, coming in to get my eyes checked, and getting my prescription glasses. The girls at the front Grace and Amy are very helpful and answer all questions. They are very hospitable and have a nice coffee/refreshment area for patients. I love the modern decor of the office, it is beautiful , organized and very welcoming. The exam was very through but easy. They really take the time to look at your eyes and explain what is being seen on the screen. The technology that is used is being and not what I remembered to be (the eye puff test/eye dilation). They have a large selection of eye glasses/sunglasses to choose from. My glasses were ready to pick up in a matter of days, the wait was not long. I loved this place so much that I referred it to my parents. read more

5 stars! I wish yelp would give me more stars to rate this place as they deserve a 10/10. Everyone there is ready to help the moment I walk in. I had a very custom pair of glasses that I was looking for and I was so happy to find it at their store! You can't get better quality service and selection anywhere else. Dr. Patel and Dr. Dhamani are exceptional as they were there to help me find that perfect pair of glasses. I will definitely be back as I need a good pair of prescription sunglasses. Their prices were hands down way better than any other places I had been to in the past and I can't see myself going anywhere else again! read more