Never come back here again
Last week I got the exam for contact lens here, they gave me the same power (-4) but different BC(8.4) with my old prescription last year in different optical vision (-4 and B.C 8.7) but I did not know that. When I came back home and been trying the lens with new prescription, sometime it makes me not comfortable like before and my vision looked blurred sometime. I wondered why because I thought they were the same with my old prescription last year. Then I compared the new prescription with the old, I saw it were different B.C. I searched on google the meaning of BC and it said that is the base curve and that can make you not comfortable and blurred if they are not fit with your eyes. For that reason, I just went back here to make appointment for that problem and finally I met the doctor couple hours later, I did not know her name, she's Indian, she was not the doctor I met last week. She asked me what happened? I told her everything how I felt and I need to change exactly with the old B.C. She looked at me and asked: "why they did it for you?". I answered I don't know, you can ask him (doctor Truong checked for me last week). She showed upset attitude and told me one more time "I don't know what they did for you?", I surprise and answered again "I really don't know, can you ask the doctor?". She turned to computer and still repeated I don't know why they did it for you.... I felt tired with her because I expected she will consider what happened with my contacts or check again for me and she's a doctor, she should knew what happened with the different BC or what should she do for clients... I told her I think It should be the different base curve because the old contact lens same power with the new one except the base curve. At that time she upset and yelled at me "that doesn't matter and You should wear the different power...." . What??? I said to her " I don't think so, I still work good on the old one (-4, BC8.7) but the new one (-4, BC 8.4) not feel comfortable and sometime I see like blurred, so I just want to change prescription exactly the BC8.7 and I searched on Google It's said exactly what happen if you wear the base curve not fit with your eyes. She knew I understood and she yelled at me "But Costco they don't have that products, you have to show me what the products that you told 8.7". Again I gave her the receipt that I bought from Costco with the old prescription (BC 8.7) but she refused and still kept her saying you should show me the products... OMG I was so upset at this time.... I took out my phone and going to the Costco website that I used to buy contact lens to show her that acuvue products.... Finally she yelled at me if you wanted to changes the BC 8.4 to 8.7 I will go out write down for you and she walked out of the room. OMG could not imagine what happen to me with this service, I stood up and followed her with disappointedly. That is the bad experience I got here and never come back read more